Contact Us

General Inquiries

Research Computing Services

Baker Library | Bloomberg Center B90

Boston, MA 02163

+1.617.495.6100

Email: research@hbs.edu

Paul DiBello

Senior Director, Research Computing Services

Baker Library | Bloomberg Center B95B

+1.617.496.6252

Email: pdibello@hbs.edu

The Research Inbox (research@hbs.edu) is the most prevalent method of contacting RCS and is recommended as it facilitates matching the request to the person on the team best suited to address the inquiry. Clients typically receive an email response within a business day. You can also reach us at 5-6100.

To reach individual members of the team, see Our Team (login required). You can also contact RCS members via Microsoft Teams and schedule meetings with us on Zoom.

To request software, HBSGrid accounts, storage, and other resources, see our online forms.

Troubleshooting

Submit this form, email research@hbs.edu, or call 617.495.6100. Please use the 5 W's (who, what, where, when, and why) as a guideline in describing your issue. For example, include error messages, screen shots, indicate whether you are on campus or remote (and using a VPN), include job IDs for your submitted jobs, and any error logs.

Name*

Email*

Describe the Issue*

Use 5 W's as your guide: who, what, where, when, and why.

* Required field

Live Demos

Stay tuned for announcements about live demos with the RCS team via Zoom. Drop in to watch an RCS staff member demonstrate a technique, share a tip, or work through a problem, and then stay to ask any and all questions related to research computing! No registration required. Recordings of these demos are made available after the fact on our live demos page.