HBS HR and the Future of Work: Q+A with Ellen Mahoney and Erin Graham
by Shona Simkin
Has HBS experienced a higher number of resignations since the pandemic? Where have you experienced changes from this new workplace and hiring landscape? This drop is across all positions at all grade levels. It is clear that fewer people are seeking new jobs for various reasons—leaving the workforce altogether, feeling nervous about making a change during an uncertain time, or feeling more committed to their current position. The high-quality candidates are out there, but there are fewer of them. In this candidate-driven market, those candidates are setting the bar on what they are looking for. They are being selective with applications and are receiving/accepting offers very quickly. What topics are on applicants’ minds? How are we addressing them? How are you approaching the staffing challenge as a team and across the School? Graham: The TA team is constantly working on finding efficiencies and tools to help us focus our time on building a pool of candidates. We only post jobs when the manager is ready to be actively engaged in the search, use technology to expedite resume reviews and phone screens, and provide guidance on interviewing best practices for a fair, consistent, and expedited process. For example, we are piloting a program to provide dedicated LinkedIn job postings to departments that hire frequently, and are working on integrating our new automated online reference tool, SkillSurvey. SkillSurvey has had great success in other parts of Harvard. It reduces the time it takes to compete reference checks, provides a fair, equitable, and unbiased process for all candidates, and the reports are rich with insights. We launched SkillSurvey across many departments and are still working on integrating it across all of HBS. Have there been any other new partnerships, systems, or experiments that have been helpful? During the early days of COVID HBS launched the Talent-Share Marketplace to help facilitate the open needs of HBS departments and staff members that could lend a hand. This was the first of its kind and was a great success in that moment. We have used it to collect volunteer interest in our Online Learning Facilitator roles and most recently for reunions/commencement. Mahoney: Covid changed how we work, but to stay competitive in the market we need to spend more time than ever speaking with candidate leads and creating sourcing channels. To do this we identified systems that can be used to ease the time burden of some more manual tasks. We’re now using Teams instead of email to track candidates’ process in real-time and share resumes. Along with our fantastic colleagues in Human Resource Information Systems, we launched a new form for submitting staff moves or recruitment needs, which now automates the approval process and streamlines communication flow. We are gearing up to launch DocuSign in September/October to streamline and automate all offer letters and any onboarding documents for both internal and external candidates. Our HR team is also working on launching Gartner’s Exit Survey Tool soon. We partnered with departments and our HR partners to launch a pilot program with LinkedIn to augment our current volume of postings to four times our original number of postings. The results have been really positive and we are looking forward to continuing some form of that in the new fiscal year. What are some of the lessons you’ve taken away from this, and how are you thinking of the future? Graham: I started at HBS in March 2020 just before COVID hit and I have learned something new every day since. What has amazed me is the amount of support that our TA (and HR) team receive from our HR partners, senior leadership, and our hiring managers. It’s a lesson in humility, but also a major motivator to keep driving this forward. Looking ahead, there are going to be hiring challenges and new problems to solve—we still have quite a few jobs open right now—but after seeing how far we have come in two and a half years, I’m excited about where we are headed together. |
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