Faculty News | New York Times | 22 Jun 2012
Insurers Seek to Soften Their Image, No Matter How Court Rules on Health Act
Re: Regina Herzlinger
"They are among the most disliked industries in the United States," said Regina E. Herzlinger, a professor of business administration at the Harvard Business School and the author of the book "Who Killed Health Care? America's $2 Trillion Medical Problem and the Consumer-Driven Cure." "The nature of the business is that they really are not that eager to O.K. every expense," Ms. Herzlinger said.

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