Faculty News | PRWeek | 16 Dec 2011
Leaders must 'walk the talk,' manage differently, and communicate
Re: Amy C. Edmondson
Harvard Business School professor Amy Edmondson argues that managers need to recognize that different types of failure require different responses. Failures in routine work and failures due to "deliberate deviance" clearly need accountability, while "intelligent failures" in unpredictable and complex areas also need accountability, but not blame.

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