Hidden Workers: Untapped Talent
By Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin, & Kristen Hines
Increased reliance on technology and changing demographics have shaped the way that companies hire.
Hiring processes are designed to find “perfect” candidates in an efficient manner, but in doing so systematically exclude several categories of qualified workers, including caregivers, veterans, the formerly incarcerated, those with disabilities, etc. These workers are “hidden” by traditional hiring processes. Companies who have hired one or more of these groups of hidden workers report that these workers are more loyal and perform better on several key metrics compared to traditional sources of talent. With many companies facing a talent shortage, hiring these hidden workers may be the solution.
