Research
Research
Featured Reports
The Partnership Imperative: Community Colleges, Employers, & America’s Chronic Skills Gap
By: Joseph B. Fuller & Manjari Raman
Hidden Workers: Untapped Talent
By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin, & Kristen Hines
Building From the Bottom Up
By: Joseph B. Fuller & Manjari Raman
22
Results
- September 2021 (Revised March 2022)
- Case
Katie Couric Media: Landing the First Client
By: N. Louis Shipley and William R. Kerr
In May 2018, celebrated journalist Katie Couric and her husband, John Molner, had recently launched a full-service media firm called Katie Couric Media (KCM). Couric treasured the opportunity to address important social issues like gender equality, environmental...
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- July 2020 (Revised September 2020)
- Case
MobSquad
By: Prithwiraj Choudhury, William R. Kerr and Susie L. Ma
Irfhan Rawji (MBA 2004) launched MobSquad in October 2018 to help American tech start-ups retain hard-to-find talent, many of whom struggled with U.S. work visa issues, such as software engineers with experience in artificial intelligence, machine learning, or data...
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- June 2020
- Case
Agile Consumer Product Innovation with Alibaba's Tmall Innovation Center
By: William R. Kerr, Daniel O'Connor and James Palano
Consumer products companies were beset by changes on all sides during the 2010s. Customers were increasingly turning to ecommerce platforms rather than shopping in-store. Meanwhile, nimble, digitally-savvy competitors were gaining market share by capitalizing on the...
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- April 2020 (Revised October 2020)
- Case
Unilever's Response to the Future of Work
By: William R. Kerr, Emilie Billaud and Mette Fuglsang Hjortshoej
In February 2020, Nick Dalton, executive vice president HR business transformation at Unilever, reflected on the changing nature of work marked by rapid advances in artificial intelligence, machine learning, and automation. Launched in 2016, Unilever’s Future of Work...
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- February 2020 (Revised August 2020)
- Case
Catalant's Operating System for the Future of Work
By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith
This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new...
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- September 2019 (Revised December 2019)
- Case
Google: To TVC or Not to TVC?
By: William R. Kerr and Carl Kreitzberg
In late 2018, evidence emerged that many of Google’s temporary help agency workers, vendors, and independent contractors (“TVCs”) were unhappy with the company. TVCs, who reportedly made up 49.95% of Google’s 170,000-person global workforce, had raised concerns of...
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- May 2019 (Revised July 2019)
- Case
- Harvard Business Publishing
Walmart's Workforce of the Future
By: William R. Kerr and Jordan Bach-Lombardo
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- July 2019 (Revised May 2020)
- Case
AT&T, Retraining, and the Workforce of Tomorrow
By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg
By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company...
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- July 2019 (Revised November 2019)
- Case
Osaro: Picking the Best Path
By: William R. Kerr, James Palano and Bastiane Huang
The founder of Osaro saw the potential of deep reinforcement learning to allow robots to be applied to new applications. Osaro targeted warehousing, already a dynamic industry for robotics and automation, for its initial product—a system which would allow robotic arms...
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- April 2019 (Revised June 2019)
- Case
- Harvard Business Publishing
Western Governors University: 10x Vision
By: William R. Kerr and Susie L. Ma
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- February 2019 (Revised May 2019)
- Case
- Harvard Business Publishing
Hot Chicken Takeover
By: William R. Kerr, Manjari Raman, and Olivia Hull
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- February 2018 (Revised May 2019)
- Case
- Harvard Business Publishing
CEWD: Closing the Skills Gap
By: William R. Kerr, Michael Norris, and Manjari Raman
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- January 2018 (Revised March 2019)
- Case
- Harvard Business Publishing
Autonomous Vehicles: The Rubber Hits the Road...but When?
By: William R. Kerr, Allison M. Ciechanover, Jeff Huizinga, and James Palano
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- November 2018 (Revised June 2019)
- Case
Universal Basic Income, Job Guarantees, or None of the Above?
By: William R. Kerr, Reilly Kiernan and Jordan Bach-Lombardo
How can policymakers and business leaders address AI and automation's potential for widespread labor market displacement? This case examines potential policy responses, looking closely at the United States' existing social safety net and the impacts of implementing...
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- January 2018 (Revised May 2018)
- Case
- Harvard Business Publishing
AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: William R. Kerr and Daniel Gross
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- January 2018 (Revised May 2018)
- Case
- Harvard Business Publishing
Transformation at ING (A): Agile
By: William R. Kerr, Federica Gabrieli, and Emer Moloney
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- 09 May 2018
- Case
- Harvard Business Publishing
Transformation at ING (C): Culture
By: William R. Kerr and Alexis Brownell
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- 20 Feb 2018
- Case
- Harvard Business Publishing
Vodafone: Managing Advanced Technologies and Artificial Intelligence
By: William R. Kerr and Emer Moloney
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- 08 Feb 2018
- Case
- Harvard Business Publishing
The Golden Triangle: Back in Business (A)
By: Joseph B. Fuller, William R. Kerr, Manjari Raman, and Donald Maruyama
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