Featured Reports
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Ed Glaeser on Cities, Work, and Why America Struggles to Build
- 12 FEB 2025 | MANAGING THE FUTURE OF WORK
The Harvard urban economist assesses the post-Covid health of cities, rural development,
zoning and the stagnation of the U.S. housing industry, the impact of AI, and more.
The Harvard urban economist assesses the post-Covid health of cities, rural development,
zoning and the stagnation of the U.S. housing industry, the impact of AI, and more.

The Partnership Imperative: Community Colleges, Employers, & America's Chronic Skills Gap
By: Joseph B. Fuller & Manjari Raman
- Dec 2022
To close America’s chronic middle skills gap, U.S. employers have to partner much more actively than in the past with local community colleges. Due to waves of disruptive automation, the nature of middle skills jobs is evolving much faster than educators’ abilities to change curriculum.

AI & Workforce Transformation
- 09 OCT 2024
Joseph Fuller explains how generative AI will boost productivity across industries, sectors, and roles. But he cautions that employers can’t scale AI and realize early benefits without putting their workers in the vanguard and encouraging them to learn and innovate using the technology.

The Gift of Global Talent: How Migration Shapes Business, Economy & Society
By: William R. Kerr
- 27 May 2020
The global race for talent is on, with countries and businesses competing for the best and brightest. William R. Kerr combines insights and lessons from business, government, and individual decision making to explore the data and ideas that should drive the next wave of immigration policy and business practice.
Chime Solutions
By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender, & Mel Martin
- 7 FEB 2024
Chime Solutions, a customer contact firm focused on hiring from underserved communities, faced major challenges when the COVID-19 pandemic forced nearly all employees to work remotely, disrupting its employee-focused model and increasing attrition rates. Meanwhile, the company was growing rapidly but struggled with mounting debt from maintaining facilities in multiple locations. To sustain its mission of uncovering hidden talent, Chime needed to address both its talent retention and financial stability.
Generative AI and the Future of Work
By: Christopher Stanton & Matt Higgins
- 22 DEC 2023
Generative AI seemed poised to reshape the world of work, including the higher-wage, white-collar jobs typically pursued by MBA graduates. Informed by the latest research, this case explores generative AI's potential impacts on work, productivity, value creation, and the labor market.
UST's Adoption of Open Talent
By: Christopher Stanton & Kristen Senz
- 13 NOV 2023
This case explores UST's 2020 launch and scaling of its Open Talent initiative, which integrates freelancers from digital platforms into its workforce. It examines how post-pandemic challenges—layoffs, wage inflation, and return-to-office policies—impact the program's momentum. How should UST's leaders should navigate these changes to shape the initiative’s future.
Wellthy: The Economics of Caring
By: Joseph B. Fuller & Brian Trelstad
- 28 FEB 2020 (Revised 30 JAN 2024)
In 2014, Lindsay Jurist-Rosner (MBA '09) founded Wellthy to help working professionals coordinate care for loved ones with chronic illnesses or aging parents. Wellthy's growth remained slow until she piloted a B2B product. Jurist-Rosner wondered whether Wellthy should fully pivot from B2C to B2B, how fast she should ramp up the recruitment of care coordinators, and as she looked to raise another round of capital, whether she should position Wellthy as a B Corporation.

6 Career Mistakes That Could Be Holding You Back — and How to Fix Them
Re: Joseph Fuller
- 05 Feb 2025
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- Thomas

CEO of 16 years shares her No. 1 trait for a must-hire job candidate: I want to know ‘how you think on your feet'
Re: Joseph Fuller
- 03 Feb 2025
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- CNBC