Featured Reports
Cleveland Clinic’s formula for a robust healthcare workforce
- 06 MAR 2024 | MANAGING THE FUTURE OF WORK
Chief Caregiver Officer, Kelly Hancock, on filling key roles when talent is scarce;
fostering careers in increasingly stressful occupations; how to make skills-based
hiring work; the benefits of diversity; and how AI is altering jobs and HR.
Chief Caregiver Officer, Kelly Hancock, on filling key roles when talent is scarce;
fostering careers in increasingly stressful occupations; how to make skills-based
hiring work; the benefits of diversity; and how AI is altering jobs and HR.
Hidden Workers: Untapped Talent
By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin, & Kristen Hines
- 4 Oct 2021
Increased reliance on technology and changing demographics have shaped the way that companies hire. Hiring processes are designed to find “perfect” candidates in an efficient manner, but in doing so systematically exclude several categories of qualified workers, including caregivers, veterans, the formerly incarcerated, those with disabilities, etc. These workers are “hidden” by traditional hiring processes. Companies who have hired one or more of these groups of hidden workers report that these workers are more loyal and perform better on several key metrics compared to traditional sources of talent. With many companies facing a talent shortage, hiring these hidden workers may be the solution.
The American Opportunity Index
By: Joseph B. Fuller, Matt Sigelman, Nik Dawson, Alex Martin, and Gad Levanon
- Oct 2023
Launched in 2022, the American Opportunity Index ranks corporate employers according to how well they promote economic mobility. The
2023 update offers an expanded view of how firms can bolster careers as an integral
part of attending to the bottom line. The new analysis draws on almost 5 million career
histories, job postings, and salary information relating to workers at Fortune 500
firms. The Index evaluates employers based on hiring, pay, promotion, parity, and
culture. The 2023 AOI provides insights on the connection between promotion prospects
and employee retention, the link between pay and business results, opportunities for
non-college graduates, and how equitably firms promote their employees.
The Gift of Global Talent: How Migration Shapes Business, Economy & Society
By: William R. Kerr
- 27 May 2020
The global race for talent is on, with countries and businesses competing for the best and brightest. William R. Kerr combines insights and lessons from business, government, and individual decision making to explore the data and ideas that should drive the next wave of immigration policy and business practice.
Research Topics
Unilever's Response to the Future of Work
By: William R. Kerr, Emilie Billaud, & Mette Fuglsang Hjortshoej
- 7 APR 2020 (Revised 28 OCT 2020)
In February 2020, Nick Dalton, executive vice president HR business transformation at Unilever, reflected on the changing nature of work marked by rapid advances in artificial intelligence, machine learning, and automation. Launched in 2016, Unilever's Future of Work initiative aimed to accelerate the speed of change throughout the organization and prepare the workforce for a digitalized and highly automated era. Despite the success over the last three years, the program still faced significant challenges in its implementation: How should Unilever, one of the world's largest consumer goods companies, adapt and accelerate the speed of change throughout the organization? Was it even possible to lead a systematic, agile workforce transformation across several geographies with local context differences? How could Unilever prepare and upscale its workforce for the future?
Catalant's Operating System for the Future of Work
By: William R. Kerr, Christopher Stanton, James Palano, & Kendall Smith
- 24 Feb 2020 (Revised 24 AUG 2020)
This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant's journey to becoming a software platform and talent marketplace provides context for students to explore new models of work and ways companies are mobilizing talent internal and external to their organization. This case urges students to contemplate how these considerations might shape the critical decisions business leaders will need to make about how to manage their organizations and use their resources to capitalize on their own vision for the future. This case also provides valuable lessons for technology entrepreneurship, introduces students to important gig economy concepts, and asks students to consider the unique challenges facing companies like Catalant that are selling a gig platform as part of their product or service.
Wellthy: The Economics of Caring
By: Joseph B. Fuller, & Brian Trelstad
- 28 FEB 2020 (Revised 30 JAN 2024)
In 2014, Lindsay Jurist-Rosner (MBA '09) founded Wellthy, a B2C business that coordinates care for working professionals seeking help to support loved ones with chronic diseases or aging parents. With personal experience as a young professional providing care for her mother, Jurist-Rosner spotted an opportunity, given the long-term demographic trends in the United States. As she raised capital, built out a technology platform and recruited a team of care coordinators, Wellthy's growth remained slow until she piloted a B2B product with the Hearst Company. Jurist-Rosner wondered whether Wellthy should fully pivot from B2C to B2B, how fast she should ramp up the recruitment of care coordinators, and as she looked to raise another round of capital, whether she should position Wellthy as a B Corporation delivering social impact alongside commercial returns.
The Golden Triangle: Back in Business (A)
By: Joseph B. Fuller, William R. Kerr, Manjari Raman, & Donald Maruyama
- 08 FEB 2018
The Golden Triangle Region (GTR) is a three-county area in rural Mississippi that suffered a steep decline as manufacturing companies faced pressures from automation and overseas competition. Between the mid 1980s and late 1990s, several textile, toy, and tubing factories that accounted for a substantial share of local employment closed and forced GTR residents to make a difficult choice - leave their homes and communities behind for better employment opportunities elsewhere or stay and face a lower quality of life. GTR LINK, the local economic development agency, brought in a new leader in Joe Max Higgins, Jr in order to stem the flight of businesses from the region and offer locals the hope that they could stay and still enjoy a better tomorrow.
It’s No Surprise That “Skills-Based” Hiring Has Not Worked
- 25 Feb 2024
- |
- Forbes
Job Ads Drop College Degree Requirements, but Companies Keep Hiring Grads
- 21 Feb 2024
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- Inc.
Your Résumé Might Be Getting Tossed by AI. How to Push Back.
Re: Joseph Fuller
- 20 Feb 2024
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- Wall Street Journal