This chapter examines the evolution of luxury tourism and its environmental impact. Whilst mass tourism is widely seen as environmentally damaging, the impact of luxury tourism is nuanced. During the first stage of the growth in the nineteenth century, the numbers of people involved were small, and some companies understood the need to conserve the environment. Later, luxury hunting and fishing decimated wildlife populations, but the sector produced visionaries who created the concept of photographic safaris. Environmental education became a major theme of the luxury tourism firms. More recently, there has been a proliferation of ecotourism ventures, whilst conventional luxury hotel chains have pursued sustainability certification. Yet scaling has expanded environment footprints, whilst the embrace of the rhetoric of sustainability has degraded the meaning of the concept.
Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores that offered bulk purchasing in reusable containers, while allowing consumers to buy exactly the amount they wanted. The savings that came from eliminating packaging, sometimes the single-largest cost component in small formats, was passed on to the end-user. The company’s innovative approach was widely recognized, both locally and internationally. In 2018, Moller was invited to join a prestigious NGO focused on the role of the private sector, which led to an invitation by Unilever Chile’s CEO to join forces to meet a corporate-wide Unilever commitment: a 25% reduction by 2025 of the plastics it put out into the world. One of the most efficient ways of doing so was the replacement of single-use plastic packaging by reusable containers, but the challenge was to make consumers remember to take their empty containers with them when shopping. With the insight that people never forget to take their wallets, Moller’s response was Packaging-as-a-Wallet (PaaW), a reusable plastic container imbedded with a Radio Frequency Identification (RFID) chip that, through Algramo’s smartphone app, could also become a digital wallet. At the same time, the app allowed the user to order the exact amount desired and have it home-delivered by electric tricycle. In January 2020, following a successful pilot test, Unilever Chile and Algramo rolled out PaaW across Santiago, Chile’s capital. With plastic pollution a highly visible global issue, Algramo’s efforts attracted wide international attention and recognition. Several leading FMCG multinationals and environmental NGOs approached Algramo to explore potential partnerships. For many years, Algramo’s financing came through awards and prizes, friends and family and benefactors. At the end of 2019, Algramo completed its first institutional capital-raise in a round led by New York-based impact investor Closed Loop Partners. That relationship opened the doors to projects that would take the Algramo model to New York City. In March 2020, Algramo’s board approved a joint venture with a Dutch NGO to deploy Algramo in Indonesia, the world’s second-largest source of plastic leakage into the oceans. That same month, Chile registered its first Covid-19 case. By the end of May, the number of Covid-19 cases in Chile surpassed the official number of cases recorded in China. This came on top of a deep social turmoil that had rocked the country since October 2019, with street riots shattering Chile’s long-standing image of stability and development. In the face of this grave crisis that would surely get worse, one of Moeller’s close advisors advocated setting aside the company’s international commitments and to focus Algramo’s efforts solely on Chile. Moeller must decide what to do.
Teaching Note for HBS Case No. 720-404.
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Maria Fernanda Miguel joined Harvard Business School in 2013 as Director for the Latin America Research Center (LARC). Her responsibilities include leading research activities for Spanish speaking countries in LATAM, and providing programmatic support to different areas of HBS including admissions, executive education, and immersion programs. Fernanda is based in Buenos Aires, Argentina.
Prior to join Harvard Business School, Fernanda was a Senior Director and Leader for LATAM Business Development at Merck and senior consultant at McKinsey & Co., serving as global Practice Manager for the Business Technology Office Health Care Practice.
She holds a degree in economics from the Argentine Catholic University, an MBA from Harvard Business School, and a Master of Research from University of Bath.
Fernanda has been very active in non-profit activities, including fund rising at the Fundación Acción Hemato-oncologica – Argentine National Academy of Medicine, and acting as advisor to the Board of Directors of the Hospital Garrahan.