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Technology and Operations Management

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HBS Working Knowledge

Activist CEOs Are Rising Up—and Their Customers Are Listening

re Michael W. Toffel

Are product sales affected by the CEO's stance on political and social issues? Michael Toffel and Aaron Chatterji study how consumers react to vocal chief executives.

Do Experts Listen to Other Experts? Field Experimental Evidence from Scientific Peer Review

re Karim R. Lakhani

Influence is a fundamental aspect of collective decisions. It is thus crucial to consider not only the composition of evaluation panels but also their deliberation process. This study illuminates dri

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

re Amy C. Edmondson

3Questions Millions of people have been harmed by cigarettes, defective merchandise, pollution, addiction and other business by-products. Pioneering companies are exploring healthier ways to operate,