Technology & Operations Management
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- May 9, 2023
- Response
Regulatory Submission Characteristics and Recalls of Medical Devices Receiving 510(k) Clearance
By: Alexander O. Everhart, Yi Zhu and Ariel D. Stern- May 9, 2023
- Response
Regulatory Submission Characteristics and Recalls of Medical Devices Receiving 510(k) Clearance
By: Alexander O. Everhart, Yi Zhu and Ariel D. Stern -
- 2023
- Working Paper
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
By: Jacqueline N. Lane, Karim R. Lakhani and Roberto FernandezCompetence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure levels, to meet the new skills needs. However, there is a risk that the new set of lucrative opportunities for employees in these tech-heavy fields will be biased against diverse demographic groups like women. Although much research has examined the experiences of women in science, technology, engineering, and mathematics (STEM) fields and occupations, less understood is the extent to which gender stereotypes influence recruiters’ perceptions and evaluations of individuals who are deciding whether to apply to STEM training programs. These behaviors are typically unobserved because they occur prior to the application interface. We address this question by investigating recruiters’ initial outreach decisions to over 166,000 prospective students who have expressed interest in applying to a mid-career level online tech training program in business analytics. Using data on the recruiters’ communications, our results indicate that recruiters are less likely to initiate contact with female than male prospects and search for additional signals of quality from female prospects before contacting them. We also find evidence that recruiters are more likely to base initial outreach activities on prospect gender when they have higher workloads and limited attention. We conclude with a discussion of the implications of this research for our understanding of how screening and selection decisions prior to the application interface may undermine organizational efforts to achieve gender equality and diversity as well as the potential for demand-side interventions to mitigate these gender disparities.
- 2023
- Working Paper
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
By: Jacqueline N. Lane, Karim R. Lakhani and Roberto FernandezCompetence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure levels, to meet the new skills needs. However, there is a risk that the new set of...
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- 2023
- Book
Research Handbook on Digital Strategy
By: Carmelo Cennamo, Giovanni Battista Dagnino and Feng ZhuThis state-of-the-art Research Handbook presents a comprehensive overview of the key strategic challenges that firms face when dealing with digital markets, platforms, and products and services, from old strategy questions in need of different solutions to entirely novel issues posed by the new competitive digital context.
- 2023
- Book
Research Handbook on Digital Strategy
By: Carmelo Cennamo, Giovanni Battista Dagnino and Feng ZhuThis state-of-the-art Research Handbook presents a comprehensive overview of the key strategic challenges that firms face when dealing with digital markets, platforms, and products and services, from old strategy questions in need of different solutions to entirely novel issues posed by the new competitive digital context.
About the Unit
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.
The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
- the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
- the networks of information and material flows that tie operating units together and the systems that support these networks;
- the distribution and delivery of goods and services to customers.
Recent Publications
Sian Flowers: Fresher by Sea - Video Supplement
- May 2023 |
- Supplement |
- Faculty Research
Regulatory Submission Characteristics and Recalls of Medical Devices Receiving 510(k) Clearance
- May 9, 2023 |
- Response |
- JAMA, the Journal of the American Medical Association
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
- 2023 |
- Working Paper |
- Faculty Research
Research Handbook on Digital Strategy
- 2023 |
- Book |
- Faculty Research
Driving Decarbonization at BMW – Instructor Spreadsheet Supplement
- April 2023 |
- Supplement |
- Faculty Research
Elliott Management: Capital Allocation in Biopharma
- April 2023 |
- Case |
- Faculty Research
Cesaro e Associati
- April 2023 |
- Teaching Plan |
- Faculty Research
How Wicked Problems Drive Business Performance: A Review of the Academic Literature
- 2023 |
- Working Paper |
- Faculty Research
Harvard Business Publishing
Seminars & Conferences
There are no upcoming events.