Technology & Operations Management
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- August 2022
- Article
Trends in Remote Patient Monitoring Use in Traditional Medicare
By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern and Ateev Mehrotra MDRemote patient monitoring (RPM), the collection by patients of physiological measurements that are automatically sent to their health care practitioners, has been touted as a promising tool for improving chronic disease management. Interest in RPM has grown because of technological advancements, pandemic-related increases in virtual care, and expanded reimbursement. In 2019, Medicare expanded RPM coverage through new billing codes facilitating monthly payment for monitoring physiological data of any kind (termed general RPM). However, given a lack of robust evidence on the clinical benefits of RPM and which patients benefit from RPM, some have raised concerns about potential overuse. This cross-sectional study quantified trends in general RPM use in traditional Medicare.
- August 2022
- Article
Trends in Remote Patient Monitoring Use in Traditional Medicare
By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern and Ateev Mehrotra MDRemote patient monitoring (RPM), the collection by patients of physiological measurements that are automatically sent to their health care practitioners, has been touted as a promising tool for improving chronic disease management. Interest in RPM has grown because of technological advancements, pandemic-related increases in virtual care, and...
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- August 2022
- Case
Sian Flowers: Fresher by Sea?
By: Willy C. Shih, Michael W. Toffel and Pippa Tubman ArmerdingThe setting for this case is the Sian Flowers, a company headquartered in Kitengela, Kenya that exports roses to predominantly Europe. Because cut flowers have a limited shelf life and consumers want them to retain their appearance for as long as possible, Sian or its distributors used international air cargo to transport them to Amsterdam, where they were sold at auction or trucked to markets across Europe. The Covid-19 pandemic caused huge increases in the cost of shipping, so Sian launched experiments to ship roses by ocean using refrigerated containers. Chris Kulei, the Executive Director, was interested in not only the potential costs savings, but whether he could also market the reduced carbon footprint.
- August 2022
- Case
Sian Flowers: Fresher by Sea?
By: Willy C. Shih, Michael W. Toffel and Pippa Tubman ArmerdingThe setting for this case is the Sian Flowers, a company headquartered in Kitengela, Kenya that exports roses to predominantly Europe. Because cut flowers have a limited shelf life and consumers want them to retain their appearance for as long as possible, Sian or its distributors used international air cargo to transport them to Amsterdam, where...
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- July 2022
- Case
Sixty Years of Sylvia’s
By: Christina R. Wing, Carlton Burrell Jr., Chika-Dike Nwokike and Abby PatrickSylvia’s Restaurant, approaching its sixtieth anniversary this August, is a testament to the values instilled by the matriarch herself, Sylvia Woods. Despite living through an era of racial oppression and poverty, Sylvia accessed financing and established her financial independence within the restaurant community in Harlem, NY. It was there she cultivated a community inside the walls that would eventually stand as Sylvia’s. Ten years since her passing – amid business expansions, succession planning and a global pandemic – the legacy of Sylvia Woods continues to live on. The question now is: what should the next 60 years of Sylvia’s look like?
- July 2022
- Case
Sixty Years of Sylvia’s
By: Christina R. Wing, Carlton Burrell Jr., Chika-Dike Nwokike and Abby PatrickSylvia’s Restaurant, approaching its sixtieth anniversary this August, is a testament to the values instilled by the matriarch herself, Sylvia Woods. Despite living through an era of racial oppression and poverty, Sylvia accessed financing and established her financial independence within the restaurant community in Harlem, NY. It was there she...
About the Unit
As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.
The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":
- the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
- the networks of information and material flows that tie operating units together and the systems that support these networks;
- the distribution and delivery of goods and services to customers.
Recent Publications
Trends in Remote Patient Monitoring Use in Traditional Medicare
- August 2022 |
- Article |
- JAMA Internal Medicine
Sian Flowers: Fresher by Sea?
- August 2022 |
- Case |
- Faculty Research
Gilead Sciences: Developing a Biopharmaceutical Pipeline Through M&A (Spreadsheet Supplement)
- July 2022 |
- Supplement |
- Faculty Research
Sixty Years of Sylvia’s
- July 2022 |
- Case |
- Faculty Research
David Crane’s Clean(er) Energy Strategy at NRG
- July 2022 |
- Case |
- Faculty Research
Bringing Ideas to Life: The Story of Paul English
- July 2022 |
- Case |
- Faculty Research
FIELD Immersion 2022: Tulsa, Oklahoma
- July 2022 |
- Background Note |
- Faculty Research
Building a Mishap-Free U.S. Navy
- July 2022 |
- Case |
- Faculty Research
Harvard Business Publishing
Seminars & Conferences
There are no upcoming events.