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Technology & Operations Management

Technology & Operations Management

  • Faculty
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    • August 2022
    • Article

    Trends in Remote Patient Monitoring Use in Traditional Medicare

    By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern and Ateev Mehrotra MD

    Remote patient monitoring (RPM), the collection by patients of physiological measurements that are automatically sent to their health care practitioners, has been touted as a promising tool for improving chronic disease management. Interest in RPM has grown because of technological advancements, pandemic-related increases in virtual care, and expanded reimbursement. In 2019, Medicare expanded RPM coverage through new billing codes facilitating monthly payment for monitoring physiological data of any kind (termed general RPM). However, given a lack of robust evidence on the clinical benefits of RPM and which patients benefit from RPM, some have raised concerns about potential overuse. This cross-sectional study quantified trends in general RPM use in traditional Medicare.

    • August 2022
    • Article

    Trends in Remote Patient Monitoring Use in Traditional Medicare

    By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern and Ateev Mehrotra MD

    Remote patient monitoring (RPM), the collection by patients of physiological measurements that are automatically sent to their health care practitioners, has been touted as a promising tool for improving chronic disease management. Interest in RPM has grown because of technological advancements, pandemic-related increases in virtual care, and...

    • August 2022
    • Case

    Sian Flowers: Fresher by Sea?

    By: Willy C. Shih, Michael W. Toffel and Pippa Tubman Armerding

    The setting for this case is the Sian Flowers, a company headquartered in Kitengela, Kenya that exports roses to predominantly Europe. Because cut flowers have a limited shelf life and consumers want them to retain their appearance for as long as possible, Sian or its distributors used international air cargo to transport them to Amsterdam, where they were sold at auction or trucked to markets across Europe. The Covid-19 pandemic caused huge increases in the cost of shipping, so Sian launched experiments to ship roses by ocean using refrigerated containers. Chris Kulei, the Executive Director, was interested in not only the potential costs savings, but whether he could also market the reduced carbon footprint.

    • August 2022
    • Case

    Sian Flowers: Fresher by Sea?

    By: Willy C. Shih, Michael W. Toffel and Pippa Tubman Armerding

    The setting for this case is the Sian Flowers, a company headquartered in Kitengela, Kenya that exports roses to predominantly Europe. Because cut flowers have a limited shelf life and consumers want them to retain their appearance for as long as possible, Sian or its distributors used international air cargo to transport them to Amsterdam, where...

    • July 2022
    • Case

    Sixty Years of Sylvia’s

    By: Christina R. Wing, Carlton Burrell Jr., Chika-Dike Nwokike and Abby Patrick

    Sylvia’s Restaurant, approaching its sixtieth anniversary this August, is a testament to the values instilled by the matriarch herself, Sylvia Woods. Despite living through an era of racial oppression and poverty, Sylvia accessed financing and established her financial independence within the restaurant community in Harlem, NY. It was there she cultivated a community inside the walls that would eventually stand as Sylvia’s. Ten years since her passing – amid business expansions, succession planning and a global pandemic – the legacy of Sylvia Woods continues to live on. The question now is: what should the next 60 years of Sylvia’s look like?

    • July 2022
    • Case

    Sixty Years of Sylvia’s

    By: Christina R. Wing, Carlton Burrell Jr., Chika-Dike Nwokike and Abby Patrick

    Sylvia’s Restaurant, approaching its sixtieth anniversary this August, is a testament to the values instilled by the matriarch herself, Sylvia Woods. Despite living through an era of racial oppression and poverty, Sylvia accessed financing and established her financial independence within the restaurant community in Harlem, NY. It was there she...

About the Unit

As the world of operations has changed, so have interests and priorities within the Unit. Historically, the TOM Unit focused on manufacturing and the development of physical products. Over the past several years, we have expanded our research, course development, and course offerings to encompass new issues in information technology, supply chains, and service industries.

The field of TOM is concerned with the design, management, and improvement of operating systems and processes. As we seek to understand the challenges confronting firms competing in today's demanding environment, the focus of our work has broadened to include the multiple activities comprising a firm's "operating core":

  • the multi-function, multi-firm system that includes basic research, design, engineering, product and process development and production of goods and services within individual operating units;
  • the networks of information and material flows that tie operating units together and the systems that support these networks;
  • the distribution and delivery of goods and services to customers.

Recent Publications

Trends in Remote Patient Monitoring Use in Traditional Medicare

By: Mitchell Tang, Carter Nakamoto, Ariel Dora Stern and Ateev Mehrotra MD
  • August 2022 |
  • Article |
  • JAMA Internal Medicine
Remote patient monitoring (RPM), the collection by patients of physiological measurements that are automatically sent to their health care practitioners, has been touted as a promising tool for improving chronic disease management. Interest in RPM has grown because of technological advancements, pandemic-related increases in virtual care, and expanded reimbursement. In 2019, Medicare expanded RPM coverage through new billing codes facilitating monthly payment for monitoring physiological data of any kind (termed general RPM). However, given a lack of robust evidence on the clinical benefits of RPM and which patients benefit from RPM, some have raised concerns about potential overuse. This cross-sectional study quantified trends in general RPM use in traditional Medicare.
Citation
Purchase
Related
Tang, Mitchell, Carter Nakamoto, Ariel Dora Stern, and Ateev Mehrotra MD. "Trends in Remote Patient Monitoring Use in Traditional Medicare." JAMA Internal Medicine (August 2022).

Sian Flowers: Fresher by Sea?

By: Willy C. Shih, Michael W. Toffel and Pippa Tubman Armerding
  • August 2022 |
  • Case |
  • Faculty Research
The setting for this case is the Sian Flowers, a company headquartered in Kitengela, Kenya that exports roses to predominantly Europe. Because cut flowers have a limited shelf life and consumers want them to retain their appearance for as long as possible, Sian or its distributors used international air cargo to transport them to Amsterdam, where they were sold at auction or trucked to markets across Europe. The Covid-19 pandemic caused huge increases in the cost of shipping, so Sian launched experiments to ship roses by ocean using refrigerated containers. Chris Kulei, the Executive Director, was interested in not only the potential costs savings, but whether he could also market the reduced carbon footprint.
Keywords: Supply Chain; Supply Chains; Sustainability; Sustainable Agriculture; Sustainability Reporting; Supply Chain Management; Agriculture and Agribusiness Industry; Africa; Kenya; Netherlands; Europe
Citation
Educators
Related
Shih, Willy C., Michael W. Toffel, and Pippa Tubman Armerding. "Sian Flowers: Fresher by Sea?" Harvard Business School Case 623-008, August 2022.

Gilead Sciences: Developing a Biopharmaceutical Pipeline Through M&A (Spreadsheet Supplement)

By: Amitabh Chandra, Paul Clancy and Craig Garthwaite
  • July 2022 |
  • Supplement |
  • Faculty Research
Citation
Purchase
Related
Chandra, Amitabh, Paul Clancy, and Craig Garthwaite. "Gilead Sciences: Developing a Biopharmaceutical Pipeline Through M&A (Spreadsheet Supplement)." Harvard Business School Spreadsheet Supplement 623-701, July 2022.

Sixty Years of Sylvia’s

By: Christina R. Wing, Carlton Burrell Jr., Chika-Dike Nwokike and Abby Patrick
  • July 2022 |
  • Case |
  • Faculty Research
Sylvia’s Restaurant, approaching its sixtieth anniversary this August, is a testament to the values instilled by the matriarch herself, Sylvia Woods. Despite living through an era of racial oppression and poverty, Sylvia accessed financing and established her financial independence within the restaurant community in Harlem, NY. It was there she cultivated a community inside the walls that would eventually stand as Sylvia’s. Ten years since her passing – amid business expansions, succession planning and a global pandemic – the legacy of Sylvia Woods continues to live on. The question now is: what should the next 60 years of Sylvia’s look like?
Keywords: Community; Legacy; Small Business; Values and Beliefs; Success; Expansion; Growth and Development Strategy
Citation
Educators
Related
Wing, Christina R., Carlton Burrell Jr., Chika-Dike Nwokike, and Abby Patrick. "Sixty Years of Sylvia’s." Harvard Business School Case 623-018, July 2022.

David Crane’s Clean(er) Energy Strategy at NRG

By: George Serafeim, Michael W. Toffel and Tom Quinn
  • July 2022 |
  • Case |
  • Faculty Research
In 2015, David Crane was the CEO of NRG, the second-largest energy producer in the United States. NRG got most of its power from fossil fuels, but Crane – hired as CEO in 2003 as NRG emerged from bankruptcy – had invested heavily in alternative energy, loudly proclaiming the business benefits of being a leader on climate change. But by 2015, facing investor and board pressure, Crane was forced to spin off NRG’s renewable assets, marking the end of his bold strategy.
Keywords: Transformation; Alternative Energy; Energy Generation; Climate Change; Corporate Accountability; Renewable Energy; Energy Industry; United States
Citation
Educators
Related
Serafeim, George, Michael W. Toffel, and Tom Quinn. "David Crane’s Clean(er) Energy Strategy at NRG." Harvard Business School Case 623-005, July 2022.

Bringing Ideas to Life: The Story of Paul English

By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
  • July 2022 |
  • Case |
  • Faculty Research
Paul English is one of the most imaginative innovators of his generation. This case explores his process of creative idea generation. The case includes an exercise for students to generate value-creating ideas from scratch.
Keywords: Innovation & Entrepreneurship; Idea Generation; Founder; Startup; Creativity; Imagination; Value Creation
Citation
Educators
Purchase
Related
Moon, Youngme, Frances X. Frei, and F. Katelynn Boland. "Bringing Ideas to Life: The Story of Paul English." Harvard Business School Multimedia/Video Case 322-709, July 2022.

FIELD Immersion 2022: Tulsa, Oklahoma

By: Prithwiraj (Raj) Choudhury and Annelena Lobb
  • July 2022 |
  • Background Note |
  • Faculty Research
Citation
Educators
Purchase
Related
Choudhury, Prithwiraj (Raj), and Annelena Lobb. "FIELD Immersion 2022: Tulsa, Oklahoma." Harvard Business School Background Note 622-093, July 2022.

Building a Mishap-Free U.S. Navy

By: Amy C. Edmondson, Herman B. Leonard, Michael W. Toffel and Michael Norris
  • July 2022 |
  • Case |
  • Faculty Research
In 2021, Kevin “Bud” Couch, a retired Navy captain who was now working as a civilian employee of the Navy Safety Center, was trying to determine how best to reduce the risk of Navy mishaps. The Navy had experienced a series of major mishaps in 2017 that had led to a closer examination of how it operated and what it could improve.
Keywords: National Security; Safety; War; Ship Transportation; Risk Management; Operations; Singapore; Tokyo; San Diego
Citation
Educators
Related
Edmondson, Amy C., Herman B. Leonard, Michael W. Toffel, and Michael Norris. "Building a Mishap-Free U.S. Navy." Harvard Business School Case 622-116, July 2022.
More Publications

In the News

    • 29 Jul 2022
    • Observer

    As Twitter, Amazon, and Meta Scale Back Offices, Some See Opportunities To Leverage Remote Work Advantages

    Re: Prithwiraj Choudhury
    • 26 Jul 2022
    • HBS Working Knowledge

    Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

    Re: Chiara Farronato
    • 26 Jul 2022
    • Fox News

    Fragile US supply chains take center stage as Congress works out kinks in new chips bill

    Re: Willy Shih
→More Faculty News

HBS Working Knowledge

    • 26 Jul 2022

    Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

    Re: Chiara Farronato
    • 03 Jun 2022

    In a Work-from-Anywhere World, How Remote Will Workers Go?

    Re: Prithwiraj Choudhury
    • 28 Apr 2022

    Can You Buy Creativity in the Gig Economy?

    Re: Feng Zhu
→More Working Knowledge Articles

Harvard Business Publishing

    • July–August 2013
    • Article

    Leadership Lessons from the Chilean Mine Rescue

    By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard
    • July 2022
    • Case

    Bringing Ideas to Life: The Story of Paul English

    By: Youngme Moon, Frances X. Frei and F. Katelynn Boland
    • 2012
    • Book

    Producing Prosperity: Why America Needs a Manufacturing Renaissance

    By: Gary P. Pisano and Willy Shih
→More Harvard Business Publishing

Seminars & Conferences

There are no upcoming events.

→More Seminars & Conferences

Faculty Positions

Harvard Business School seeks candidates in all fields for full time positions. Candidates with outstanding records in PhD or DBA programs are encouraged to apply.
→Learn More

Contact Information

Technology & Operations Management Unit
Harvard Business School
Morgan Hall
Soldiers Field
Boston, MA 02163
tomunit@hbs.edu

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