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Technology and Operations Management

MBA Required Curriculum (1st Year)

Technology and Operations Management (TOM)

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery of services.

Topics encompass:

Process analysis
Cross-functional and cross-firm integration
Product development
Information technology
Technology and operations strategy

MBA Elective Curriculum (2nd Year)

Technology & Operations Management

Course Title	Faculty Name	Term	Quarter	Credits
Becoming a General Manager (also listed under General Management)	Amy Edmondson, Joseph Fuller	Spring 2019	Q3Q4	3.0
Building and Sustaining a Successful Enterprise	Chet Huber, Stephen Kaufman, Rory McDonald, Derek van Bever Willy Shih	Fall 2018 Spring 2019	Q1Q2 Q3Q4	3.0 3.0
Digital Innovation and Transformation	Shane Greenstein	Spring 2019	Q3	1.5
Field Course: Lab to Market (formerly Commercializing Science)	Noubar Afeyan, Peter Barrett, Karim Lakhani, Eva Guinan	Spring 2019	Q3Q4	3.0
Field Course: Transforming Health Care Delivery	Robert Huckman, Ariel Stern	Fall 2018	Q1Q2	3.0
Managing Growth	Gary Pisano	Spring 2019	Q3	1.5
Managing Service Operations	Ryan Buell	Fall 2018	Q1Q2	3.0
Supply Chain Management	Janice Hammond	Fall 2018	Q1Q2	3.0

Doctoral Programs

Faculty from the TOM unit work with students across several doctoral programs. Detailed curriculum information for each doctoral program associated with this unit can be found on the doctoral programs website:

DBA in Technology and Operations Management

PhD in Organizational Behavior

DBA in Management

PhD in Health Policy Management

PhD in Business Economics

Executive Education

Risk Management for Corporate Leaders
09–14 DEC 2018

General Management Program
JAN–APR 2019 SESSION

Leading Product Innovation
21–25 JAN 2019

PLD Module 5
24 MAR–05 APR 2019

Advanced Management Program
MAR 2019 SESSION

HBS Working Knowledge

Pioneer (Dis-)advantages in Markets for Technology

re Ariel D. Stern

When and how to enter a new market is central to firms’ innovation strategies, including in the medical device industry. The authors show how to evaluate early-mover advantage vs. disadvantage when t

Forecasting Airport Transfer Passenger Flow Using Real-Time Data and Machine Learning

re Yael Grushka-Cockayne

Passengers arriving at international hubs often endure delays, especially at immigration and security. This study of London’s Heathrow Airport develops a system to provide real-time information about

Opportunistic Returns and Dynamic Pricing: Empirical Evidence from Online Retailing in Emerging Markets

re Antonio Moreno and Donald K. Ngwe

Dynamic pricing is widely applied in industries like airline ticketing, ride-sharing, and online retailing. This paper identifies two downsides of dynamic pricing: opportunistic returns and strategic