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Technology and Operations Management

MBA Required Curriculum (1st Year)

Technology and Operations Management (TOM)

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as well as the creation and delivery of services.

Topics encompass:

Process analysis
Cross-functional and cross-firm integration
Product development
Information technology
Technology and operations strategy

MBA Elective Curriculum (2nd Year)

Technology & Operations Management

Course Title	Faculty Name	Term	Quarter	Credits
Becoming a General Manager(also listed under General Management)	Amy Edmondson, Joseph Fuller	Spring 2020	Q3Q4	3.0
Building and Sustaining a Successful Enterprise	Chet Huber, Rory McDonald Allison Mnookin, Derek van Bever	Fall 2019 Spring 2020	Q1Q2 Q3Q4	3.0 3.0
Demystifying Family Businesses	Christina Wing	Fall 2019	Q1Q2	3.0
Digital Innovation and Transformation	Shane Greenstein Feng Zhu	Fall 2019 Spring 2020	Q1Q2 Q3Q4	3.0
Field Course: Lab to Market	Peter Barrett, Karim Lakhani	Fall 2019	Q1Q2	3.0
Field Course: Transforming Health Care Delivery	Robert Huckman, Ariel Stern	Fall 2019	Q1Q2	3.0
Immersive Field Course: Asia; China Belt & Road Initiative (also listed under Business, Government & the International Economy )	Meg Rithmire, Willy Shih	January 2020	J	3.0
Integrated Design: MS/MBA Year Two	Alan MacCormack	Fall 2019	Q1Q2	3.0
Launch Lab/Thesis 1	Robert Howe, Alan MacCormack	January 2020	J	3.0
Leading Difference (also listed under Organizational Behavior and Negotiation, Organizations & Markets)	Frances Frei, Francesca Gino	Spring 2020	Q3Q4	3.0
Managing Growth	Gary Pisano	Spring 2020	Q3	1.5
Managing Service Operations	Ryan Buell	Fall 2019	Q1Q2	3.0
Supply Chain Management	Kris Johnson Ferreira, Janice Hammond	Fall 2019	Q1Q2	3.0

Doctoral Programs

Faculty from the TOM unit work with students across several doctoral programs. Detailed curriculum information for each doctoral program associated with this unit can be found on the doctoral programs website:

DBA in Technology and Operations Management

PhD in Organizational Behavior

DBA in Management

PhD in Health Policy Management

PhD in Business Economics

Executive Education

The Women's Leadership Forum
29 APR–03 MAY 2019

Program for Leadership Development
JUL 2019–JAN 2020 SESSION

Strategic Perspectives in Nonprofit Management
14–20 JUL 2019

PLD Module 5
14–26 JUL 2019

Authentic Leader Development
28 JUL–02 AUG 2019

HBS Working Knowledge

Open Innovation Contestants Build AI-Based Cancer Tool

re Karim R. Lakhani

Radiation oncologists are few in number, especially if you are nowhere near a cancer facility. Could artificial intelligence be used to deliver an oncologist's skills for radiation therapy? Karim R.

Infographic: Can I Please Speak to an Actual Person?

re Ryan W. Buell

Customers still want the option to access human help in automated service—even if they don't use it, says research by Michelle A. Shell and Ryan W. Buell.

Learning or Playing? The Effect of Gamified Training on Performance

re Ryan W. Buell and Tatiana Sandino

Games-based training is widely used to engage and motivate employees to learn, but research about its effectiveness has been scant. This study at a large professional services firm adopting a gamifie