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    • All HBS Web  (1,441)
      • Faculty Publications  (274)

      Working Conditions Remove Working Conditions →

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      • April 2023
      • Article

      Racial Inequality in Work Environments

      By: Letian Zhang
      This article explores racial stratification in work environments. Inequality scholars have long identified racial disparities in wage and occupational attainment, but workers’ careers and well-being are also shaped by elements of their work environment, including firm...  View Details
      Keywords: Discrimination; Race; Equality and Inequality; Working Conditions; Personal Development and Career; Organizational Culture
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      Zhang, Letian. "Racial Inequality in Work Environments." American Sociological Review 88, no. 2 (April 2023): 252–283.
      • March 2023
      • Article

      Learning to Successfully Hire in Online Labor Markets

      By: Marios Kokkodis and Sam Ransbotham
      Hiring in online labor markets involves considerable uncertainty: which hiring choices are more likely to yield successful outcomes and how do employers adjust their hiring behaviors to make such choices? We argue that employers will initially explore the value of...  View Details
      Keywords: Selection and Staffing; Analysis; Decision Choices and Conditions
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      Kokkodis, Marios, and Sam Ransbotham. "Learning to Successfully Hire in Online Labor Markets." Management Science 69, no. 3 (March 2023): 1597–1614.
      • February 2023 (Revised March 2023)
      • Case

      Amazon and the Future of Organized Labor

      By: Reshmaan Hussam, Trevor Fetter and Grace Liu
      From their peak in the 1950s, private-sector labor unions in the United States declined rapidly in membership and influence, decade after decade. But growing inequality — especially visible during the COVID-19 pandemic — sparked new interest in labor and organizing....  View Details
      Keywords: Working Conditions; Labor Unions
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      Hussam, Reshmaan, Trevor Fetter, and Grace Liu. "Amazon and the Future of Organized Labor." Harvard Business School Case 723-030, February 2023. (Revised March 2023.)
      • 2023
      • Book

      Workplace Conditions

      By: Jill Maben, Jane Ball and Amy C. Edmondson
      This Element reviews the evidence for three workplace conditions that matter for improving quality and safety in healthcare: staffing; psychological safety, teamwork, and speaking up; and staff health and well-being at work. The authors propose that these are...  View Details
      Keywords: Working Conditions; Outcome or Result; Safety; Well-being; Health Industry
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      Maben, Jill, Jane Ball, and Amy C. Edmondson. Workplace Conditions. Cambridge Elements, Improving Quality and Safety in Healthcare. Cambridge University Press, 2023.
      • 2023
      • Working Paper

      Summarizing the Mental Customer Journey

      By: Julian De Freitas, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim and Tomer Ullman
      How do consumers summarize and act on their experiences, as when deciding whether an interaction with a firm was satisfying and whether to buy from it? Previous work on the summary of continuous experiences has tended to focus on a handful of experience patterns and...  View Details
      Keywords: Customer Experience; Customer Journey; Natural Language Processing; Summarization; Customer Satisfaction; Outcome or Result; Decision Choices and Conditions
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      De Freitas, Julian, Ahmet Uğuralp, Zeliha Uğuralp, Pechthida Kim, and Tomer Ullman. "Summarizing the Mental Customer Journey." Harvard Business School Working Paper, No. 23-038, January 2023.
      • 2023
      • Working Paper

      Job Design and Workers’ Wellbeing: Evidence from a Hospital Setting

      By: Susanna Gallani and Jacob Riegler
      This study examines the relationship between job design imbalance and workers’ well-being. We build on Simons (2005) framework for the design of high-performing jobs and develop a survey instrument to capture workers’ perceptions of their job design and work...  View Details
      Keywords: Well-being; Job Design and Levels; Working Conditions; Perception; Work-Life Balance; Health Industry
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      Gallani, Susanna, and Jacob Riegler. "Job Design and Workers’ Wellbeing: Evidence from a Hospital Setting." Working Paper, January 2023.
      • January 2023
      • Article

      Psychological Safety Comes of Age: Observed Themes in an Established Literature

      By: Amy C. Edmondson and Derrick P. Bransby
      Since its renaissance in the 1990s, psychological safety research has flourished—a boom motivated by recognition of the challenge of navigating uncertainty and change. Today, its theoretical and practical significance is amplified by the increasingly complex and...  View Details
      Keywords: Safety; Risk and Uncertainty; Leadership; Working Conditions; Research; Performance; Learning; Organizational Culture
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      Edmondson, Amy C., and Derrick P. Bransby. "Psychological Safety Comes of Age: Observed Themes in an Established Literature." Annual Review of Organizational Psychology and Organizational Behavior 10 (January 2023): 55–78.
      • 2022
      • Article

      Which Explanation Should I Choose? A Function Approximation Perspective to Characterizing Post hoc Explanations

      By: Tessa Han, Suraj Srinivas and Himabindu Lakkaraju
      A critical problem in the field of post hoc explainability is the lack of a common foundational goal among methods. For example, some methods are motivated by function approximation, some by game theoretic notions, and some by obtaining clean visualizations. This...  View Details
      Keywords: Mathematical Methods; Decision Choices and Conditions; Analytics and Data Science
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      Han, Tessa, Suraj Srinivas, and Himabindu Lakkaraju. "Which Explanation Should I Choose? A Function Approximation Perspective to Characterizing Post hoc Explanations." Advances in Neural Information Processing Systems (NeurIPS) (2022). (Best Paper Award, International Conference on Machine Learning (ICML) Workshop on Interpretable ML in Healthcare.)
      • November 22, 2022
      • Article

      Is Novel Research Worth Doing? Evidence from Peer Review at 49 Journals

      By: Misha Teplitskiy, Hao Peng, Andrea Blasco and Karim R. Lakhani
      There are long-standing concerns that peer review, which is foundational to scientific institutions like journals and funding agencies, favors conservative ideas over novel ones. We investigate the association between novelty and the acceptance of manuscripts submitted...  View Details
      Keywords: Research; Journals and Magazines
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      Teplitskiy, Misha, Hao Peng, Andrea Blasco, and Karim R. Lakhani. "Is Novel Research Worth Doing? Evidence from Peer Review at 49 Journals." e2118046119. Proceedings of the National Academy of Sciences 119, no. 47 (November 22, 2022).
      • 2022
      • Article

      The Turn Toward Creative Work

      By: Spencer Harrison, Elizabeth D. Rouse, Colin M. Fisher and Teresa M. Amabile
      In this Academy of Management Collections essay, we curate a set of articles from the Academy of Management family of journals that showcase the evolution of creativity research within organizational scholarship. The articles reveal a shift from the study of...  View Details
      Keywords: Creative Work; Creative Process; Creativity; Organizational Culture
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      Harrison, Spencer, Elizabeth D. Rouse, Colin M. Fisher, and Teresa M. Amabile. "The Turn Toward Creative Work." Academy of Management Collections 1, no. 1 (2022): 1–15.
      • 2022
      • Working Paper

      Perceived Job Difficulty Influences Unionization Support for Workers in Low-Wage Jobs

      By: Elizabeth R. Johnson and Ashley V. Whillans
      Unionization is a critical way that workers in low-wage jobs have pushed large companies to improve labor conditions. In this research, we highlight a novel factor that prevents people from supporting unionization for workers in low-wage jobs: the perceived difficulty...  View Details
      Keywords: Low-Wage Jobs; Inequality; Support For Unionization; Collective Organizing; Labor Unions; Wages; Working Conditions
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      Johnson, Elizabeth R., and Ashley V. Whillans. "Perceived Job Difficulty Influences Unionization Support for Workers in Low-Wage Jobs." Harvard Business School Working Paper, No. 23-018, August 2022.
      • August 30, 2022
      • Article

      School Choice Increases Racial Segregation Even When Parents Do Not Care About Race

      By: Kalinda Ukanwa, Aziza C. Jones and Broderick L. Turner Jr.
      This research examines how school choice impacts school segregation. Specifically, this work demonstrates that even if parents do not take the racial demographics of schools into account, preference differences between Black and White parents for other school...  View Details
      Keywords: Decision Choices and Conditions; Race; Policy; Early Childhood Education; Middle School Education; Secondary Education
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      Ukanwa, Kalinda, Aziza C. Jones, and Broderick L. Turner Jr. "School Choice Increases Racial Segregation Even When Parents Do Not Care About Race." Proceedings of the National Academy of Sciences 119, no. 35 (August 30, 2022).
      • 2022
      • Interview

      Prime Venture Partners Podcast: #104 Tarun Khanna, Professor, Harvard Business School, on Creating the Conditions to Create, The Value Of Trust & The Power of Diversity

      By: Tarun Khanna and Shripati Acharya
      Tarun Khanna, Professor at the Harvard Business School chats with Shripati Acharya, Managing Partner Prime Venture Partners regarding: Creating the Conditions to Create, State of Entrepreneurship: India vs China, The Value of Trust in Entrepreneurship, Working with...  View Details
      Keywords: Startups; Entrepreneurship; Business and Government Relations; Trust
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      "Prime Venture Partners Podcast: #104 Tarun Khanna, Professor, Harvard Business School, on Creating the Conditions to Create, The Value Of Trust & The Power of Diversity." Prime Venture Partners Podcast, Prime Venture Partners, 2022.
      • 2022
      • Working Paper

      The Impact of the COVID-19 Pandemic on the Satisfaction of Workers in Low-Wage Jobs

      By: Elizabeth R Johnson and Ashley V. Whillans
      How did job satisfaction change during the pandemic for workers in low-wage jobs, and how did workers’ experiences compare to those in professional jobs? Using nationally representative survey data, we show that the pandemic increased the dissatisfaction of workers in...  View Details
      Keywords: Low-Wage Jobs; COVID-19 Pandemic; Pay; Job Satisfaction; Income Inequality; Stereotypes; Satisfaction; Compensation and Benefits; Working Conditions
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      Johnson, Elizabeth R., and Ashley V. Whillans. "The Impact of the COVID-19 Pandemic on the Satisfaction of Workers in Low-Wage Jobs." Harvard Business School Working Paper, No. 23-001, July 2022.
      • July 2022
      • Case

      3G Capital

      By: Jo Tango and Alys Ferragamo
      In June 2022, 3G Capital Co-Managing Partners Alex Behring and Daniel Schwartz were in a partners’ meeting. On the agenda were three potential investments. Code named “Alpha,” “Beta,” and “Charlie,” they were the finalists amongst hundreds that the team had screened....  View Details
      Keywords: Investment Decisions; Investment Funds; Investment Portfolio; Decision Choices and Conditions; Private Equity
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      Tango, Jo, and Alys Ferragamo. "3G Capital." Harvard Business School Case 823-010, July 2022.
      • May 2022
      • Case

      Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models

      By: Tsedal Neeley and Stefani Ruper
      Dr. Timnit Gebru—a leading artificial intelligence (AI) computer scientist and co-lead of Google’s Ethical AI team—was messaging with one of her colleagues when she saw the words: “Did you resign?? Megan sent an email saying that she accepted your resignation.” Heart...  View Details
      Keywords: Ethics; Employment; Corporate Social Responsibility and Impact; Technological Innovation
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      Neeley, Tsedal, and Stefani Ruper. "Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models." Harvard Business School Case 422-085, May 2022.
      • 2022
      • Article

      Exploring Counterfactual Explanations Through the Lens of Adversarial Examples: A Theoretical and Empirical Analysis.

      By: Martin Pawelczyk, Chirag Agarwal, Shalmali Joshi, Sohini Upadhyay and Himabindu Lakkaraju
      As machine learning (ML) models become more widely deployed in high-stakes applications, counterfactual explanations have emerged as key tools for providing actionable model explanations in practice. Despite the growing popularity of counterfactual explanations, a...  View Details
      Keywords: Machine Learning Models; Counterfactual Explanations; Adversarial Examples; Mathematical Methods
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      Pawelczyk, Martin, Chirag Agarwal, Shalmali Joshi, Sohini Upadhyay, and Himabindu Lakkaraju. "Exploring Counterfactual Explanations Through the Lens of Adversarial Examples: A Theoretical and Empirical Analysis." Proceedings of the International Conference on Artificial Intelligence and Statistics (AISTATS) 25th (2022).
      • Article

      Weak Corporate Insolvency Rules: The Missing Driver of Zombie Lending

      By: Bo Becker and Victoria Ivashina
      "Zombie lending"—lending to less-productive firms at subsidized rates—can help banks with misaligned incentives in the short run, but it prolongs economic downturns. We propose that inefficient resolution of insolvency is a significant contributor to this problem. We...  View Details
      Keywords: Zombie Credit; Insolvency and Bankruptcy; Financing and Loans; Economic Slowdown and Stagnation
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      Becker, Bo, and Victoria Ivashina. "Weak Corporate Insolvency Rules: The Missing Driver of Zombie Lending." AEA Papers and Proceedings 112 (May 2022): 516–520.
      • April 2022
      • Case

      Pear Venture Capital

      By: Jo Tango and Alys Ferragamo
      Keith Bender, Principal at Pear Venture Capital, is working over the weekend to prepare for a Monday morning investment meeting. He has three startup pitch decks in front of him, and he must choose one to recommend at the meeting. He finds that each company has its...  View Details
      Keywords: Decision Choices and Conditions; Presentations; Business Startups; Investment; United States
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      Tango, Jo, and Alys Ferragamo. "Pear Venture Capital." Harvard Business School Case 822-097, April 2022.
      • March 2022 (Revised August 2022)
      • Case

      DaVita Responds to COVID

      By: Susanna Gallani and David Lane
      Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured...  View Details
      Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States
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      Gallani, Susanna, and David Lane. "DaVita Responds to COVID." Harvard Business School Case 122-007, March 2022. (Revised August 2022.)
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