Show Results For
-
All HBS Web
(3,682)
- Faculty Publications (310)
Show Results For
-
All HBS Web
(3,682)
- Faculty Publications (310)
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Performance Management Systems in Healthcare
- Teaching Interest
Public Entrepreneurship
Public entrepreneurship is designed for future private entrepreneurs and public leaders who want to build new ventures operating in or selling into traditionally public domains.
The last few years have seen a wave of new public entrepreneurs start companies... View Details
- Research Summary
Risk Management as a Function of Government
- Research Summary
Senior Teams, Strategic Innovation, and Change
- Teaching Interest
The Business of Entertainment, Media, and Sports (MBA)
- Research Summary
The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
- Research Summary
The Unexpected Effects of Workplace Transparency
Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
- Research Summary
War & Peace
- ←
- 16