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All HBS Web
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- Faculty Publications (402)
Trust →
- 04 Feb 2003
- Keynote Speech
Preserving Public Trust in Private Enterprise: Is Reform Necessary?
By: Lynn S. Paine
- 13 Dec 2002
- Keynote Speech
Preserving Public Trust in Private Enterprise: Is Reform Necessary?
By: Lynn S. Paine
- December 2002 (Revised February 2003)
- Case
Broken Trust: Role of Professionals in the Enron Debacle
By: Ashish Nanda
Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing...
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Nanda, Ashish. "Broken Trust: Role of Professionals in the Enron Debacle." Harvard Business School Case 903-084, December 2002. (Revised February 2003.)
- 2002
- Report
Conference Board Commission on Public Trust and Private Enterprise
By: Lynn S. Paine and other contributors
Paine, Lynn S., and other contributors. "Conference Board Commission on Public Trust and Private Enterprise." Report, Conference Board, November 2002.
- September 2002
- Article
The Effects of Contracts on Interpersonal Trust
By: Deepak Malhotra and J. Keith Murnighan
Malhotra, Deepak, and J. Keith Murnighan. "The Effects of Contracts on Interpersonal Trust." Administrative Science Quarterly 47, no. 3 (September 2002): 534–559.
- February 2002 (Revised March 2010)
- Case
Mondragon Corporacion Cooperativa (MCC)
By: Ramon Casadesus-Masanell and Tarun Khanna
Mondragon Corp. Cooperativa (MCC) is a conglomerate of more than 100 cooperatives in Basque Country, Spain. From 1996, MCC has pursued an internationalization strategy. As the company goes global, MCC's business model, based on trust and social involvement, seems to be...
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Keywords:
Business Conglomerates;
Business Model;
Global Strategy;
Cooperative Ownership;
Trust;
Spain;
Basque Provinces
Casadesus-Masanell, Ramon, and Tarun Khanna. "Mondragon Corporacion Cooperativa (MCC)." Harvard Business School Case 702-457, February 2002. (Revised March 2010.)
- January 2002
- Case
Intrinsix: Managing Growth at an Electronic Design Service Company
By: H. Kent Bowen and Courtney Purrington
Intrinsix is a 15-year-old semiconductor design services company that wants to continue its growth and market reach and appears to be ready for an initial public offering (IPO). This case leads up to this strategic decision point by tracing the growth of Intrinsix from...
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Keywords:
Decisions;
Initial Public Offering;
Growth Management;
Management Analysis, Tools, and Techniques;
Management Style;
Marketing Strategy;
Problems and Challenges;
Competitive Strategy;
Electronics Industry
Bowen, H. Kent, and Courtney Purrington. "Intrinsix: Managing Growth at an Electronic Design Service Company." Harvard Business School Case 602-067, January 2002.
- August 2001 (Revised September 2005)
- Case
eBay (A): The Customer Marketplace
By: Frances X. Frei and Hanna Rodriguez-Farrar
eBay, the popular Internet-based consumer-to-consumer marketplace, has recently become attractive to corporate customers. According to a vocal subset of eBay customers, the company has lost its way and is set to forsake its traditional business. Told from the...
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Keywords:
Customers;
Multi-Sided Platforms;
Problems and Challenges;
Opportunities;
Trust;
Internet;
Web Services Industry
Frei, Frances X., and Hanna Rodriguez-Farrar. "eBay (A): The Customer Marketplace." Harvard Business School Case 602-071, August 2001. (Revised September 2005.)
- 2001
- Book
Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell
By: Nancy F. Koehn
Keywords:
Customer Focus and Relationships
Koehn, Nancy F. Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell. Boston: Harvard Business School Press, 2001.
- February 2001 (Revised October 2002)
- Background Note
Entrepreneurial History: A Conceptual Overview
By: Nancy F. Koehn
Analyzes HBS cases on five entrepreneurs and the companies they built: Josiah Wedgwood, Henry Heinz, Marshall Field, Howard Schultz of Starbucks, and Michael Dell. These five cases and their accompanying teaching notes comprise a course module on entrepreneurial...
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Keywords:
Transition;
Demand and Consumers;
Competition;
Business History;
Entrepreneurship;
Customer Focus and Relationships;
Business Strategy;
Society
Koehn, Nancy F. "Entrepreneurial History: A Conceptual Overview." Harvard Business School Background Note 801-368, February 2001. (Revised October 2002.)
- 2001
- Conference Presentation
Trust in Business-to-Business Relationships: Combining Social and Electronic Networks
By: Ranjay Gulati
- October 2000 (Revised March 2001)
- Case
BizRate.com
By: Youngme E. Moon
BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue...
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Keywords:
Business Education;
Marketing Channels;
Internet and the Web;
Customer Relationship Management;
Trust;
Business Model;
Marketing Strategy;
Internet and the Web;
Business Divisions;
Debates;
Retail Industry
Moon, Youngme E. "BizRate.com." Harvard Business School Case 501-024, October 2000. (Revised March 2001.)
- April 2000
- Article
The Fable of Fisher Body
By: Ramon Casadesus-Masanell and Daniel F. Spulber
General Motors' (GM) acquisition of Fisher Body is the classic example of market failure in the literature on contracts and the theory of the firm. According to the standard account, GM merged vertically with Fisher Body in 1926, a maker of auto bodies, because of...
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Keywords:
Mergers and Acquisitions;
Failure;
Contracts;
Vertical Integration;
Market Transactions;
Investment;
Trust;
Production;
Assets;
Supply Chain;
Opportunities;
Technology;
Auto Industry
Casadesus-Masanell, Ramon, and Daniel F. Spulber. "The Fable of Fisher Body." Journal of Law & Economics 43, no. 1 (April 2000): 67–104.
- 05 Nov 1999
- Keynote Speech
Leadership, Ethics and Organizational Integrity: Time for a New Credo." Speaker. "9th Colloquium on Business and Economics Ethics
By: Lynn S. Paine
Paine, Lynn S. Leadership, Ethics and Organizational Integrity: Time for a New Credo." Speaker. "9th Colloquium on Business and Economics Ethics. Colloquium on Business and Economics Ethics, Universidad de Navarra, Instituto de Estudios Superiores de la Empresa (IESE), Barcelona, Spain, November 05, 1999.
- 1999
- Chapter
Can Public Trust in Nonprofits and Governments Be Restored?
By: R. E. Herzlinger
Herzlinger, R. E. "Can Public Trust in Nonprofits and Governments Be Restored?" In Harvard Business Review on Nonprofits. Boston, MA: Harvard Business School Press, 1999.
- June 1999
- Teaching Note
Hamilton Financial Investments: A Franchise Built on Trust TN
By: Robert L. Simons and Antonio Davila
Teaching Note for (9-198-089).
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- 1999
- Chapter
Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior
By: A. Edmondson and B. Moingeon
Edmondson, A., and B. Moingeon. "Learning, Trust and Organizational Change: Contrasting Models of Intervention Research in Organizational Behavior." In Organizational Learning and the Learning Organization: Developments in Theory and Practice, edited by L. Araujo, J. Burgoyne, and M. Easterby-Smith. London: Sage Publications, 1999.