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All HBS Web
(4,821)
- Faculty Publications (1,353)
- April 2003
- Case
IBM Canada: Global Services (B)
By: Michael L. Tushman, David Kiron and Wendy Smith
Supplements the (A) case.
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Keywords:
Leading Change;
Technological Innovation;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Information Technology;
Organizational Structure;
Information Technology Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (B)." Harvard Business School Case 403-078, April 2003.
- April 2003
- Case
IBM Canada: Global Services (C)
By: Michael L. Tushman, David Kiron and Wendy Smith
Supplements the (A) case.
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Keywords:
Leading Change;
Technological Innovation;
Organizational Change and Adaptation;
Change Management;
Management Teams;
Information Technology;
Organizational Structure;
Information Technology Industry;
Canada
Tushman, Michael L., David Kiron, and Wendy Smith. "IBM Canada: Global Services (C)." Harvard Business School Case 403-079, April 2003.
- April 2003
- Article
Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited
By: Mary J. Benner and Michael L. Tushman
We develop a contingency view of process management's influence on both technological
innovation and organizational adaptation. We argue that while process management
activities are beneficial for organizations in stable contexts, they are fundamentally
inconsistent...
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Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no. 2 (April 2003): 238–256. (Winner of Academy of Management Review. Best Paper Award. Also the 2013 AMR Decade Award winner.)
- 2003
- Conference Paper
Follow the Money: What Really Drives Technology Innovation in Construction
By: John D. Macomber
Technology enthusiasts, academics, and software companies remain concerned about the slow pace of innovation in the construction industry. Tools are widely available that seem to provide eminently sensible and clearly apparent improvement to the process of design and...
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Keywords:
Buildings and Facilities;
Technological Innovation;
Construction;
Design;
Performance Improvement;
Motivation and Incentives;
Knowledge Management;
Adoption;
Business Model;
Capital Structure;
Supply Chain
Macomber, John D. "Follow the Money: What Really Drives Technology Innovation in Construction." Paper presented at the American Society of Civil Engineers, 2003.
- March 2003
- Article
Technological Development and Medical Productivity: The Diffusion of Angioplasty in New York State
By: David M. Cutler and Robert S. Huckman
A puzzling feature of many medical innovations is that they simultaneously appear to reduce unit costs and increase total costs. We consider this phenomenon by examining the diffusion of percutaneous transluminal coronary angioplasty (PTCA)—a treatment for coronary...
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Keywords:
Innovation and Invention;
Cost;
Health Care and Treatment;
Health Disorders;
Performance Improvement;
Product;
New York (state, US)
Cutler, David M., and Robert S. Huckman. "Technological Development and Medical Productivity: The Diffusion of Angioplasty in New York State." Journal of Health Economics 22, no. 2 (March 2003): 187–217.
- February 2003
- Teaching Note
Bush Boake Allen (TN)
By: Stefan H. Thomke
Teaching Note for (9-601-061).
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- February 2003 (Revised March 2006)
- Case
Centre Suisse d'Electronique et de Microtechnique (CSEM)
By: Michael E. Porter, Willis M. Emmons III and Christian Fenner
Le Centre Suisse d'Electronique et de Microtechnique S.A. (CSEM)--the Swiss Center for Electronics and Microtechnology--was a major nonprofit research institution located in Neuchatel, Switzerland, with roots in the Swiss watch industry. CSEM maintained close links to...
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Keywords:
Cooperation;
Information Technology;
Alliances;
Research and Development;
Performance Productivity;
Innovation and Invention;
Nonprofit Organizations;
Electronics Industry;
Switzerland
Porter, Michael E., Willis M. Emmons III, and Christian Fenner. "Centre Suisse d'Electronique et de Microtechnique (CSEM)." Harvard Business School Case 703-438, February 2003. (Revised March 2006.)
- February 2003 (Revised August 2005)
- Case
UCB (A): Managing Information for Globalization and Innovation
By: F. Warren McFarlan and Brian DeLacey
This case presents a complex total MIS strategy case for a $3 billion European pharmaceutical/chemicals company based in Brussels. It covers corporate strategy alignment of IT portfolio, IT operations issues, and global coordination of IT.
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Keywords:
Information Technology;
Operations;
System;
Corporate Strategy;
Investment Portfolio;
Globalization;
Information Technology Industry;
Information Technology Industry;
Brussels
McFarlan, F. Warren, and Brian DeLacey. "UCB (A): Managing Information for Globalization and Innovation." Harvard Business School Case 303-091, February 2003. (Revised August 2005.)
- February 2003 (Revised January 2004)
- Case
Mission to Mars (A)
By: Alan D. MacCormack and Jay Wynn
This case is set in spring 2000, several months after two successive, failed missions to the planet Mars. Students are asked to evaluate the reasons for these failures in the context of NASA's "Faster, Better, Cheaper" program, which was initiated in 1992. They are...
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Keywords:
Failure;
Change Management;
Innovation Strategy;
Collaborative Innovation and Invention;
Projects;
Management;
Risk Management;
Risk and Uncertainty;
Technology Industry;
Technology Industry
MacCormack, Alan D., and Jay Wynn. "Mission to Mars (A)." Harvard Business School Case 603-083, February 2003. (Revised January 2004.)
- January 2003 (Revised March 2004)
- Case
Silverado (A)
By: Jan W. Rivkin and Charles J. Woodard
Silverado has raised $50 million and launched its first product: an Internet-based trivia game with innovative software. In a highly uncertain environment, the young management team must decide whether to continue developing the product and whether to branch out into...
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Keywords:
Risk and Uncertainty;
Technological Innovation;
Strategic Planning;
Internet and the Web;
Decision Choices and Conditions;
Product Launch;
Business Strategy;
Entertainment and Recreation Industry
Rivkin, Jan W., and Charles J. Woodard. "Silverado (A)." Harvard Business School Case 703-441, January 2003. (Revised March 2004.)
- December 2002 (Revised February 2003)
- Case
Wyndham International: Fostering High-Touch with High-Tech
By: Lynda M. Applegate and Gabriele Piccoli
Examines a hotel chain's attempt to use information technology to achieve market dominance and build customer loyalty during a period of global industry decline.
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Keywords:
Entrepreneurship;
Competitive Strategy;
Customer Focus and Relationships;
Customer Satisfaction;
Technological Innovation;
Information Technology;
Growth and Development Strategy;
Business Strategy;
Accommodations Industry
Applegate, Lynda M., and Gabriele Piccoli. "Wyndham International: Fostering High-Touch with High-Tech." Harvard Business School Case 803-092, December 2002. (Revised February 2003.)
- December 2002
- Article
Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries
By: Mary J. Benner and Michael Tushman
Benner, Mary J., and Michael Tushman. "Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint Industries." Administrative Science Quarterly 47, no. 4 (December 2002): 676–706.
- November 2002 (Revised June 2003)
- Case
Corning, Inc.: Technology Strategy in 2003
Corning, Inc. has a 150-year history of building a strategy around innovation. Founded as a glass manufacturer in 1851, the company quickly established itself as a maker of specialty glass products and over the next 100 years diversified into light bulbs, television,...
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Keywords:
Information Technology;
Strategy;
Innovation Strategy;
Situation or Environment;
Research and Development;
Consumer Products Industry;
United States
Henderson, Rebecca. "Corning, Inc.: Technology Strategy in 2003." Harvard Business School Case 703-440, November 2002. (Revised June 2003.)
- October 2002 (Revised December 2003)
- Case
Collabrys, Inc. (A)-The Evolution of a Startup
By: Dorothy A. Leonard and Brian DeLacey
The CEO of a two-year-old start-up must now decide whether to become a technology provider or a service agency. In a time of enormous uncertainty about the viability of various business models for Internet-delivered services and products, Collabrys has survived the...
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Keywords:
Risk and Uncertainty;
Internet and the Web;
Corporate Entrepreneurship;
Corporate Strategy;
Technological Innovation;
Cost vs Benefits;
Partners and Partnerships;
Business Growth and Maturation;
Business Startups;
Corporate Finance;
United States
Leonard, Dorothy A., and Brian DeLacey. "Collabrys, Inc. (A)-The Evolution of a Startup." Harvard Business School Case 603-064, October 2002. (Revised December 2003.)
- October 2002 (Revised December 2003)
- Case
eShip-4U
By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM...
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Keywords:
Business Startups;
Business Model;
Service Operations;
Logistics;
Corporate Strategy;
Information Technology;
Competitive Strategy;
Value Creation;
Saving;
Innovation and Invention;
Transportation Industry;
Service Industry;
Shipping Industry;
Israel;
United States
Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
- October 2002 (Revised June 2003)
- Background Note
New Frontiers in Target Discovery and Validation
By: Regina E. Herzlinger, Niv Caviar, Jon Chatterton and Andrea Lynn
Explains Immusol and Novartis's technology.
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Herzlinger, Regina E., Niv Caviar, Jon Chatterton, and Andrea Lynn. "New Frontiers in Target Discovery and Validation." Harvard Business School Background Note 303-054, October 2002. (Revised June 2003.)
- October 2002 (Revised March 2013)
- Case
Intermountain Health Care
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making...
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Keywords:
Ethnicity;
Innovation Strategy;
Cost Management;
Information Technology;
Organizational Structure;
Technology Adoption;
Performance Improvement;
Problems and Challenges;
Adoption;
Change Management;
Cost vs Benefits;
Health Care and Treatment;
Health Industry;
Utah
Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
- September 2002
- Case
Align Technology, Inc.: Matching Manufacturing Capacity to Sales Demand
By: H. Kent Bowen and Jonathan P Groberg
Align Technology is a four-year-old medical products company that has invented a new product requiring new manufacturing processes. Demand for the new product has grown more slowly than initial forecasts predicted, and the cost structure is preventing the company from...
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Keywords:
Health Care and Treatment;
Collaborative Innovation and Invention;
Problems and Challenges;
Product;
Forecasting and Prediction;
Marketing Strategy;
Sales;
Demand and Consumers;
Production;
Health Industry
Bowen, H. Kent, and Jonathan P Groberg. "Align Technology, Inc.: Matching Manufacturing Capacity to Sales Demand." Harvard Business School Case 603-058, September 2002.
- September 2002 (Revised January 2013)
- Case
Siebel Systems: Organizing for the Customer
By: Robert Simons and Antonio Davila
Siebel Systems is one of the fastest growing companies in America. Tom Siebel, the company's founder, has organized the business to accommodate growth and focus on the customer. Innovative information technology systems and clear accountability prove to be essential to...
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Keywords:
Organizational Structure;
Applications and Software;
Business Growth and Maturation;
Information Technology;
Performance Evaluation;
Performance Expectations;
Innovation and Management;
Technological Innovation;
Customer Focus and Relationships;
Management Teams;
Information Technology Industry;
North and Central America
Simons, Robert, and Antonio Davila. "Siebel Systems: Organizing for the Customer." Harvard Business School Case 103-014, September 2002. (Revised January 2013.)
- September 2002 (Revised October 2002)
- Case
Oklahoma VISION Project
By: Lynda M. Applegate and Susan Saltrick
Describes the two-year-old pilot phase of a public/private initiative in Oklahoma called the Virtual Internet School in Oklahoma Network (VISION) project. VISION was a first-of-its-kind, standards-based, vendor-neutral technology infrastructure developed to enable...
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Keywords:
Measurement and Metrics;
Internet and the Web;
Performance Evaluation;
Technological Innovation;
Partners and Partnerships;
Service Delivery;
Innovation and Management;
Entrepreneurship;
Education;
Information Technology Industry;
Information Technology Industry;
Oklahoma;
Western United States
Applegate, Lynda M., and Susan Saltrick. "Oklahoma VISION Project." Harvard Business School Case 803-015, September 2002. (Revised October 2002.)