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    • All HBS Web  (4,799)
      • Faculty Publications  (218)

      Skills Development Remove Skills Development →

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      The Great Convergence: Skill Accumulation and Mass Education in Africa and Asia, 1870-2010
      Managerial Structure and Performance-Induced Trading
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      • January 2021
      • Case

      Leading Culture Change at SEB

      By: Amy C. Edmondson and Elena Corsi
      SEB Chief Risk Officer department had gone through a culture change program of four months based on boosting three skills: psychological safety, empathic listening and strategic frame. The program had allowed the CRO teams to make progress on strategic challenges and...  View Details
      Keywords: Leadership; Risk And Uncertainty; Leading Change; Banking Industry; Sweden
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      Edmondson, Amy C., and Elena Corsi. "Leading Culture Change at SEB." Harvard Business School Case 621-074, February 2021.
      • August 2020
      • Case

      Skillz: Esports and Skill-Based Mobile Gaming

      By: Andy Wu, David B. Yoffie and George Gonzalez
      Founded in 2012, Skillz offered a platform for mobile app developers to monetize skill-based games via prized tournaments. Skillz had over 20,000 registered developers that had created thousands of Skillz-powered games played by over 30 million registered users...  View Details
      Keywords: Video Games; Mobile; Esports; Software; Games, Gaming, And Gambling; Mobile Technology; Growth And development Strategy; Technology; Multi-sided Platforms; United States
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      Wu, Andy, David B. Yoffie, and George Gonzalez. "Skillz: Esports and Skill-Based Mobile Gaming." Harvard Business School Case 721-358, August 2020.
      • July 2020 (Revised November 2020)
      • Case

      Gera Developments: Leadership at a Crossroads

      By: Christina R. Wing and John Masko
      For decades, Gera Developments (Gera) was a boutique family-owned real estate development firm in Pune, India. But since 2000, managing director Rohit Gera had turned the company into a dynamic innovator in housing solutions for urban Indian families. Over the 2010s,...  View Details
      Keywords: Buildings And Facilities; Business Growth And Maturation; Construction; Geographic Location; Global Strategy; Globalized Firms And Management; Housing; Leadership Style; Management Succession; Organizational Change And Adaptation; Organizational Culture; Family Ownership; Family And Family Relationships; Urban development; Customization And Personalization; Real Estate Industry; Maharashtra; India; United States
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      Wing, Christina R., and John Masko. "Gera Developments: Leadership at a Crossroads." Harvard Business School Case 621-018, July 2020. (Revised November 2020.)
      • July–August 2020
      • Article

      Make the Most of Your Relocation

      By: Prithwiraj Choudhury
      Although the COVID-19 crisis has halted travel in recent months, geographic mobility has become critical for managers and knowledge workers hoping to advance in today’s globalized economy, and that trend is unlikely to reverse. Geographic mobility can pay off...  View Details
      Keywords: Relocation; Mobility; Personal development And Career; Geographic Location; Work-life Balance
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      Choudhury, Prithwiraj. "Make the Most of Your Relocation." Harvard Business Review 98, no. 4 (July–August 2020): 104–113.
      • June 2020 (Revised October 2020)
      • Case

      What Went Wrong with Boeing's 737 Max?

      By: William W. George and Amram Migdal
      This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines...  View Details
      Keywords: Communication; Communication Intention And Meaning; Communication Strategy; Forms Of Communication; Announcements; Decision Making; Decision Choices And Conditions; Judgments; Ethics; Moral Sensibility; Values And Beliefs; Globalization; Global Strategy; Governance; Corporate Accountability; Governance Controls; Human Resources; Resignation And Termination; Leadership; Leadership Style; Management; Business Or Company Management; Crisis Management; Management Practices And Processes; Management skills; Management Style; Management Systems; Risk Management; Time Management; Markets; Demand And Consumers; Market Platforms; Supply And Industry; Duopoly And Oligopoly; Industry Structures; Operations; Product development; Organizations; Organizational Change And Adaptation; Organizational Culture; Outcome Or Result; Failure; Success; Planning; Strategic Planning; Problems And Challenges; Relationships; Business And Community Relations; Business And Government Relations; Business And Stakeholder Relations; Risk And Uncertainty; Safety; Strategy; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; Africa; Ethiopia; Asia; Indonesia; North And Central America; United States; Seattle; Chicago
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      George, William W., and Amram Migdal. "What Went Wrong with Boeing's 737 Max?" Harvard Business School Case 320-104, June 2020. (Revised October 2020.)
      • June 2020
      • Case

      Agile Consumer Product Innovation with Alibaba's Tmall Innovation Center

      By: William R. Kerr, Daniel O'Connor and James Palano
      Consumer products companies were beset by changes on all sides during the 2010s. Customers were increasingly turning to ecommerce platforms rather than shopping in-store. Meanwhile, nimble, digitally-savvy competitors were gaining market share by capitalizing on the...  View Details
      Keywords: Future Of Work; Retail; Ecommerce; Alibaba; Consumer Products; Innovation; Innovation And Invention; Product development; Consumer Behavior; Consumer Products Industry; Retail Industry; China
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      Kerr, William R., Daniel O'Connor, and James Palano. "Agile Consumer Product Innovation with Alibaba's Tmall Innovation Center." Harvard Business School Case 820-087, June 2020.
      • May 2020
      • Article

      Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational Investment

      By: Nava Ashraf, Natalie Bau, Corinne Low and Kathleen McGinn
      Using a randomized control trial, we examine whether offering adolescent girls nonmaterial resources—specifically, negotiation skills—can improve educational outcomes in a low-income country. In so doing, we provide the first evidence on the effects of an intervention...  View Details
      Keywords: Negotiation; Competency And skills; Training; Age; Gender; Education; Investment; Outcome Or Result; developing Countries And Economies
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      Ashraf, Nava, Natalie Bau, Corinne Low, and Kathleen McGinn. "Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational Investment." Quarterly Journal of Economics 135, no. 2 (May 2020): 1095–1151.
      • April 2020
      • Teaching Note

      Tailor Brands: Artificial Intelligence-Driven Branding

      By: Jill Avery
      Using proprietary artificial intelligence technology, startup Tailor Brands set out to democratize branding by allowing small businesses to create their brand identities by automatically generating logos in just minutes at minimal cost with no branding or design skills...  View Details
      Keywords: Marketing; Brands And Branding; Marketing Strategy; Advertising Industry; Technology Industry; United States; North America
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      Avery, Jill. "Tailor Brands: Artificial Intelligence-Driven Branding." Harvard Business School Teaching Note 520-103, April 2020.
      • 2020
      • Article

      The Upside to Feeling Worse Than Average (WTA): A Conceptual Framework to Understand When, How, and for Whom Worse-Than-Average Beliefs Have Long-Term Benefits

      By: Ashley V. Whillans, Frances Chen and Alex Jordan
      Our thoughts, feelings, and behaviors are shaped in critical ways by our beliefs about how we compare to other people. Past research has predominantly focused on the consequences of believing oneself to be better than average (BTA). Research on the consequences of...  View Details
      Keywords: Worse Than Average; Better Than Average; Social Cognition; Self-perception; Social Comparisons; Identity; Perception; Personal Characteristics
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      Whillans, Ashley V., Frances Chen, and Alex Jordan. "The Upside to Feeling Worse Than Average (WTA): A Conceptual Framework to Understand When, How, and for Whom Worse-Than-Average Beliefs Have Long-Term Benefits." Frontiers in Psychology 11, no. 642 (2020).
      • 2020
      • Working Paper

      Hunting for Talent: Firm-Driven Labor Market Search in America

      By: Rembrand Koning, Sharique Hasan and Ines Black
      Research suggests that increased digitization of the labor market combined with the changing demand for skill has altered the job-search process. In this article, we argue that these changes have led to increased investments in firm-driven search for talent (or...  View Details
      Keywords: Hiring; Referrals; Outbound Recruiting; Labor Markets; Selection And Staffing; Networks; Recruitment; Strategy; United States
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      Koning, Rembrand, Sharique Hasan, and Ines Black. "Hunting for Talent: Firm-Driven Labor Market Search in America." SSRN Working Paper Series, No. 3576498, April 2020.
      • February 2020
      • Case

      Leading Change in Talent at L'Oréal

      By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney
      Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful...  View Details
      Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency And skills; Experience And Expertise; Talent And Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms And Management; Human Resources; Employees; Recruitment; Retention; Selection And Staffing; Innovation And Management; Jobs And Positions; Employment; Human Capital; Leadership; Leadership development; Leadership Style; Leading Change; Management Practices And Processes; Marketing; Brands And Branding; Product Marketing; Organizations; Organizational Change And Adaptation; Organizational Structure; Personal development And Career; Planning; Strategic Planning; Problems And Challenges; Networks; Social Psychology; Attitudes; Power And Influence; Social And Collaborative Networks; Business Strategy; Advertising Industry; Beauty And Cosmetics Industry; Consumer Products Industry; France; Paris
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      Ramarajan, Lakshmi, Vincent Dessain, and Emer Moloney. "Leading Change in Talent at L'Oréal." Harvard Business School Case 420-106, February 2020.
      • Article

      A Theories-in-Use Approach to Building Marketing Theory

      By: G. Zaltman, Valarie A. Zeithaml, Bernard Jaworski, Ajay K. Kohli, Kapil R. Tuli and Wolfgang Ulaga
      This article’s objective is to inspire and provide guidance on the development of marketing knowledge based on the theories-in-use (TIU) approach. The authors begin with a description of the TIU approach and compare it with other inductive and deductive research...  View Details
      Keywords: Building Theory; Grounded Theory; Theories-in-use; Theory Construction; Theory Development; Marketing; Knowledge; Theory
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      Zaltman, G., Valarie A. Zeithaml, Bernard Jaworski, Ajay K. Kohli, Kapil R. Tuli, and Wolfgang Ulaga. "A Theories-in-Use Approach to Building Marketing Theory." Journal of Marketing 84, no. 1 (January 2020): 32–51.
      • 2019
      • Working Paper

      From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing

      By: Mihnea Moldoveanu and Das Narayandas
      We examine the future of executive education on a technological and cultural landscape that is imminent but different to the one we are accustomed to. We show how the contextualization, socialization and personalization of learning—avowed but distal goals of current...  View Details
      Keywords: Executive Education; Leadership development; Technological Innovation; Customization And Personalization; Management skills; Knowledge Acquisition; Knowledge Sharing
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      Moldoveanu, Mihnea, and Das Narayandas. "From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing." Harvard Business School Working Paper, No. 20-061, November 2019.
      • 2019
      • Working Paper

      The Future of Executive Development: The CLO's Compass and The Executive Programs Designer's Guide

      By: Mihnea Moldoveanu and Das Narayandas
      Executive education worldwide has entered a period of disruption catalyzed by the digitalization of content, connectivity, and communication—while the demand for managerial skills is growing. The forces of disintermediation, disaggregation, and decoupling are creating...  View Details
      Keywords: Digitalization; Executive Education; Disruption; Leadership development; Management skills; Curriculum And Courses; Online Technology; Design
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      Moldoveanu, Mihnea, and Das Narayandas. "The Future of Executive Development: The CLO's Compass and The Executive Programs Designer's Guide." Harvard Business School Working Paper, No. 20-060, November 2019.
      • 2019
      • Working Paper

      The Great Convergence: Skill Accumulation and Mass Education in Africa and Asia, 1870-2010

      By: Ewout Frankema and Marlous van Waijenburg
      While human capital has gained prominence in new vintages of growth theory, economists have struggled to find the positive externalities of mass education in developing economies. We shed new light on the economic significance of the global 'schooling revolution' by...  View Details
      Keywords: Mass Education; Skill Premium; History; Human Capital; Education; Competency And skills; Labor; Cost; Africa; Asia
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      Frankema, Ewout, and Marlous van Waijenburg. "The Great Convergence: Skill Accumulation and Mass Education in Africa and Asia, 1870-2010." Centre for Economic Policy Research (CEPR) Discussion Paper, No. 14150, November 2019.
      • October 14, 2019
      • Article

      Cracking the Code of Sustained Collaboration

      By: Francesca Gino
      When most organizations strive to increase collaboration, they approach it too narrowly: as a value to cultivate—not a skill to teach. So they create open offices, talk up collaboration as a corporate goal, and try to influence employees through other superficial means...  View Details
      Keywords: Collaboration; Listening; Empathy; Feedback; Organizational Culture; Interpersonal Communication; Training; Programs
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      Gino, Francesca. "Cracking the Code of Sustained Collaboration." Harvard Business Review 97, no. 6 (November–December 2019): 73–81.
      • October 2019 (Revised February 2020)
      • Technical Note

      A Framework for Interpersonal Skills Development

      By: Sandra J. Sucher
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      Sucher, Sandra J. "A Framework for Interpersonal Skills Development." Harvard Business School Technical Note 320-040, October 2019. (Revised February 2020.)
      • 2020
      • Working Paper

      Shaking Things Up: Unintended Consequences of Firm Acquisitions on Racial and Gender Inequality

      By: Letian Zhang
      This paper develops a theory of how disruptive events shape organizational inequality. Despite various organizational efforts, racial and gender inequality in the workplace remains high. I theorize that because the persistence of such inequality is reinforced by...  View Details
      Keywords: Inequality; Diversity; Equality And Inequality; Mergers And Acquisitions
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      Zhang, Letian. "Shaking Things Up: Unintended Consequences of Firm Acquisitions on Racial and Gender Inequality." Harvard Business School Working Paper, No. 20-022, August 2019. (Revised January 2020.)
      • July 2019 (Revised May 2020)
      • Case

      AT&T, Retraining, and the Workforce of Tomorrow

      By: William R. Kerr, Joseph B. Fuller and Carl Kreitzberg
      By the late 2000s, rapid changes in the telecommunications industry forced AT&T’s management team to take on a task that CEO Randall Stephenson called the “biggest logistical challenge” they had ever seen: retraining 100,000 workers by 2020. In 2012, internal company...  View Details
      Keywords: At&t; Workforce; skills; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; Moocs; Strategic Planning; Employees; Training; Competency And skills; Labor; Learning; Labor Unions; Technology Adoption; Talent And Talent Management; Telecommunications Industry; Communications Industry; United States
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      Kerr, William R., Joseph B. Fuller, and Carl Kreitzberg. "AT&T, Retraining, and the Workforce of Tomorrow." Harvard Business School Case 820-017, July 2019. (Revised May 2020.)
      • June 2019
      • Teaching Note

      CEWD: Closing the Skills Gap

      By: William R. Kerr and Ted Smalley Bowen
      Teaching Note for HBS No. 818-081. The teaching note presents background, case details, and teaching strategies, along with board plans and supporting graphics.  View Details
      Keywords: Competency And skills; Training; Demographics; Economics; Education; Energy; Jobs And Positions; Intellectual Property; Labor; Knowledge; Leadership; Management; Marketing; Organizations; Outcome Or Result; Performance; Personal development And Career; Projects; Relationships; Risk And Uncertainty; Science; Technology; Energy Industry; North And Central America
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      Kerr, William R., and Ted Smalley Bowen. "CEWD: Closing the Skills Gap." Harvard Business School Teaching Note 819-133, June 2019.
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      The Great Convergence: Skill Accumulation and Mass Education in Africa and Asia, 1870-2010
      Managerial Structure and Performance-Induced Trading
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