Show Results For
-
All HBS Web
(2,036)
- Faculty Publications (360)
Show Results For
-
All HBS Web
(2,036)
- Faculty Publications (360)
- July 1987
- Case
Altoona Corp.: Computer Products Division
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
- July 1986 (Revised October 1987)
- Case
Ampex Corp.: Product Matrix Engineering (Revised)
- January 1986 (Revised July 1986)
- Case
Inland Steel: Quality Scheduling--1985
- November 1985 (Revised August 1997)
- Case
Harnischfeger Corp.
- April 1983 (Revised June 2003)
- Case
Shouldice Hospital Limited
- Article
Do Supervisors Thrive in Participative Work Systems?
- July 1978
- Teaching Note
Walton Instruments--1970, Teaching Note
- March 1974 (Revised June 1996)
- Case
First National City Bank Operating Group (A)
- Research Summary
Corporate transparency and information disclosure strategies
- Research Summary
Designing Productive Zones of Privacy
A common theme that integrates my research and course development is how increasingly transparent workplaces can improve productivity and performance by putting up certain boundaries to observation. While the research above empirically and theoretically explores the... View Details
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
- Teaching Interest
Leadership and Organizational Behavior (LEAD)
Professor Bernstein taught Leadership and Organizational Behavior (LEAD) from 2013-2016 (7 sections). This course focuses on how managers become effective leaders by addressing the human side of enterprise.
The course is divided into five modules:
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary
Overview
- Research Summary
Overview
Professor Tamayo studies dynamic competition for customer membership. Generally, firms that implement a membership model charge a... View Details
- Research Summary
Overview
- Research Summary
Overview
- Teaching Interest
Transforming Customer Experiences - Executive Education
- Research Summary
Wall Street Research
Wall Street research helps to support a well-functioning capital market by providing investors with information about investment opportunities, and corporate issuers with liquidity for their stocks. Yet surprisingly little is known about how Wall Street research... View Details
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