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    • Faculty Publications  (36)

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    • All HBS Web  (1,101)
      • Faculty Publications  (36)

      Performance Feedback Remove Performance Feedback →

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      Performance Feedback in Competitive Product Development
      Performance Feedback in Competitive Product Development - Article
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      • July 2020
      • Supplement

      Instabeat—Crossing the Finish Line

      By: Shikhar Ghosh, Nicole Tempest Keller and Alpana Thapar
      Lebanese entrepreneur Hind Hobeika was just 21 years old when she launched her startup, Instabeat, which had developed the first real-time bio-feedback device for swimmers to monitor and improve their performance. It had been an extremely testing 10-year journey to...  View Details
      Keywords: Start-up; Wearables; Entrepreneurship; Business Startups; Technology; Hardware; Strategy; Operations; Management; United States; Lebanon
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      Ghosh, Shikhar, Nicole Tempest Keller, and Alpana Thapar. "Instabeat—Crossing the Finish Line." Harvard Business School Supplement 821-012, July 2020.
      • September 20, 2019
      • Editorial

      Why Asking for Advice Is More Effective Than Asking for Feedback

      By: Jaewon Yoon, Hayley Blunden, Ariella Kristal and A.V. Whillans
      Conventional wisdom says you should ask your colleagues for feedback. However, research suggests that feedback often has no (or even a negative) impact on our performance. This is because the feedback we receive is often too vague—it fails to highlight what we can...  View Details
      Keywords: feedback; Advice; Advice Seeking; Feedback Culture; Advice Taking; Interpersonal Communication
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      Yoon, Jaewon, Hayley Blunden, Ariella Kristal, and A.V. Whillans. "Why Asking for Advice Is More Effective Than Asking for Feedback." Harvard Business Review Digital Articles (September 20, 2019).
      • 2020
      • Working Paper

      Social Skills Improve Business Performance: Evidence from a Randomized Control Trial with Entrepreneurs in Togo

      By: Stefan Dimitriadis and Rembrand Koning
      Recent field experiments demonstrate that advice, mentorship, and feedback from randomly assigned peers improve entrepreneurial performance. These results raise a natural question: what is preventing entrepreneurs and managers from forming these peer connections...  View Details
      Keywords: Social Skills; Communication Practices; Business Performance; Entrepreneurs; Peer Relationships; Field Experiment; Entrepreneurship; Communication; performance; Developing Countries And Economies; Africa; Togo
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      Dimitriadis, Stefan, and Rembrand Koning. "Social Skills Improve Business Performance: Evidence from a Randomized Control Trial with Entrepreneurs in Togo." SSRN Working Paper Series, No. 3459643, September 2019.
      • 2019
      • Working Paper

      Framing Feedback Giving as Advice Giving Yields More Critical and Actionable Input

      By: Jaewon Yoon, Hayley Blunden, Ariella Kristal and A.V. Whillans
      When looking to improve workplace performance, people often seek third-party input by asking for feedback. However, we propose that asking for feedback might not be the most effective way of soliciting critical and actionable input. We offer a simple yet powerful...  View Details
      Keywords: feedback; Advice; Personal Development; Evaluative Mindset; performance Improvement; Personal Development And Career
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      Yoon, Jaewon, Hayley Blunden, Ariella Kristal, and A.V. Whillans. "Framing Feedback Giving as Advice Giving Yields More Critical and Actionable Input." Harvard Business School Working Paper, No. 20-021, August 2019.
      • Article

      Use of Crowd Innovation to Develop an Artificial Intelligence-Based Solution for Radiation Therapy Targeting

      By: Raymond H. Mak, Michael G. Endres, Jin Hyun Paik, Rinat A. Sergeev, Hugo Aerts, Christopher L. Williams, Karim R. Lakhani and Eva C. Guinan
      Importance: Radiation therapy (RT) is a critical cancer treatment, but the existing radiation oncologist work force does not meet growing global demand. One key physician task in RT planning involves tumor segmentation for targeting, which requires substantial...  View Details
      Keywords: Crowdsourcing; Ai Algorithms; Health Care And Treatment; Collaborative Innovation And Invention
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      Mak, Raymond H., Michael G. Endres, Jin Hyun Paik, Rinat A. Sergeev, Hugo Aerts, Christopher L. Williams, Karim R. Lakhani, and Eva C. Guinan. "Use of Crowd Innovation to Develop an Artificial Intelligence-Based Solution for Radiation Therapy Targeting." doi:10.1001/jamaoncol.2019.0159. JAMA Oncology 5, no. 5 (May 2019): 654–661.
      • March 2019
      • Article

      When Does Advice Impact Startup Performance?

      By: Aaron Chatterji, Solène Delecourt, Sharique Hasan and Rembrand Koning
      Why do some entrepreneurs thrive while others fail? We explore whether the advice entrepreneurs receive about managing their employees influences their startup's performance. We conducted a randomized field experiment in India with 100 high-growth technology firms...  View Details
      Keywords: Entrepreneurial Management; Field Experiment; Peer Effects; Entrepreneurial Ecosystems; Advice; Management Style; Management Practices And Processes; Knowledge Dissemination; Entrepreneurship; performance; India
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      Chatterji, Aaron, Solène Delecourt, Sharique Hasan, and Rembrand Koning. "When Does Advice Impact Startup Performance?" Strategic Management Journal 40, no. 3 (March 2019): 331–356.
      • 2018
      • Working Paper

      Corporate Sustainability: A Strategy?

      By: Ioannis Ioannou and George Serafeim
      We explore the conditions under which firms maintain their competitive advantage through sustainability-based differentiation when faced with imitation pressures by industry peers. Specifically, we document growing intraindustry convergence on sustainability actions...  View Details
      Keywords: Sustainability; Corporate Performance; Industry Analysis; Csr; Esg; Esg (environmental, Social, Governance) Performance; Strategy; Environment; Social Responsibility; Strategy And Execution; Corporate Social Responsibility And Impact; Environmental Sustainability; Strategy; performance; Corporate Strategy
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      Ioannou, Ioannis, and George Serafeim. "Corporate Sustainability: A Strategy?" Harvard Business School Working Paper, No. 19-065, January 2019.
      • January–February 2019
      • Article

      Who Loses When a Team Wins? Better Performance Increases Racial Bias

      By: Letian Zhang
      Although it is well known that organizational and team performance influences strategic decision-making, little is known about its impact on ascriptive inequality. This study proposes a performance effect on racial bias: higher team performance reduces managers’...  View Details
      Keywords: Discrimination; Race And Ethnicity; Performance Feedback; Nba; Prejudice And Bias; Race; Ethnicity; performance; Sports
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      Zhang, Letian. "Who Loses When a Team Wins? Better Performance Increases Racial Bias." Organization Science 30, no. 1 (January–February 2019): 40–50.
      • 2017
      • Working Paper

      Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

      By: Paul Green Jr., Francesca Gino and Bradley Staats
      Many organizations employ interpersonal feedback processes as a structured means of informing and motivating employee improvement. Ample evidence suggests that these feedback processes are largely ineffective, and despite a wealth of prescriptive literature, these...  View Details
      Keywords: Developmental Feedback; Self-concept; Positive Illusions; Social Network; Threat; Identity; Social And Collaborative Networks; Behavior; performance
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      Green, Paul, Jr., Francesca Gino, and Bradley Staats. "Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks." Harvard Business School Working Paper, No. 18-028, September 2017.
      • June 2017
      • Article

      Creating Reciprocal Value Through Operational Transparency

      By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
      We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact...  View Details
      Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Labor; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
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      Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
      • May 2017
      • Supplement

      Buffer.com (B)

      By: Susanna Gallani, Tiffany Y. Chang, Brian J. Hall and Jee Eun Shin
      Buffer decided to release its salaries and compensation calculation formula to the public, and the public reaction was greater and more positive than they would have imagined. The company experienced both an increase in volume and a change in the kinds of inbound...  View Details
      Keywords: Compensation; Compensation Design; Company Values; Culture; Transparency; Attraction; Selection; Performance Measurement; Performance Measures; Performance Metrics; Startup Management; Compensation And Benefits; Organizational Culture; Values And Beliefs; performance Evaluation; Measurement And Metrics
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      Gallani, Susanna, Tiffany Y. Chang, Brian J. Hall, and Jee Eun Shin. "Buffer.com (B)." Harvard Business School Supplement 917-020, May 2017.
      • 2016
      • Working Paper

      Do Network Dynamics Undermine Idea-based Network Advantages? Experimental Results from an Entrepreneurship Bootcamp

      By: Rembrand Koning
      Do networks plentiful in ideas provide early stage startups with performance advantages? On the one hand, network positions that provide access to a multitude of ideas are thought to increase team performance. On the other hand, research on network formation argues...  View Details
      Keywords: Networks; performance; Business Startups; Business Strategy
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      Koning, Rembrand. "Do Network Dynamics Undermine Idea-based Network Advantages? Experimental Results from an Entrepreneurship Bootcamp." Working Paper, August 2016.
      • October 2015
      • Case

      Transpower New Zealand: Evaluating Board Performance

      By: Boris Groysberg, Paul M. Healy and Sarah L. Abbott
      Mark Verbiest, Chairman of Transpower New Zealand, initiated a performance review of Transpower's board of directors. The review, which took four months to complete, provided board members with individualized feedback on their performance, as well as information on how...  View Details
      Keywords: Board Of Directors; Governance; Leadership; Performance Evaluation; Governance; Leadership; performance; Organizations; Human Resources; Decision Making; New Zealand
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      Groysberg, Boris, Paul M. Healy, and Sarah L. Abbott. "Transpower New Zealand: Evaluating Board Performance." Harvard Business School Case 416-024, October 2015.
      • August 2015 (Revised February 2017)
      • Background Note

      The Whys and Hows of Feedback

      By: Boris Groysberg and Robin Abrahams
      Performance feedback is crucial to a career in the information-rich global economy. However, feedback is psychologically stressful to both give, and hear. This teaching note explains why feedback is both valuable and difficult, and goes on to summarize research on...  View Details
      Keywords: feedback; performance Evaluation; Organizational Culture
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      Groysberg, Boris, and Robin Abrahams. "The Whys and Hows of Feedback." Harvard Business School Background Note 416-013, August 2015. (Revised February 2017.)
      • November 2014
      • Article

      Evidence on Self-Stereotyping and the Contribution of Ideas

      By: Katherine Baldiga Coffman
      We use a lab experiment to explore the factors that predict an individual's decision to contribute her idea to a group. We find that contribution decisions depend upon the interaction of gender and the gender stereotype associated with the decision-making domain:...  View Details
      Keywords: Groups And Teams; Decision Choices And Conditions; Organizations; Gender
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      Coffman, Katherine Baldiga. "Evidence on Self-Stereotyping and the Contribution of Ideas." Quarterly Journal of Economics 129, no. 4 (November 2014): 1625–1660.
      • October 2014
      • Article

      The Transparency Trap

      By: Ethan Bernstein
      To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and...  View Details
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      Bernstein, Ethan. "The Transparency Trap." Harvard Business Review 92, no. 10 (October 2014): 58–66.
      • June 2014
      • Simulation

      Balanced Scorecard Simulation

      By: V.G. Narayanan
      In this multi-player simulation, students experience the benefits and challenges of using a scorecard to implement strategic initiatives and monitor firm performance. Small teams of students work together to choose a strategy for their company, create a strategy map,...  View Details
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      "Balanced Scorecard Simulation." Harvard Business School Simulation 114-701, June 2014.
      • Spring 2014
      • Article

      Leveraging Crowdsourced Peer-to-Peer Assessments to Enhance the Case Method of Learning

      By: Jill Avery
      Many marketing educators use the case method to help their students strengthen their decision-making skills. Rigorous class participation is essential to achieving learning objectives in case method learning. One challenge for case method instructors is the assessment...  View Details
      Keywords: Case Method Teaching; Marketing; Business Education; Teaching; Education Industry
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      Avery, Jill. "Leveraging Crowdsourced Peer-to-Peer Assessments to Enhance the Case Method of Learning." Journal for Advancement of Marketing Education 22, no. 1 (Spring 2014): 1–15.
      • September 2013
      • Article

      Converging to the Lowest Common Denominator in Physical Health

      By: Leslie K. John and Michael I. Norton
      Objective: This research examines how access to information on peer health behaviors affects one's own health behavior. Methods: We report the results of a randomized field experiment in a large corporation in which we introduced walkstations (treadmills...  View Details
      Keywords: Information; Behavior; Decision Choices And Conditions; Health; Health Industry
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      John, Leslie K., and Michael I. Norton. "Converging to the Lowest Common Denominator in Physical Health." Special Issue on Health Psychology Meets Behavioral Economics. Health Psychology 32, no. 9 (September 2013): 1023–1028.
      • June 2013
      • Case

      Ron Ventura at Mitchell Memorial Hospital

      By: Frank V. Cespedes and Heide Abelli
      Mitchell Memorial Hospital is a 750-bed regional academic medical center in Ohio. Andy Prescott, Chief of the Cardiovascular Center, is reviewing the performance evaluations of his star vascular surgeon Ron Ventura. The evaluations, the result of a 360-degree...  View Details
      Keywords: performance Expectations; Conflict Management; Behavior; Groups And Teams; Organizational Culture; Resignation And Termination; Health Care And Treatment; performance Evaluation; Health Industry; Ohio
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      Cespedes, Frank V., and Heide Abelli. "Ron Ventura at Mitchell Memorial Hospital." Harvard Business School Brief Case 913-572, June 2013.
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      Performance Feedback in Competitive Product Development
      Performance Feedback in Competitive Product Development - Article
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