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- March 2022
- Case
Unilever: Remote Work in Manufacturing
By: Prithwiraj Choudhury and Susie L. Ma
In December 2021, Unilever—one of the world’s largest producers of consumer goods—was in the midst of a pilot project to digitize its manufacturing facilities and enable remote work for factory employees. This was possible because of an earlier project to retrofit a...
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- March 2022 (Revised April 2022)
- Case
Innovation at Moog Inc.
This case focuses on the challenges of incentivizing innovation within Moog, an engineering company based in New York state that designs and builds guidance systems for space, air, and land-based travel. The case enables students to grapple with the challenges of using...
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Keywords:
Innovation;
Innovation Lab;
Innovation Management;
Motivation;
Incentives;
Culture;
Compensation;
Compensation And Benefits;
Scalability;
Business Growth and Maturation;
Collaborative Innovation and Invention;
Independent Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Innovation Strategy;
Organizational Culture;
Performance Consistency;
Performance Effectiveness;
Performance Efficiency;
Performance Productivity;
Performance Evaluation;
Creativity;
Motivation and Incentives;
Aerospace Industry;
Transportation Industry;
United States
- 2022
- Article
Improving Efficiency and Reducing Costs of MRI-Guided Prostate Brachytherapy Using Time-Driven Activity-Based Costing
By: Nikhil G. Thaker, Rajat J. Kudchadker, James R. Incalcaterra, Tharakeswara K. Bathala, Robert S. Kaplan, Ankit Agarwal, Deborah A. Kuban, Benjamin D. Frank, Prajnan Das, Thomas W. Feeley and Steven J. Frank
Integrated quality improvement (QI) and cost reduction strategies can help increase value in cancer care. We applied standard QI and TDABC methods to improve workflow efficiency and reduce costs for MRI-guided prostate brachytherapy. We constructed process maps,...
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- July 2021 (Revised October 2021)
- Case
Allianz Customer Centricity: Is Simplicity the Way Forward?
By: Eva Ascarza and Emilie Billaud
This case explores the tradeoffs between product personalization and simplicity as companies grow. The case presents an opportunity to understand whether and how each of these approaches enables and/or limits companies’ abilities to provide customer satisfaction while...
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- July 2021
- Article
Augmenting Markets with Mechanisms
By: Samuel Antill and Darrell Duffie
We explain how the common practice of size-discovery trade detracts from overall financial market efficiency. At each of a series of size-discovery sessions, traders report their desired trades, generating allocations of the asset and cash that rely on the most recent...
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- July 2021
- Article
Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms
By: Zoë Cullen and Chiara Farronato
We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look...
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- May 2021
- Simulation
Customer Compatibility Exercise Application
By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort...
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- Article
Diversity and Team Performance in a Kenyan Organization
By: Benjamin Marx, Vincent Pons and Tavneet Suri
We present the results from a field experiment on team diversity. Individuals working as door-to-door canvassers for a non-profit organization were randomly assigned a teammate, a supervisor, and a list of individuals to canvass. This created random variation within...
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- March 2021 (Revised January 2022)
- Case
Philips: Redefining Telehealth
By: Regina E. Herzlinger, Alec Petersen, Natalie Kindred and Sara M. McKinley
As one of the world’s largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to gain future competitive advantage through technology solutions combining predictive analytics with care delivery. By...
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Keywords:
Health Care;
Philips;
Visicu;
Telemedicine;
eICU;
Accountable Care Organization;
ACO;
Bundled Payment;
Hospital To Home;
Patient Monitoring Devices;
Home Health Care;
Health Care and Treatment;
Communication Technology;
Quality;
Safety;
Performance Productivity;
Performance Capacity;
Performance Efficiency;
Consumer Behavior;
Emerging Markets;
Health Industry;
Telecommunications Industry;
Netherlands
- Article
A Feasibility Study Using Time-driven Activity-based Costing as a Management Tool for Provider Cost Estimation: Lessons from the National TB Control Program in Zimbabwe in 2018
By: J. Chirenda, B. Nhlema Simwaka, C. Sandy, K. Bodnar, S. Corbin, P. Desai, T. Mapako, S. Shamu, C. Timire, E. Antonio, A. Makone, A. Birikorang, T. Mapuranga, M. Ngwenya, T. Masunda, M. Dube, E. Wandwalo, L. Morrison and R. S. Kaplan
Background: This study used process maps and time-driven activity-based costing to document TB service delivery processes. The analysis identified the resources required to sustain TB services in Zimbabwe, as well as several opportunities for more effective and...
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- March 2021
- Case
The U.S. Home Improvement Sector in 2020
By: José Alvarez and David Lane
Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of COVID-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted...
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- 2020
- Working Paper
The ESG-Innovation Disconnect: Evidence from Green Patenting
By: Lauren Cohen, Umit G. Gurun and Quoc H. Nguyen
No firm or sector of the global economy is untouched by innovation. In equilibrium, innovators will flock to (and innovation will occur where) the returns to innovative capital are the highest. In this paper, we document a strong empirical pattern in green patent...
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- July 3, 2020
- Article
Delivery Apps Need to Start Treating Suppliers As Partners
By: Scott Duke Kominers and Ian Macomber
Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they...
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- Article
Are Cost Advantages from a Modern Indian Hospital Transferable to the United States?
By: R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al
We use time-driven activity-based costing to estimate the cost of personnel and space for an elective coronary artery bypass graft (CABG) surgery at two U.S. hospitals, Intermountain and Baylor Heart, and Narayana Health (NH), in India. All three hospitals use modern...
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- May 2020
- Article
Identifying Sources of Inefficiency in Health Care
By: Amitabh Chandra and Douglas O. Staiger
In medicine, the reasons for variation in treatment rates across hospitals serving similar patients are not well understood. Some interpret this variation as unwarranted and push standardization of care as a way of reducing allocative inefficiency. However, an...
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- May–June 2020
- Article
The Agenda for the Next Generation of Health Care Information Technology
By: Thomas W. Feeley, Zachary Landman and Michael E. Porter
As the diffusion of value-based health care efforts accelerates globally, the need for interoperable information technology systems that support value-based care is essential. Such systems are needed to facilitate dramatic improvements in patient outcomes and...
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- February 2020
- Technical Note
Talent Management and the Future of Work
By: William R. Kerr and Gorick Ng
The nature of work is changing—and it is changing rapidly. Few days go by without industry giants such as Amazon and AT&T announcing plans to invest billions of dollars towards retraining nearly half of their respective workforces for jobs of the future. What changes...
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Keywords:
Human Resource Management;
Human Capital Development;
Human Resource Practices;
Talent;
Talent Acquisition;
Talent Development;
Talent Development And Retention;
Talent Management;
Talent Retention;
Labor Flows;
Labor Management;
Labor Market;
Strategy Development;
Strategy Management;
Strategy Execution;
Strategy And Execution;
Strategic Change;
Transformations;
Organization;
Organization Alignment;
Organization Design;
Organizational Adaptation;
Organizational Effectiveness;
Management Challenges;
Management Of Business And Political Risk;
Change Leadership;
Future Of Work;
Future;
Skills Gap;
Skills Development;
Skills;
Offshoring And Outsourcing;
Investment;
Capital Allocation;
Work;
Work Culture;
Work Force Management;
Work/life Balance;
Work/family Balance;
Work-family Boundary Management;
Workers;
Worker Productivity;
Worker Performance;
Work Engagement;
Work Environment;
Work Environments;
Productivity;
Organization Culture;
Soft Skills;
Technology Management;
Technological Change;
Technological Change: Choices And Consequences;
Technology Diffusion;
Disruptive Technology;
Global Business;
Global;
Workplace;
Workplace Context;
Workplace Culture;
Workplace Wellness;
Collaboration;
Competencies;
Productivity Gains;
Digital;
Digital Transition;
Competitive Dynamics;
Competitiveness;
Competitive Strategy;
Data Analytics;
Data;
Data Management;
Data Strategy;
Data Protection;
Aging Society;
Diversity;
Diversity Management;
Millennials;
Communication Complexity;
Communication Technologies;
International Business;
Work Sharing;
Global Competitiveness;
Global Corporate Cultures;
Intellectual Property;
Intellectual Property Management;
Intellectual Property Protection;
Intellectual Capital And Property Issues;
Globalization Of Supply Chain;
Inequality;
Recruiting;
Hiring;
Hiring Of Employees;
Training;
Job Cuts And Outsourcing;
Job Performance;
Job Search;
Job Design;
Job Satisfaction;
Jobs;
Employee Engagement;
Employee Attitude;
Employee Benefits;
Employee Compensation;
Employee Fairness;
Employee Relationship Management;
Employee Retention;
Employee Selection;
Employee Motivation;
Employee Feedback;
Employee Coordination;
Employee Performance Management;
Employee Socialization;
Process Improvement;
Application Performance Management;
Stigma;
Institutional Change;
Candidates;
Digital Enterprise;
Cultural Adaptation;
Cultural Change;
Cultural Diversity;
Cultural Context;
Cultural Strategies;
Cultural Psychology;
Cultural Reform;
Performance;
Performance Effectiveness;
Performance Management;
Performance Evaluation;
Performance Appraisal;
Performance Feedback;
Performance Measurement;
Performance Metrics;
Performance Measures;
Performance Efficiency;
Efficiency;
Performance Analysis;
Performance Appraisals;
Performance Improvement;
Automation;
Artificial Intelligence;
Technology Companies;
Managerial Processes;
Skilled Migration;
Assessment;
Human Resources;
Management;
Human Capital;
Talent and Talent Management;
Retention;
Demographics;
Labor;
Strategy;
Change;
Change Management;
Transformation;
Organizational Change and Adaptation;
Organizational Culture;
Working Conditions;
Information Technology;
Technology Adoption;
Disruption;
Economy;
Competition;
Globalization;
AI and Machine Learning;
Digital Transformation
- Article
How to Use Heuristics for Differential Privacy
By: Seth Neel, Aaron Leon Roth and Zhiwei Steven Wu
We develop theory for using heuristics to solve computationally hard problems in differential privacy. Heuristic approaches have enjoyed tremendous success in machine learning, for which performance can be empirically evaluated. However, privacy guarantees cannot be...
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- October 2019
- Case
Leading Bank Leumi into the Future
By: Joshua D. Margolis, Allison M. Ciechanover, Nicole Keller and Danielle Golan
An unlikely but highly effective leader of a traditional bank, Rakefet Russak-Aminoach, simultaneously leads a classic change effort and an unconventional effort to innovate. She focuses her initial energy on making the bank more efficient in the face of industry...
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Keywords:
Mobile Banking;
Digital Banking;
Fintech;
Startup;
Financial Services;
Artificial Intelligence;
Innovation;
Efficiency;
Organizational Change;
Personal Development;
Female Ceo;
Banks and Banking;
Mobile and Wireless Technology;
Leadership;
Organizational Change and Adaptation;
Innovation and Invention;
Disruption;
Information Technology;
Opportunities;
Performance Effectiveness;
Personal Development and Career;
AI and Machine Learning;
Financial Services Industry;
Banking Industry;
Israel
- March 2019 (Revised May 2019)
- Case
Fetchr: A New Way of Last Mile Delivery
By: V.G. Narayanan and Eren Kuzucu
By mid-2016, five years of aggressive growth had transformed Fetchr from a small logistics startup to a 1,000-employee, full-fledged last-mile delivery company operating across four countries in the Middle East and North Africa (MENA). Already beneficiaries of the...
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Keywords:
Startup;
Decision;
Financial Strategy;
UAE;
KSA;
MENA;
Cost Accounting;
Business Model;
Business Startups;
Transformation;
Cost Management;
Strategy;
Disruptive Innovation;
Technological Innovation;
Growth and Development Strategy;
Growth Management;
Logistics;
Service Delivery;
Supply Chain Management;
Performance Evaluation;
Mathematical Methods;
Mobile and Wireless Technology;
Transportation Networks;
Middle East;
United Arab Emirates;
Dubai;
Bahrain;
Egypt;
Saudi Arabia;
North Africa