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Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
- January 2021 (Revised February 2021)
- Case
TCS: From Physical Offices to Borderless Work
By: Prithwiraj Choudhury and Malini Sen
Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,...
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Keywords:
Remote Work;
Organizational Structure;
Change Management;
Transformation;
Decision Choices And Conditions;
Customer Satisfaction;
Information Technology Industry;
India;
Asia;
United States;
Europe
Choudhury, Prithwiraj, and Malini Sen. "TCS: From Physical Offices to Borderless Work." Harvard Business School Case 621-081, January 2021. (Revised February 2021.)
- November 2020 (Revised December 2020)
- Case
KhataBook
By: Jeffrey J. Bussgang, Allison H. Mnookin and James Barnett
In January 2020, India-based KhataBook, a digital ledger app for small businesses, is led by CEO Ravish Naresh, as his team faces a series of dilemmas regarding where to focus next.
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- September 2020
- Case
Building India's 2.0: PayNearby
By: Lauren Cohen and Spencer C. N. Hagist
Headquartered in Mumbai, India, FinTech startup Nearby Technologies has seen its flagship brand, PayNearby, rapidly flourish across most of its target market within just four years. The unprecedented success of its payment app, which allows users to access banking...
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Keywords:
Fintech;
Developing Markets;
Payments;
Finance;
Entrepreneurship;
Emerging Markets;
Competitive Strategy;
Banking Industry;
India
Cohen, Lauren, and Spencer C. N. Hagist. "Building India's 2.0: PayNearby." Harvard Business School Case 221-027, September 2020.
- July 2020
- Case
Super 30: Educating the Elite Poor
By: Prithwiraj Choudhury, Tarun Khanna and Shreya Ramachandran
In the summer of 2019 in New Delhi, S K Shahi and his daughter, Meenakshi, faced a difficult problem. India had 19 centers of their non-profit, the Center for Social Responsibility and Leadership. Also called the 'Super 30' program, this offered free training for...
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- March 2020
- Case
Hotstar
By: Krishna G. Palepu and Kairavi Dey
Hotstar was an online video streaming platform owned by Star India Private Limited, a wholly owned subsidiary of the Walt Disney Corporation. Since its launch in 2015, the platform had grown to offer over 100,000 hours of TV content, movies in nine Indian languages...
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Keywords:
Corporate Entrepreneurship;
Television Entertainment;
Disruption;
Business Strategy;
Entertainment And Recreation Industry;
Media And Broadcasting Industry;
India;
mumbai
Palepu, Krishna G., and Kairavi Dey. "Hotstar." Harvard Business School Case 120-015, March 2020.
- March 2020 (Revised April 2020)
- Case
CarTrade
By: Rajiv Lal and Shreya Ramachandran
Vinay Sanghi, the founder and CEO of CarTrade, had been trying different business strategies to keep the company, which he founded in 2010 as an online marketplace for used and new cars, profitable and on track for growth. In a crowded and disorganized dealer...
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Keywords:
Online Marketplace;
Automobiles;
Customer Base;
Online Technology;
Growth And Development Strategy;
Business Model;
Financing And Loans;
Auto Industry;
Retail Industry;
India;
mumbai
Lal, Rajiv, and Shreya Ramachandran. "CarTrade." Harvard Business School Case 520-088, March 2020. (Revised April 2020.)
- 25 Sep 2018
- Lecture
Trust as the Foundation of Finance
By: Tarun Khanna
Khanna, Tarun. "Trust as the Foundation of Finance." Indian Institute of Banking & Finance, Mumbai, India, September 25, 2018.
- 24 May 2017
- Conference Presentation
Strategy: Creating and Sustaining Competitive Advantage
Porter, Michael E. "Strategy: Creating and Sustaining Competitive Advantage." Paper presented at the Porter Prize Conference, Institute for Competitiveness, India, Mumbai, May 24, 2017.
- August 2016
- Teaching Note
Mahindra Lifespace Developers' Venture into Affordable Housing
By: Joseph B. Fuller and Monica Baraldi
Mahindra Lifespace Developers Limited (MLDL) was the infrastructure and real estate arm of the Mahindra Group, an Indian conglomerate with revenues of $16.5 billion in 2014. Employing 400 experts in land acquisition, design, project management, sales and marketing, and...
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Keywords:
Corporate Entrepreneurship;
Housing;
Business Conglomerates;
Social Entrepreneurship;
Business Conglomerates;
Business Startups;
Development Economics;
Developing Countries And Economies;
Corporate Entrepreneurship;
Social Entrepreneurship;
Housing;
Emerging Markets;
Business And Government Relations;
Human Needs;
Social Issues;
Urban Development;
Real Estate Industry;
India
- February 2015
- Case
Infinite Technology Solutions and the Delhi-Mumbai Industrial Corridor
By: John D. Macomber and Vidhya Muthuram
The Delhi-Mumbai Industrial Corridor (DMIC) is an ambitious economic development project linking six of the most competitive states in India with the sea. The corridor is modeled on the Jiangsu Corridor in China (Nanjing to Shanghai) and the Tokyo-Hokkaido Corridor in...
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Keywords:
Development Economics;
Projects;
Economics;
Personal Development And Career;
Decision Making;
India
Macomber, John D., and Vidhya Muthuram. "Infinite Technology Solutions and the Delhi-Mumbai Industrial Corridor." Harvard Business School Case 815-105, January 2015.
- January 2014
- Case
Delhi-Mumbai Industrial Corridor: India's Road to Prosperity?
By: John Macomber and Vidhya Muthuram
The Delhi-Mumbai Industrial Corridor (DMIC) was an ambitious $90 billion infrastructure project covering the 1483-km distance between Delhi and Mumbai. The project would create new industrial townships, high speed freight lines, six-lane expressways, airports, ports...
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Macomber, John, and Vidhya Muthuram. "Delhi-Mumbai Industrial Corridor: India's Road to Prosperity?" Harvard Business School Case 214-077, January 2014.
- January–February 2014
- Article
Building a Game-Changing Talent Strategy
By: Douglas A. Ready, Linda A. Hill and Robert J. Thomas
When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock was busy charting a course for growth. Its revenues, profits, and stock price all performed consistently...
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Keywords:
Talent And Talent Management;
Success;
Business Strategy;
Financial Crisis;
Financial Services Industry
Ready, Douglas A., Linda A. Hill, and Robert J. Thomas. "Building a Game-Changing Talent Strategy." Harvard Business Review 92, nos. 1-2 (January–February 2014): 62–68.
- November 2012 (Revised July 2014)
- Case
Doing Deals and Leading Teams at XAF Partners
By: Boris Groysberg and Kerry Herman
Private equity firm XAF Partners, created out of the 2003 merger of Shanghai-based Xuan Partners and AF Group, a spin out of the Shanghai-based, emerging market-focused private equity arm of a large European bank, had grown steadily over the last decade, establishing...
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Keywords:
Professional Service Firms;
Leading Teams;
Producing Managers;
Work-life Balance;
Time Management;
Delegation;
Giving And Receiving Feedback;
Managing Performance;
Leadership;
Work-life Balance;
Managerial Roles;
Talent And Talent Management;
Service Operations;
Time Management;
Performance;
Financial Services Industry;
Asia
Groysberg, Boris, and Kerry Herman. "Doing Deals and Leading Teams at XAF Partners." Harvard Business School Case 413-032, November 2012. (Revised July 2014.)
- November 2012
- Article
Mumbai's Models of Service Excellence
By: Stefan Thomke
Thomke, Stefan. "Mumbai's Models of Service Excellence." Harvard Business Review 90, no. 11 (November 2012): 121–126.
- October 2012 (Revised September 2013)
- Teaching Note
The Dabbawala System: On-Time Delivery, Every Time
By: Stefan H. Thomke
The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than...
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- May 2012 (Revised October 2012)
- Supplement
H-Soft (B-1): Siddharth Kapoor
By: Ramana Nanda
Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai, reflected on his meetings as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...
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Keywords:
Entrepreneurial Finance;
Venture Capital Term Sheet;
India;
Entrepreneurship;
Business Startups;
Venture Capital;
Investment;
Contracts;
Partners And Partnerships;
India
Nanda, Ramana. "H-Soft (B-1): Siddharth Kapoor." Harvard Business School Supplement 812-169, May 2012. (Revised October 2012.)
- May 2012 (Revised October 2012)
- Supplement
H-Soft (B-2): Vikram Sharma
By: Ramana Nanda
Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai, reflected on his meetings as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...
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Keywords:
Entrepreneurial Finance;
Venture Capital Term Sheet;
India;
Entrepreneurship;
Business Startups;
Venture Capital;
Investment;
Contracts;
Partners And Partnerships;
India
Nanda, Ramana. "H-Soft (B-2): Vikram Sharma." Harvard Business School Supplement 812-170, May 2012. (Revised October 2012.)
- May 2012 (Revised October 2012)
- Case
H-Soft Mumbai
By: Ramana Nanda
Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai reflected on his meeting as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...
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Keywords:
Entrepreneurial Finance;
Venture Capital Term Sheet;
India;
Business Startups;
Investment;
Venture Capital;
Contracts;
Partners And Partnerships;
Entrepreneurship;
Negotiation Offer;
Decision Making
Nanda, Ramana. "H-Soft Mumbai." Harvard Business School Case 812-168, May 2012. (Revised October 2012.)
- May 2011
- Supplement
Dharavi: Developing Asia's Largest Slum (B)
By: Lakshmi Iyer and John Macomber
In July 2009, as investors prepared to submit financial bids for the $3 billion Dharavi slum redevelopment project, considerable economic and political risks remained.
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Keywords:
Risk And Uncertainty;
Private Equity;
Social Issues;
Investment;
Developing Countries And Economies;
Business And Government Relations;
Financial Services Industry;
Real Estate Industry;
mumbai
Iyer, Lakshmi, and John Macomber. "Dharavi: Developing Asia's Largest Slum (B)." Harvard Business School Supplement 711-107, May 2011.
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,...
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Keywords:
Safety;
Leadership;
National Security;
Service Delivery;
Organizational Culture;
Crisis Management;
Customer Focus And Relationships;
Brands And Branding;
Accommodations Industry;
mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
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Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...