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    • Faculty Publications  (29)

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    • All HBS Web  (267)
      • Faculty Publications  (29)

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      Mumbai
      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      H-Soft Mumbai
      → Search All HBS Web
      • January 2021 (Revised February 2021)
      • Case

      TCS: From Physical Offices to Borderless Work

      By: Prithwiraj Choudhury and Malini Sen
      Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,...  View Details
      Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices And Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe
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      Choudhury, Prithwiraj, and Malini Sen. "TCS: From Physical Offices to Borderless Work." Harvard Business School Case 621-081, January 2021. (Revised February 2021.)
      • November 2020 (Revised December 2020)
      • Case

      KhataBook

      By: Jeffrey J. Bussgang, Allison H. Mnookin and James Barnett
      In January 2020, India-based KhataBook, a digital ledger app for small businesses, is led by CEO Ravish Naresh, as his team faces a series of dilemmas regarding where to focus next.  View Details
      Keywords: Entrepreneurship; Ethics; Marketing; Measurement And Metrics; Technology Industry; India; Bangalore; mumbai; Southeast Asia
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      Bussgang, Jeffrey J., Allison H. Mnookin, and James Barnett. "KhataBook." Harvard Business School Case 821-006, November 2020. (Revised December 2020.)
      • September 2020
      • Case

      Building India's 2.0: PayNearby

      By: Lauren Cohen and Spencer C. N. Hagist
      Headquartered in Mumbai, India, FinTech startup Nearby Technologies has seen its flagship brand, PayNearby, rapidly flourish across most of its target market within just four years. The unprecedented success of its payment app, which allows users to access banking...  View Details
      Keywords: Fintech; Developing Markets; Payments; Finance; Entrepreneurship; Emerging Markets; Competitive Strategy; Banking Industry; India
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      Cohen, Lauren, and Spencer C. N. Hagist. "Building India's 2.0: PayNearby." Harvard Business School Case 221-027, September 2020.
      • July 2020
      • Case

      Super 30: Educating the Elite Poor

      By: Prithwiraj Choudhury, Tarun Khanna and Shreya Ramachandran
      In the summer of 2019 in New Delhi, S K Shahi and his daughter, Meenakshi, faced a difficult problem. India had 19 centers of their non-profit, the Center for Social Responsibility and Leadership. Also called the 'Super 30' program, this offered free training for...  View Details
      Keywords: Non-profit; Inclusive Growth; Education; Higher Education; Diversity; Nonprofit Organizations; Operations; Expansion; Geographic Location; Strategy; Decision Making; India
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      Choudhury, Prithwiraj, Tarun Khanna, and Shreya Ramachandran. "Super 30: Educating the Elite Poor." Harvard Business School Case 621-004, July 2020.
      • March 2020
      • Case

      Hotstar

      By: Krishna G. Palepu and Kairavi Dey
      Hotstar was an online video streaming platform owned by Star India Private Limited, a wholly owned subsidiary of the Walt Disney Corporation. Since its launch in 2015, the platform had grown to offer over 100,000 hours of TV content, movies in nine Indian languages...  View Details
      Keywords: Corporate Entrepreneurship; Television Entertainment; Disruption; Business Strategy; Entertainment And Recreation Industry; Media And Broadcasting Industry; India; mumbai
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      Palepu, Krishna G., and Kairavi Dey. "Hotstar." Harvard Business School Case 120-015, March 2020.
      • March 2020 (Revised April 2020)
      • Case

      CarTrade

      By: Rajiv Lal and Shreya Ramachandran
      Vinay Sanghi, the founder and CEO of CarTrade, had been trying different business strategies to keep the company, which he founded in 2010 as an online marketplace for used and new cars, profitable and on track for growth. In a crowded and disorganized dealer...  View Details
      Keywords: Online Marketplace; Automobiles; Customer Base; Online Technology; Growth And Development Strategy; Business Model; Financing And Loans; Auto Industry; Retail Industry; India; mumbai
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      Lal, Rajiv, and Shreya Ramachandran. "CarTrade." Harvard Business School Case 520-088, March 2020. (Revised April 2020.)
      • 25 Sep 2018
      • Lecture

      Trust as the Foundation of Finance

      By: Tarun Khanna
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      Khanna, Tarun. "Trust as the Foundation of Finance." Indian Institute of Banking & Finance, Mumbai, India, September 25, 2018.
      • 24 May 2017
      • Conference Presentation

      Strategy: Creating and Sustaining Competitive Advantage

      By: Michael E. Porter
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      Porter, Michael E. "Strategy: Creating and Sustaining Competitive Advantage." Paper presented at the Porter Prize Conference, Institute for Competitiveness, India, Mumbai, May 24, 2017.
      • August 2016
      • Teaching Note

      Mahindra Lifespace Developers' Venture into Affordable Housing

      By: Joseph B. Fuller and Monica Baraldi
      Mahindra Lifespace Developers Limited (MLDL) was the infrastructure and real estate arm of the Mahindra Group, an Indian conglomerate with revenues of $16.5 billion in 2014. Employing 400 experts in land acquisition, design, project management, sales and marketing, and...  View Details
      Keywords: Corporate Entrepreneurship; Housing; Business Conglomerates; Social Entrepreneurship; Business Conglomerates; Business Startups; Development Economics; Developing Countries And Economies; Corporate Entrepreneurship; Social Entrepreneurship; Housing; Emerging Markets; Business And Government Relations; Human Needs; Social Issues; Urban Development; Real Estate Industry; India
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      Fuller, Joseph B., and Monica Baraldi. "Mahindra Lifespace Developers' Venture into Affordable Housing." Harvard Business School Teaching Note 317-029, August 2016.
      • February 2015
      • Case

      Infinite Technology Solutions and the Delhi-Mumbai Industrial Corridor

      By: John D. Macomber and Vidhya Muthuram
      The Delhi-Mumbai Industrial Corridor (DMIC) is an ambitious economic development project linking six of the most competitive states in India with the sea. The corridor is modeled on the Jiangsu Corridor in China (Nanjing to Shanghai) and the Tokyo-Hokkaido Corridor in...  View Details
      Keywords: Development Economics; Projects; Economics; Personal Development And Career; Decision Making; India
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      Macomber, John D., and Vidhya Muthuram. "Infinite Technology Solutions and the Delhi-Mumbai Industrial Corridor." Harvard Business School Case 815-105, January 2015.
      • January 2014
      • Case

      Delhi-Mumbai Industrial Corridor: India's Road to Prosperity?

      By: John Macomber and Vidhya Muthuram
      The Delhi-Mumbai Industrial Corridor (DMIC) was an ambitious $90 billion infrastructure project covering the 1483-km distance between Delhi and Mumbai. The project would create new industrial townships, high speed freight lines, six-lane expressways, airports, ports...  View Details
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      Macomber, John, and Vidhya Muthuram. "Delhi-Mumbai Industrial Corridor: India's Road to Prosperity?" Harvard Business School Case 214-077, January 2014.
      • January–February 2014
      • Article

      Building a Game-Changing Talent Strategy

      By: Douglas A. Ready, Linda A. Hill and Robert J. Thomas
      When most of the world's financial services giants were stumbling and retrenching in the aftermath of the 2008 recession, the asset management firm BlackRock was busy charting a course for growth. Its revenues, profits, and stock price all performed consistently...  View Details
      Keywords: Talent And Talent Management; Success; Business Strategy; Financial Crisis; Financial Services Industry
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      Ready, Douglas A., Linda A. Hill, and Robert J. Thomas. "Building a Game-Changing Talent Strategy." Harvard Business Review 92, nos. 1-2 (January–February 2014): 62–68.
      • November 2012 (Revised July 2014)
      • Case

      Doing Deals and Leading Teams at XAF Partners

      By: Boris Groysberg and Kerry Herman
      Private equity firm XAF Partners, created out of the 2003 merger of Shanghai-based Xuan Partners and AF Group, a spin out of the Shanghai-based, emerging market-focused private equity arm of a large European bank, had grown steadily over the last decade, establishing...  View Details
      Keywords: Professional Service Firms; Leading Teams; Producing Managers; Work-life Balance; Time Management; Delegation; Giving And Receiving Feedback; Managing Performance; Leadership; Work-life Balance; Managerial Roles; Talent And Talent Management; Service Operations; Time Management; Performance; Financial Services Industry; Asia
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      Groysberg, Boris, and Kerry Herman. "Doing Deals and Leading Teams at XAF Partners." Harvard Business School Case 413-032, November 2012. (Revised July 2014.)
      • November 2012
      • Article

      Mumbai's Models of Service Excellence

      By: Stefan Thomke
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      Thomke, Stefan. "Mumbai's Models of Service Excellence." Harvard Business Review 90, no. 11 (November 2012): 121–126.
      • October 2012 (Revised September 2013)
      • Teaching Note

      The Dabbawala System: On-Time Delivery, Every Time

      By: Stefan H. Thomke
      The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than...  View Details
      Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; mumbai
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      Thomke, Stefan H. "The Dabbawala System: On-Time Delivery, Every Time." Harvard Business School Teaching Note 613-062, October 2012. (Revised September 2013.)
      • May 2012 (Revised October 2012)
      • Supplement

      H-Soft (B-1): Siddharth Kapoor

      By: Ramana Nanda
      Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai, reflected on his meetings as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...  View Details
      Keywords: Entrepreneurial Finance; Venture Capital Term Sheet; India; Entrepreneurship; Business Startups; Venture Capital; Investment; Contracts; Partners And Partnerships; India
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      Nanda, Ramana. "H-Soft (B-1): Siddharth Kapoor." Harvard Business School Supplement 812-169, May 2012. (Revised October 2012.)
      • May 2012 (Revised October 2012)
      • Supplement

      H-Soft (B-2): Vikram Sharma

      By: Ramana Nanda
      Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai, reflected on his meetings as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...  View Details
      Keywords: Entrepreneurial Finance; Venture Capital Term Sheet; India; Entrepreneurship; Business Startups; Venture Capital; Investment; Contracts; Partners And Partnerships; India
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      Nanda, Ramana. "H-Soft (B-2): Vikram Sharma." Harvard Business School Supplement 812-170, May 2012. (Revised October 2012.)
      • May 2012 (Revised October 2012)
      • Case

      H-Soft Mumbai

      By: Ramana Nanda
      Siddharth Kapoor, the Founder and CEO of H-Soft Mumbai reflected on his meeting as he walked out of VC Ventures' offices in Mumbai. After a few months of intensely pitching his startup to several different investors, he finally had a term sheet in hand. Despite this...  View Details
      Keywords: Entrepreneurial Finance; Venture Capital Term Sheet; India; Business Startups; Investment; Venture Capital; Contracts; Partners And Partnerships; Entrepreneurship; Negotiation Offer; Decision Making
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      Nanda, Ramana. "H-Soft Mumbai." Harvard Business School Case 812-168, May 2012. (Revised October 2012.)
      • May 2011
      • Supplement

      Dharavi: Developing Asia's Largest Slum (B)

      By: Lakshmi Iyer and John Macomber
      In July 2009, as investors prepared to submit financial bids for the $3 billion Dharavi slum redevelopment project, considerable economic and political risks remained.  View Details
      Keywords: Risk And Uncertainty; Private Equity; Social Issues; Investment; Developing Countries And Economies; Business And Government Relations; Financial Services Industry; Real Estate Industry; mumbai
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      Iyer, Lakshmi, and John Macomber. "Dharavi: Developing Asia's Largest Slum (B)." Harvard Business School Supplement 711-107, May 2011.
      • March 2011
      • Case

      Terror at the Taj Bombay: Customer-Centric Leadership

      By: Rohit Deshpande
      On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,...  View Details
      Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus And Relationships; Brands And Branding; Accommodations Industry; mumbai
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      Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
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      Mumbai
      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      H-Soft Mumbai
      → Search All HBS Web
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