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    • Faculty Publications  (73)

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    • All HBS Web  (1,103)
      • Faculty Publications  (73)

      Mentoring Remove Mentoring →

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      Excellence in Mentoring Award
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      • January 2021 (Revised February 2021)
      • Case

      TCS: From Physical Offices to Borderless Work

      By: Prithwiraj Choudhury and Malini Sen
      Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,...  View Details
      Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices And Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe
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      Choudhury, Prithwiraj, and Malini Sen. "TCS: From Physical Offices to Borderless Work." Harvard Business School Case 621-081, January 2021. (Revised February 2021.)
      • June 2020
      • Case

      Career Karma: Growth in a Time of Global Uncertainty (A)

      By: Laura Huang, Elizabeth Jiang and Brandon Yu
      Career Karma is a startup focused on helping individuals looking to transition careers into computer engineering roles or similar fields by preparing them for formal technical training programs, or “coding bootcamps,” that would lead to a successful career pivot upon...  View Details
      Keywords: Business Ventures; Business Growth And Maturation; Business Plan; Business Startups; Education; Training; Entrepreneurship; Corporate Entrepreneurship; Social Entrepreneurship; Management; Goals And Objectives; Growth And Development Strategy; Growth Management; Marketing Strategy; Organizations; Mission And Purpose; Personal Development And Career; Health Pandemics; Technology Industry; Education Industry; Employment Industry
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      Huang, Laura, Elizabeth Jiang, and Brandon Yu. "Career Karma: Growth in a Time of Global Uncertainty (A)." Harvard Business School Case 420-121, June 2020.
      • May 2020
      • Article

      Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational Investment

      By: Nava Ashraf, Natalie Bau, Corinne Low and Kathleen McGinn
      Using a randomized control trial, we examine whether offering adolescent girls nonmaterial resources—specifically, negotiation skills—can improve educational outcomes in a low-income country. In so doing, we provide the first evidence on the effects of an intervention...  View Details
      Keywords: Negotiation; Competency And Skills; Training; Age; Gender; Education; Investment; Outcome Or Result; Developing Countries And Economies
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      Ashraf, Nava, Natalie Bau, Corinne Low, and Kathleen McGinn. "Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational Investment." Quarterly Journal of Economics 135, no. 2 (May 2020): 1095–1151.
      • November 2019
      • Case

      The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

      By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
      “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the...  View Details
      Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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      Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith." Harvard Business School Case 920-023, November 2019.
      • November 2019
      • Case

      The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

      By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
      “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the...  View Details
      Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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      Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy." Harvard Business School Case 920-024, November 2019.
      • September 2019 (Revised October 2019)
      • Case

      Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

      By: Linda A. Hill, Eric Mankin and Emily Tedards
      After a successful inaugural year, Burunda Prince, the Managing Director of Comcast’s startup business accelerator The Farm, was getting ready for an eventful 2019. Comcast was America's largest cable and internet service provider, having built a profitable business...  View Details
      Keywords: Innovation; Accelerator; Entrepreneur; Startup; Outsourcing; Hiring; Talent; Culture; Ecosystem; Digital; Women; African Americans; Leadership; Innovation And Invention; Entrepreneurship; Business Startups; Management; Diversity; Selection And Staffing; Organizational Culture; Media; Entertainment; Transformation; Atlanta
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      Hill, Linda A., Eric Mankin, and Emily Tedards. "Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)." Harvard Business School Case 420-057, September 2019. (Revised October 2019.)
      • August 2019 (Revised September 2019)
      • Case

      Dirk Nowitzki: Changing the Game

      By: Boris Groysberg, Sascha L. Schmidt and Evan M.S. Hecht
      NBA Superstar Dirk Nowitzki was unsure whether the 2018–2019 season would be his last as an NBA player. He had not faced such uncertainty since 1998, when he had navigated a difficult decision regarding the timing of his move to the NBA. He also did not know what he...  View Details
      Keywords: Career Decisions; Career Journey; "sports Organizations,; mentoring; Retirement; Sports; Performance; Training; Personal Development And Career; Sports Industry; United States
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      Groysberg, Boris, Sascha L. Schmidt, and Evan M.S. Hecht. "Dirk Nowitzki: Changing the Game." Harvard Business School Case 420-031, August 2019. (Revised September 2019.)
      • February 2019 (Revised July 2019)
      • Case

      Sales Force Management at Nobel Ilac

      By: Doug J. Chung and Gamze Yucaoglu
      Nobel Ilac was a Turkish generic pharmaceutical company marketing more than 100 drugs in 20 countries and, as of 2017, had over 2,500 employees worldwide. Nobel had implemented a transformation strategy—more specifically, a customer segmentation plan—whereby the sales...  View Details
      Keywords: Sales Strategy; Compensation; Employee Retention; Recruiting; Pharmaceuticals; Salesforce Management; Strategy; Organizational Design; Human Resources; Compensation And Benefits; Employees; Retention; Recruitment; Pharmaceutical Industry; Turkey
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      Chung, Doug J., and Gamze Yucaoglu. "Sales Force Management at Nobel Ilac." Harvard Business School Case 519-067, February 2019. (Revised July 2019.)
      • January 2019
      • Case

      AIME High: A Social Entrepreneur's Moon Shot

      By: Christopher A. Bartlett
      Describes the entrepreneurial leadership of Jack Manning Bancroft (JMB), a young Indigenous Australian university student who created the Australian Indigenous Mentoring Experience (AIME), a nonprofit organization he formed to respond to the problem of Indigenous high...  View Details
      Keywords: Entrepreneurship; Mission; Organization Culture; Non-profit; Ngo; Social Entrepreneurship; Leadership; Global Strategy; Mission And Purpose; Secondary Education; Organizational Culture; Education Industry; Service Industry; Australia; United States
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      Bartlett, Christopher A. "AIME High: A Social Entrepreneur's Moon Shot." Harvard Business School Case 919-411, January 2019.
      • December 2018
      • Teaching Note

      Revenue Recognition at HBP

      By: Siko Sikochi and Paul Healy
      In early 2014, Corporate Learning, one of three business units at Harvard Business Publishing (HBP), was in the process of revamping its flagship product, Harvard Manage-Mentor (HMM) from version 11.0 (HMM11) to version 12.0 (HMM12). The revamped software would be...  View Details
      Keywords: Accrual Accounting; Budgets And Budgeting; Revenue Recognition; Financial Reporting; Publishing Industry; Education Industry; United States
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      Sikochi, Siko, and Paul Healy. "Revenue Recognition at HBP." Harvard Business School Teaching Note 119-015, December 2018.
      • Editorial

      From Ph.D. to Policy: Facilitating Connections Between Junior Scholars and Policymakers

      By: A.V. Whillans and Heather Devine
      This article is part of our special issue "Nudge Turns 10," which explores the intersection of behavioral science and public policy. View the complete issue here.
      In this piece, Ashley Whillans first shares her experience (bad and good) going from a graduate...  View Details
      Keywords: Business Education; Research; Personal Development And Career
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      Whillans, A.V., and Heather Devine. "From Ph.D. to Policy: Facilitating Connections Between Junior Scholars and Policymakers." Behavioral Scientist (September 4, 2018).
      • August 2018 (Revised July 2020)
      • Case

      Revenue Recognition at HBP

      By: Paul Healy and Siko Sikochi
      In early 2014, Paul Bills, CFO of Harvard Business Publishing (HBP), sat down with David Wan, the company’s CEO, to discuss budget preparations for the coming year. Bills noted that the performance of Corporate Learning, one of HBP’s three business units, would be...  View Details
      Keywords: Accrual Accounting; Budgets And Budgeting; Revenue Recognition; Financial Reporting; Publishing Industry; Education Industry; United States
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      Healy, Paul, and Siko Sikochi. "Revenue Recognition at HBP." Harvard Business School Case 119-029, August 2018. (Revised July 2020.)
      • Article

      Beating the Odds: Leadership Lessons from Senior African-American Women

      By: Laura Morgan Roberts, Anthony Mayo, Robin Ely and David Thomas
      Any list of top CEOs reveals a stunning lack of diversity. Among the leaders of Fortune 500 companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. What’s going on? The authors studied the careers of the roughly...  View Details
      Keywords: Leadership; Diversity; Race; Gender; Personal Characteristics; Relationships; Success
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      Roberts, Laura Morgan, Anthony Mayo, Robin Ely, and David Thomas. "Beating the Odds: Leadership Lessons from Senior African-American Women." Harvard Business Review 96, no. 2 (March–April 2018): 126–131.
      • 2016
      • Working Paper

      Decision-Making by Precedent and the Founding of American Honda (1948 – 1974)

      By: Ramon Casadesus-Masanell and John Heilbron
      American Honda was founded in 1959 as a wholly owned subsidiary of the Honda Motor Company to facilitate sales and distribution in the United States. The details of American Honda’s early history have long served as evidence in debates among scholars and practitioners...  View Details
      Keywords: Strategy; Business Subsidiaries; Decision Making; Auto Industry; Retail Industry; United States
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      Casadesus-Masanell, Ramon, and John Heilbron. "Decision-Making by Precedent and the Founding of American Honda (1948 – 1974)." Harvard Business School Working Paper, No. 17-016, August 2016.
      • June 2016
      • Article

      Managing the High Intensity Workplace: An 'Always Available' Culture Breeds a Variety of Dysfunctional Behaviors

      By: Erin M. Reid and Lakshmi Ramarajan
      People today are under intense pressure to be “ideal workers”—totally committed to their jobs and always on call. But after interviewing hundreds of professionals in many fields, the authors have concluded that selfless dedication to work is often unnecessary and...  View Details
      Keywords: Risk Management; Working Conditions; Work-life Balance; Management Practices And Processes; Organizational Culture
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      Reid, Erin M., and Lakshmi Ramarajan. "Managing the High Intensity Workplace: An 'Always Available' Culture Breeds a Variety of Dysfunctional Behaviors." Harvard Business Review 94, no. 6 (June 2016): 85–90.
      • February 2016 (Revised October 2016)
      • Case

      Linda Rabbitt at rand* construction

      By: Boris Groysberg and Katherine Connolly
      Linda Rabbitt, founder and CEO of rand* construction, walked into her office at the company's headquarters in Alexandria, VA, and closed the door behind her. It was 10:00 a.m. on Monday, September 22, 2014, and she had just addressed her staff after the sudden and...  View Details
      Keywords: Women And Leadership; Women Executives; Leadership; Entrepreneurship; Succession Planning; Leadership; Entrepreneurship; Management Succession; Construction Industry; District Of Columbia
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      Groysberg, Boris, and Katherine Connolly. "Linda Rabbitt at rand* construction." Harvard Business School Case 416-022, February 2016. (Revised October 2016.)
      • Third Quarter 2015
      • Article

      Should Boards Mentor Their CEOs?: It Is a Complex Question. Here Are the Significant Considerations.

      By: Jay W. Lorsch
      It's a complex question with significant considerations, including how open the CEO is likely to be to such advice, the company's situation, and the characteristics of the board.  View Details
      Keywords: Directors; Ceo Mentoring; Governing And Advisory Boards; Rank And Position; Management Teams
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      Lorsch, Jay W. "Should Boards Mentor Their CEOs? It Is a Complex Question. Here Are the Significant Considerations." Directors & Boards 39, no. 5 (Third Quarter 2015): 25–27.
      • March 2015
      • Case

      BOLT: Seed Venture Capital Firm

      By: William A. Sahlman and Robert F. White
      BOLT is a different kind of seed venture capital firm built to serve the needs of early-stage startups at the intersection of hardware and software.

      In the past decade, the cost of entrepreneurial experimentation has dropped dramatically, particularly in web...  View Details
      Keywords: Entrepreneurial Finance; Entrepreneurship; Finance; Strategy; Venture Capital; Accelerator; Entrepreneurship; Finance; Venture Capital; Software; Hardware; Strategy
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      Sahlman, William A., and Robert F. White. "BOLT: Seed Venture Capital Firm." Harvard Business School Multimedia/Video Case 815-702, March 2015.
      • June 2014
      • Technical Note

      A Note on Seeking, Receiving, and Giving Advice

      By: David A. Garvin and Joshua D. Margolis
      This note examines the processes of seeking, receiving, and giving advice by drawing on both academic research and the lessons of skilled practitioners. It begins with a discussion of the potential benefits and costs of advice-seeking and advice-giving. The note then...  View Details
      Keywords: Advice Taking; Coaching; Decision-making; Leadership; Interpersonal Communication; Personal Development And Career; Management Skills
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      Garvin, David A., and Joshua D. Margolis. "A Note on Seeking, Receiving, and Giving Advice." Harvard Business School Technical Note 314-071, June 2014.
      • February 2014 (Revised April 2014)
      • Case

      Go Mobile: Aligning District Managers and Store Teams

      By: Tatiana Sandino
      Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were...  View Details
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      Sandino, Tatiana. "Go Mobile: Aligning District Managers and Store Teams." Harvard Business School Case 114-034, February 2014. (Revised April 2014.)
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