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      • Faculty Publications  (246)

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      HBS Working Knowledge | Baker Library | Bloomberg Center | Harvard Business School
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      Topics Working Knowledge
      Skip to Main Content Browse All topics Accounting Audits (3) Accounting (107) Acquisition (15) Activity Based Costing and Management (2) Adaptation...
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      • March 17, 2021
      • Other Article

      Beyond Pajamas: Sizing Up the Pandemic Shopper

      By: Ayelet Israeli, Eva Ascarza and Laura Castrillo
      A first look at how the COVID-19 pandemic impacted e-commerce apparel shopping in the US and the UK. Extensive analysis and interactive graphics utilizing millions of transactions.
      While the pandemic is still playing out, our preliminary investigations suggests...  View Details
      Keywords: Retail; Retail Analytics; Consumer; Pandemic; Covid; Covid-19; Apparel; Ecommerce; E-commerce; Online Shopping; Online Apparel; Online Sales; Returns; Crm; Customer Retention; Customer Experience; Customer Value; Digital; Customer Focus and Relationships; Customers; Health Pandemics; Consumer Behavior; Customer Relationship Management; Online Technology; Behavior; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States; United Kingdom
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      Israeli, Ayelet, Eva Ascarza, and Laura Castrillo. "Beyond Pajamas: Sizing Up the Pandemic Shopper." Harvard Business School Working Knowledge (March 17, 2021).
      • 2021
      • Working Paper

      Working from Home during COVID-19: Evidence from Time-Use Studies

      By: Thomaz Teodorovicz, Raffaella Sadun, Andrew L. Kun and Orit Shaer
      We assess how the sudden and widespread shift to working from home during the pandemic impacted how knowledge workers allocate time throughout their working day. We analyzed the results from an online time-use survey that collected data on 1,192 knowledge workers in...  View Details
      Keywords: Time-use; Covid; Knowledge Workers; Working-from-home; Managers; Health Pandemics; Time Management
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      Teodorovicz, Thomaz, Raffaella Sadun, Andrew L. Kun, and Orit Shaer. "Working from Home during COVID-19: Evidence from Time-Use Studies." Harvard Business School Working Paper, No. 21-094, March 2021.
      • March 2021
      • Article

      Increasing the Level of Abstraction as a Strategy for Accelerating the Adoption of Complex Technologies

      By: Willy C. Shih
      Many new technologies are complex and embody high levels of technical sophistication, and applying them should require significant knowledge and experience. Yet, the rapid adoption and incorporation of these technologies into other innovations seems inconsistent with...  View Details
      Keywords: Abstraction; Technological And Scientific Innovation; Technological Progress; Diffusion Of Innovation; Technology Adoption; Technological Innovation; Complexity; Technology; Strategy
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      Shih, Willy C. "Increasing the Level of Abstraction as a Strategy for Accelerating the Adoption of Complex Technologies." Strategy Science 6, no. 1 (March 2021): 54–61. (ISSN 2333-2050 (print), ISSN 2333-2077 (online))
      • 2021
      • Working Paper

      The World Management Survey at 18: Lessons and the Way Forward

      By: Daniela Scur, Raffaella Sadun, John Van Reenen, Renata Lemos and Nicholas Bloom
      Understanding how differences in management “best practices” affect organizational outcomes has been a focus of both theoretical and empirical work in the fields of management, sociology, economics and public policy. The World Management Survey (WMS) project was born...  View Details
      Keywords: Management Practices; Policy Toolkit; World Management Survey; Productivity; Management Practices and Processes; Measurement and Metrics; Performance Productivity; Policy
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      Scur, Daniela, Raffaella Sadun, John Van Reenen, Renata Lemos, and Nicholas Bloom. "The World Management Survey at 18: Lessons and the Way Forward." NBER Working Paper Series, No. 28524, February 2021. (Harvard Business School Working Paper, No. 21-093, March 2021.)
      • January 19, 2021
      • Article

      Leadership Advice for Biden: Restore a Sense of Calm: Find Common Ground, Let the Young Lead

      By: Rosabeth Moss Kanter
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      Kanter, Rosabeth Moss. "Leadership Advice for Biden: Restore a Sense of Calm: Find Common Ground, Let the Young Lead." Harvard Business School Working Knowledge (January 19, 2021).
      • 2020
      • Working Paper

      Algorithm-Augmented Work Performance and Domain Experience: The Countervailing Forces of Ability and Aversion

      By: Ryan Allen and Prithwiraj Choudhury
      How does a knowledge worker’s level of domain experience affect their algorithm-augmented work performance? We propose and test theoretical predictions that domain experience has countervailing effects on algorithm-augmented performance: on one hand, domain experience...  View Details
      Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Decision-making; Future Of Work; Employees; Experience and Expertise; Decision Making; Performance
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      Allen, Ryan, and Prithwiraj Choudhury. "Algorithm-Augmented Work Performance and Domain Experience: The Countervailing Forces of Ability and Aversion." Harvard Business School Working Paper, No. 21-073, October 2020.
      • Article

      Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know

      By: Rosabeth Moss Kanter
      Keywords: Transition; Leaders; Leadership Change; Government Administration; Government
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      Kanter, Rosabeth Moss. "Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know." Harvard Business School Working Knowledge (November 17, 2020). (Interview.)
      • November–December 2020
      • Article

      Our Work-from-Anywhere Future

      By: Prithwiraj Choudhury
      The pandemic has hastened a rise in remote working for knowledge-based organizations. This has notable benefits: Companies can save on real estate costs, hire and utilize talent globally, mitigate immigration issues, and experience productivity gains, while workers can...  View Details
      Keywords: Remote Work; Best Practices; Employment; Health Pandemics; Geographic Location; Opportunities; Problems and Challenges
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      Choudhury, Prithwiraj. "Our Work-from-Anywhere Future." Harvard Business Review 98, no. 6 (November–December 2020).
      • Article

      Why a Blended Workforce May Be Key to Lasting Competitive Advantage

      By: Joseph B. Fuller
      Keywords: Workforce; Future Of Work
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      Fuller, Joseph B. "Why a Blended Workforce May Be Key to Lasting Competitive Advantage." Harvard Business School Working Knowledge (November 17, 2020).
      • November–December 2020
      • Article

      Getting Serious About Diversity: Enough Already with the Business Case

      By: Robin Ely and David A. Thomas
      Leaders may mean well when they tout the economic payoffs of hiring more women and people of color, but there is no research support for the notion that diversifying the workforce automatically improves a company’s performance. This article critiques the popular...  View Details
      Keywords: Diversity; Organizational Culture; Organizational Structure; Change; Trust
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      Ely, Robin, and David A. Thomas. "Getting Serious About Diversity: Enough Already with the Business Case." Harvard Business Review 98, no. 6 (November–December 2020).
      • 2020
      • Working Paper

      The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time

      By: Jasmina Chauvin, Prithwiraj Choudhury and Tommy Pan Fang
      Cross-border communication costs have plummeted and enabled the global distribution of work, but frictions attributable to distance persist. We estimate the causal effects of temporal distance stemming from time zone differences on intra-firm communication. We argue...  View Details
      Keywords: Communication Patterns; Time Zones; Geographic Frictions; Knowledge Workers; Multinational Companies; Communication; Multinational Firms and Management; Geographic Location
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      Chauvin, Jasmina, Prithwiraj Choudhury, and Tommy Pan Fang. "The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time." Harvard Business School Working Paper, No. 21-052, September 2020.
      • August 2020
      • Article

      Workplace Knowledge Flows

      By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
      We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside...  View Details
      Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives
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      Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.
      • 2020
      • Working Paper

      A Little Help from My Friends: How Receiving Assistance Affects Participation in Online Knowledge-Sharing Communities

      By: Eunkwang Seo, Frank Nagle and Sonali K. Shah
      Online knowledge-sharing communities are important arenas for the development and exchange of knowledge; both firm participation and sponsorship in communities are increasing, as is scholarly interest in understanding how interactions between members shape subsequent...  View Details
      Keywords: Online Communities; Knowledge Development; Innovation; Reciprocity; Knowledge Sharing; Networks; Innovation and Invention; Interpersonal Communication
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      Seo, Eunkwang, Frank Nagle, and Sonali K. Shah. "A Little Help from My Friends: How Receiving Assistance Affects Participation in Online Knowledge-Sharing Communities." Harvard Business School Working Paper, No. 21-026, August 2020.
      • Article

      Common Variants of the Oxytocin Receptor Gene Do Not Predict the Positive Mood Benefits of Prosocial Spending

      By: Ashley V. Whillans, Lara B. Aknin, Colin Ross, Lihan Chen and Frances S. Chen
      Who benefits most from helping others? Previous research suggests that common polymorphisms of the oxytocin receptor gene (OXTR) predict whether people behave generously and experience increases in positive mood in response to socially-focused experiences in daily...  View Details
      Keywords: Prosocial Behavior; Positivity; Behavior Genetics; Individual Differences; Behavior; Emotions; Genetics; Spending
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      Whillans, Ashley V., Lara B. Aknin, Colin Ross, Lihan Chen, and Frances S. Chen. "Common Variants of the Oxytocin Receptor Gene Do Not Predict the Positive Mood Benefits of Prosocial Spending." Emotion 20, no. 5 (August 2020): 734–749.
      • 2021
      • Working Paper

      Note on Productive Knowledge

      By: Amar Bhidé
      This Note examines the development of ideas (‘knowledge’) embodied in products (including ‘intangibles’) that do not exist in nature. It focuses on ‘multi-player’ development—advances by and for the many—and highlights its technical scaffolding and venturesome spirit....  View Details
      Keywords: Knowledge; Framework
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      Bhidé, Amar. "Note on Productive Knowledge." Harvard Business School Working Paper, No. 21-010, July 2020. (Revised April 2021.)
      • July 20, 2020
      • Article

      It's Time for a Bipartisan Health Plan for Employers and Employees

      By: Regina E. Herzlinger and Richard Boxer
      Citation
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      Herzlinger, Regina E., and Richard Boxer. "It's Time for a Bipartisan Health Plan for Employers and Employees." Harvard Business School Working Knowledge (July 20, 2020).
      • 2020
      • Working Paper

      Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

      By: Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer and Raffaella Sadun
      We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270...  View Details
      Keywords: Nature Of Work; Collaboration; Covid-19; Organizations; Communication; Health Pandemics; North and Central America; Europe; Middle East
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      DeFilippis, Evan, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun. "Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work." Harvard Business School Working Paper, No. 21-006, July 2020.
      • 2020
      • Working Paper

      Discrimination, Disenfranchisement and African American WWII Military Enlistment

      By: Nancy Qian and Marco Tabellini
      This paper documents that disenfranchisement and discrimination discouraged WWII volunteer military participation of African American men, relative to Caucasian men, after the Pearl Harbor attack. The race-gap in volunteer enlistment is most pronounced in regions where...  View Details
      Keywords: World War Ii; Military Enlistment; War; Race; Prejudice and Bias; United States
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      Qian, Nancy, and Marco Tabellini. "Discrimination, Disenfranchisement and African American WWII Military Enlistment." Harvard Business School Working Paper, No. 21-005, July 2020. (Revised August 2020. Available also from KelloggInsight and HBS Working Knowledge.)
      • July 2020
      • Article

      The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence

      By: Marlo Raveendran (formerly Goetting), Luciana Silvestri and Ranjay Gulati
      Interdependence is a core concept in organization design, yet one that has remained consistently understudied. Current notions of interdependence remain rooted in seminal works, produced at a time when managers’ near-perfect understanding of the task at hand drove the...  View Details
      Keywords: Interdependence; Organizational Behavior; Work Design; Organizational Design; Goals and Objectives; Knowledge Sharing
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      Raveendran (formerly Goetting), Marlo, Luciana Silvestri, and Ranjay Gulati. "The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence." Academy of Management Annals 14, no. 2 (July 2020): 828–868.
      • July–August 2020
      • Article

      Make the Most of Your Relocation

      By: Prithwiraj Choudhury
      Although the COVID-19 crisis has halted travel in recent months, geographic mobility has become critical for managers and knowledge workers hoping to advance in today’s globalized economy, and that trend is unlikely to reverse. Geographic mobility can pay off...  View Details
      Keywords: Relocation; Mobility; Personal Development and Career; Geographic Location; Work-Life Balance
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      Choudhury, Prithwiraj. "Make the Most of Your Relocation." Harvard Business Review 98, no. 4 (July–August 2020): 104–113.
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      HBS Working Knowledge | Baker Library | Bloomberg Center | Harvard Business School
      × Please sign in You need to log in to use the bookmarking feature. Sign In Harvard Business School Sign in to Baker Library Baker Library |...
      Topics Working Knowledge
      Skip to Main Content Browse All topics Accounting Audits (3) Accounting (107) Acquisition (15) Activity Based Costing and Management (2) Adaptation...
      → Search All HBS Web
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