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    • Faculty Publications  (103)

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    • All HBS Web  (1,630)
      • Faculty Publications  (103)

      Knowledge Use And Leverage Remove Knowledge Use And Leverage →

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      Knowledge Use and Leverage
      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      Virtual Team Learning: Reflecting and Acting, Alone or With Others
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      • December 2020
      • Case

      IBM Watson at MD Anderson Cancer Center

      By: Shane Greenstein, Mel Martin and Sarkis Agaian
      After discovering that their cancer diagnostic tool, designed to leverage the cloud computing power of IBM Watson, needed greater integration into the clinical processes at the MD Anderson Cancer Center, the development team had difficult choices to make. The Oncology...  View Details
      Keywords: Decision Making; Innovation Strategy; knowledge Management; knowledge use And leverage; Operations; Failure; Technology; Information Technology; Software; Health Care And Treatment; Product Development; Health Industry; Information Technology Industry; Technology Industry; United States; Houston; Texas
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      Greenstein, Shane, Mel Martin, and Sarkis Agaian. "IBM Watson at MD Anderson Cancer Center." Harvard Business School Case 621-022, December 2020.
      • July 2020 (Revised September 2020)
      • Case

      The Honor Foundation: Accessing Special Operations Talent

      By: Boris Groysberg and John Masko
      In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed...  View Details
      Keywords: Experience And Expertise; Talent And Talent Management; Curriculum And Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; knowledge use And leverage; Leadership Development; Leadership Style; Crisis Management; Mission And Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
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      Groysberg, Boris, and John Masko. "The Honor Foundation: Accessing Special Operations Talent." Harvard Business School Case 421-006, July 2020. (Revised September 2020.)
      • September 2019
      • Case

      Shell: A Company of Opportunity?

      By: Joseph B. Fuller and Emer Moloney
      The Opportunity Hub was a cloud-based platform that enabled managers to market projects they were working on and associated resourcing needs as “Opportunity Owners” and employees, or “Opportunity Seekers,” to browse these statements of need and engage when they had...  View Details
      Keywords: Business Divisions; Change Management; Competency And Skills; Experience And Expertise; Talent And Talent Management; Energy; Energy Sources; Non-renewable Energy; Renewable Energy; Human Resources; Employees; Retention; Collaborative Innovation And Invention; Innovation And Management; Innovation Strategy; Technological Innovation; Jobs And Positions; Job Design And Levels; knowledge Sharing; knowledge; knowledge use And leverage; Labor; Human Capital; Labor Unions; Leading Change; Resource Allocation; Organizational Change And Adaptation; Performance Evaluation; Performance Productivity; Strategic Planning; Projects; Motivation And Incentives; Business Strategy; Social And Collaborative Networks; Technology Platform; Chemical Industry; Energy Industry; Information Technology Industry; Technology Industry; United Kingdom; Netherlands
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      Fuller, Joseph B., and Emer Moloney. "Shell: A Company of Opportunity?" Harvard Business School Case 320-025, September 2019.
      • 2019
      • Working Paper

      Why Do User Communities Matter for Strategy?

      By: Sonali K. Shah and Frank Nagle
      User communities represent a unique organizing structure for the exchange of ideas and knowledge. They are organizations composed primarily of users working collaboratively, voluntarily, and with minimal oversight to freely and openly develop and exchange knowledge...  View Details
      Keywords: Strategic Management; knowledge Sharing; Collaborative Innovation And Invention; Organizations; knowledge use And leverage; Strategy
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      Shah, Sonali K., and Frank Nagle. "Why Do User Communities Matter for Strategy?" Harvard Business School Working Paper, No. 19-126, June 2019.
      • Spring 2019
      • Article

      Fluid Teams and Knowledge Retrieval: Scaling Service Operations

      By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
      To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the...  View Details
      Keywords: Teaming; Teams; Groups And Teams; knowledge Management; Service Delivery; knowledge use And leverage
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      Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
      • February 2019
      • Article

      The Ethnic Migrant Inventor Effect: Codification and Recombination of Knowledge Across Borders

      By: Prithwiraj Choudhury and Do Yoon Kim
      Ethnic migrant inventors may differ from locals in terms of the knowledge they bring to host firms. We study the role of first-generation ethnic migrant inventors in cross-border transfer of knowledge previously locked within the cultural context of their home regions....  View Details
      Keywords: Skilled Migration; Ethnic Migration; First-generation Migrant; Cultural Context; Knowledge Flows; Knowledge Reuse; Knowledge Recombination; Recombinant Creation; H1b Visas; knowledge Sharing; knowledge use And leverage; knowledge Dissemination; Immigration; Ethnicity; Cross-cultural And Cross-border Issues
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      Choudhury, Prithwiraj, and Do Yoon Kim. "The Ethnic Migrant Inventor Effect: Codification and Recombination of Knowledge Across Borders." Strategic Management Journal 40, no. 2 (February 2019): 203–229.
      • December 2018 (Revised March 2020)
      • Case

      Modern Automation (A): Artificial Intelligence

      By: William R. Kerr and James Palano
      This primer is meant to be a field guide to the late 2010s' surge in business use of "Artificial Intelligence" (AI), or enterprise software based in machine learning. First, it provides an overview of the key trends—digitization, connectivity, the continuation of...  View Details
      Keywords: Artificial Intelligence; Digitization; Connectivity; Computing; Future Of Work; Automation; Technology; Technology Adoption; Employment; Management; Information Technology
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      Kerr, William R., and James Palano. "Modern Automation (A): Artificial Intelligence." Harvard Business School Case 819-084, December 2018. (Revised March 2020.)
      • September 2018
      • Article

      Knowledge Integrators and the Survival of Manufacturing Clusters

      By: Giulio Buciuni and Gary P. Pisano
      Over the past two decades, the greater prevalence of global supply chains has had contrasting effects on Western manufacturing clusters. While some of them dwindled, others proved resilient. Contributing to the recent literature on co-located clusters and clusters'...  View Details
      Keywords: Production; Industry Clusters; knowledge use And leverage; Strategy; Competition
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      Buciuni, Giulio, and Gary P. Pisano. "Knowledge Integrators and the Survival of Manufacturing Clusters." Special Issue on Challenges in International Business Development. Journal of Economic Geography 118, no. 5 (September 2018): 1069–1089.
      • February 2018
      • Article

      Financial Disclosure and Market Transparency with Costly Information Processing

      By: Marco Di Maggio and Marco Pagano
      We study a model where some investors (“hedgers”) are bad at information processing, while others (“speculators”) have superior information-processing ability and trade purely to exploit it. The disclosure of financial information induces a trade externality: if...  View Details
      Keywords: Financial Disclosure; Information Processing; Liquidity; Market Transparency; Rational Inattention; Information; Financial Liquidity; knowledge use And leverage; Corporate Disclosure; Financial Markets; Investment
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      Di Maggio, Marco, and Marco Pagano. "Financial Disclosure and Market Transparency with Costly Information Processing." Review of Finance 22, no. 1 (February 2018): 117–153.
      • Article

      Repairing the Damage: The Effect of Price Knowledge and Gender on Auto-Repair Price Quotes

      By: Meghan Busse, Ayelet Israeli and Florian Zettelmeyer
      In this paper we investigate whether sellers treat consumers differently on the basis of how well informed consumers appear to be. We implement a large-scale field experiment in which callers request price quotes from automotive repair shops. We show that sellers alter...  View Details
      Keywords: Pricing; Price Discrimination; Automobiles; Field Experiment; Information; Fairness; Price; knowledge use And leverage; Internet; Gender; Service Industry; Auto Industry
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      Busse, Meghan, Ayelet Israeli, and Florian Zettelmeyer. "Repairing the Damage: The Effect of Price Knowledge and Gender on Auto-Repair Price Quotes." Journal of Marketing Research (JMR) 54, no. 1 (February 2017): 75–95.
      • 2018
      • Working Paper

      Intellectual Baggage of Ethnic Migrant Inventors: Transfer and Recombination of Knowledge Across Borders

      By: Prithwiraj Choudhury
      Ethnic migrant inventors might differ from locals in terms of knowledge they bring to host firms. We study the role of first-generation ethnic migrant inventors in cross-border transfer of knowledge previously locked within the cultural context of their home regions....  View Details
      Keywords: Skilled Migration; Ethnic Migration; First-generation Migrant; Cultural Context; Knowledge Flows; Knowledge Reuse; Knowledge Recombination; Recombinant Creation; H1b Visas; knowledge Sharing; knowledge use And leverage; knowledge Dissemination; Immigration; Ethnicity
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      Choudhury, Prithwiraj. "Intellectual Baggage of Ethnic Migrant Inventors: Transfer and Recombination of Knowledge Across Borders." Harvard Business School Working Paper, No. 17-069, January 2017. (Revised January 2018.)
      • Summer 2016
      • Article

      Open Content, Linus' Law, and Neutral Point of View

      By: Shane Greenstein and Feng Zhu
      The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content production model can lead to high-quality...  View Details
      Keywords: Prejudice And Bias; Online Technology; Balance And Stability; Operations; knowledge Management; knowledge Dissemination
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      Greenstein, Shane, and Feng Zhu. "Open Content, Linus' Law, and Neutral Point of View." Information Systems Research 27, no. 3 (September 2016): 618–635.
      • 2016
      • Working Paper

      Do Network Dynamics Undermine Idea-based Network Advantages? Experimental Results from an Entrepreneurship Bootcamp

      By: Rembrand Koning
      Do networks plentiful in ideas provide early stage startups with performance advantages? On the one hand, network positions that provide access to a multitude of ideas are thought to increase team performance. On the other hand, research on network formation argues...  View Details
      Keywords: Networks; Performance; Business Startups; Business Strategy
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      Koning, Rembrand. "Do Network Dynamics Undermine Idea-based Network Advantages? Experimental Results from an Entrepreneurship Bootcamp." Working Paper, August 2016.
      • September–October 2015
      • Article

      Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces

      By: Jesse Shore, Ethan Bernstein and David Lazer
      Using data from a novel laboratory experiment on complex problem solving in which we varied the structure of 16-person networks, we investigate how an organization's network structure shapes performance of problem-solving tasks. Problem solving, we argue, involves both...  View Details
      Keywords: Networks; Experiments; Clustering; Problem Solving; Exploration And Exploitation; knowledge; Information; Communication; Search; Collaboration; Collaboration Structures; Transparency; Communication; Communication Technology; Information; knowledge use And leverage; Organizational Design; Organizational Structure; Performance Effectiveness; Theory; Information Industry; Information Technology Industry; Public Administration Industry; Technology Industry; Service Industry
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      Shore, Jesse, Ethan Bernstein, and David Lazer. "Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces." Organization Science 26, no. 5 (September–October 2015): 1432–1446. (Won 2014 INGRoup Outstanding Paper Award.)
      • Article

      A Case for Contextual Intelligence

      By: Tarun Khanna
      In this perspective, I make a case for entrepreneurs and academics alike to focus on what I have referred to elsewhere as Contextual Intelligence, the ability to understand the limits of our knowledge, and to adapt that knowledge to a context different from the one in...  View Details
      Keywords: Contextual Intelligence; Institutional Voids; Entrepreneurship In Emerging Markets; knowledge use And leverage; Situation Or Environment; Developing Countries And Economies; Entrepreneurship
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      Khanna, Tarun. "A Case for Contextual Intelligence." Special Issue on Leveraging India: Strategies for Global Competitiveness. Management International Review 55, no. 2 (April 2015): 181–190.
      • March 2015 (Revised May 2018)
      • Case

      JPMorgan Chase: Tapping an Overlooked Talent Pool

      By: Boris Groysberg and Katherine Connolly
      By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not...  View Details
      Keywords: Women; Training; Human Capital; Diversity; Gender; Leadership; Motherhood; Organizational Culture; Talent And Talent Management; Experience And Expertise; Diversity; Gender; knowledge use And leverage; Human Capital; Management Practices And Processes; Organizational Culture; Programs; Financial Services Industry; United States
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      Groysberg, Boris, and Katherine Connolly. "JPMorgan Chase: Tapping an Overlooked Talent Pool." Harvard Business School Case 415-066, March 2015. (Revised May 2018.)
      • May 2014 (Revised March 2016)
      • Case

      Health City Cayman Islands

      By: Tarun Khanna and Budhaditya Gupta
      Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To encourage the adoption of the NH affordable care delivery model worldwide, Dr. Shetty, Chairman of...  View Details
      Keywords: Healthcare; Emerging Economies; Innovation; India; Institutions; Pricing; Replication; Adoption; Adaptation; Strategy; Narayana Health; Ascension; Health City Cayman Islands; Dr. Devi Shetty; Global Strategy; International Business; Health Care And Treatment; Innovation Strategy; Innovation And Management; Disruptive Innovation; Cross-cultural And Cross-border Issues; Global Strategy; knowledge use And leverage; Management Practices And Processes; Growth Management; Growth And Development Strategy; Market Entry And Exit; Adaptation; Adoption; India; Cayman Islands
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      Khanna, Tarun, and Budhaditya Gupta. "Health City Cayman Islands." Harvard Business School Case 714-510, May 2014. (Revised March 2016.)
      • September 2013 (Revised August 2015)
      • Background Note

      Leadership and Teaming

      By: Ethan Bernstein
      Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail...  View Details
      Keywords: Teams; Teaming; Leadership And Managing People; Leadership; Team Effectiveness; Team Performance; Team Design; Team Leadership; Teamwork; Team Process; Team Function; Team Launch; 60/30/10 Rule; Team Boundary; Distribution Of Leadership Authority; Self-managed Teams; Virtual Teams; Unbounded Teams; Acts Of Leadership; Execution Teams; Decision Making Teams; Creativity Teams; Team Size; Task Design; Team Timeline; Team Roles; Team Representation; Diversity; Team Familiarity; Collective Intelligence; Team Stages Of Development; Team Coaching; Performance Pressure; X-teams; Team Focus; Interaction; Management Teams; Managerial Roles; Management Systems; Management Style; Management Skills; Management Practices And Processes; Organizational Design; Organizational Structure; Performance Effectiveness; Performance Efficiency; Performance Productivity; Groups And Teams; Networks; Social Psychology; Behavior; Conflict And Resolution; Creativity; Social And Collaborative Networks; Satisfaction; Prejudice And Bias; Power And Influence; Personal Characteristics; Familiarity; Cognition And Thinking; Attitudes; Projects; Organizational Culture; Organizational Change And Adaptation; Leadership Development; Leadership Style; Leading Change; knowledge use And leverage; knowledge Sharing; Collaborative Innovation And Invention; Innovation And Management; Innovation Leadership; Design; Interpersonal Communication; Accommodations Industry; Accounting Industry; Advertising Industry; Aerospace Industry; Agriculture And Agribusiness Industry; Air Transportation Industry; Apparel And Accessories Industry; Auto Industry; Banking Industry; Battery Industry; Beauty And Cosmetics Industry; Bicycle Industry; Biotechnology Industry; Chemical Industry; Communications Industry; Computer Industry; Construction Industry; Consulting Industry; Consumer Products Industry; Distribution Industry; Education Industry; Electronics Industry; Employment Industry; Energy Industry; Entertainment And Recreation Industry; Fashion Industry; Financial Services Industry; Fine Arts Industry; Food And Beverage Industry; Forest Products Industry; Forestry Industry; Green Technology Industry; Health Industry; Industrial Products Industry; Information Industry; Information Technology Industry; Insurance Industry; Journalism And News Industry; Legal Services Industry; Manufacturing Industry; Media And Broadcasting Industry; Medical Devices And Supplies Industry; Mining Industry; Motion Pictures And Video Industry; Motorcycle Industry; Music Industry; Pharmaceutical Industry; Public Administration Industry; Public Relations Industry; Publishing Industry; Pulp And Paper Industry; Rail Industry; Real Estate Industry; Retail Industry; Rubber Industry; Semiconductor Industry; Service Industry; Shipping Industry; Sports Industry; Steel Industry; Technology Industry; Telecommunications Industry; Tourism Industry; Transportation Industry; Travel Industry; Utilities Industry; Video Game Industry; Web Services Industry; Asia; North And Central America; South America; Atlantic Ocean; Central Asia; Europe; Latin America; Middle East; Oceania; West Indies
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      Bernstein, Ethan. "Leadership and Teaming." Harvard Business School Background Note 414-033, September 2013. (Revised August 2015.)
      • April 2013
      • Teaching Note

      Bluefin Labs: The Acquisition by Twitter

      By: John Deighton and Leora Kornfeld
      What is the value of Bluefin Labs's social listening data to Twitter? Acquired by Twitter in 2013, Bluefin had built a system that gathered millions of online comments in an effort to develop new metrics for TV programs and brand advertising. With data from Twitter and...  View Details
      Keywords: knowledge use And leverage; knowledge Acquisition; Marketing; Television Entertainment; Mobile Technology
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      Deighton, John, and Leora Kornfeld. "Bluefin Labs: The Acquisition by Twitter." Harvard Business School Teaching Note 513-094, April 2013.
      • 2012
      • Chapter

      Valuing Financial Literacy

      By: Shawn Cole, Thomas Sampson and Bilal Zia
      Keywords: Valuation; Finance; knowledge use And leverage
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      Cole, Shawn, Thomas Sampson, and Bilal Zia. "Valuing Financial Literacy." Chap. 12 in Banking the World: Empirical Foundations of Financial Inclusion, edited by Robert Cull, Asli Demirguc-Kunt, and Jonathan Morduch. Cambridge, MA: MIT Press, 2012.
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      Knowledge Use and Leverage
      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      Virtual Team Learning: Reflecting and Acting, Alone or With Others
      → Search All HBS Web
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