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    • All HBS Web  (2,690)
      • Faculty Publications  (137)

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      Elevator Service, Incorporated.: Testing Internal Controls for Cash Receipts and Disbursement
      Recovering Trust After Corporate Misconduct at Wells Fargo
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      • February 2021
      • Article

      The Department of Justice as a Gatekeeper in Whistleblower-Initiated Corporate Fraud Enforcement: Drivers and Consequences

      By: Jonas Heese, Ranjani Krishnan and Hari Ramasubramanian
      We examine drivers and consequences of U.S. Department of Justice (DOJ) oversight of whistleblower cases of corporate fraud against the government. We find that the DOJ is more likely to intervene in and conduct longer investigations of cases that have a higher chance...  View Details
      Keywords: Whistleblowing; Department Of Justice; Doj Enforcement; Performance Measures; False Claims Act; Crime And Corruption; Governance Compliance; Law Enforcement
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      Heese, Jonas, Ranjani Krishnan, and Hari Ramasubramanian. "The Department of Justice as a Gatekeeper in Whistleblower-Initiated Corporate Fraud Enforcement: Drivers and Consequences." Journal of Accounting & Economics 71, no. 1 (February 2021).
      • Article

      Value of New Performance Information in Healthcare: Evidence from Japan

      By: Susanna Gallani, Takehisa Kajiwara and Ranjani Krishnan
      Mandatory measurement and disclosure of outcome measures are commonly used policy tools in healthcare. The effectiveness of such disclosures relies on the extent to which the new information produced by the mandatory system is internalized by the healthcare...  View Details
      Keywords: Value Of Information; Feedback; Patient Satisfaction; Healthcare; Health Care And Treatment; Satisfaction; Information; Measurement And Metrics; Performance Improvement
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      Gallani, Susanna, Takehisa Kajiwara, and Ranjani Krishnan. "Value of New Performance Information in Healthcare: Evidence from Japan." International Journal of Health Economics and Management 20, no. 4 (December 2020): 319–357.
      • November 2020
      • Article

      Casting Conference Calls

      By: Lauren Cohen, Dong Lou and Christopher J. Malloy
      We explore a subtle but important mechanism through which firms can control information flow to the markets. We find that firms that “cast” their conference calls by disproportionately calling on bullish analysts tend to underperform in the future. Firms that call on...  View Details
      Keywords: Strategic Release; Firms; Conference Calls; Information; Strategy; Asset Pricing
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      Cohen, Lauren, Dong Lou, and Christopher J. Malloy. "Casting Conference Calls." Management Science 66, no. 11 (November 2020): 5015–5039. (Winner of the First Prize, Crowell Memorial Award for Best Paper in Quantitative Investments, PanAgora Asset Management, 2014.)
      • October 2020
      • Case

      Surviving Venezuela's Hyperinflation: Automercados Plaza's

      By: Alberto Cavallo, Mariana Cal and Carla Larangeira
      Under the rule of presidents Hugo Chávez and Nicolas Maduro, Venezuela experienced one of the worst economic and political meltdowns in modern history, culminating with a massive hyperinflation. Remarkably, during this dramatic times Automercados Plaza's had grown to...  View Details
      Keywords: Hyperinflation; Populism; Inflation And Deflation; Macroeconomics; Management; Strategy; Organizational Change And Adaptation; Business And Government Relations; Retail Industry; South America; Venezuela
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      Cavallo, Alberto, Mariana Cal, and Carla Larangeira. "Surviving Venezuela's Hyperinflation: Automercados Plaza's." Harvard Business School Case 721-014, October 2020.
      • September 2020
      • Case

      An Introduction to Money Laundering: 'The Hunter'

      By: Eugene Soltes, Guilhem Ros and Grace Liu
      Money laundering schemes disguise the criminal origins of an estimated 2% to 5% of the world’s gross domestic product. Money laundering not only enables criminals to escape detection, but may also be used to finance further criminal operations including terrorism. This...  View Details
      Keywords: Crime And Corruption; Accounting Audits; Financial Reporting; Financial Institutions; Banks And Banking; Cross-cultural And Cross-border Issues; Governance controls; international Relations; National Security; Ethics; Accounting Industry; Banking Industry; United States; Europe
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      Soltes, Eugene, Guilhem Ros, and Grace Liu. "An Introduction to Money Laundering: 'The Hunter'." Harvard Business School Case 121-011, September 2020.
      • 2020
      • Working Paper

      Long-Run Returns to Impact Investing in Emerging Markets and Developing Economies

      By: Shawn Cole, Martin Melecky, Florian Mölders and Tristan Reed
      There is growing interest in impact investing, the idea of deploying capital to obtain both financial and social or environmental returns. Examination of every equity investment made by the International Finance Corporation, one of the largest and longest-operating...  View Details
      Keywords: Impact Investing; Investment; Emerging Markets; Developing Countries And Economies; Investment Return
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      Cole, Shawn, Martin Melecky, Florian Mölders, and Tristan Reed. "Long-Run Returns to Impact Investing in Emerging Markets and Developing Economies." NBER Working Paper Series, No. 27870, September 2020.
      • June 2020
      • Case

      Recovering Trust After Corporate Misconduct at Wells Fargo

      By: Suraj Srinivasan and Jonah S. Goldberg
      The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company’s subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale...  View Details
      Keywords: Corporate Misconduct; Internal Controls; Banks And Banking; Crime And Corruption; Corporate Governance; Organizational Culture; Governance Compliance; Management Systems; Organizational Change And Adaptation; Performance Improvement; Governing And Advisory Boards
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      Srinivasan, Suraj, and Jonah S. Goldberg. "Recovering Trust After Corporate Misconduct at Wells Fargo." Harvard Business School Case 120-128, June 2020.
      • February 2020
      • Case

      Fake News at DER SPIEGEL (A)

      By: Aiyesha Dey, Jonas Heese and Tonia Labruyere
      The case discusses the strategy of DER SPIEGEL, the leading news magazine in Germany, in the aftermath of the discovery of a fake reporting scandal. It had come to light that one of DER SPIEGEL’s own reporters had falsified and made up entire articles for years,...  View Details
      Keywords: Scandal; Management Control Systems; Corporate Governance; Crisis Management; Communication Strategy; Journalism And News Industry; Germany
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      Dey, Aiyesha, Jonas Heese, and Tonia Labruyere. "Fake News at DER SPIEGEL (A)." Harvard Business School Case 120-001, February 2020.
      • 2019
      • Working Paper

      Cash-For-Information Whistleblowing Programs: Effects on Whistleblowing and Consequences for Whistleblowers

      By: Aiyesha Dey, Jonas Heese and Gerardo Pérez Cavazos
      We examine whistleblowers’ and firms’ behaviors under cash-for-information programs. Using a dataset of allegations filed under the False Claims Act, we find that whistleblowers only report 50% of the cases internally before contacting the authorities, and only 30% of...  View Details
      Keywords: Whistleblowers; Cash-for-information Schemes; False Claims Act; Corporate Misconduct; Compliance Programs; Information; Governance Compliance; Organizations; Behavior
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      Dey, Aiyesha, Jonas Heese, and Gerardo Pérez Cavazos. "Cash-For-Information Whistleblowing Programs: Effects on Whistleblowing and Consequences for Whistleblowers." Harvard Business School Working Paper, No. 20-048, February 2020.
      • Article

      Risk Attitudes and Personality Traits of Entrepreneurs and Venture Team Members

      By: Sari Pekkala Kerr, William R. Kerr and Margaret Dalton
      Personality distinctions between entrepreneurs, nonfounder CEOs/leaders, and inventor employees have received limited attention, especially in innovative settings where they are working together. We surveyed these groups, along with other employees of innovative firms,...  View Details
      Keywords: Entrepreneurs; Inventors; Innovation; Risk; Personal Characteristics; Innovation And Invention; Risk And Uncertainty; Attitudes
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      Kerr, Sari Pekkala, William R. Kerr, and Margaret Dalton. "Risk Attitudes and Personality Traits of Entrepreneurs and Venture Team Members." Proceedings of the National Academy of Sciences 116, no. 36 (September 3, 2019): 17712–17716.
      • May 2019 (Revised September 2019)
      • Case

      Mobike and ofo: Dancing with Titans (A)

      By: Shikhar Ghosh and Haibo Zhao
      This case address pacing issues – how fast does a company need to scale? It also examines the role of investors in determining company strategy and exit.
      Mobike and ofo were two dominant players in China’s emerging dockless bike-sharing market, that allowed users...  View Details
      Keywords: Technology; Venture Capital; Financing And Loans; Competition; Value Creation; Governance; Economics; Business Startups; Strategy; Business Exit Or Shutdown; Entrepreneurship; Infrastructure; Transportation; Bicycle Transportation; China
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      Ghosh, Shikhar, and Haibo Zhao. "Mobike and ofo: Dancing with Titans (A)." Harvard Business School Case 819-135, May 2019. (Revised September 2019.)
      • August 2018
      • Case

      BlackBuck (A)

      By: Shikhar Ghosh and Shweta Bagai
      The case presents the challenges of scaling an asset-heavy company (that relies on its operations). It highlights how decisions on the early team impact a company’s ability to scale, linkage between growth and cash flows, as well the organizational impact of high...  View Details
      Keywords: Founders; Entrepreneurship; Growth And Development Strategy; Service Delivery; Cash Flow; Growth Management; Truck Transportation; Online Technology; India
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      Ghosh, Shikhar, and Shweta Bagai. "BlackBuck (A)." Harvard Business School Case 819-031, August 2018.
      • May 2018 (Revised October 2018)
      • Case

      Argentina Power—Don't Cry for Me Argentina

      By: Nori Gerardo Lietz and Sayiddah Fatima McCree
      In 2016, Bruce Wayne, Managing Director of Energy Finance Corporation (“EFC”), was refining the Investment/Credit Committee materials for the development of up to 10 power generating plants in Argentina. As a subsidiary of the much larger International Conglomerate...  View Details
      Keywords: Cross Border; Energy Markets; Infrastructure Finance; Infrastructure Development; Business Subsidiaries; Business Cycles; Macroeconomics; Energy Generation; international Finance; Project Finance; Government And Politics; Demand And Consumers; Infrastructure; Utilities Industry; Energy Industry; Financial Services Industry; Argentina; Latin America
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      Lietz, Nori Gerardo, and Sayiddah Fatima McCree. "Argentina Power—Don't Cry for Me Argentina." Harvard Business School Case 218-041, May 2018. (Revised October 2018.)
      • September 2017
      • Article

      The Real Effects of Capital Controls: Firm-Level Evidence from a Policy Experiment

      By: Laura Alfaro, Anusha Chari and Fabio Kanczuk
      Emerging-market governments adopted capital control taxes to manage the massive surge in foreign capital inflows in the aftermath of the global financial crisis. Theory suggests that the imposition of capital controls can drive up the cost of capital and curb...  View Details
      Keywords: Capital Controls; Discriminatory Taxation; International Investment Barriers; Cost Of Capital; Investment; Exports; Debt; Equity; Cost Of Capital; Taxation; Investment; Borrowing And Debt; Equity; Brazil
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      Alfaro, Laura, Anusha Chari, and Fabio Kanczuk. "The Real Effects of Capital Controls: Firm-Level Evidence from a Policy Experiment." Journal of International Economics 108 (September 2017): 191–210. (Also see NBER Working Paper 20726. See comment in Brookings Series: The Hutchins Roundup. See also, feature in NBER Digest March 2015 issue. )
      • August 2017
      • Case

      Infection Control at Massachusetts General Hospital (Abridged)

      By: Robert S. Huckman and Nikolaos Trichakis
      The case explores the challenges facing Massachusetts General Hospital concerning the adoption of a new infection control policy, which promises to improve operational performance, patient safety, and profitability. The new policy requires coordination between...  View Details
      Keywords: Safety; Organizational Change And Adaptation; Integration; Health Care And Treatment; Policy; Health Industry; Boston
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      Huckman, Robert S., and Nikolaos Trichakis. "Infection Control at Massachusetts General Hospital (Abridged)." Harvard Business School Case 618-018, August 2017.
      • May 2017
      • Case

      Pho Hoa Dorchester

      By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
      Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of...  View Details
      Keywords: Pho Hoa; Tam Le; Small Business; Restaurants; Dorchester; Business Growth And Maturation; Business Organization; Family Business; Change Management; Transition; Diasporas; Cash Flow; Food; Employment; Wages; Working Conditions; Leading Change; Business Processes; Organizational Culture; Organizational Change And Adaptation; Organizational Structure; Ownership Stake; Franchise Ownership; Family And Family Relationships; Food And Beverage Industry; Viet Nam; Massachusetts; Boston; Eastern United States
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      Schlesinger, Leonard A., Michael Raiche, and Roger Zhu. "Pho Hoa Dorchester." Harvard Business School Case 317-121, May 2017.
      • Other Article

      My Favorite Slide: The Entrepreneurial Gap Applied to Health Care

      By: Robert S. Kaplan and Robert Simons
      Value-based health care increases physicians’ accountability for patient outcomes. Many have resisted, claiming that patient outcomes are influenced by many forces outside their control, such as patient’s compliance with post-acute and rehab care. The difference...  View Details
      Keywords: Health Care And Treatment; Outcome Or Result; Motivation And Incentives
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      Kaplan, Robert S., and Robert Simons. "My Favorite Slide: The Entrepreneurial Gap Applied to Health Care." NEJM Catalyst (March 8, 2017). (Blog Post.)
      • March 2017
      • Case

      Cantel Medical

      By: John R. Wells and Gabriel Ellsworth
      Cantel Medical Corporation provided infection prevention and control products and services for patients, caregivers, and other healthcare providers. In 2016, Cantel generated sales of $665 million and net profits of $60 million, double the levels of five years earlier....  View Details
      Keywords: Cantel; Charles Diker; Furniture Industry; Matrix Organization; Acquisition; Mergers And Acquisitions; Business Conglomerates; Business Units; Business Growth And Maturation; Business Organization; For-profit Firms; Chemicals; Profit; Revenue; Geographic Scope; Multinational Firms And Management; Health; Health Care And Treatment; Business History; Business Or Company Management; Goals And Objectives; Growth And Development Strategy; Organizational Structure; Problems And Challenges; Research And Development; Opportunities; Strategy; Adaptation; Business Strategy; Competitive Strategy; Corporate Strategy; Diversification; Expansion; Technology; Biotechnology Industry; Chemical Industry; Health Industry; Manufacturing Industry; Medical Devices And Supplies Industry; Pharmaceutical Industry; United States; New Jersey
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      Wells, John R., and Gabriel Ellsworth. "Cantel Medical." Harvard Business School Case 717-482, March 2017.
      • 2017
      • Working Paper

      Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance

      By: Paul Green, Francesca Gino and Bradley R. Staats
      In this paper, we examine how connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may seem...  View Details
      Keywords: Prosocial Motivation; Belongingness; Motivation; Job Design; Field Experiment; Motivation And Incentives; Strategy; Job Design And Levels
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      Green, Paul, Francesca Gino, and Bradley R. Staats. "Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance." Harvard Business School Working Paper, No. 17-073, February 2017.
      • January 2017
      • Case

      Danaher Corporation, 2007–2017

      By: John R. Wells and Gabriel Ellsworth
      On July 2, 2016, Danaher Corporation completed the spinoff of Fortive Corporation. The previous day, Danaher’s stock price had reached an all-time high. In 2015, Danaher had decided to split off its test and measurement, fuel and fleet management, and automation...  View Details
      Keywords: Danaher; Fortive; Larry Culp; Beckman Coulter; Pall; Life Sciences; Diagnostics; Environmental Operations; Water Management; Dental; Testing; Measurement; Fuel; Fleet Management; Automation; Toolmaking; Tools; Disease Management; Continuous Improvement; Toyota Production System; Divestiture; Spinoffs; Spin-off; Networks; Acquisition; Mergers And Acquisitions; Business Conglomerates; Business Divisions; Business Subsidiaries; Business Units; Business Growth And Maturation; Business Model; For-profit Firms; Joint Ventures; Restructuring; Engineering; Chemicals; Construction; Machinery And Machining; Profit; Revenue; Globalized Firms And Management; Multinational Firms And Management; Health; Health Care And Treatment; Health Disorders; Medical Specialties; Business History; Job Cuts And Outsourcing; Business Or Company Management; Growth And Development Strategy; Management Analysis, Tools, And Techniques; Management Practices And Processes; Management Succession; Management Systems; Resource Allocation; Market Entry And Exit; Measurement And Metrics; Logistics; Business Processes; Organizational Change And Adaptation; Public Ownership; Problems And Challenges; Science; Genetics; Natural Environment; Wastes And Waste Processing; Science-based Business; Opportunities; Strategy; Adaptation; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Consolidation; Corporate Strategy; Diversification; Expansion; Technology; Software; Technology Networks; Technology Platform; Value; Valuation; Aerospace Industry; Auto Industry; Biotechnology Industry; Chemical Industry; Computer Industry; Construction Industry; Consumer Products Industry; Distribution Industry; Electronics Industry; Food And Beverage Industry; Health Industry; Industrial Products Industry; Information Technology Industry; Manufacturing Industry; Medical Devices And Supplies Industry; Pharmaceutical Industry; Retail Industry; Rubber Industry; Semiconductor Industry; Shipping Industry; Technology Industry; Telecommunications Industry; Utilities Industry; United States; District Of Columbia
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      Wells, John R., and Gabriel Ellsworth. "Danaher Corporation, 2007–2017." Harvard Business School Case 717-464, January 2017.
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      Elevator Service, Incorporated.: Testing Internal Controls for Cash Receipts and Disbursement
      Recovering Trust After Corporate Misconduct at Wells Fargo
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