Show Results For
-
All HBS Web
(3,644)
- Faculty Publications (355)
Show Results For
-
All HBS Web
(3,644)
- Faculty Publications (355)
- April 1990 (Revised November 1992)
- Case
Population Services International: The Social Marketing Project in Bangladesh (Abridged)
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
- September 1985 (Revised July 2007)
- Case
Population Services International: The Social Marketing Project in Bangladesh
- June 1977 (Revised September 1992)
- Case
Sorenson Research Co. (Abridged)
- Teaching Interest
Field Course: Social Innovation Lab
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Research Summary
Managing sustainability in supply chains
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Research Summary
Research Summary
There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research focuses on the implications for the ways we work and live, and what we can do to... View Details
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