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All HBS Web
(1,551)
- Faculty Publications (302)
- January 2017 (Revised June 2017)
- Case
Chicago and the Array of Things: A Fitness Tracker for the City
By: Rajiv Lal and Scott Johnson
The city of Chicago has recently launched a project called the Array of Things. The program involves a series of sensor nodes placed around the city that capture a massive amount of data including pedestrian and vehicle flow, air quality, and cloud cover. The Array of...
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Keywords:
Smart Connected Products;
Smart Cities;
Internet Of Things;
Sensors;
Govenment;
Government Administration;
Technological Innovation;
Digital Platforms;
Applications and Software;
Information Infrastructure;
Internet and the Web;
Public Administration Industry;
Public Administration Industry;
Chicago;
United States
- December 2016 (Revised October 2018)
- Case
U.S. Digital Service
By: Mitchell Weiss, Nick Sinai and Michael Norris
Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s Government...
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Keywords:
Public Entrepreneurship;
Haley Van Dyck;
Mikey Dickerson;
United States Digital Service;
Digital Services;
Innovation Teams;
Scaling Innovation;
18F;
Presidential Innovation Fellows;
Government Digital Service;
Mike Bracken;
Innovation Fellowships;
Entrepreneurship;
Government Administration;
Innovation and Management;
United States;
United Kingdom
Weiss, Mitchell, Nick Sinai, and Michael Norris. "U.S. Digital Service." Harvard Business School Case 817-032, December 2016. (Revised October 2018.)
- December 2016
- Case
Public Mission, Private Funding: The University of California, Berkeley
By: William C. Kirby and Joycelyn W. Eby
UC Berkley, long known as one of the leading public universities in both the U.S. and the world, has seen turbulent times recently. While student enrollment and costs have increased steadily in recent years, the school, which has been fiercely proud of its public...
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Keywords:
Public University;
University Administration;
Conflict Management;
State Funding;
Competition;
Faculty Governance;
University Of California Berkeley;
Change Management;
Volatility;
Diversity;
Residency;
Higher Education;
Philanthropy and Charitable Giving;
Globalization;
Policy;
Leading Change;
Crisis Management;
Growth and Development Strategy;
Organizational Design;
Privatization;
Problems and Challenges;
Education Industry;
United States
Kirby, William C., and Joycelyn W. Eby. "Public Mission, Private Funding: The University of California, Berkeley." Harvard Business School Case 317-023, December 2016.
- December 2016 (Revised February 2019)
- Case
Kurt Summers: Investing in Our Chicago
By: Joshua Margolis and Michael Norris
In 2016, Kurt Summers, the Chicago City Treasurer, faced a decision with potential personal and political ramifications: whether or not to ask the city’s Mayor to join a class action antitrust suit against the city’s creditors for actions they took during the Global...
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Keywords:
Personal Development;
Career Journey;
Leadership Development;
Career;
Leadership;
Government and Politics;
Personal Development and Career;
Public Administration Industry;
United States;
Chicago
Margolis, Joshua, and Michael Norris. "Kurt Summers: Investing in Our Chicago." Harvard Business School Case 417-023, December 2016. (Revised February 2019.)
- November 2016 (Revised December 2020)
- Case
Canada Mortgage and Housing Corporation in Motion
By: Boris Groysberg and Sarah L. Abbott
Evan Siddall, newly appointed CEO of Canada Mortgage Housing Corporation, a governmental organization focused on the residential housing market, is charged with leading change at the organization. The case follows this process of change step by step and looks at the...
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Keywords:
Leadership, Personal Strategy & Style;
Government Organizations;
Performance Management;
Organizational Change And Transformation;
Culture;
Leading Change;
Change;
Organizational Change and Adaptation;
Organizational Culture;
Performance Evaluation;
Government Administration;
Risk Management;
Restructuring;
Leadership;
Performance;
Change Management;
Financial Services Industry;
Canada
Groysberg, Boris, and Sarah L. Abbott. "Canada Mortgage and Housing Corporation in Motion." Harvard Business School Case 417-049, November 2016. (Revised December 2020.)
- November 2016 (Revised August 2020)
- Case
Improving Access at VA
By: Ryan W. Buell, Robert S. Huckman and Sam Travers
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans...
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Keywords:
Service Operations;
Service Delivery;
Social Issues;
Health Care and Treatment;
Government Administration;
Performance Improvement;
Public Administration Industry;
Public Administration Industry;
United States
Buell, Ryan W., Robert S. Huckman, and Sam Travers. "Improving Access at VA." Harvard Business School Case 617-012, November 2016. (Revised August 2020.)
- November 2016
- Case
ShotSpotter
By: Mitchell Weiss and Sarah McAra
SST, Inc. offered a subscription-based gunfire detection service, ShotSpotter Flex, to cities across the United States in addition to a few abroad. Over its 20-year history, SST had mostly honed a reliable business-to-government sales model, and the company had been...
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Keywords:
ShotSpotter;
SST;
Internet Of Things;
IoT;
Smart Cities;
Public Entrepreneurship;
Enterprise Sales;
Scaling And Growth;
Government;
Public Sector;
Innovation;
Ralph Clark;
Entrepreneurship;
Sales;
Innovation and Invention;
Public Administration Industry;
California;
United States
Weiss, Mitchell, and Sarah McAra. "ShotSpotter." Harvard Business School Case 817-034, November 2016.
- October 2016
- Case
Moshe Kahlon: Telecommunications Reform and Competition in Israel's Cellular Market (A)
By: Joshua Margolis, Amram Migdal and Kerry Herman
The case addresses reforms to regulations in Israel’s telecommunications industry initiated and implemented under the leadership of Minister of Communications Moshe Kahlon in 2009-2010. The case highlights the challenges faced by a politician attempting to institute...
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Keywords:
Market Reform;
Political Leadership;
Industry Regulation;
Regulatory Reforms;
Economic Sectors;
Private Sector;
Public Sector;
Ethics;
Values and Beliefs;
Geopolitical Units;
Country;
Geography;
Government Administration;
Government Legislation;
Business History;
Leadership Style;
Leading Change;
Market Design;
Market Participation;
Supply and Industry;
Duopoly and Oligopoly;
Industry Structures;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Israel
Margolis, Joshua, Amram Migdal, and Kerry Herman. "Moshe Kahlon: Telecommunications Reform and Competition in Israel's Cellular Market (A)." Harvard Business School Case 417-017, October 2016.
- October 2016
- Supplement
Moshe Kahlon: Telecommunications Reform and Competition in Israel's Cellular Market (B)
By: Joshua Margolis, Amram Migdal and Kerry Herman
The case complements “Moshe Kahlon: Telecommunications Reform and Competition in Israel’s Cellular Market (A),” HBS case number 417-017, which addresses reforms to regulations in Israel’s telecommunications industry initiated and implemented under the leadership of...
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Keywords:
Market Reform;
Political Leadership;
Industry Regulation;
Regulatory Reforms;
Economic Sectors;
Private Sector;
Public Sector;
Values and Beliefs;
Ethics;
Geography;
Geopolitical Units;
Country;
Government and Politics;
Government Administration;
Government Legislation;
Leadership;
Leadership Style;
Leading Change;
Market Design;
Market Participation;
Duopoly and Oligopoly;
Supply and Industry;
Industry Structures;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Israel
Margolis, Joshua, Amram Migdal, and Kerry Herman. "Moshe Kahlon: Telecommunications Reform and Competition in Israel's Cellular Market (B)." Harvard Business School Supplement 417-018, October 2016.
- October 2016 (Revised March 2017)
- Case
Airbnb in Amsterdam (A)
By: Mitchell Weiss, Emer Moloney and Vincent Dessain
In February 2014, Amsterdam became the first city to issue new regulations specifically to allow home sharing. Airbnb's Molly Turner, global head of civic partnerships; her colleagues at the San Francisco–based home sharing platform; and her counterparts in Amsterdam's...
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Keywords:
Public Entrepreneurship;
Innovation;
Sharing Economy;
Amsterdam;
Airbnb;
Molly Turner;
Regulation;
Homesharing;
Tourism;
Business And Government;
Public-private Partnership;
Entrepreneurship;
Business and Government Relations;
Government Administration;
Public Sector;
City;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Netherlands;
Europe
Weiss, Mitchell, Emer Moloney, and Vincent Dessain. "Airbnb in Amsterdam (A)." Harvard Business School Case 817-013, October 2016. (Revised March 2017.)
- October 2016
- Supplement
Airbnb in Amsterdam (B)
By: Mitchell Weiss, Emer Moloney and Vincent Dessain
In December 2014, Amsterdam and Airbnb announced an MOU to promote responsible home sharing and to simplify the payment of tourist tax for hosts in the city. It was the most comprehensive agreement that Airbnb had with any city in the world. Its final provision read,...
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Keywords:
Public Entrepreneurship;
Innovation;
Sharing Economy;
Amsterdam;
Airbnb;
Molly Turner;
Regulation;
Homesharing;
Tourism;
Business And Government;
Public-private Partnership;
Business and Government Relations;
Government Administration;
Public Sector;
City;
Urban Development;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Netherlands;
Europe
Weiss, Mitchell, Emer Moloney, and Vincent Dessain. "Airbnb in Amsterdam (B)." Harvard Business School Supplement 817-014, October 2016.
- September 2016 (Revised October 2018)
- Case
LabCDMX: Experiment 50
By: Mitchell Weiss and Maria Fernanda Miguel
There were probably 30,000 public buses, minibuses, and vans in Mexico City. Though, in 2015, no one knew for certain since no comprehensive schedule existed. This was why el Laboratorio para la Ciudad (or LabCDMX) had spawned an effort to generate a map of the...
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Keywords:
Public Entrepreneurship;
Experimentation;
Lean Startup;
Government;
Innovation;
Crowdsourcing;
Open Data;
Entrepreneurship;
Social Entrepreneurship;
Innovation and Invention;
Innovation Leadership;
Government Administration;
Transportation;
Transportation Industry;
Mexico City;
Mexico
Weiss, Mitchell, and Maria Fernanda Miguel. "LabCDMX: Experiment 50." Harvard Business School Case 817-031, September 2016. (Revised October 2018.)
- August 2016 (Revised March 2019)
- Case
Tom Kalil: Leading Technology & Innovation at the White House
By: Linda A. Hill and Allison J. Wigen
This case explores the role of Tom Kalil as Deputy Director for Technology & Innovation at the White House Office of Science and Technology Policy. With the end of President Obama's Administration drawing near, Kalil and his team of "policy entrepreneurs" must work to...
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Keywords:
Innovation;
Innovation Leadership;
Government Innovation;
Talent Management;
Collaboration;
Policy-making;
Public Sector Management;
Leadership And Managing People;
Public-Private Partnerships;
Ecosystems;
Science And Technology Studies;
Public Entrepreneurship;
Business And Government;
Entrepreneurship;
Government and Politics;
Leadership;
Networks;
Partners and Partnerships;
Science;
Technology;
Technology Industry;
North and Central America;
United States;
District of Columbia
Hill, Linda A., and Allison J. Wigen. "Tom Kalil: Leading Technology & Innovation at the White House." Harvard Business School Case 417-021, August 2016. (Revised March 2019.)
- May 20, 2016
- Comment
World Health Organization Lacks Leadership to Combat Pandemics
By: John A. Quelch
When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives...
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Keywords:
Global Health;
World Health Organization;
World Bank;
Pandemics;
Emergency Preparedness;
Experience and Expertise;
Decisions;
Forecasting and Prediction;
Communication Strategy;
Nonverbal Communication;
Framework;
Governance;
Government and Politics;
Health;
Management;
Practice;
Problems and Challenges;
Projects;
Risk and Uncertainty;
Human Needs;
Civil Society or Community;
Social Issues;
Welfare or Wellbeing;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Africa;
Asia;
Europe;
Latin America;
North and Central America;
South America;
West Indies
Quelch, John A. "World Health Organization Lacks Leadership to Combat Pandemics." Harvard Business School Working Knowledge (May 20, 2016).
- February 2016 (Revised August 2017)
- Case
Battle Over a Bank: Defining the Limits of Federal Power Under a New Constitution
By: David Moss and Marc Campasano
In late February, 1791, Treasury Secretary Alexander Hamilton submitted a report to President Washington defending his recent proposal for a national bank, which he hoped would bolster the American economy and assist the federal government in managing its finances....
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Keywords:
Governance;
Central Banking;
Laws and Statutes;
Government and Politics;
History;
Public Administration Industry;
United States
Moss, David, and Marc Campasano. "Battle Over a Bank: Defining the Limits of Federal Power Under a New Constitution." Harvard Business School Case 716-052, February 2016. (Revised August 2017.)
- February 2016 (Revised April 2017)
- Case
Democracy and Women's Rights in America: The Fight over the ERA
By: David Moss, Amy Smekar, Dean Grodzins, Rachel Wilf and Marc Campasano
On the afternoon of June 21, 1982, the Florida Senate prepared to vote on whether to ratify the proposed Equal Rights Amendment (ERA) to the U.S. Constitution, which stated that “Equality of Rights under the law shall not be denied or abridged by the United States or...
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Moss, David, Amy Smekar, Dean Grodzins, Rachel Wilf, and Marc Campasano. "Democracy and Women's Rights in America: The Fight over the ERA." Harvard Business School Case 716-041, February 2016. (Revised April 2017.)
- February 2016 (Revised July 2017)
- Case
Leadership and Independence at the Federal Reserve
By: David Moss and Marc Campasano
“From the Great Depression, to the stagflation of the seventies, to the current economic crisis caused by the housing bubble, every economic downturn suffered by this country over the past century can be traced to Federal Reserve policy.” Ron Paul, a Republican from...
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Keywords:
Government Legislation;
Central Banking;
Policy;
Financial Crisis;
Business and Government Relations;
Public Administration Industry;
Public Administration Industry;
United States
Moss, David, and Marc Campasano. "Leadership and Independence at the Federal Reserve." Harvard Business School Case 716-040, February 2016. (Revised July 2017.)
- January 2016 (Revised August 2019)
- Case
From Preparatory Academy to National Flagship: The Evolution of Tsinghua University
By: William C. Kirby and Joycelyn W. Eby
Tsinghua University is one of the most prominent universities in China, and, increasingly, in the world. Its evolution to this position reflects the major developments in Chinese history—outward looking internationalism in the 1920s and 1930s, creative survival in the...
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Keywords:
University Administration;
University Curriculum;
University Faculty;
World-class Universities;
Higher Education;
History;
Governance;
Education Industry;
China;
Beijing
Kirby, William C., and Joycelyn W. Eby. "From Preparatory Academy to National Flagship: The Evolution of Tsinghua University." Harvard Business School Case 316-141, January 2016. (Revised August 2019.)
- Article
Memos to the President from a 'Council of Psychological Science Advisers'
By: Bethany A. Teachman, Michael I. Norton and Barbara A. Spellman
On September 15, 2015, President Obama issued an Executive Order recommending that executive departments and agencies use "behavioral science insights to better serve the American people." The articles in this special section were already in press when the order was...
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Keywords:
Social Psychology;
Government Administration;
Public Administration Industry;
United States
Teachman, Bethany A., Michael I. Norton, and Barbara A. Spellman. "Memos to the President from a 'Council of Psychological Science Advisers'." Perspectives on Psychological Science 10, no. 6 (November 2015): 697–700.
- 2015
- Working Paper
The Integrity of Private Third-party Compliance Monitoring
By: Jodi L. Short and Michael W. Toffel
Government agencies are increasingly turning to private, third-party monitors to inspect and assess regulated entities’ compliance with law. The integrity of these regulatory regimes rests on the validity of the information third-party monitors provide to regulators....
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Keywords:
Regulation;
Compliance;
Compliance Policies;
Conflict Of Interest;
Independent Third Party;
Inspection;
Audit Quality;
Auditor;
Audit;
Environment;
Production;
Supply Chain;
Quality;
Government Administration;
Working Conditions;
Safety;
Labor;
Governing Rules, Regulations, and Reforms;
Governance Compliance;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
Public Administration Industry;
United States
Short, Jodi L., and Michael W. Toffel. "The Integrity of Private Third-party Compliance Monitoring." Harvard Kennedy School Regulatory Policy Program Working Paper, No. RPP-2015-20, November 2015. (Revised December 2015.)