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- February 03, 2021
- Article
Reimagining the Balanced Scorecard for the ESG Era
By: Robert S. Kaplan and David McMillan
Companies are increasingly aware that their customers and society in general expect businesses to adopt and work towards social and environmental objectives as well as the traditional financial ones. This involves not only re-evaluating firms’ models but re-imagining...
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Keywords:
Esg (environmental, Social, Governance) Performance;
Business Ecosystems;
Balanced Scorecard;
Adaptation;
business Model;
business And Stakeholder Relations
Kaplan, Robert S., and David McMillan. "Reimagining the Balanced Scorecard for the ESG Era." Harvard Business Review Digital Articles (February 3, 2021).
- February 2021
- Article
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
By: Ryan W. Buell and Basak Kalkanci
Amid growing calls for transparency and social and environmental responsibility, companies are employing different strategies to improve consumer perceptions of their brands. Some pursue internal initiatives that reduce their negative social or environmental impacts...
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Keywords:
Sustainable Operations;
Corporate Social Responsibility;
Operational Transparency;
Corporate Social Responsibility And Impact;
Operations;
Environmental Sustainability;
Consumer Behavior;
Perception
Buell, Ryan W., and Basak Kalkanci. "How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice." Management Science 67, no. 2 (February 2021): 932–950.
- January 2021
- Case
Saham Group: It's In the Genes
By: Christina R. Wing and Gamze Yucaoglu
The case opens in August 2020 as Moulay Mhamed Elalamy (Mhamed), CEO of the Saham Group (the Group), a pan-African investment company that operates a variety of businesses out of Morocco, contemplates the Group’s identity, its investment strategy, and how to navigate...
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- January 2021
- Case
'GEnron?' Markopolos versus General Electric (A)
By: Jonas Heese and David Lane
In August 2019, Harry Markopolos—the forensic accountant known for uncovering Bernie Madoff’s Ponzi scheme—alleged that General Electric had committed accounting fraud totaling $38 billion, coining the term “GEnron” for perceived similarities with the 2001 accounting...
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- 2021
- Working Paper
Real Credit Cycles
By: Pedro Bordalo, Nicola Gennaioli, Andrei Shleifer and Stephen J. Terry
We incorporate diagnostic expectations, a psychologically founded model of overreaction to news, into a workhorse business cycle model with heterogeneous firms and risky debt. A realistic degree of diagnosticity, estimated from the forecast errors of managers of US...
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Bordalo, Pedro, Nicola Gennaioli, Andrei Shleifer, and Stephen J. Terry. "Real Credit Cycles." NBER Working Paper Series, No. 28416, January 2021.
- 2020
- Working Paper
Gentrification and Neighborhood Change: Evidence from Yelp
By: Edward L. Glaeser, Michael Luca and Erica Moszkowski
How does gentrification transform neighborhoods? Gentrification can harm current residents by increasing rental costs and by eliminating old amenities, including distinctive local stores. Rising rents represent redistribution from tenants to landlords and can therefore...
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Keywords:
Gentrification;
Neighborhoods;
Impact;
Geographic Location;
Local Range;
Transition;
business Exit Or Shutdown
Glaeser, Edward L., Michael Luca, and Erica Moszkowski. "Gentrification and Neighborhood Change: Evidence from Yelp." Harvard Business School Working Paper, No. 21-074, December 2020.
- December 2020
- Case
Urban Company
Urban Company is an India-based market platform that helps customers book home services and at home beauty services. The company differentiated itself by investing heavily in building customer trust. Rather than merely positioning itself as a lead generating...
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Keywords:
Entrepreneurship;
Market Platforms;
Emerging Markets;
Strategy;
Service Delivery;
Trust;
Technology Industry;
Service Industry;
India
Palepu, Krishna G. "Urban Company." Harvard Business School Case 121-041, December 2020.
- December 2020 (Revised February 2021)
- Supplement
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai and Suzanne Antoniou
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government...
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Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
Conflict And Resolution;
Conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Welfare;
Tulsa;
Oklahoma;
United States
- December 2020 (Revised February 2021)
- Teaching Note
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai and Suzanne Antoniou
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government...
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Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
Conflict And Resolution;
Conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Welfare;
Tulsa;
Oklahoma;
United States
- Article
Incorporating the Arts to Create Technical Leaders of the Future
By: Linda A. Hill
Engineering education should be reimagined to create a new generation of technical leaders prepared to dream, invent, and steward the future. These leaders of tomorrow will need to bridge business, engineering, and the arts.
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Hill, Linda A. "Incorporating the Arts to Create Technical Leaders of the Future." The Bridge 50, no. S (Winter 2020). (Special 50th Anniversary Issue edited by Ronald M. Latanision.)
- November 2020
- Background Note
The New Generation of Retail
By: William R. Kerr, Daniel O'Connor and James Palano
- November 2020 (Revised February 2021)
- Case
HP Instant Ink: (Self) Disrupting the Consumer Printing Market
By: Elie Ofek, Marco Bertini, Oded Koenigsberg and George Gonzalez
Seeking to disrupt the consumer printing market (before being disrupted by others), and in response to customer pain points, in 2013 HP Inc. launched an ink replenishment service called Instant Ink, where customers pay a monthly subscription fee based on the number of...
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Keywords:
Printing;
Ink;
Subscription Model;
Customers;
Hardware;
Service Delivery;
business Model;
Disruption;
Growth And Development Strategy
Ofek, Elie, Marco Bertini, Oded Koenigsberg, and George Gonzalez. "HP Instant Ink: (Self) Disrupting the Consumer Printing Market." Harvard Business School Case 521-016, November 2020. (Revised February 2021.)
- November 2020
- Case
The 1,000-Year Plan: Lee Kum Kee and Sustaining a Family Culture
By: Lauren Cohen, Dawn H. Lau and Billy Chan
The Lee family, whose Hong Kong-based Lee Kum Kee company has established itself as a legend within the Chinese and Asian sauce world, sets out to create a daring new vision of what family legacy means. With the family business having been established in 1888, and by...
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Keywords:
Family business;
Mission And Purpose;
Values And Beliefs;
business And Community Relations;
Organizational Structure;
Strategic Planning
Cohen, Lauren, Dawn H. Lau, and Billy Chan. "The 1,000-Year Plan: Lee Kum Kee and Sustaining a Family Culture." Harvard Business School Case 221-047, November 2020.
- November–December 2020
- Article
Rethinking the On-Demand Workforce
By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan
As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal...
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Keywords:
Talent Acquisition;
Platforms;
Skilled Labor Recruitment;
Gig Economy;
Talent And Talent Management;
Selection And Staffing;
Online Technology;
Strategy
Fuller, Joseph B., Manjari Raman, Allison Bailey, and Nithya Vaduganathan. "Rethinking the On-Demand Workforce." Harvard Business Review 98, no. 6 (November–December 2020): 96–103.
- October 2020 (Revised February 2021)
- Case
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai, Suzanne Antoniou and Leanne Fan
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants, including Representative Regina Goodwin of Tulsa, believe they should be addressed through reparations and have consequently continued to push the government...
View Details
Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
Conflict And Resolution;
Conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Tulsa;
Oklahoma;
United States
Desai, Mihir A., Suzanne Antoniou, and Leanne Fan. "The Tulsa Massacre and the Call for Reparations." Harvard Business School Case 221-039, October 2020. (Revised February 2021.)
- Fall 2020
- Article
Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa
Over the past two decades the Program on Negotiation at Harvard Law School (PON) has named thirteen people as Great Negotiators. The project, directed by my colleague Jim Sebenius, has given us the opportunity to commend our honorees’ outstanding work and to learn from...
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Wheeler, Michael A. "Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa." Negotiation Journal 36, no. 4 (Fall 2020): 471–487.
- 2020
- Chapter
Climate Change Is Going to Transform Where and How We Build
By: John D. Macomber
As fires, floods, and droughts increasingly threaten homes, businesses, and other institutions, climate risk has become financial risk. This implies that homeowners and investors have been making location decisions without properly pricing the cost of potential peril,...
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Macomber, John D. "Climate Change Is Going to Transform Where and How We Build." In Climate Change: The Insights You Need from Harvard Business Review. Vol. 12. HBR Insights Series. Boston, MA: Harvard Business Review Press, 2020.
- September 2020
- Case
Keeping It in the Family at the Hayden Saw Company
By: V.G. Narayanan and John Masko
In 2019, Board Chair and third-generation shareholder Helen Fullerton was preparing for a meeting to discuss Ohio-based Hayden Saw Company’s (Hayden) future as a family business. As the company entered its fifth decade, the Hayden family was dealing with three distinct...
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Keywords:
Family business;
Corporate Governance;
Family Ownership;
business And Shareholder Relations;
Family And Family Relationships;
Governing And Advisory Boards;
Construction Industry;
Ohio;
United States
Narayanan, V.G., and John Masko. "Keeping It in the Family at the Hayden Saw Company." Harvard Business School Case 121-026, September 2020.
- September 2020
- Article
The Rise of the Investor State: State Capital in the Chinese Economy
By: Meg Rithmire and Hao Chen
The nature and extent of the role of the Chinese state in the economy is fundamental to many empirical and theoretical debates about that country’s political economy. We document and explain the rise of a novel form of intervention on the part of the Chinese state: the...
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Keywords:
China's Political Economy;
State Shareholding;
State-business Relations;
State Capitalism;
China's Financial System;
Economy;
business And Government Relations;
Finance;
System;
China
Rithmire, Meg, and Hao Chen. "The Rise of the Investor State: State Capital in the Chinese Economy." Studies in Comparative International Development 55, no. 3 (September 2020): 257–277.
- August 2020 (Revised November 2020)
- Case
George Soros: The Stateless Statesman
By: Geoffrey Jones and Wendy Ying
This case traces the business career and philanthropic activities of George Soros. The Hungarian-born Soros made a fortune as a hedge fund investor after establishing Quantum Fund on the tax haven island of Curaçao in the Netherlands Antilles in 1973 where he was...
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Keywords:
Hedge Fund;
Philanthropy;
Populism;
Finance;
Philanthropy And Charitable Giving;
Political Elections;
Financial Services Industry;
Europe;
Hungary;
United Kingdom;
North And Central America;
United States
Jones, Geoffrey, and Wendy Ying. "George Soros: The Stateless Statesman." Harvard Business School Case 321-012, August 2020. (Revised November 2020.)