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      Enterprise Risk Management Remove Enterprise Risk Management →

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      Enterprise Risk Management at Hydro One (A)
      Enterprise Risk Management at Hydro One (A)
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      • March 2021
      • Background Note

      The Pandemic's Impact on the U.S. Food System

      By: Jose B. Alvarez and Natalie Kindred
      This note is intended not as a comprehensive account but as a starting point for discussion about the impact of the Covid-19 pandemic on the U.S. food system. Written in late 2020, the note describes, in part through the voices of industry leaders, how the pandemic...  View Details
      Keywords: Agribusiness; risk And Uncertainty; risk management; Leadership; Change management; Safety; Health; Health Pandemics; Disruption; Adaptation; Supply Chain; Supply Chain management; Retail Industry; Food And Beverage Industry; Agriculture And Agribusiness Industry; Transportation Industry; United States
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      Alvarez, Jose B., and Natalie Kindred. "The Pandemic's Impact on the U.S. Food System." Harvard Business School Background Note 521-065, March 2021.
      • March 2021
      • Case

      Seeding and Selling Asana

      By: Jeffrey F. Rayport, Susie Ma and Amram Migdal
      This case explores a radical new way of organizing a sales team to sell a SaaS product with tremendous organic growth. In 2019, Oliver Jay was head of global revenue and business development at Asana, a company whose namesake product was a work management software app...  View Details
      Keywords: Saas; Customer Journey; Sales; Salesforce management; Technology; Software; Technology Industry; United States
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      Rayport, Jeffrey F., Susie Ma, and Amram Migdal. "Seeding and Selling Asana." Harvard Business School Case 821-054, March 2021.
      • March 2021
      • Supplement

      Snapp: Scaling Under Sanctions in Iran (B)

      By: Meg Rithmire and Gamze Yucaoglu
      The case opens in November 2020 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, eagerly await the results of the U.S. presidential elections.
      The case takes us through the challenging times between November...  View Details
      Keywords: Sanctions; Change management; Disruption; Volatility; Decision Choices And Conditions; Cross-cultural And Cross-border Issues; Government And Politics; International Relations; National Security; Crisis management; risk management; Health Pandemics; Transportation Industry; Middle East; Iran
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      Rithmire, Meg, and Gamze Yucaoglu. "Snapp: Scaling Under Sanctions in Iran (B)." Harvard Business School Supplement 721-036, March 2021.
      • March 2021
      • Case

      Nayana Mawilmada: Transforming Urban Development in Sri Lanka

      By: Joshua D. Margolis and Mahima Rao-Kachroo
      In February 2018, Nayana Mawilmada (Nayana), investment head for the Sri Lankan government’s ambitious $40 billion Megapolis project, must weigh an attractive job offer to move from the public sector to the private sector. A massive government project aimed at...  View Details
      Keywords: Change management; Transformation; Decision Making; Public Sector; Experience And Expertise; Strategic Planning; Work-life Balance; Transportation; risk And Uncertainty; Power And Influence; Personal Development And Career; Real Estate Industry; Rail Industry; Transportation Industry; South Asia; Sri Lanka; Boston; Virginia; United States
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      Margolis, Joshua D., and Mahima Rao-Kachroo. "Nayana Mawilmada: Transforming Urban Development in Sri Lanka." Harvard Business School Case 421-065, March 2021.
      • February 2021
      • Case

      Enterprise Agility at Komerční Banka

      By: Euvin Naidoo, Suraj Srinivasan and Sarah Gulick
      In 2017, Jan Juchelka, the new CEO of Komerční Banka, identified the need for the bank to start an enterprise wide agile transformation. He started by working to create a sense of urgency to kick-start a process to enable the level of service delivery to customers he...  View Details
      Keywords: Agile; Agility; Transformation; Organizational Structure; Business Headquarters; management Analysis, Tools, And Techniques; management Systems; Banking Industry; Czech Republic
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      Naidoo, Euvin, Suraj Srinivasan, and Sarah Gulick. "Enterprise Agility at Komerční Banka." Harvard Business School Case 121-020, February 2021.
      • January 2021
      • Case

      Leading Culture Change at SEB

      By: Amy C. Edmondson and Elena Corsi
      The Risk organization at SEB, a leading Nordic financial services group founded in 1856, undertook a culture change program focused on psychological safety, empathic listening, and strategic framing. The program enabled risk organization teams to make progress on...  View Details
      Keywords: Leadership; risk management; Leading Change; Organizational Culture; Decision Making; Banking Industry; Sweden
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      Edmondson, Amy C., and Elena Corsi. "Leading Culture Change at SEB." Harvard Business School Case 621-074, February 2021.
      • 2020
      • Working Paper

      From Online Content to Offline Results: Effects of a Best Practices Initiative on an Enterprise Social Network

      By: Shelley Xin Li and Tatiana Sandino
      We examine the effects of a best practices initiative on an enterprise social network (ESN) with a natural field experiment in a large grocery store chain. Our results do not show an immediate improvement in sales, but do show 3.67-percent higher sales for the...  View Details
      Keywords: Retail; Best Practices; Enterprise Social Media; Management Accounting And Control Systems; Knowledge Sharing; Networks; management Systems; management Practices And Processes; Europe
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      Li, Shelley Xin, and Tatiana Sandino. "From Online Content to Offline Results: Effects of a Best Practices Initiative on an Enterprise Social Network." Harvard Business School Working Paper, No. 21-085, February 2021.
      • 2021
      • Book

      Sales Management That Works: How to Sell in a World That Never Stops Changing

      By: Frank V. Cespedes
      Selling is changing, but the impact on sales of megatrends like ecommerce, big data, and AI is often misunderstood and not supported by empirical data. Managers who fail to separate fact from hype will make decisions based on bad assumptions and, in a competitive...  View Details
      Keywords: Sales; Strategy; Salesforce management; Change; Adaptation
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      Cespedes, Frank V. Sales Management That Works: How to Sell in a World That Never Stops Changing. Boston, MA: Harvard Business Review Press, 2021.
      • January 25, 2021
      • Article

      When Every Employee Is a Risk Manager

      By: Kurt Meyer, Anette Mikes and Robert S. Kaplan
      Risk management needs to be part of the daily lives of all employees up, down, and across an organization. Here’s how the Swiss electricity network achieves that.  View Details
      Keywords: Employees; risk management
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      Meyer, Kurt, Anette Mikes, and Robert S. Kaplan. "When Every Employee Is a Risk Manager." Harvard Business Review Digital Articles (January 25, 2021).
      • January 2021
      • Case

      Saham Group: It's In the Genes

      By: Christina R. Wing and Gamze Yucaoglu
      The case opens in August 2020 as Moulay Mhamed Elalamy (Mhamed), CEO of the Saham Group (the Group), a pan-African investment company that operates a variety of businesses out of Morocco, contemplates the Group’s identity, its investment strategy, and how to navigate...  View Details
      Keywords: Family And Family Relationships; Family Business; For-profit Firms; Transformation; Transition; Emerging Markets; Change management; Private Equity; Investment; Strategy; Insurance Industry; Real Estate Industry; Education Industry; Agriculture And Agribusiness Industry; Morocco; Africa
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      Wing, Christina R., and Gamze Yucaoglu. "Saham Group: It's In the Genes." Harvard Business School Case 621-069, January 2021.
      • January 2021
      • Case

      Snapp: Scaling Under Sanctions in Iran (A)

      By: Meg Rithmire and Gamze Yucaoglu
      "The case opens in November 2019 as Eyad Alkassar and Mahmoud Fouz, co-founders of Iran’s first and leading ride-hailing platform, Snapp, find out about Apple’s and Google’s decision to remove all Iranian apps from their respective application stores.
      The case...  View Details
      Keywords: Sanctions; Change management; Disruption; Volatility; Decision Choices And Conditions; Cross-cultural And Cross-border Issues; Government And Politics; International Relations; National Security; risk management; Crisis management; Transportation Industry; Iran; Middle East
      Citation
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      Rithmire, Meg, and Gamze Yucaoglu. "Snapp: Scaling Under Sanctions in Iran (A)." Harvard Business School Case 721-020, January 2021.
      • January 2021
      • Case

      Cinépolis

      By: Joshua D. Margolis and Fernanda Miguel
      Two weeks after Cinepolis released a documentary film about corruption, a judge ordered its provisional suspension, claiming it had to be edited before it continued to be shown, against Mexican cinematography laws. Cinépolis, Latin America’s largest movie theater chain...  View Details
      Keywords: Movies; Entertainment; Corruption; Risk Assessment; Communication Strategy; Crime And Corruption; Decision Making; Film Entertainment; Ethics; Leadership; risk management; Entertainment And Recreation Industry; Motion Pictures And Video Industry; Mexico; Latin America; North And Central America
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      Margolis, Joshua D., and Fernanda Miguel. "Cinépolis." Harvard Business School Case 421-053, January 2021.
      • 2021
      • Working Paper

      Auditor Independence and Outsourcing: Aligning Incentives to Mitigate Shilling and Shirking

      By: Ashley Palmarozzo, Jodi L. Short and Michael W. Toffel
      Multinational corporations (MNCs) hire auditors to assess their business partners’ compliance with quality, working conditions, and environmental standards. Independent third-party auditors are widely assumed to outperform second-party auditors employed and thus...  View Details
      Keywords: Concurrent Sourcing; Transaction Cost Economics; Outsourcing; Suppliers; Monitoring; Business Strategy; Vertical Integration; Supply Chain management; Quality; Safety; risk And Uncertainty; Apparel And Accessories Industry; Retail Industry; China; India; Bangladesh
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      Palmarozzo, Ashley, Jodi L. Short, and Michael W. Toffel. "Auditor Independence and Outsourcing: Aligning Incentives to Mitigate Shilling and Shirking." Harvard Business School Working Paper, No. 21-078, January 2021.
      • January 2021
      • Case

      ByteDance: TikTok and the Trials of Going Viral

      By: William C. Kirby and John P. McHugh
      Keywords: China; Technology; Startup; Start-up; International Strategy; Global Strategy And Leadership; Global Strategy; Innovation; Entrepreneurship; Political Risk; Regulations; Trump; Foreign Policy; Foreign Investment; Social Media; Chinese Internet Market; Global Strategy; Crisis management; risk And Uncertainty; Entrepreneurship; Technology Industry; China; United States
      Citation
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      Kirby, William C., and John P. McHugh. "ByteDance: TikTok and the Trials of Going Viral." Harvard Business School Case 321-110, January 2021.
      • January 2021
      • Supplement

      What Went Wrong with Boeing’s 737 Max? (B)

      By: William W. George and Amram Migdal
      Following the March 10, 2019, crash of Ethiopian Airlines flight 302, en route to Nairobi, Kenya and the October 29, 2018, downing of Lion Air flight 610 as it took off from Jakarta, Indonesia, Boeing’s 737 Max jet, the model flown in both instances, was grounded by...  View Details
      Keywords: Ethics; Values And Beliefs; Governance; Corporate Accountability; Governance Controls; Governing Rules, Regulations, And Reforms; Leadership; management; Business Or Company management; Crisis management; risk management; Organizations; Organizational Culture; Problems And Challenges; risk And Uncertainty; Safety; Failure; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; North America; United States
      Citation
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      George, William W., and Amram Migdal. "What Went Wrong with Boeing’s 737 Max? (B)." Harvard Business School Supplement 321-001, January 2021.
      • January–February 2021
      • Article

      Compensation Packages That Actually Drive Performance

      By: Boris Groysberg, Sarah Abbott, Michael R. Marino and Metin Aksoy
      By aligning executives’ financial incentives with company strategy, a firm can inspire its management to deliver superior results. But it can be hard to get pay packages right. In this article four experts break down the key elements of compensation and explain how to...  View Details
      Keywords: Executive Compensation; Compensation And Benefits; Motivation And Incentives; Strategy; Performance
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      Groysberg, Boris, Sarah Abbott, Michael R. Marino, and Metin Aksoy. "Compensation Packages That Actually Drive Performance." Harvard Business Review 99, no. 1 (January–February 2021): 102–111.
      • December 2020 (Revised March 2021)
      • Case

      Made In Space, Expectations Management, and the Business of In-Space Manufacturing

      By: Matthew C. Weinzierl and Mehak Sarang
      After having proven its base technology (3D printing) through NASA solicitations and contracts, Made In Space was searching for a viable commercial application. But the business case for the leading candidate, high-quality fiber optic cable for use on Earth, remained...  View Details
      Keywords: Aerospace; Space; Space Economy; 3d Printing; Manufacturing; Public-private Partnership; Partners And Partnerships; Strategy; Business And Government Relations; Aerospace Industry; Manufacturing Industry
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      Weinzierl, Matthew C., and Mehak Sarang. "Made In Space, Expectations Management, and the Business of In-Space Manufacturing." Harvard Business School Case 721-025, December 2020. (Revised March 2021.)
      • December 2020 (Revised February 2021)
      • Case

      Riverstone

      By: David E. Bell and Natalie Kindred
      Keywords: Strategy; Globalization; Cross-cultural And Cross-border Issues; Animal-based Agribusiness; Consumer Behavior; Demand And Consumers; Disruption; risk And Uncertainty; risk management; Agriculture And Agribusiness Industry; Food And Beverage Industry; Consulting Industry; United States; China
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      Bell, David E., and Natalie Kindred. "Riverstone." Harvard Business School Case 521-063, December 2020. (Revised February 2021.)
      • December 2020
      • Supplement

      France Télécom (B): A Wave of Staff Suicides

      By: Cynthia A. Montgomery and Ashley V. Whillans
      In the B case we learn that at least 19 France Telecom employees took their own lives between 2006 and 2009, 12 others attempted suicide, and eight suffered from serious depression for reasons reportedly related to work. Some of these deaths occurred in public places,...  View Details
      Keywords: Change; Crime And Corruption; Ethics; Health; Human Capital; Human Resources; Labor And management Relations; Labor Unions; Law; Social Psychology; Strategy; Leadership Style; Organizations; Problems And Challenges; Relationships; Crisis management; Employees; Well-being; Telecommunications Industry; Europe; European Union
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      Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (B): A Wave of Staff Suicides." Harvard Business School Supplement 721-421, December 2020.
      • November 2020
      • Case

      BRAC in 2020

      By: Tarun Khanna and Shreya Ramachandran
      In 2020, the largest non-governmental organization in the world, BRAC, headquartered in Dhaka, Bangladesh, has some big problems to tackle. Its founder, Sir Fazle Hasan Abed, has left behind a challenge: take the 1981-founded organization from Bangladesh to every...  View Details
      Keywords: Social enterprise; Education; Health; Social Issues; Poverty; Programs; management; Growth And Development Strategy; Global Strategy; Education Industry; Health Industry; Bangladesh; South Asia
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      Khanna, Tarun, and Shreya Ramachandran. "BRAC in 2020." Harvard Business School Case 721-416, November 2020.
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