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    • All HBS Web  (1,563)
      • Faculty Publications  (76)

      Employee Selection Remove Employee Selection →

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      Employee Selection as a Control System
      Employee Selection as a Control System
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      • December 24, 2020
      • Article

      How Businesses Can Find 'Hidden Workers'

      By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin and Ladan Davarzani
      Even before the COVID-19 pandemic, low- and middle-skill workers struggled to find and retain steady work. Now, many of these workers are considered “essential,” while many others are unemployed and struggling to find work. As the pandemic eases throughout 2021,...  View Details
      Keywords: Health Pandemics; employees; selection And Staffing
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      Fuller, Joseph B., Manjari Raman, Eva Sage-Gavin, and Ladan Davarzani. "How Businesses Can Find 'Hidden Workers'." Harvard Business Review Digital Articles (December 24, 2020).
      • 2020
      • Working Paper

      A Little Help from My Friends: How Receiving Assistance Affects Participation in Online Knowledge-Sharing Communities

      By: Eunkwang Seo, Frank Nagle and Sonali K. Shah
      Online knowledge-sharing communities are important arenas for the development and exchange of knowledge; both firm participation and sponsorship in communities are increasing, as is scholarly interest in understanding how interactions between members shape subsequent...  View Details
      Keywords: Online Communities; Knowledge Development; Innovation; Reciprocity; Knowledge Sharing; Networks; Innovation And Invention; Interpersonal Communication
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      Seo, Eunkwang, Frank Nagle, and Sonali K. Shah. "A Little Help from My Friends: How Receiving Assistance Affects Participation in Online Knowledge-Sharing Communities." Harvard Business School Working Paper, No. 21-026, August 2020.
      • July 2020
      • Article

      Who Should Select New Employees, Headquarters or the Unit Manager? Consequences of Centralizing Hiring at a Retail Chain

      By: Carolyn Deller and Tatiana Sandino
      We examine how changing the allocation of hiring decision rights in a multiunit organization affects employee-firm match quality, contingent on a unit’s circumstances. Our research site, a U.S. retail chain, switched from a decentralized hiring model (hiring by...  View Details
      Keywords: Control; selection; Decentralization; Company Values; Retail Chains; employees; selection And Staffing; Local Range; Business Headquarters; Decision Making
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      Deller, Carolyn, and Tatiana Sandino. "Who Should Select New Employees, Headquarters or the Unit Manager? Consequences of Centralizing Hiring at a Retail Chain." Accounting Review 95, no. 4 (July 2020): 173–198.
      • June 2020
      • Case

      MOD Pizza: A Winning Recipe? (Abridged)

      By: Boris Groysberg, John D. Vaughan and Matthew Preble
      This is an abridged version of “MOD Pizza: A Winning Recipe?” HBS Case No. 416-004. Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015...  View Details
      Keywords: Entrepreneurship; employees; employee Relationship Management; selection And Staffing; Leadership; Growth And Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility And Impact; Mission And Purpose; Service Industry; Food And Beverage Industry; United States
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      Groysberg, Boris, John D. Vaughan, and Matthew Preble. "MOD Pizza: A Winning Recipe? (Abridged)." Harvard Business School Case 420-118, June 2020.
      • February 2020
      • Case

      Leading Change in Talent at L'Oréal

      By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney
      Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful...  View Details
      Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency And Skills; Experience And Expertise; Talent And Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms And Management; Human Resources; employees; Recruitment; Retention; selection And Staffing; Innovation And Management; Jobs And Positions; Employment; Human Capital; Leadership; Leadership Development; Leadership Style; Leading Change; Management Practices And Processes; Marketing; Brands And Branding; Product Marketing; Organizations; Organizational Change And Adaptation; Organizational Structure; Personal Development And Career; Planning; Strategic Planning; Problems And Challenges; Networks; Social Psychology; Attitudes; Power And Influence; Social And Collaborative Networks; Business Strategy; Advertising Industry; Beauty And Cosmetics Industry; Consumer Products Industry; France; Paris
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      Ramarajan, Lakshmi, Vincent Dessain, and Emer Moloney. "Leading Change in Talent at L'Oréal." Harvard Business School Case 420-106, February 2020.
      • February 2020
      • Article

      Effects of a Tournament Incentive Plan Incorporating Managerial Discretion in a Geographically Dispersed Organization

      By: Carolyn Deller and Tatiana Sandino
      Using retail chain data, we study the effects of a tournament incentive plan based primarily on objective performance, but incorporating managerial discretion in the selection of winners. In principle, such plans could motivate employees to perform both at a high...  View Details
      Keywords: Tournaments; Subjectivity; Motivation And Incentives; Fairness; Performance Improvement; Geographic Location
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      Deller, Carolyn, and Tatiana Sandino. "Effects of a Tournament Incentive Plan Incorporating Managerial Discretion in a Geographically Dispersed Organization." Management Science 66, no. 2 (February 2020): 911–931.
      • 2019
      • Working Paper

      Thinking Outside the Box (12): The Benefits of Increased Transparency in Employer-Sponsored Health Insurance for the 180 Million Insured

      By: Regina E. Herzlinger and Barak D. Richman
      Economists have long noted that the tax exclusion of employer-sponsored insurance (ESI) caused workers to purchase health plans that differ in price and other characteristics from those they would otherwise choose for themselves. We explore the short-term and long-term...  View Details
      Keywords: After-tax Income; Consumer-driven Health Care; Health Care Costs; Health Insurance; Income Inequality; Tax Policy; Health Care And Treatment; Cost; Insurance; Income; Equality And Inequality; Taxation; Policy; United States
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      Herzlinger, Regina E., and Barak D. Richman. "Thinking Outside the Box (12): The Benefits of Increased Transparency in Employer-Sponsored Health Insurance for the 180 Million Insured." Duke Law School Public Law & Legal Theory Series, No. 2020-4, December 2019.
      • December 2019
      • Article

      When Do We Punish People Who Don't?

      By: Justin W. Martin, Jillian J. Jordan, David G. Rand and Fiery Cushman
      People often punish norm violations. In what cases is such punishment viewed as normative—a behavior that we “should”or even“must”engage in? We approach this question by asking when people who fail to punish a norm violator are, themselves, punished. (For instance, a...  View Details
      Keywords: Punishment; Norms; Cooperation; Societal Protocols; Adaptation
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      Martin, Justin W., Jillian J. Jordan, David G. Rand, and Fiery Cushman. "When Do We Punish People Who Don't?" Cognition 193 (December 2019).
      • October 14, 2019
      • Article

      Designing Better Online Review Systems

      By: Geoff Donaker, Hyunjin Kim and Michael Luca
      Online reviews are transforming the way consumers choose products and services of all sorts. We turn to TripAdvisor to plan a vacation, Zocdoc to find a doctor, and Yelp to choose a new restaurant. Reviews can create value for buyers and sellers alike, but only if they...  View Details
      Keywords: Reviews; Web Sites; Design; Quality; Reputation
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      Donaker, Geoff, Hyunjin Kim, and Michael Luca. "Designing Better Online Review Systems." Harvard Business Review 97, no. 6 (November–December 2019): 122–129.
      • October 2019
      • Case

      Engaging the Nationwide Workforce

      By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta
      Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this...  View Details
      Keywords: Talent And Talent Management; Change; Change Management; Transformation; Insurance; Human Resources; employees; employee Relationship Management; Retention; selection And Staffing; Employment; Human Capital; Leadership; Leadership Development; Organizational Change And Adaptation; Social Psychology; Financial Services Industry; Insurance Industry; United States; Ohio
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      Bernstein, Ethan S., Jessica Gover, and Sarah Mehta. "Engaging the Nationwide Workforce." Harvard Business School Case 420-036, October 2019.
      • 2019
      • White Paper

      Impact-Weighted Financial Accounts: The Missing Piece for an Impact Economy

      By: George Serafeim, T. Robert Zochowski and Jennifer Downing
      Reimagining capitalism is an imperative. We need to create a more inclusive and sustainable form of capitalism that works for every person and the planet. Massive environmental damage, growing income and wealth disparity, stress, and depression within developed...  View Details
      Keywords: Impact-weighted Accounts; Iwai; Background; Economic Systems; Economy; Corporate Social Responsibility And Impact; Measurement And Metrics; Financial Statements
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      Serafeim, George, T. Robert Zochowski, and Jennifer Downing. "Impact-Weighted Financial Accounts: The Missing Piece for an Impact Economy." White Paper, Harvard Business School, Boston, MA, September 2019.
      • May 2019
      • Teaching Note

      Gender and Free Speech at Google (A), (B), & (C)

      By: Nien-hê Hsieh and Sarah Mehta
      Teaching Note for HBS No. 318-085, 319-095, and 319-097.  View Details
      Keywords: Free Speech; Representation; Diversity; Gender; Race; Human Resources; employees; employee Relationship Management; Recruitment; selection And Staffing; Labor; Employment; Lawsuits And Litigation; Organizational Culture; Technology Industry; United States; California
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      Hsieh, Nien-hê, and Sarah Mehta. "Gender and Free Speech at Google (A), (B), & (C)." Harvard Business School Teaching Note 319-038, May 2019.
      • May 2019
      • Background Note

      Developing Yourself as a Leader: A Framework for Millennial High Potentials & Emerging Leaders: How to PACE Your Self-Development

      By: Ethan Bernstein and Kirstin Lynde
      Millennials are redefining what it means to develop future leaders. In business organizations, leadership development—defined as “the expansion of a person's capacity to be effective in leadership roles and processes“—has traditionally been the work of corporate...  View Details
      Keywords: Talent And Talent Management; Human Resources; Leadership Development; Leadership Style; Leadership; Goals And Objectives; Management Skills; Management Style
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      Bernstein, Ethan, and Kirstin Lynde. "Developing Yourself as a Leader: A Framework for Millennial High Potentials & Emerging Leaders: How to PACE Your Self-Development." Harvard Business School Background Note 419-045, May 2019.
      • April 2019
      • Supplement

      Selecting the Right Type of Employees

      By: Robert L. Simons
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      Simons, Robert L. "Selecting the Right Type of Employees." Harvard Business School Multimedia/Video Supplement 119-707, April 2019.
      • April 2019
      • Supplement

      C3: Driven to Succeed

      By: Robert L. Simons
      This video series, which is intended to be used with C3: Driven to Succeed (119-004), shows founder and CEO Tom Siebel addressing a class of MBA students. In eight short video clips, he discusses how he selects customers and employees, creates a high-energy culture,...  View Details
      Keywords: Management Style; Customers; employees; selection And Staffing; Organizational Culture; Performance; Success
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      Simons, Robert L. "C3: Driven to Succeed." Harvard Business School Multimedia/Video Supplement 119-705, April 2019.
      • March–April 2019
      • Article

      The Future of Leadership Development

      By: Das Narayandas and Mihnea Moldoveanu
      The need for leadership development has never been more urgent. Companies of all sorts realize that to survive in today’s volatile, uncertain, complex, and ambiguous environment, they need different leadership skills and organizational capabilities from those that...  View Details
      Keywords: Talent Management; Executive Education; Leadership Development; Business Education; Management Skills; Learning; Online Technology
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      Narayandas, Das, and Mihnea Moldoveanu. "The Future of Leadership Development." Harvard Business Review 97, no. 4 (March–April 2019): 40–48. (Spotlight Talent Management.)
      • February 2019 (Revised May 2019)
      • Case

      Hot Chicken Takeover

      By: William R. Kerr, Manjari Raman and Olivia Hull
      By December 2018, entrepreneur Joe DeLoss’s fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio, using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the...  View Details
      Keywords: Fair Chance Employment; Fair Chance Hiring; Open Hiring; Inclusive Hiring; Criminal Record; Homelessness; Therapeutic Employment; Corporate Culture; Managing The Future Of Work; Food; Entrepreneurship; Social Entrepreneurship; Values And Beliefs; Fairness; Human Resources; Compensation And Benefits; Recruitment; employees; Retention; selection And Staffing; Innovation Strategy; Job Offer; Job Interviews; Human Capital; Leadership; Growth Management; Corporate Social Responsibility And Impact; Mission And Purpose; Social Enterprise; Social Issues; Poverty; Welfare; Food And Beverage Industry; Ohio; United States
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      Kerr, William R., Manjari Raman, and Olivia Hull. "Hot Chicken Takeover." Harvard Business School Case 819-078, February 2019. (Revised May 2019.)
      • October 2018
      • Case

      P-Will at DISCO

      By: Ethan Bernstein, Naoko Jinjo and Yuna Sakuma
      From the outside, DISCO—a Japan-based manufacturer of precision tools for semiconductor production devices—appeared to be a rather ordinary company that had achieved rather extraordinary success: it had simultaneously achieved 70% global market share, had lifted its...  View Details
      Keywords: Human Capital; P-will; Disco; Semiconductors; Self-managed Organizations; Governance; Human Resources; selection And Staffing; Management Practices And Processes; Management Systems; Organizational Structure; Organizational Design; Semiconductor Industry; Japan
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      Bernstein, Ethan, Naoko Jinjo, and Yuna Sakuma. "P-Will at DISCO." Harvard Business School Case 419-035, October 2018.
      • 2020
      • Working Paper

      Social Attachment to Place and Psychic Costs of Geographic Mobility: How Distance from Hometown and Vacation Flexibility Affect Job Performance

      By: Prithwiraj Choudhury and Ohchan Kwon
      Using a natural experiment and field interviews, this paper studies how social attachment to place imposes psychic costs on workers who experience geographic mobility. This is especially salient when workers are assigned to locations far from their hometown, which may...  View Details
      Keywords: Distance From Hometown; Social Attachment To Place; Psychic Costs; Worker Performance; Natural Experiment; Geographic Location; Familiarity; employees; Performance; India
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      Choudhury, Prithwiraj, and Ohchan Kwon. "Social Attachment to Place and Psychic Costs of Geographic Mobility: How Distance from Hometown and Vacation Flexibility Affect Job Performance." Harvard Business School Working Paper, No. 19-010, August 2018. (Revised January 2020.)
      • August 2018 (Revised October 2019)
      • Case

      C3.ai—Driven to Succeed

      By: Robert Simons and George Gonzalez
      CEO Tom Siebel navigates his artificial intelligence (ai) startup through a series of pivots, market expansions, and even an elephant attack to become a leading platform ad service provider. The case describes his unusual management approach emphasizing employee...  View Details
      Keywords: Strategy Execution; Performance Measurement; Critical Performance Variables; Strategic Boundaries; Digital Transformation; Internet Of Things; Artificial Intelligence; Software Development; Big Data; Machine Learning; Business Startups; Management Style; Business Strategy; Performance; Measurement And Metrics; Organizational Culture; Technology Industry; United States; California
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      Simons, Robert, and George Gonzalez. "C3.ai—Driven to Succeed." Harvard Business School Case 119-004, August 2018. (Revised October 2019.)
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