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- Faculty Publications (39)
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- Article
Emotional Acknowledgment: How Verbalizing Others' Emotions Fosters Interpersonal Trust
By: Alisa Yu, Justin M. Berg and Julian Zlatev
People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the relational benefits and risks of acknowledging others’ emotions in the workplace. We draw upon Costly Signaling Theory to posit how emotional...
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- March 2020
- Article
Is This My Group or Not? The Role of Ensemble Coding of Emotional Expressions in Group Categorization
By: Amit Goldenberg, Timothy D. Sweeny, Emmanuel Shpigel and James J. Gross
When exposed to others’ emotional responses, people often make rapid decisions as to whether these others are members of their group or not. These group categorization decisions have been shown to be extremely important to understanding group behavior. Yet, despite...
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- Article
Beyond Emotional Similarity: The Role of Situation-specific Motives
By: Amit Goldenberg, David Garcia, Eran Halperin, Jamil Zaki, Danyang Kong, Golijeh Golarai and James J. Gross
It is well established that people often express emotions that are similar to those of other group members. However, people do not always express emotions that are similar to other group members, and the factors that determine when similarity occurs are not yet clear....
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- November–December 2019
- Article
Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?
By: Sebastian Reiche and Tsedal Neeley
To understand how recipients respond to radical change over time across cognitive, affective, and behavioral dimensions, we conducted a longitudinal study of a mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The...
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Keywords:
Language;
Communication;
Change;
Employees;
Attitudes;
Emotions;
Globalized Firms and Management
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Keywords:
Communication;
Communication Intention and Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development and Career;
Relationships;
Groups and Teams;
Social Psychology;
Attitudes;
Behavior;
Conflict and Resolution;
Conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Prejudice and Bias;
Reputation;
Satisfaction;
Trust
- 2017
- Article
The Energizing Nature of Work Engagement: Toward a New Need-Based Theory of Work Motivation
By: Paul Green, Eli Finkel, Grainne Fitzsimons and Francesca Gino
We present theory suggesting that experiences at work that meet employees’ expectations of need fulfillment drive work engagement. Employees have needs (e.g., a desire to be authentic) and they also have expectations for how their job or their organization will fulfill...
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- March 2017
- Case
Intellectual Ambition at Harvard Business School: Elton Mayo and Fritz Roethlisberger
By: Jan W. Rivkin and Amram Migdal
This case, set in the 1920s and 1930s, discusses the contributions of Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger to management research and to the Human Relations Movement in management scholarship. The case focuses on their research...
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Keywords:
Education;
Business Education;
Curriculum and Courses;
Executive Education;
Higher Education;
Interdisciplinary Studies;
Learning;
History;
Business History;
Human Resources;
Employees;
Employee Relationship Management;
Management;
Management Analysis, Tools, and Techniques;
Organizations;
Practice;
Relationships;
Groups and Teams;
Labor and Management Relations;
Rank and Position;
Research;
Social Psychology;
Attitudes;
Behavior;
Emotions;
Motivation and Incentives;
Power and Influence;
Social and Collaborative Networks;
Status and Position;
Trust;
Society;
Social Issues;
Theory;
Education Industry;
United States;
Massachusetts;
Illinois
- 2017
- Article
True Happiness: The Role of Morality in the Concept of Happiness
By: Jonathan Phillips, Julian De Freitas, Christian Mott, June Gruber and Joshua Knobe
Recent scientific research has settled on a purely descriptive definition of happiness that is focused solely on agents' psychological states (high positive affect, low negative affect, high life satisfaction). In contrast to this understanding, recent research has...
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- December 2016
- Article
The Effects of Endowment Size and Strategy Method on Third Party Punishment
By: Jillian J. Jordan, Katherine McAuliffe and David G. Rand
Numerous experiments have shown that people often engage in third-party punishment (3PP) of selfish behavior. This evidence has been used to argue that people respond to selfishness with anger, and get utility from punishing those who mistreat others. Elements of the...
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- 2016
- Other Teaching and Training Material
Organizational Behavior Reading: Decision Making
By: Francesca Gino, Max Bazerman and Katherine Shonk
This Reading argues that decision making is systematically flawed and introduces methods to improve decision-making effectiveness. The Essential Reading section covers the rational decision-making model and three important ideas that challenge it: Herbert Simon's...
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- December 2015
- Article
Emotion and the Art of Negotiation: How to Use Your Feelings to Your Advantage
Negotiations can be fraught with emotion, but it's only recently that researchers have examined how particular feelings influence what happens during deal making. Here the author shares some key findings and advice. Anxiety leads to poor outcomes. You will be less...
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- July 2015
- Article
Prosocial Norms in the Classroom: The Role of Self-regulation in Following Norms of Giving
By: P. R. Blake, M. Piovesan, N. Montinari, F. Werneken and F. Gino
Children who are prosocial in elementary school tend to have higher academic achievement and experience greater acceptance by their peers in adolescence. Despite this positive influence on educational outcomes, it is still unclear why some children are more prosocial...
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- April 2015
- Article
Anxious and Egocentric: How Specific Emotions Influence Perspective Taking
By: Andrew R. Todd, Matthias Forstmann, Pascal Burgmer, Alison Wood Brooks and Adam D. Galinsky
People frequently feel anxious. Although prior research has extensively studied how feeling anxious shapes intrapsychic aspects of cognition, much less is known about how anxiety affects interpersonal aspects of cognition. Here, we examine the influence of incidental...
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Keywords:
Anxiety;
Egocentrism;
Emotion;
Perspective Taking;
Risk and Uncertainty;
Perspective;
Emotions
- January 2015
- Article
Poker-faced Morality: Concealing Emotions Leads to Utilitarian Decision Making
By: Jooa Julia Lee and F. Gino
This paper examines how making deliberate efforts to regulate aversive affective responses influences people's decisions in moral dilemmas. We hypothesize that emotion regulation—mainly suppression and reappraisal—will encourage utilitarian choices in emotionally...
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- Article
Guilt Enhances the Sense of Control and Drives Risky Judgments
By: Maryam Kouchaki, Christopher Oveis and F. Gino
The present studies investigate the hypothesis that guilt influences risk-taking by enhancing one's sense of control. Across multiple inductions of guilt, we demonstrate that experimentally induced guilt enhances optimism about risks for the self (Study 1), preferences...
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- December 2014
- Article
The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty
By: Tiziana Casciaro, Francesca Gino and Maryam Kouchaki
To create social ties to support their professional or personal goals, people actively engage in instrumental networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences for an individual's morality. Unlike...
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Keywords:
Networking;
Morality;
Dirtiness;
Power;
Networks;
Moral Sensibility;
Identity;
Power and Influence
- 4 Jul 2014 - 7 Jul 2014
- Talk
I'm Just Passionate!: Attributing Emotional Displays to Passion versus Emotionality
By: Elizabeth Baily Wolf and Alison Wood Brooks
People often express emotions at work that violate workplace display rules. In particular, expressing self-focused sadness is often viewed as inappropriate. Across three experimental studies, we find that the attributions that people make for their inappropriate...
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- June–July 2014
- Article
Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams
By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton
Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in...
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- 2014
- Working Paper
The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty
By: Tiziana Casciaro, Francesca Gino and Maryam Kouchaki
To create social ties to support their professional or personal goals, people actively engage in instrumental networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences for an individual's morality. Unlike...
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- March 2012
- Article
Anxiety, Advice, and the Ability to Discern: Feeling Anxious Motivates Individuals to Seek and Use Advice
By: F. Gino, A.W. Brooks and M.E. Schweitzer
Across eight experiments, we describe the influence of anxiety on advice seeking and advice taking. We find that anxious individuals are more likely to seek and rely on advice than are those in a neutral emotional state (Experiment 1), but this pattern of results does...
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Keywords:
Motivation and Incentives