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All HBS Web
(2,314)
- Faculty Publications (162)
- May 2016
- Article
'Both/And' Leadership
By: Wendy K. Smith, Marianne Lewis and Michael Tushman
Leaders face a multitude of strategic paradoxes—contradictory pressures that are too often viewed as "either/or" choices. There are innovation paradoxes, in which the pursuit of new offerings and processes conflicts with the mandate to sustain the tried and...
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Smith, Wendy K., Marianne Lewis, and Michael Tushman. "'Both/And' Leadership." Harvard Business Review 94, no. 5 (May 2016): 62–70.
- April 2016 (Revised March 2019)
- Case
Moleskine (A)
By: Ryan Raffaelli, Raffaella Sadun and Kathy Qu
Describes the founding and growth challenges facing Moleskine, an Italian-based consumer products company known for its oilcloth-covered notebooks once used by Ernest Hemingway and Vincent van Gogh. CEO Arrigo Berni and co-founder Maria Sebregondi aim to transform the...
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Keywords:
Creative Industries;
Brand Building;
Digital Innovation;
Digital Services And Strategy;
Process Improvement;
Culture;
Identity Construction;
Innovation;
Growth and Development Strategy;
Leadership;
Organizational Change and Adaptation;
Organizational Culture;
Innovation Strategy;
Consumer Products Industry
Raffaelli, Ryan, Raffaella Sadun, and Kathy Qu. "Moleskine (A)." Harvard Business School Case 716-407, April 2016. (Revised March 2019.)
- 2016
- Case
Advanced Leadership Pathways: Alberto Mora and the Costs and Consequences of Torture
By: Rosabeth M. Kanter and Benjamin Summers
Alberto Mora's time as General Counsel of the Navy from 2001–2006 greatly influenced his mission to illuminate the policy consequences of torture. Mora's drive to restore the nation's awareness and conscience against torture was gaining traction. Prominent...
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Keywords:
Leadership Skills;
Torture;
Costs And Consequences;
Humane;
Restraint;
Human Dignity;
Treatment Of Prisoners;
Prison;
Repression;
Opposition;
Revolution;
Democracy;
Communism;
International Affairs;
Public Service;
September 11;
War On Terror;
Operation Enduring Freedom;
Guantanamo;
Cuba;
Coalition;
Working Group;
Cruelty;
Interrogation;
Memorandum;
American Law;
Authority;
Authoritative;
Quadrennial Defense Review;
National Defense Authorization Act;
Public Engagement;
Advocacy;
Law;
Accountability;
Center For The Victims Of Torture;
Human Rights;
Public Policy;
Legality;
Morality;
Legal System;
Tactical Military Operations;
West Point;
NGO;
Human Rights First;
American Civil Liberties Union;
Human Rights Watch;
Amnesty International;
Constitution Project;
Center For Constitutional Rights;
Strategic Military Effect;
National Security;
Weapon;
Terrorism;
Prisoners Of War;
Abu Ghraib;
Pentagon;
Ethics;
Moral Sensibility;
Leadership;
Rights;
Policy;
Public Opinion;
United States
Kanter, Rosabeth M., and Benjamin Summers. "Advanced Leadership Pathways: Alberto Mora and the Costs and Consequences of Torture." Harvard Business School Case 316-054, 2016. (Harvard Advanced Leadership Initiative.)
- March 2016
- Teaching Note
Advanced Leadership Pathways: Richard Fahey and Robert Saudek – Lighting Liberia
By: Rosabeth Moss Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
After successful careers as lawyers and Fellows in Harvard's Advanced Leadership Initiative, Richard Fahey and Robert Saudek set out to tackle a large-scale infrastructure challenge in a complex environment by ultimately using advanced leadership skills to increase...
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Keywords:
Energy
- 2016
- Teaching Note
Advanced Leadership Pathways: Richard Fahey and Robert Saudek—Lighting Liberia
By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
Teaching Note for Case 313-032. After successful careers as lawyers and Fellows in Harvard's Advanced Leadership Initiative, Richard Fahey and Robert Saudek set out to tackle a large-scale infrastructure challenge in a complex environment by ultimately using advanced...
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Keywords:
Solar;
Solar Power;
Electricity;
Clean Technology;
Scaling-up;
Economic Development;
Partnerships;
Sustainability;
Innovation;
Leadership Skills;
Renewable Energy;
Energy;
Infrastructure;
Information Technology;
Economy;
Partners and Partnerships;
Distribution;
Innovation Leadership;
Leadership;
Social Entrepreneurship;
Change Management;
Energy Industry;
Africa;
Liberia
Kanter, Rosabeth M., Tessa Natanay Hamilton, and Ai-Ling Jamila Malone. "Advanced Leadership Pathways: Richard Fahey and Robert Saudek—Lighting Liberia." Harvard Business Publishing Teaching Note 316034, 2016.
- 2016
- Book
Lead and Disrupt: How to Solve the Innovator's Dilemma
By: Charles A. O'Reilly and Michael Tushman
In the past few years, a number of well-known firms have failed—think of Blockbuster, Kodak, and RadioShack. When we read about their demise, it often seems inevitable—a natural part of "creative destruction." But closer examination reveals a disturbing truth:...
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O'Reilly, Charles A., and Michael Tushman. Lead and Disrupt: How to Solve the Innovator's Dilemma. Stanford, CA: Stanford Business Books, 2016.
- December 2015 (Revised February 2017)
- Case
BRF
By: David E. Bell and Natalie Kindred
In 2015, BRF's new leadership team is transforming several aspects of the Brazilian protein giant, which had grown sluggish after the 2011 merger that created it. Underlying their reforms are the common goals of reducing bureaucracy, streamlining decision making, and,...
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Keywords:
BRF;
Brasil Foods;
Tarpon;
Brazil;
Marketing;
Protein;
Commodity;
Commodities;
Branding;
Turnaround;
Culture;
Transformation;
Mergers;
Change Management;
Private Equity;
Distribution;
Food;
Goods and Commodities;
Supply Chain;
Mergers and Acquisitions;
Trade;
Brands and Branding;
Food and Beverage Industry;
Brazil
- October 2015
- Case
A Challenger's Strategy: Pinar Abay at ING Bank Turkey
By: Paul Healy, Gautam Mukunda and Esel Çekin
In 2013, Pinar Abay was appointed as the CEO of ING Bank Turkey. At 34, she was the youngest bank CEO in Turkey's history. Her appointment raised eyebrows because of her youth and because her career at McKinsey had given her no day-to-day bank management experience....
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Keywords:
Challenger's Strategy;
Culture;
Innovation;
Performance Management;
Talent Acquisition;
Differentiation;
Growth;
Emerging Country;
Banking;
Digital Banking;
Alternative Channels;
Leadership;
Change Management;
Talent and Talent Management;
Organizational Culture;
Emerging Markets;
Transformation;
Banks and Banking;
Innovation and Invention;
Growth and Development Strategy;
Banking Industry;
Turkey
Healy, Paul, Gautam Mukunda, and Esel Çekin. "A Challenger's Strategy: Pinar Abay at ING Bank Turkey." Harvard Business School Case 116-023, October 2015.
- Article
Why A Behavioral Theory of Labor Negotiations Remains a Triumph at Fifty but the Labels 'Distributive' and 'Integrative' Should Be Retired
Richard Walton and Robert McKersie's closeness to practice, disciplinary rigor, and successful search for powerful generalizations help explain the lasting impact of the Behavioral Theory of Labor Relations. Ironically, the names they chose for the fundamental...
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Sebenius, James K. "Why A Behavioral Theory of Labor Negotiations Remains a Triumph at Fifty but the Labels 'Distributive' and 'Integrative' Should Be Retired." Negotiation Journal 31, no. 4 (October 2015): 335–347.
- October 2015
- Case
A Challenger's Strategy: Pinar Abay at ING Bank Turkey
By: Paul M. Healy, Gautam Mukunda and Esel Çekin
In 2013, Pinar Abay was appointed as the CEO of ING Bank Turkey. At 34, she was the youngest bank CEO in Turkey's history. Her appointment raised eyebrows because of her youth and because her career at McKinsey had given her no day-to-day bank management experience....
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- September 2015
- Article
Design and Implementation of a Privacy Preserving Electronic Health Record Linkage Tool in Chicago
By: Abel Kho, John Cashy, Kathryn Jackson, Adam Pah, Satyender Goel, Jorn Boehnke, John Eric Humphries, Scott Duke Kominers and et al.
Objective
To design and implement a tool that creates a secure, privacy preserving linkage of electronic health record (EHR) data across multiple sites in a large metropolitan area in the United States (Chicago, IL), for use in clinical... View Details
To design and implement a tool that creates a secure, privacy preserving linkage of electronic health record (EHR) data across multiple sites in a large metropolitan area in the United States (Chicago, IL), for use in clinical... View Details
Keywords:
Information;
Customers;
Safety;
Rights;
Ethics;
Entrepreneurship;
Health Care and Treatment;
Health Industry;
Chicago
Kho, Abel, John Cashy, Kathryn Jackson, Adam Pah, Satyender Goel, Jorn Boehnke, John Eric Humphries, Scott Duke Kominers, and et al. "Design and Implementation of a Privacy Preserving Electronic Health Record Linkage Tool in Chicago." Journal of the American Medical Informatics Association 22, no. 5 (September 2015): 1072–1080.
- 2015
- Chapter
Leading Socially Responsible, Value-Creating Corporations
By: Daniel A Brown, Rakesh Khurana and James O'Toole
We explore the role of the corporate leader in creating value for stakeholders throughout three eras: one of naïve idealism, one of naïve cynicism, and an emerging era of rugged idealism. We explain how the role of the corporate leader and society's perceptions of this...
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Keywords:
Stakeholder Management;
Value;
Shared Value;
Institution;
Business School;
Stakeholder Engagement;
Value Creation;
Leadership;
Corporate Social Responsibility and Impact;
Alignment;
Business Education;
Business and Stakeholder Relations
Brown, Daniel A., Rakesh Khurana, and James O'Toole. "Leading Socially Responsible, Value-Creating Corporations." In Corporate Stewardship: Achieving Sustainable Effectiveness, edited by Susan Albers Mohrman, James O'Toole, and Edward E. Lawler. Sheffield, UK: Greenleaf Publishing, 2015.
- 2015
- Book
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure...
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Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, CA: Berrett-Koehler Publishers, 2015.
- June 2015 (Revised November 2015)
- Case
Akbank: Options in Digital Banking
By: Rajiv Lal and Esel Çekin
This case discusses the digitalization strategies of a leading bank in Turkey, Akbank, and how to position its digital banking products going forward. The Turkish banking industry was undergoing a transformation prompted by the demands of the country's digitally savvy,...
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Keywords:
Marketing;
Banking;
Emerging Market;
Regulations;
Channels;
Digitization;
Information Technology;
Competition;
Brands and Branding;
Organizational Change and Adaptation;
Emerging Markets;
Distribution Channels;
Banks and Banking;
Digital Transformation;
Banking Industry;
Financial Services Industry;
Turkey
Lal, Rajiv, and Esel Çekin. "Akbank: Options in Digital Banking." Harvard Business School Case 515-115, June 2015. (Revised November 2015.)
- 2015
- Book
MOVE: Putting America's Infrastructure Back in the Lead
Americans are stuck. We live with travel delays on congested roads; shipping delays on clogged railways; and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent flyer,...
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Keywords:
United States;
Railroad History;
Airlines;
Airline Industry;
Air Transportation;
Passenger Transportation;
Cities;
Urban Planning;
Freighting;
Change;
Leadership;
Public Policy;
Change Leadership;
Public Finance;
Infrastructure;
Policy;
Technological Innovation;
Change Management;
Leading Change;
Urban Development;
Project Finance;
Entrepreneurship;
City;
Transportation;
Transportation Industry;
Shipping Industry;
Rail Industry;
Air Transportation Industry;
United States
Kanter, Rosabeth M. MOVE: Putting America's Infrastructure Back in the Lead. New York: W. W. Norton & Company, 2015.
- 2015
- Book
Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs
By: David B. Yoffie and Michael A. Cusumano
The authors of the bestselling Competing on Internet Time (a Business Week top 10 book) analyze the strategies, principles, and skills of three of the most successful and influential figures in business—Bill Gates, Andy Grove, and Steve Jobs—offering...
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Keywords:
Management;
Strategy;
Leadership;
Information Technology;
Entrepreneurship;
Information Technology Industry
Yoffie, David B., and Michael A. Cusumano. Strategy Rules: Five Timeless Lessons from Bill Gates, Andy Grove, and Steve Jobs. New York: Harper Business, 2015.
- Article
Big Other: Surveillance Capitalism and the Prospects of an Information Civilization
By: Shoshana Zuboff
This article describes an emergent logic of accumulation in the networked sphere, 'surveillance capitalism,' and considers its implications for 'information civilization.' The institutionalizing practices and operational assumptions of Google Inc. are the...
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Keywords:
Surveillance Capitalism;
Big Data;
Google;
Information Society;
Privacy;
Internet Of Everything;
Rights;
Economic Systems;
Analytics and Data Science;
Internet and the Web;
Ethics
Zuboff, Shoshana. "Big Other: Surveillance Capitalism and the Prospects of an Information Civilization." Journal of Information Technology 30, no. 1 (March 2015): 75–89.
- January 2015 (Revised March 2017)
- Case
New Urban Mechanics
By: Mitchell Weiss
Funding to scale Citizens Connect, Boston's 311 app, is both a blessing and a burden and tests two public entrepreneurs. In 2012, the Commonwealth of Massachusetts provides Boston's Mayor's Office of New Urban Mechanics with a grant to scale Citizens Connect across the...
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Keywords:
Public Entrepreneurship;
Civic Technology;
Government Innovation;
Civic Innovation;
Cities;
New Urban Mechanics;
Thomas. M. Menino;
Chris Osgood;
Nigel Jacob;
Connected Bits;
SeeClickFix;
Ben Berkowitz;
Eric Carlson;
Dave Mitchell;
Government Technology;
Open Innovation;
Open Source Software;
Citizens Connect;
Commonwealth Connect;
Entrepreneurship;
Innovation and Invention;
Innovation Leadership;
Innovation and Management;
Open Source Distribution;
Public Administration Industry;
Information Technology Industry;
Boston
Weiss, Mitchell. "New Urban Mechanics." Harvard Business School Case 315-075, January 2015. (Revised March 2017.)
- 2014
- Book
Retail Revolution: Will Your Brick & Mortar Store Survive?
By: Rajiv Lal, Jose B. Alvarez and Dan Greenberg
In Retail Revolution, the authors go beyond the common belief of retail as a monolithic industry and provide a framework that any brick-and-mortar retailer can use to respond to the eCommerce threat. Through six examples, this book demonstrates how this...
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Keywords:
Business Ventures;
Internet and the Web;
Marketing Strategy;
Distribution Channels;
Retail Industry
Lal, Rajiv, Jose B. Alvarez, and Dan Greenberg. Retail Revolution: Will Your Brick & Mortar Store Survive? Independently published, 2014.
- December 2014 (Revised April 2016)
- Module Note
Responsibilities to Employees
By: Nien-he Hsieh
The note provides a framework to conceptualize managers' responsibilities to employees in relation to economic, legal and ethical considerations. The note frames the central ethical challenge for managers as exercising power in a fair manner. The fair exercise of power...
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Keywords:
Leadership & Corporate Accountability;
Legal Aspects Of Business;
Responsibility;
Ethics;
Fairness;
Employees;
Decision Making;
Leadership;
Jobs and Positions;
Labor;
Law
Hsieh, Nien-he. "Responsibilities to Employees." Harvard Business School Module Note 315-067, December 2014. (Revised April 2016.)