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- 2021
- Working Paper
The Health Costs of Cost-Sharing
By: Amitabh Chandra, Evan Flack and Ziad Obermeyer
We use the design of Medicare’s prescription drug benefit program to demonstrate three facts about the health consequences of cost-sharing. First, we show that an as-if-random increase of 33.6% in out-of-pocket price (11.0 percentage points (p.p.) change in...
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Chandra, Amitabh, Evan Flack, and Ziad Obermeyer. "The Health Costs of Cost-Sharing." NBER Working Paper Series, No. 28439, February 2021.
- January 2021
- Case
Value-Based Insurance Design at Onex
By: Joshua Schwartzstein, Amitabh Chandra and Amram Migdal
The operating executives of Health and Benefits for Onex Partners, Megan Jackson Frye and Sam Camens, faced a challenge: Healthcare costs for employees of Onex’s portfolio companies were continuing to rise above the consumer price index, reflecting broader trends...
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Keywords:
Decision Making;
cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Finance;
Behavioral Finance;
Insurance;
Health;
Health Care And Treatment;
Human Resources;
Compensation And Benefits;
Markets;
Demand And Consumers;
Consumer Behavior;
Social Psychology;
Behavior;
Interests;
Motivation And Incentives;
Perception;
Health Industry;
Insurance Industry;
North America;
United States
- 2020
- Working Paper
Gentrification and Neighborhood Change: Evidence from Yelp
By: Edward L. Glaeser, Michael Luca and Erica Moszkowski
How does gentrification transform neighborhoods? Gentrification can harm current residents by increasing rental costs and by eliminating old amenities, including distinctive local stores. Rising rents represent redistribution from tenants to landlords and can therefore...
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Keywords:
Gentrification;
Neighborhoods;
Impact;
Geographic Location;
Local Range;
Transition;
Business Exit Or Shutdown
Glaeser, Edward L., Michael Luca, and Erica Moszkowski. "Gentrification and Neighborhood Change: Evidence from Yelp." Harvard Business School Working Paper, No. 21-074, December 2020.
- 2020
- Working Paper
The Unexpected Benefits and Underlying Motivations for Communicating COVID-19 Contagion Risks When Rejecting In-Person Social Invitations
By: T. Schlager, A. Wilson and A.V. Whillans
Across five studies (N=3,071), we explore the interpersonal consequences of COVID risk communication when rejecting social invitations. In Study 1, people underestimate the benefits and overestimate the costs of rejecting social invitations for risk-related reasons. In...
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Keywords:
Covid;
Social Invitations;
Interpersonal Perception;
Health Pandemics;
Risk And Uncertainty;
Interpersonal Communication
Schlager, T., A. Wilson, and A.V. Whillans. "The Unexpected Benefits and Underlying Motivations for Communicating COVID-19 Contagion Risks When Rejecting In-Person Social Invitations." Harvard Business School Working Paper, No. 21-012, July 2020.
- 2019
- Working Paper
Cash-For-Information Whistleblowing Programs: Effects on Whistleblowing and Consequences for Whistleblowers
We examine whistleblowers’ and firms’ behaviors under cash-for-information programs. Using a dataset of allegations filed under the False Claims Act, we find that whistleblowers only report 50% of the cases internally before contacting the authorities, and only 30% of...
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Keywords:
Whistleblowers;
Cash-for-information Schemes;
False Claims Act;
Corporate Misconduct;
Compliance Programs;
Information;
Governance Compliance;
Organizations;
Behavior
Dey, Aiyesha, Jonas Heese, and Gerardo Pérez Cavazos. "Cash-For-Information Whistleblowing Programs: Effects on Whistleblowing and Consequences for Whistleblowers." Harvard Business School Working Paper, No. 20-048, February 2020.
- January 23, 2020
- Article
Sanctions and the End of Trans-Atlanticism: Iran, Russia, and the Unintended Division of the West
By: Rawi Abdelal and Aurélie Bros
Sanctions have become the dominant tool of statecraft in the United States and other Western states, especially the European Union, since the end of the Cold War. But the systematic use of this instrument may produce unintended and somewhat paradoxical geopolitical...
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Keywords:
Geopolitics;
Economic Sanctions;
International Relations;
United States;
Russia;
Iran;
Europe
Abdelal, Rawi, and Aurélie Bros. "Sanctions and the End of Trans-Atlanticism: Iran, Russia, and the Unintended Division of the West." Notes de l'Ifri (January 23, 2020). (Also published as "The End of Transatlanticism? How Sanctions Are Dividing the West," Horizons, no. 16 (spring 2020), pp. 114-134.)
- September 2019
- Case
Bill & Melinda Gates Foundation: Shaping the Vaccine Manufacturing Ecosystem
By: Willy C. Shih
Vaccines for children has been a long-standing focus for the Bill & Melinda Gates Foundation, and its critical role in public health made its production an important economic and political issue. This case describes the Foundation's investment in a breakthrough vaccine...
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Keywords:
Vaccine;
Production;
Supply Chain;
Product;
Biotechnology Industry;
Pharmaceutical Industry;
Manufacturing Industry;
Belgium
Shih, Willy C. "Bill & Melinda Gates Foundation: Shaping the Vaccine Manufacturing Ecosystem." Harvard Business School Case 620-021, September 2019.
- Article
Making Seconds Count: When Valuing Time Promotes Subjective Well-being
By: A.V. Whillans and Alice Lee-Yoon
Time is a finite and precious resource, and the way that we value our time can critically shape happiness. In this article, we present a conceptual framework to explain when valuing time can enhance vs. undermine well-being. Specifically, we review the emotional...
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Whillans, A.V., and Alice Lee-Yoon. "Making Seconds Count: When Valuing Time Promotes Subjective Well-being." Current Opinion in Psychology 26 (April 2019): 54–57.
- April 2019 (Revised June 2019)
- Case
Wayfair
By: Jeffrey F. Rayport, Susie L. Ma and Matthew G. Preble
In 2016 Niraj Shah and Steve Conine, founders of online home goods retailer Wayfair, are faced with a decision about how to improve user experience on their e-commerce sites. A key driver of consumer interest and conversion to purchase in the home category is visual...
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Keywords:
Visual Assets;
Corporate Entrepreneurship;
Decision Making;
Business Or Company Management;
Growth Management;
Innovation And Invention;
Operations;
Strategy;
Technology;
Retail Industry;
Service Industry;
United States;
Massachusetts
Rayport, Jeffrey F., Susie L. Ma, and Matthew G. Preble. "Wayfair." Harvard Business School Case 819-045, April 2019. (Revised June 2019.)
- 2019
- Working Paper
Network Interconnectivity and Entry into Platform Markets
Digital technologies have led to the emergence of many platforms in our economy today. In certain platform networks, buyers in one market purchase services from providers in many other markets, whereas other platform networks may comprise local clusters in which buyers...
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Keywords:
Network Structure;
Clustering;
Platform Competition;
Networks;
Market Platforms;
Competition;
Market Entry And Exit
Zhu, Feng, Xinxin Li, Ehsan Valavi, and Marco Iansiti. "Network Interconnectivity and Entry into Platform Markets." Harvard Business School Working Paper, No. 19-062, December 2018. (Revised December 2019.)
- December 2018
- Case
The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (A)
By: Tsedal Neeley
Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone’s operating companies. In one case, €60 million have been misreported due to a series of failures to check manual accounting...
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Keywords:
Global-local;
Organization Culture;
Global Identity;
Local Identity;
Accounting Discrepency;
Globalization;
Leadership;
Trust;
Organizational Culture;
Organizational Design;
Organizations;
Identity;
Local Range;
Global Range;
Values And Beliefs;
Accounting Audits
Neeley, Tsedal. "The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (A)." Harvard Business School Case 419-031, December 2018.
- December 2018
- Supplement
The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (B)
By: Tsedal Neeley
Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone’s operating companies. In one case, €60 million have been misreported due to a series of failures to check manual accounting...
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Keywords:
Global-local;
Global Identity;
Local Identity;
Accounting Discrepency;
Globalization;
Leadership;
Trust;
Organizational Culture;
Organizational Design;
Organizations;
Identity;
Local Range;
Global Range;
Values And Beliefs;
Accounting Audits
Neeley, Tsedal. "The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (B)." Harvard Business School Supplement 419-032, December 2018.
- February 2018
- Article
Financial Disclosure and Market Transparency with Costly Information Processing
By: Marco Di Maggio and Marco Pagano
We study a model where some investors (“hedgers”) are bad at information processing, while others (“speculators”) have superior information-processing ability and trade purely to exploit it. The disclosure of financial information induces a trade externality: if...
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Keywords:
Financial Disclosure;
Information Processing;
Liquidity;
Market Transparency;
Rational Inattention;
Information;
Financial Liquidity;
Knowledge Use And Leverage;
Corporate Disclosure;
Financial Markets;
Investment
Di Maggio, Marco, and Marco Pagano. "Financial Disclosure and Market Transparency with Costly Information Processing." Review of Finance 22, no. 1 (February 2018): 117–153.
- January 2018 (Revised January 2021)
- Background Note
Customer Lifetime Social Value (CLSV)
By: Elie Ofek, Barak Libai and Eitan Muller
One of the hallmarks of the digital revolution is the rise of the socially connected consumer. Concomitantly, the ability of companies to affect and measure the social interactions among customers has grown tremendously. Consequently, in assessing the full value of...
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Keywords:
Customer Lifetime Value;
Customer Management;
Social Contagion;
Word Of Mouth;
Customer Engagement;
Customer Value And Value Chain;
Measurement And Metrics;
Customer Relationship Management
Ofek, Elie, Barak Libai, and Eitan Muller. "Customer Lifetime Social Value (CLSV)." Harvard Business School Background Note 518-077, January 2018. (Revised January 2021.)
- October 2017
- Article
Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions
By: Anoop R. Menon and Dennis Yao
This paper proposes an approach for modeling competitive interactions that incorporates the costs to firms of changing strategy. The costs associated with strategy modifications, which we term “repositioning costs,” are particularly relevant to competitive interactions...
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Keywords:
"repositioning Costs;
Strategy Dynamics;
Strategic Interaction;
Game Theory;
Capabilities;
cost;
Strategy;
Change;
Game Theory;
Organizational Change And Adaptation
Menon, Anoop R., and Dennis Yao. "Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions." Strategic Management Journal 38, no. 10 (October 2017): 1953–1963.
- Article
Sales Productivity, Not Just Sales Technology
This article discusses the reasons behind the rapidly increasing investments in “Sales Enablement” (SE) technology, including the declining costs of that technology, a change in company cost structures, and a consequent shift in the focus of productivity improvements...
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- May 2017
- Article
Experimental Evidence of Pooling Outcomes Under Information Asymmetry
By: William Schmidt and Ryan W. Buell
Operational decisions under information asymmetry can signal a firm's prospects to less-informed parties, such as investors, customers, competitors, and regulators. Consequently, managers in these settings often face a tradeoff between making an optimal decision and...
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Keywords:
Behavioral Decision Research;
Information Asymmetry;
Signaling;
Decision Choices And Conditions;
Alignment
Schmidt, William, and Ryan W. Buell. "Experimental Evidence of Pooling Outcomes Under Information Asymmetry." Management Science 63, no. 5 (May 2017): 1586–1605.
- 2016
- Book
Innovation Policy and the Economy, Volume 17
By: Shane Greenstein, Josh Lerner and Scott Stern
The seventeenth volume of the National Bureau of Economic Research’s Innovation Policy and the Economy provides an accessible forum for bringing the work of leading academic researchers to an audience of policymakers and those interested in the interaction...
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Greenstein, Shane, Josh Lerner and Scott Stern, eds. Innovation Policy and the Economy, Volume 17. Chicago: University of Chicago Press, 2016.
- 2016
- Case
Advanced Leadership Pathways: Alberto Mora and the Costs and Consequences of Torture
By: Rosabeth M. Kanter and Benjamin Summers
Alberto Mora's time as General Counsel of the Navy from 2001–2006 greatly influenced his mission to illuminate the policy consequences of torture. Mora's drive to restore the nation's awareness and conscience against torture was gaining traction. Prominent...
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Keywords:
Leadership Skills;
Torture;
Costs And Consequences;
Humane;
Restraint;
Human Dignity;
Treatment Of Prisoners;
Prison;
Repression;
Opposition;
Revolution;
Democracy;
Communism;
International Affairs;
Public Service;
September 11;
War On Terror;
Operation Enduring Freedom;
Guantanamo;
Cuba;
Coalition;
Working Group;
Cruelty;
Interrogation;
Memorandum;
American Law;
Authority;
Authoritative;
Quadrennial Defense Review;
National Defense Authorization Act;
Public Engagement;
Advocacy;
Law;
Accountability;
Center For The Victims Of Torture;
Human Rights;
Public Policy;
Legality;
Morality;
Legal System;
Tactical Military Operations;
West Point;
Ngo;
Human Rights First;
American Civil Liberties Union;
Human Rights Watch;
Amnesty International;
Constitution Project;
Center For Constitutional Rights;
Strategic Military Effect;
National Security;
Weapon;
Terrorism;
Prisoners Of War;
Abu Ghraib;
Pentagon;
Ethics;
Moral Sensibility;
Leadership;
Rights;
Policy;
Public Opinion;
United States
Kanter, Rosabeth M., and Benjamin Summers. "Advanced Leadership Pathways: Alberto Mora and the Costs and Consequences of Torture." Harvard Business School Case 316-054, 2016. (Harvard Advanced Leadership Initiative.)
- November 2015 (Revised February 2016)
- Case
Allianz Turkey: Focus on the Customer (A)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost...
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Keywords:
Service Excellence;
Customer Experience;
Customer Service;
Insurance Industry;
Emerging Market;
Customer Focus;
Leading Change;
Customer Satisfaction;
Net Promoter Score;
Competition;
Customer Relationship Management;
Competition;
Leading Change;
Service Operations;
Emerging Markets;
Customer Satisfaction;
Insurance Industry;
Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (A)." Harvard Business School Case 316-093, November 2015. (Revised February 2016.)