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- Article
The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation
By: Michael Yeomans, Maurice E. Schweitzer and Alison Wood Brooks
The meaning of success in conversation depends on people’s goals. Often, individuals pursue multiple goals simultaneously, such as establishing shared understanding, making a favorable impression, and persuading a conversation partner. In this article, we introduce a...
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Keywords:
Conversation;
Goal Pursuit;
Communication;
Interpersonal Communication;
Goals and Objectives;
Framework
Yeomans, Michael, Maurice E. Schweitzer, and Alison Wood Brooks. "The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in Conversation." Current Opinion in Psychology 44 (April 2022): 293–302.
- 2022
- Chapter
Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research
By: Julie Yen, Julie Battilana and Emilie Aguirre
Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of...
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Keywords:
Environmental Sustainability;
Employees;
Well-being;
Corporate Social Responsibility and Impact;
Organizational Structure;
Social Issues
Yen, Julie, Julie Battilana, and Emilie Aguirre. "Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research." Chap. 11 in Handbook on the Business of Sustainability: The Organization, Implementation, and Practice of Sustainable Growth, edited by Gerard George, Martine R. Haas, Havovi Joshi, Anita M. McGahan, and Paul Tracey, 189–214. Edward Elgar Publishing, 2022.
- 2022
- Working Paper
Feeling Seen: Leader Eye Gaze Promotes Psychological Safety, Participation, and Voice
By: Nicole Abi-Esber, Alison Wood Brooks and Ethan Burris
Psychological safety is a hallmark of effective team functioning. Although prior work shows that characteristics of the leader influence employee judgments of psychological safety (and subsequent decisions to speak up), we know very little about “the specific behaviors...
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Keywords:
Eye Gaze;
Psychological Safety;
Voice;
Participation;
Nonverbal Behavior;
Verbal Behavior;
Ostracism;
Conversation;
Groups;
Groups and Teams;
Social Psychology;
Safety;
Leadership;
Behavior
Abi-Esber, Nicole, Alison Wood Brooks, and Ethan Burris. "Feeling Seen: Leader Eye Gaze Promotes Psychological Safety, Participation, and Voice." Harvard Business School Working Paper, No. 22-048, January 2022.
- September 2021
- Article
Gender Stereotypes in Deliberation and Team Decisions
By: Katherine B. Coffman, Clio Bryant Flikkema and Olga Shurchkov
We explore how groups deliberate and decide on ideas in an experiment with communication. We find that gender biases play a significant role in which group members are chosen to answer on behalf of the group. Conditional on the quality of their ideas, individuals are...
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Keywords:
Gender Differences;
Stereotypes;
Teams;
Economic Experiments;
Gender;
Prejudice and Bias;
Groups and Teams;
Perception
Coffman, Katherine B., Clio Bryant Flikkema, and Olga Shurchkov. "Gender Stereotypes in Deliberation and Team Decisions." Games and Economic Behavior 129 (September 2021): 329–349.
- 2021
- Article
Reflections: Voice and Silence in Workplace Conversations
By: Amy C. Edmondson and Tijs Besieux
We highlight conversations at work as an arena of change. Drawing on and extending the psychological safety literature, we offer a new framework to distinguish between productive and unproductive forms of both voice and silence. The framework’s four...
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Keywords:
Conversation;
Silence;
Voice;
Psychological Safety;
Interpersonal Communication;
Quality;
Management Practices and Processes;
Organizational Change and Adaptation
Edmondson, Amy C., and Tijs Besieux. "Reflections: Voice and Silence in Workplace Conversations." Journal of Change Management 21, no. 3 (2021): 269–286.
- June 2021
- Case
Bozoma Saint John: Leading with Authenticity and Urgency
By: Francesca Gino and Frances X. Frei
In this multimedia case, Bozoma Saint John recounts numerous defining moments from her childhood and work experiences. We learn what empowered and inspired her to be her authentic self, to be vulnerable and open to new experiences, to find commonality with others, to...
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Keywords:
Biases;
Personal Development and Career;
Identity;
Interests;
Ethics;
Values and Beliefs;
Opportunities;
Leadership Style;
Diversity
Gino, Francesca, and Frances X. Frei. "Bozoma Saint John: Leading with Authenticity and Urgency." Harvard Business School Multimedia/Video Case 921-708, June 2021.
- May 2021
- Case
Career at a Crossroads? (A)
By: James K. Sebenius and Alex Green
A career professional at a major consumer goods company, Kym Lew Nelson is hoping to negotiate a promotion to vice president, which would make her one of the senior-most African American women in the organization. But when Nelson’s white German boss arrives in the...
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Keywords:
Culture;
Negotiation;
Race;
Gender;
Organizational Culture;
Prejudice and Bias;
United States
Sebenius, James K., and Alex Green. "Career at a Crossroads? (A)." Harvard Business School Case 921-018, May 2021.
- May 2021
- Supplement
Career at a Crossroads? (B)
By: James K. Sebenius and Alex Green
A career professional at a major consumer goods company, Kym Lew Nelson is hoping to negotiate a promotion to vice president, which would make her one of the senior-most African American women in the organization. But when Nelson’s white German boss arrives in the...
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Sebenius, James K., and Alex Green. "Career at a Crossroads? (B)." Harvard Business School Supplement 921-019, May 2021.
- May 2021
- Case
Megan Ming Francis: Leadership and Racial Injustice
By: Francesca Gino and Frances X. Frei
In this multimedia case, Megan Ming Francis, a professor in the Department of Political Science at the University of Washington (UW) and a visiting professor at the Harvard Kennedy School, discusses the roots of racial injustice and the need for change. Through...
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Keywords:
Racial Injustice;
Race;
Prejudice and Bias;
Organizational Change and Adaptation;
Leadership
Gino, Francesca, and Frances X. Frei. "Megan Ming Francis: Leadership and Racial Injustice." Harvard Business School Multimedia/Video Case 921-701, May 2021.
- May 2021
- Article
Ideology and Composition Among an Online Crowd: Evidence From Wikipedians
By: Shane Greenstein, Grace Gu and Feng Zhu
Online communities bring together participants from diverse backgrounds and often face challenges in aggregating their opinions. We infer lessons from the experience of individual contributors to Wikipedia articles about U.S. politics. We identify two factors that...
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Keywords:
User Segregation;
Online Community;
Contested Knowledge;
Collective Intelligence;
Ideology;
Bias;
Wikipedia;
Knowledge Sharing;
Perspective;
Government and Politics
Greenstein, Shane, Grace Gu, and Feng Zhu. "Ideology and Composition Among an Online Crowd: Evidence From Wikipedians." Management Science 67, no. 5 (May 2021): 3067–3086.
- April 21, 2021
- Article
The Pandemic Conversations That Leaders Need to Have Now
By: Boris Groysberg, Robin Abrahams and Katherine Connolly Baden
Groysberg, Boris, Robin Abrahams, and Katherine Connolly Baden. "The Pandemic Conversations That Leaders Need to Have Now." Harvard Business School Working Knowledge (April 21, 2021).
- April 2021
- Case
Glass-Shattering Leaders: Barbara Hackman Franklin
By: Boris Groysberg and Colleen Ammerman
Barbara Hackman Franklin was one of the first women to earn an MBA from Harvard Business School. She went on to break barriers in the private and public sectors, rising to leadership positions in business and government. In the 1970s, she led a successful White House...
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Groysberg, Boris, and Colleen Ammerman. "Glass-Shattering Leaders: Barbara Hackman Franklin." Harvard Business School Case 421-073, April 2021.
- March 2021
- Case
Seeding and Selling Asana
By: Jeffrey F. Rayport, Susie Ma and Amram Migdal
In December 2019, Oliver Jay, Asana’s Chief Revenue Officer (CRO), was reconsidering his go-to-market (GTM) strategy. Asana was cloud-based work management software that enabled users to break up projects into discrete tasks that could be assigned, scheduled, and...
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Keywords:
SaaS;
Customer Journey;
Business Model;
Business Organization;
Change Management;
Growth and Development Strategy;
Growth Management;
Marketing Channels;
Marketing Strategy;
Product Marketing;
Organizational Change and Adaptation;
Organizational Design;
Organizational Structure;
Digital Platforms;
Internet and the Web;
Technology Industry;
United States
Rayport, Jeffrey F., Susie Ma, and Amram Migdal. "Seeding and Selling Asana." Harvard Business School Case 821-054, March 2021.
- January 2021
- Case
Saham Group: It's In the Genes
By: Christina R. Wing and Gamze Yucaoglu
The case opens in August 2020 as Moulay Mhamed Elalamy (Mhamed), CEO of the Saham Group (the Group), a pan-African investment company that operates a variety of businesses out of Morocco, contemplates the Group’s identity, its investment strategy, and how to navigate...
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Keywords:
Family and Family Relationships;
Family Business;
For-Profit Firms;
Transformation;
Transition;
Emerging Markets;
Change Management;
Private Equity;
Investment;
Strategy;
Insurance Industry;
Real Estate Industry;
Education Industry;
Agriculture and Agribusiness Industry;
Morocco;
Africa
Wing, Christina R., and Gamze Yucaoglu. "Saham Group: It's In the Genes." Harvard Business School Case 621-069, January 2021.
- January 2021
- Case
Anodot: Autonomous Business Monitoring
By: Antonio Moreno and Danielle Golan
Autonomous business monitoring platform Anodot leveraged machine learning to provide real-time alerts regarding business anomalies. Anodot’s solution was used in various industries in order to primarily monitor business health, such as revenue and payments, product...
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Keywords:
Digital Platforms;
Internet and the Web;
Knowledge Sharing;
Information Management;
Sales;
Value Creation;
Product Positioning;
Israel
Moreno, Antonio, and Danielle Golan. "Anodot: Autonomous Business Monitoring." Harvard Business School Case 621-084, January 2021.
- Article
Reflections: Toward a Normative and Actionable Theory of Planned Organizational Change and Development
By: Michael Beer
A normative and actionable theory of planned organizational change and development is proposed based on fifty years of engagement by the author as a scholar-consultant. Five principles are central features of the theory and practice proposed: 1) Organizations are...
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Keywords:
Consultant;
Process;
Systems;
Silence;
Organizational Change and Adaptation;
Leadership;
Learning;
Management Teams
Beer, Michael. "Reflections: Toward a Normative and Actionable Theory of Planned Organizational Change and Development." Journal of Change Management 21, no. 1 (2021).
- September 7, 2020
- Article
Remote Networking as a Person of Color
By: Laura Morgan Roberts and Anthony J. Mayo
In remote work situations, where people cannot rely on impromptu elevator conversations or water cooler chats with coworkers, the answer isn’t to turn inward. In fact, the need for networking is even more important. In particular, our interactions with people whose...
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Morgan Roberts, Laura, and Anthony J. Mayo. "Remote Networking as a Person of Color." Harvard Business Review Digital Articles (September 7, 2020).
- September 2020 (Revised June 2021)
- Case
Gong: Resonating Conversational Insights
By: Alison Wood Brooks and Trevor Spelman
In 2015, Amit Bendov was struck by a realization about a new technology that might be able to transcribe musical notation in real-time, which eventually became known as Gong. Gong’s business proposition was simple: provide software that automatically captures,...
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Keywords:
Applications and Software;
Technological Innovation;
Communication;
Performance Effectiveness;
Sales;
Customer Satisfaction;
Competitive Strategy
Brooks, Alison Wood, and Trevor Spelman. "Gong: Resonating Conversational Insights." Harvard Business School Case 921-015, September 2020. (Revised June 2021.)
- Article
Conversational Receptiveness: Expressing Engagement with Opposing Views
By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then...
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Keywords:
Receptiveness;
Natural Language Processing;
Disagreement;
Interpersonal Communication;
Relationships;
Conflict Management
Yeomans, M., J. Minson, H. Collins, H. Chen, and F. Gino. "Conversational Receptiveness: Expressing Engagement with Opposing Views." Organizational Behavior and Human Decision Processes 160 (September 2020): 131–148.
- August 6, 2020
- Article
It's Okay to Say 'No' to Social Events During COVID
By: Ashley V. Whillans, Annie Wilson and Tobias Schlager
As COVID turns even the most benign of social activities into risky propositions, many of us find ourselves in the uncomfortable position of rejecting our friends’ and family’s invitations to non-socially-distant activities. It can be particularly challenging to...
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Whillans, Ashley V., Annie Wilson, and Tobias Schlager. "It's Okay to Say 'No' to Social Events During COVID." Harvard Business Review Digital Articles (August 6, 2020).