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- January 2021
- Case
Arçelik: From a Dealer Network to an Omnichannel Experience
By: Ayelet Israeli and Fares Khrais
Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in...
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Keywords:
Digital Transformation;
Digital Marketing;
Disruption;
Bricks And Mortar;
Franchise Management;
Franchising;
Dealer Network;
Dealers;
Sales;
B2b;
B2b2c;
Tradition;
Culture Change;
Cultural Adaptation;
Omnichannel;
Omnichannel Retail;
Omni-channel;
Omnichannel Retailing;
Sales Channels;
Sales Channel Development;
Channel Management;
Channels Of Distribution;
Marketplace;
Consumer Behavior;
Conflict Management;
Platforms;
Collaboration;
Partners And Partnerships;
Marketing Strategy;
Online Channel;
Online Data;
Online Sales;
Online Shopping;
Online;
Retail;
Retailing;
Disruption;
Transformation;
Franchise Ownership;
Change Management;
Partners And Partnerships;
Consumer Behavior;
Online Technology;
Marketing Strategy;
conflict And resolution;
conflict Management;
Electronics Industry;
Retail Industry;
Consumer Products Industry;
Turkey
- December 2020
- Supplement
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai and Suzanne Antoniou
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants believe they should be addressed through reparations and have consequently continued to push the government of Tulsa to pay reparations for the massacre. In...
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Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
conflict And resolution;
conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Welfare;
Tulsa;
Oklahoma;
United States
- December 2020
- Teaching Note
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai and Suzanne Antoniou
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants believe they should be addressed through reparations and have consequently continued to push the government of Tulsa to pay reparations for the massacre. In...
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Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
conflict And resolution;
conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Welfare;
Tulsa;
Oklahoma;
United States
- November 2020
- Case
Integrating Beam Suntory (A)
By: David G. Fubini, Rawi Abdelal and David Lane
The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion purchase price, and relied on...
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Keywords:
Family Business;
Communication;
Borrowing And Debt;
Globalization;
Corporate Governance;
Governing And Advisory Boards;
Retention;
Leadership;
Supply Chain;
Organizational Structure;
Ownership;
Relationships;
conflict And resolution;
Integration;
Value Creation;
Food And Beverage Industry;
Japan;
United States;
Chicago
- November 2020
- Supplement
Integrating Beam Suntory (B)
By: David G. Fubini, Rawi Abdelal and David Lane
Supplements (A) case: The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion...
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Keywords:
Family Business;
Communication;
Borrowing And Debt;
Globalization;
Corporate Governance;
Governing And Advisory Boards;
Retention;
Leadership;
Supply Chain;
Organizational Structure;
Ownership;
Relationships;
conflict And resolution;
Integration;
Value Creation;
Food And Beverage Industry;
Japan;
United States;
Chicago
- October 2020 (Revised December 2020)
- Case
The Tulsa Massacre and the Call for Reparations
By: Mihir A. Desai, Suzanne Antoniou and Leanne Fan
How should historic social injustices be addressed? Survivors of the 1921 Tulsa Massacre and their descendants believe they should be addressed through reparations and have consequently continued to push the government of Tulsa to pay reparations for the massacre. In...
View Details
Keywords:
Cost Vs Benefits;
Decision Choices And Conditions;
Decisions;
Judgments;
Race;
Fairness;
Moral Sensibility;
Values And Beliefs;
Corporate Accountability;
Corporate Governance;
Policy;
Governing Rules, Regulations, And Reforms;
Government Legislation;
Government And Politics;
Government Administration;
Lawsuits And Litigation;
Legal Liability;
Leading Change;
Mission And Purpose;
Corporate Social Responsibility And Impact;
conflict And resolution;
conflict Management;
Loss;
Motivation And Incentives;
Perspective;
Prejudice And Bias;
Civil Society Or Community;
Social Issues;
Tulsa;
Oklahoma;
United States
- August 2020
- Article
Trust in State and Non-State Actors: Evidence from Dispute Resolution in Pakistan
By: Daron Acemoglu, Ali Cheema, Asim I. Khwaja and James A. Robinson
Lack of trust in state institutions is a pervasive problem in many developing countries. This paper investigates whether information about improved public services can help build trust in state institutions and move people away from non-state actors. We find that...
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- January 2020
- Case
Terra Nova: A Social Business Trying to Unlock Land Rights for the Urban Poor in Brazil
By: Julie Battilana, Ruth Costas, Marissa Kimsey and Priscilla Zogbi
Brothers André and Daniel Albuquerque founded the company Terra Nova in 2001 to mediate land disputes between poor families illegally living in urban areas and the official landowners—with the aspiration to improve the lives of the poor. A business-led approach to the...
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- September 2019
- Supplement
Legal Time Case – Video Short 2
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
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Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- September 2019
- Supplement
Legal Time Case – Video Short 1
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
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Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- August 2019
- Supplement
Legal Time - Confidential Information for the Prosecution (AUSA Prescott)
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
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Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- August 2019
- Supplement
Legal Time - Confidential Information for the Defense Attorney (Drew Davis)
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
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Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- August 2019
- Case
Legal Time Case
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
View Details
Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- August 2019 (Revised September 2019)
- Teaching Note
Legal Time Case
Legal Time is a two-party dynamic negotiation simulation. Students take the role of either the prosecution or the defense in a case that centers on a client who has been accused of spear-heading a conspiracy to commit wire fraud. This conflict-resolution scenario gives...
View Details
Keywords:
Conflict Resolution;
Time Stress;
Negotiation;
conflict And resolution;
Fairness;
Learning
- Article
A Persuasive Peace: Syrian Refugees' Attitudes Towards Compromise and Civil War Termination
By: Kristin Fabbe, Chad Hazlett and Tolga Sınmazdemir
Civilians who have fled violent conflict and settled in neighboring countries are integral to processes of civil war termination. Contingent on their attitudes, they can either back peaceful settlements or support warring groups and continued fighting. Attitudes toward...
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- Article
Syrian Refugees in Turkey and the Politics of Post Conflict Reconciliation
By: Kristin Fabbe and Tolga Sınmazdemir
Finding suitable settlements to civil wars, then proceeding to reconcile and reintegrate civilian communities to realize such settlements and avoid future conflict, poses many seemingly insurmountable challenges. The Syrian conflict is a case in point. Not only has a...
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Keywords:
Syrian Refugees;
conflict;
Postconflict Reconciliation;
Refugees;
War;
conflict And resolution;
Attitudes;
Syria;
Turkey
- 2020
- Working Paper
Arbitration with Uninformed Consumers
By: Mark Egan, Gregor Matvos and Amit Seru
This paper studies the impact of the arbitrator selection process on consumer outcomes by examining roughly 9,000 consumer arbitration cases in the securities industry. Securities disputes present a good laboratory: arbitration is mandatory for all disputes,...
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- October 2018 (Revised August 2019)
- Case
Everybody Knows: Russia and the Election
By: Rawi Abdelal, Rafael Di Tella and Galit Goldstein
Following a contentious presidential race, Donald Trump’s 2016 election destabilized America’s status quo. Academics, journalists, politicians and the public at large examined why Trump had won. Many Americans, inside and outside the government, asserted that a...
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Keywords:
Strategic Industry;
Strategic Alliances (business);
Business And Government;
Business And Public Policy;
Business And Society;
Media Businesses;
Media Content;
Media Slant;
Media Regulation;
Social Media;
Internet Of Everything;
Government Policy;
Politics;
Political Campaigns;
Political Strategy;
Political Turmoil;
Government;
Government Regulation;
Security;
International Business;
International Relations;
National Security;
Political Elections;
News;
Media;
Internet;
Rights;
Problems And Challenges;
Globalization;
Business And Community Relations;
Business And Government Relations;
Government Legislation;
Risk And Uncertainty;
Cognition And Thinking;
conflict And resolution;
Identity;
Civil Society Or Community;
Culture;
Public Opinion;
Social Issues;
War;
Online Technology;
Public Administration Industry;
United States;
Russia
- June 2018
- Case
Candor at Clever
By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and...
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Keywords:
Performance Feedback;
Talent Development And Retention;
Talent Management;
Feedback;
Difficult Conversations;
Radical Candor;
Scaling Start-ups;
Scaling And Growth;
Developing Effective Managers;
Effective Managers;
First-time Managers;
Kim Scott;
Clever;
Bay Area;
Silicon Valley;
Interpersonal Communication;
Talent And Talent Management;
Human Resources;
Leadership Development;
Management Practices And Processes;
Management Skills;
Management Style;
Organizations;
Organizational Culture;
Performance Evaluation;
conflict And resolution;
Technology Industry;
Education Industry;
San Francisco;
United States
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Keywords:
Communication;
Communication Intention And Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development And Career;
Relationships;
Groups And Teams;
Social Psychology;
Attitudes;
Behavior;
conflict And resolution;
conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power And Influence;
Prejudice And Bias;
Reputation;
Satisfaction;
Trust