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All HBS Web
(262)
- News (68)
- Research (137)
- Events (1)
- Multimedia (1)
- Faculty Publications (16)
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- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,...
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Keywords:
Customer Satisfaction;
Customer Experience;
Customer Service;
Customer-centric;
Emerging Market;
Customer Focus;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Turkasset;
Collections Agency;
NPL;
Call Center;
Financial Services;
Borrowing and Debt;
Customer Focus and Relationships;
Organizational Culture;
Operations;
Management;
Service Operations;
Quality;
Competitive Advantage;
Cost vs Benefits;
Financial Services Industry;
Turkey
- 01 Jun 2013
- News
Collective Wisdom
the space agency in applying open innovation approaches to big data and computational challenges, and works with Harvard Catalyst, the University-wide initiative led by Harvard Medical School. What are some examples of different kinds of...
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- September 2006 (Revised August 2007)
- Background Note
The History of Credit Agencies in the United States
By: F. Warren McFarlan and Tracy Manty
Provides a brief background on the history of credit agencies in the United States. Focuses on the mature process of data collection on an American consumer and how credit agencies share the information to determine proper credit risk and worthiness of a consumer. The...
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McFarlan, F. Warren, and Tracy Manty. "The History of Credit Agencies in the United States." Harvard Business School Background Note 307-057, September 2006. (Revised August 2007.)
- 09 Nov 2010
- Working Paper Summaries
The Unbundling of Advertising Agency Services: An Economic Analysis
- 2008
- Working Paper
Economic Factors Underlying the Unbundling of Advertising Agency Services
By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the...
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Keywords:
Transformation;
Framework;
Service Operations;
Decisions;
Relationships;
Price;
Diversification;
Geography;
Cost;
Advertising Industry;
United States
Arzaghi, Mohammad, Ernst R. Berndt, James C. Davis, and Alvin J. Silk. "Economic Factors Underlying the Unbundling of Advertising Agency Services." NBER Working Paper Series, No. 14345, September 2008.
- 26 Apr 2021
- News
Lumumba Seegars on Inequality and Agency in ERGs
- March 2017
- Article
Institutional Ownership and Corporate Tax Avoidance: New Evidence
By: Mozaffar N. Khan, Suraj Srinivasan and Liang Tan
We provide new evidence on the agency theory of corporate tax avoidance (Slemrod, 2004; Crocker and Slemrod, 2005; Chen and Chu, 2005) by showing that increases in institutional ownership are associated with increases in tax avoidance. Using the Russell index...
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Keywords:
Tax Avoidance;
Agency Costs;
Institutional Ownership;
Private Ownership;
Crime and Corruption;
Taxation;
Agency Theory
Khan, Mozaffar N., Suraj Srinivasan, and Liang Tan. "Institutional Ownership and Corporate Tax Avoidance: New Evidence." Accounting Review 92, no. 2 (March 2017): 101–122.
- Web
Business History in the Contemporary Collection | Baker Library | Bloomberg Center | Harvard Business School
× Please sign in You need to log in to use the bookmarking feature. Sign In Baker Library | Bloomberg Center Search Find Services Ask Browse Databases Collections & Archives Guides Exhibits Find Books, Articles & More More Places HOLLIS...
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- Web
R.G. Dun & Co. / Dun & Bradstreet Collections | Baker Library | Bloomberg Center | Harvard Business School
/find/collections-archives/special-collections-and-archives/collecting-areas/r.g.-dun-co.-dun-bradstreet-collections The R. G. Dun & Co. credit reports collection is an invaluable resource for understanding the business, social, and...
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- April 2005
- Article
The Geography of Equity Analysis
By: Christopher J. Malloy
I provide evidence that geographically proximate analysts are more accurate than other analysts. Stock returns immediately surrounding forecast revisions suggest that local analysts impact prices more than other analysts. These effects are strongest for firms located...
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Keywords:
Geographic Location;
Stocks;
Investment Return;
Forecasting and Prediction;
Price;
Performance;
Equity;
Information;
Prejudice and Bias;
Agency Theory
Malloy, Christopher J. "The Geography of Equity Analysis." Journal of Finance 60, no. 2 (April 2005): 719–755. (Nominated for Smith Breeden Prize. Best Paper For the best finance research paper published in the Journal of Finance presented by Smith Breeden Associates, Inc.)
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
University (completed before the outset of the pandemic) concluded that a strong corporate culture fosters better execution, reduction in agency cost, and therefore, higher productivity and creativity. Of the many executives surveyed, 92...
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Keywords:
by James Heskett
- December 2013 (Revised March 2024)
- Case
Breaking Bad (the Rules): Argentina Defaults, Inflates (and Grows), 1997–2015
By: Rafael Di Tella and Fernanda Miguel
In late October 2011, after losing 1 billion of dollar reserves in one month, the Argentine government began imposing a series of currency controls, limiting the ability to buy foreign currency. As of October 2011, Argentina's tax collection agency AFIP had been...
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Di Tella, Rafael, and Fernanda Miguel. "Breaking Bad (the Rules): Argentina Defaults, Inflates (and Grows), 1997–2015." Harvard Business School Case 714-036, December 2013. (Revised March 2024.)
- Research Summary
Overview
ECONOMICS OF THE ADVERTISING AND MARKETING SERVICEC INDUSTRY
Professor Silk’s recent research has been focused on the economics of the advertising and marketing services industry. He has conducted econometric studies of the effects of scale and scope on the... View Details
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
(coauthored with Joanna Radin), Perspectives on Risk and Regulation: The FDA at 100, has just been released. The book collects views on the work and challenges of the agency from FDA officials past and...
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- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
Our regulatory system has also been an unnecessary albatross on the growth of fintech players and on banks who try to partner with them. No single federal regulator has authority to oversee business lending. Instead, there is a spaghetti soup of at least seven View Details
- 18 Dec 2008
- Working Paper Summaries
Concentration Levels in the U.S. Advertising and Marketing Services Industry: Myth vs. Reality
- 21 May 2012
- Research & Ideas
OSHA Inspections: Protecting Employees or Killing Jobs?
killing jobs at a time when the United States can ill afford to lose them. Few regulatory agencies have a more direct effect on businesses than the Occupational Safety and Health Administration (OSHA), the federal View Details
Keywords:
by Michael Blanding
- 26 Aug 2021
- Blog Post
Baker Library's Latest Collection: Little Black Library
When Cathy Chukwulebe (MBA 2021) set up a plastic bin with books about antiracism and the Black experience in the Harvard Business School Schwartz Pavilion in the summer of 2020, she never imagined that the collection would grow to sites...
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- 16 Jun 2015
- Blog Post
Military Alumna Reflects on Time at HBS
were a dynamic experience from start to finish. I found myself surrounded by so many smart and inspiring people who collectively brought such diverse perspectives. My first seat-mates were-- on my left,-- a young man from Baltimore who...
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