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Publications

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      Supporting Collaborations Across Harvard
      Zita Ezpeleta and Kew Lee (MBA 1990) are supporters of the HBS Fund for Leadership and Innovation “As the world becomes more interconnected, Harvard...
      How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
      New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness...
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      • January 2021
      • Case

      eToro: Building the World's Largest Social Trading Network

      By: Elie Ofek and Danielle Golan
      Social trading platform eToro was preparing for the launch of its expanded offering in the U.S. The company faced critical decisions regarding product-market fit, go-to-market strategy, positioning and monetization. Moreover, it faced the challenge of how best to make...  View Details
      Keywords: Social Trading Platform; Investment; Social And collaborative Networks; Marketing Strategy; Expansion
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      Ofek, Elie, and Danielle Golan. "eToro: Building the World's Largest Social Trading Network." Harvard Business School Case 521-057, January 2021.
      • 2021
      • Chapter

      International Business History and the Strategy of Multinational Enterprises: How History Matters

      By: Geoffrey Jones and Teresa da Silva Lopes
      This chapter provides an overview of the evolution of international business over the long-run as well as the strategies of MNEs. It highlights how strategies became more complex over time with MNEs moving from being coordinators of resources and managers of...  View Details
      Keywords: Multinational; International Business; Internalization; Globalization; Theory; Multinational Firms And Management; Business History; Africa; Asia; Europe; Latin America; Middle East; North And Central America
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      Jones, Geoffrey, and Teresa da Silva Lopes. "International Business History and the Strategy of Multinational Enterprises: How History Matters." Chap. 2 in The Oxford Handbook of International Business Strategy, edited by Kamel Mellahi, Klaus E. Meyer, Rajneesh Narula, Irina Surdu, and Alain Verbeke. Oxford, United Kingdom: Oxford University Press, 2021.
      • 2020
      • Working Paper

      The Role of Constraints in Creative Problem-Solving: Field Experimental Evidence from a Community Crowdsourcing Program in a Consumer Electronics Company

      By: Daniel Ehls, Karim R. Lakhani and Jacqueline N. Lane
      The role of constraints in the problem solving process has been a central line of inquiry in the creativity and innovation literature with ongoing debates of whether constraints imposed on creative problem solvers diminish or enhance their efforts and outputs. We...  View Details
      Keywords: Problem Solving; Constraints; Crowdsourcing; Field Experiment; Problems And Challenges; Creativity; collaborative Innovation And Invention
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      Ehls, Daniel, Karim R. Lakhani, and Jacqueline N. Lane. "The Role of Constraints in Creative Problem-Solving: Field Experimental Evidence from a Community Crowdsourcing Program in a Consumer Electronics Company." Harvard Business School Working Paper, No. 21-068, December 2020.
      • October 2020
      • Supplement

      OpenIDEO (B)

      By: Karim R. Lakhani, Anne-Laure Fayard, Manos Gkeredakis and Jin Hyun Paik
      In the midst of 2020, as the coronavirus pandemic was unfolding, OpenIDEO—an online open innovation platform focused on design-driven solutions to social issues—rapidly launched a new challenge to improve access to health information, empower communities to stay safe...  View Details
      Keywords: Innovation Competitions; Ideo; Contests; Contest Design; Platforms And Ecosystems; Open Innovation; Open And User Innovation Strategy; Diversity; Design; Social Entrepreneurship; Global Range; collaborative Innovation And Invention; Innovation Strategy; Organizational Change And Adaptation; Social And collaborative Networks; Health Pandemics; Health; Information; Business And Community Relations
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      Lakhani, Karim R., Anne-Laure Fayard, Manos Gkeredakis, and Jin Hyun Paik. "OpenIDEO (B)." Harvard Business School Supplement 621-058, October 2020.
      • October 2020
      • Case

      Israelis, Palestinians and the Technology Bridge Between Them: A Work in Progress

      By: Elie Ofek and Lia Weiner
      In Israel of 2020 the demand for software engineers was endless. Meanwhile just miles away, Palestinian universities were graduating 3,000 engineers a year, and many of them could not find jobs in the still nascent Palestinian tech sector. Could these dots be...  View Details
      Keywords: Geopolitics; Technology Ecosystem; Software Engineers; Technology; Software; Business Startups; International Relations; Cooperation; Opportunities; Problems And Challenges; Technology Industry; Israel; Palestinian State
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      Ofek, Elie, and Lia Weiner. "Israelis, Palestinians and the Technology Bridge Between Them: A Work in Progress." Harvard Business School Case 521-046, October 2020.
      • September 2020
      • Case

      Enabling Teamwork at the Cleveland Clinic

      By: Amy C. Edmondson and Michaela J. Kerrissey
      This case examines efforts to foster teamwork within and across work units in the Cleveland Clinic, a large, distributed healthcare delivery organization. With a long history of valuing teamwork since its founding in 1921, the Clinic had taken dramatic steps to further...  View Details
      Keywords: Teamwork; Teaming; Health Care; Health Care And Treatment; Groups And Teams; Health Industry; United States
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      Edmondson, Amy C., and Michaela J. Kerrissey. "Enabling Teamwork at the Cleveland Clinic." Harvard Business School Case 621-040, September 2020.
      • September 2020 (Revised November 2020)
      • Case

      PDS: Ring-Fencing the Ranch

      By: Dennis Campbell, Tarun Khanna and Kerry Herman
      Pallak Seth, Group CEO of PDS Multinational Fashions, is contemplating options to bring better collaboration across his global apparel supply chain platform. PDS, a group of 50-plus subsidiary companies, each led by its own CEO and with different apparel industry...  View Details
      Keywords: collaboration; Supply Chain Management; Performance; Partners And Partnerships; Employee Stock Ownership Plan; Apparel And Accessories Industry
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      Campbell, Dennis, Tarun Khanna, and Kerry Herman. "PDS: Ring-Fencing the Ranch." Harvard Business School Case 721-361, September 2020. (Revised November 2020.)
      • Article

      Conversational Receptiveness: Expressing Engagement with Opposing Views

      By: M. Yeomans, J. Minson, H. Collins, H. Chen and F. Gino
      We examine “conversational receptiveness”—the use of language to communicate one’s willingness to thoughtfully engage with opposing views. We develop an interpretable machine-learning algorithm to identify the linguistic profile of receptiveness (Studies 1A-B). We then...  View Details
      Keywords: Receptiveness; Natural Language Processing; Disagreement; Interpersonal Communication; Relationships; Conflict Management
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      Yeomans, M., J. Minson, H. Collins, H. Chen, and F. Gino. "Conversational Receptiveness: Expressing Engagement with Opposing Views." Organizational Behavior and Human Decision Processes 160 (September 2020): 131–148.
      • 2020
      • Working Paper

      Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 3 Transaction Free Zones

      By: Carliss Y. Baldwin
      In Chapter 2 we saw that the most economical locations for transactions in a task network are the so-called thin crossing points—places where transfers are easy to define, count and pay for. However, in many places in the task network, transfers of material, energy,...  View Details
      Keywords: Modularity; Technology; Organizations
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      Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 3 Transaction Free Zones." Harvard Business School Working Paper, No. 21-031, August 2020.
      • September 2020
      • Teaching Note

      Miami's Tech Future (D): Developing New Leadership

      By: Rosabeth Moss Kanter and Joyce J. Kim
      Traditional establishment leadership of Miami is increasingly challenged by a rising millennial generation that is more diverse and brings more innovative and entrepreneurial “outside-the-building” approaches, including impatience for change. Leadership succession is...  View Details
      Keywords: Leaders; Leadership; Civic Innovation; Change; Change Leadership; Startup; Diversity; Scaling And Growth; Jurisdictional Disputes; Communication; Community Impact; Community Relations; Leading Change; Leadership; Diversity; Demographics; Entrepreneurship; Business And Community Relations; Miami; Florida
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      Kanter, Rosabeth Moss, and Joyce J. Kim. "Miami's Tech Future (D): Developing New Leadership." Harvard Business School Teaching Note 321-047, September 2020.
      • 2020
      • Working Paper

      Updating the Balanced Scorecard for Triple Bottom Line Strategies

      By: Robert S. Kaplan and David McMillan
      Many companies are now attempting to achieve triple bottom line performance on financial, environmental, and societal metrics. Successful strategies for such performance, however, generally require new relationships among multiple players in multiple sectors across a...  View Details
      Keywords: Balanced Scorecard; Adaptation; Environmental Sustainability; Social Issues; Performance; Strategy
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      Kaplan, Robert S., and David McMillan. "Updating the Balanced Scorecard for Triple Bottom Line Strategies." Harvard Business School Working Paper, No. 21-028, August 2020.
      • July 2020
      • Teaching Plan

      Girls Who Code

      By: Brian Trelstad and Amy Klopfenstein
      This teaching plan serves as a supplement to HBS Case No. 320-055, “Girls Who Code.” Founded 2012 by former lawyer Reshma Saujani, Girls Who Code (GWC) offered coding education programs to middle- and high school-aged girls. The organization also sought to alter...  View Details
      Keywords: Communication; Communication Strategy; Spoken Communication; Interpersonal Communication; Demographics; Age; Gender; Education; Curriculum And Courses; Learning; Middle School Education; Secondary Education; Leadership Style; Leadership; Social Enterprise; Nonprofit Organizations; Social Psychology; Attitudes; Behavior; Cognition And Thinking; Prejudice And Bias; Power And Influence; Identity; Social And collaborative Networks; Motivation And Incentives; Society; Civil Society Or Community; Culture; Public Opinion; Social Issues; Technology; Software; Education Industry; Technology Industry; North And Central America; United States
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      Trelstad, Brian, and Amy Klopfenstein. "Girls Who Code." Harvard Business School Teaching Plan 321-010, July 2020.
      • 2020
      • Working Paper

      Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work

      By: Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer and Raffaella Sadun
      We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270...  View Details
      Keywords: Nature Of Work; collaboration; Covid-19; Organizations; Communication; Health Pandemics; North And Central America; Europe; Middle East
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      DeFilippis, Evan, Stephen Michael Impink, Madison Singell, Jeffrey T. Polzer, and Raffaella Sadun. "Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work." Harvard Business School Working Paper, No. 21-006, July 2020.
      • July 2020
      • Case

      The Second City: The Future of ‘Yes, and…’

      By: Francesca Gino and Jeff Huizinga
      Leaders from The Second City, the legendary Improv comedy company, reflect on its broad portfolio of activities through the lens of future opportunities and growth. In particular, they discuss ways in which Second City can further invest in its professional arm, Second...  View Details
      Keywords: Workplace; collaboration; Growth And Development; Opportunities; Communication; Organizational Culture
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      Gino, Francesca, and Jeff Huizinga. "The Second City: The Future of ‘Yes, and…’." Harvard Business School Case 921-007, July 2020.
      • July 2020
      • Case

      Paris Saint-Germain: Building One of the World's Top Sports Brands

      By: Anita Elberse and David Moreno Vicente
      In March 2020, Nasser Al-Khelaifi, the president of French soccer club Paris Saint-Germain (‘PSG’) sees his team clinch a spot among the last eight clubs to compete in the UEFA Champions League. Established in 1970 and initially a club with only moderate success, PSG’s...  View Details
      Keywords: Soccer; Football; Superstars; Talent; Talent Development; General Management; Sports; Entertainment; Media; Talent And Talent Management; Globalization; Brands And Branding; Marketing; Strategy; Sports Industry; Europe
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      Elberse, Anita, and David Moreno Vicente. "Paris Saint-Germain: Building One of the World's Top Sports Brands." Harvard Business School Case 521-006, July 2020.
      • July 2020
      • Article

      Intra-firm Geographic Mobility: Value Creation Mechanisms and Future Research Directions

      By: Prithwiraj Choudhury
      This paper argues that intra-firm geographic mobility is an understudied mechanism that can help mitigate coordination failures in a geographically distributed organization. The paper presents an organizing framework on how intra-firm geographic mobility creates value...  View Details
      Keywords: Multinational Firms And Management; Employees; Geographic Location; Value Creation
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      Choudhury, Prithwiraj. "Intra-firm Geographic Mobility: Value Creation Mechanisms and Future Research Directions." Special Issue on Employee Inter- and Intra-Firm Mobility. Advances in Strategic Management 41 (July 2020).
      • 2020
      • Working Paper

      SSRIs and Non-SSRIs: Case Histories of Significant Medical Advances

      By: Amar Bhidé, Srikant M. Datar and Katherine Stebbins
      Prozac is widely hailed as “a breakthrough drug for depression.” In 2020, the World Health Organization (WHO) estimated that over 264 million people worldwide suffer from depression, and 800,000 die by suicide each year. In 2014, researchers calculated the economic...  View Details
      Keywords: Health Care And Treatment; Technological Innovation; Innovation Strategy; Technology Adoption; collaborative Innovation And Invention; Innovation And Invention; Governing Rules, Regulations, And Reforms
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      Bhidé, Amar, Srikant M. Datar, and Katherine Stebbins. "SSRIs and Non-SSRIs: Case Histories of Significant Medical Advances." Harvard Business School Working Paper, No. 20-135, July 2020.
      • 2020
      • Working Paper

      Tamoxifen: Case Histories of Significant Medical Advances

      By: Amar Bhidé, Srikant Datar and Katherine Stebbins
      Our case history describes the development of tamoxifen, considered a “gold standard” treatment for millions of breast cancer patients. Specifically, we describe breast cancer treatments prior to tamoxifen’s development; the initial development of tamoxifen from 1960...  View Details
      Keywords: Health Care And Treatment; Technological Innovation; Innovation And Invention; Innovation Strategy; Technology Adoption; collaborative Innovation And Invention; Governing Rules, Regulations, And Reforms
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      Bhidé, Amar, Srikant Datar, and Katherine Stebbins. "Tamoxifen: Case Histories of Significant Medical Advances." Harvard Business School Working Paper, No. 20-134, July 2020. (Revised August 2020.)
      • 2020
      • Working Paper

      Cephalosporins: Case Histories of Significant Medical Advances

      By: Amar Bhidé, Srikant Datar and Katherine Stebbins
      Our case history describes the development of three generations of cephalosporins – antibiotics that have significantly reduced hospital infections. Specifically, we chronicle how: 1) Early (pre-cephalosporin) antibiotics were developed in the first half of the 20th...  View Details
      Keywords: Health Care And Treatment; Technological Innovation; Innovation Strategy; Technology Adoption; collaborative Innovation And Invention; Innovation And Invention; Governing Rules, Regulations, And Reforms
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      Bhidé, Amar, Srikant Datar, and Katherine Stebbins. "Cephalosporins: Case Histories of Significant Medical Advances." Harvard Business School Working Paper, No. 20-133, July 2020. (Revised August 2020.)
      • June 2020
      • Case

      RBC: Transforming Transformation (A)

      By: Ethan Bernstein, Francesca Gino and Aldo Sesia
      In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,...  View Details
      Keywords: Service Delivery; Technology; Transformation; Change Management; collaborative Innovation And Invention; Innovation And Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups And Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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      Bernstein, Ethan, Francesca Gino, and Aldo Sesia. "RBC: Transforming Transformation (A)." Harvard Business School Case 920-008, June 2020.
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      Are you looking for?

      Supporting Collaborations Across Harvard
      Zita Ezpeleta and Kew Lee (MBA 1990) are supporters of the HBS Fund for Leadership and Innovation “As the world becomes more interconnected, Harvard...
      How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
      New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness...
      → Search All HBS Web
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