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    • All HBS Web  (122)
      • Faculty Publications  (42)

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      • February 2022
      • Teaching Note

      Cisco Systems and OpenDNS: Strategic Integration

      By: Andy Wu
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      Wu, Andy. "Cisco Systems and OpenDNS: Strategic Integration." Harvard Business School Teaching Note 722-425, February 2022.
      • April 2020
      • Supplement

      Cisco Systems and OpenDNS: Strategic Integration (B)

      By: Andy Wu and David Wang
      With more than 72,000 employees and revenues approaching the $50B mark, Cisco Systems is one of the largest information technology and networking firms globally. As the company grew and expanded into different lines of businesses, Cisco consistently looked outwards for...  View Details
      Keywords: Mergers and Acquisitions; Integration; Corporate Strategy; Change Management; Entrepreneurship; Organizational Culture; Information Technology Industry
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      Wu, Andy, and David Wang. "Cisco Systems and OpenDNS: Strategic Integration (B)." Harvard Business School Supplement 720-466, April 2020.
      • December 2018
      • Teaching Plan

      John Chambers, Cisco and China: Upgrading a Golden Shield

      By: Geoffrey Jones and Emily Grandjean
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      Jones, Geoffrey, and Emily Grandjean. "John Chambers, Cisco and China: Upgrading a Golden Shield." Harvard Business School Teaching Plan 319-080, December 2018.
      • June 2018 (Revised April 2020)
      • Case

      John Chambers, Cisco, and China: Upgrading a Golden Shield

      By: Geoffrey Jones and Emily Grandjean
      This case examines the role of Cisco led by John Chambers in facilitating web filtering in China. It begins by tracing the origins of Cisco as a pioneer of networking equipment. John Chambers, who had worked as a sales manager at IBM and Wang Laboratories, joined Cisco...  View Details
      Keywords: Cisco; Internet and the Web; Governance Controls; Ethics; Rights; Corporate Social Responsibility and Impact; Technology Industry; China
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      Jones, Geoffrey, and Emily Grandjean. "John Chambers, Cisco, and China: Upgrading a Golden Shield." Harvard Business School Case 318-158, June 2018. (Revised April 2020.)
      • April 2018
      • Case

      Cisco Systems and OpenDNS: Strategic Integration

      By: Andy Wu, George Gonzalez and David Wang
      With more than 72,000 employees and revenues approaching the $50B mark, Cisco Systems is one of the largest information technology and networking firms globally. As the company grew and expanded into different lines of businesses, Cisco consistently looked outwards for...  View Details
      Keywords: Mergers and Acquisitions; Integration; Corporate Strategy; Change Management; Entrepreneurship; Organizational Culture; Information Technology Industry
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      Wu, Andy, George Gonzalez, and David Wang. "Cisco Systems and OpenDNS: Strategic Integration." Harvard Business School Case 718-489, April 2018.
      • December 2017
      • Supplement

      CEO Succession at Cisco: Video Supplement

      By: Boris Groysberg and J. Yo-Jud Cheng
      Excerpts of videotaped class visits and an interview with former Cisco CEO John Chambers about Cisco’s CEO succession planning process. Topics include Chambers’ reflections on the process; the roles of the incumbent CEO, board of directors, executive search, and the...  View Details
      Keywords: CEO Succession; CEO Turnover; Top Management Teams; Board Of Directors; Organizational Change; Strategic Human Resource Management; Strategy; High Technology; Management Succession; Managerial Roles; Corporate Governance; Organizational Culture; Change
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      Groysberg, Boris, and J. Yo-Jud Cheng. "CEO Succession at Cisco: Video Supplement." Harvard Business School Multimedia/Video Supplement 418-705, December 2017.
      • May 2017 (Revised January 2018)
      • Teaching Note

      CEO Succession at Cisco (A), (B), & (C), and Cisco Systems: In Search of the Next CEO

      By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
      Teaching Note for HBS Nos. 417-031, 417-032 and 417-033. This note can also be used with "Cisco Systems: In Search of the Next CEO," HBS No. 416-027.  View Details
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      Groysberg, Boris, J. Yo-Jud Cheng, and Annelena Lobb. "CEO Succession at Cisco (A), (B), & (C), and Cisco Systems: In Search of the Next CEO." Harvard Business School Teaching Note 417-076, May 2017. (Revised January 2018.)
      • August 2016
      • Case

      CEO Succession at Cisco (A): From John Chambers to Chuck Robbins

      By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
      A smooth transition from former CEO John Chambers to new CEO Chuck Robbins had put Cisco in a position of strength. Looking back, the board reflected on what they had done well and what they might have done differently, and pondered whether another company might be...  View Details
      Keywords: Information Technology; Management Succession; Technology Industry
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      Groysberg, Boris, J. Yo-Jud Cheng, and Annelena Lobb. "CEO Succession at Cisco (A): From John Chambers to Chuck Robbins." Harvard Business School Case 417-031, August 2016.
      • August 2016
      • Supplement

      CEO Succession at Cisco (B): Announcement Strategy

      By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
      Supplements the (A) case (417-031). This case supplement describes Cisco’s communications strategy around the CEO announcement, which focused on controlling the narrative and avoiding leaks. The strategy included both internal and external processes aimed at...  View Details
      Keywords: Management Succession; Communication Strategy; Technology Industry
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      Groysberg, Boris, J. Yo-Jud Cheng, and Annelena Lobb. "CEO Succession at Cisco (B): Announcement Strategy." Harvard Business School Supplement 417-032, August 2016.
      • August 2016
      • Supplement

      CEO Succession at Cisco (C): Chuck Robbins' First 100 Days

      By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb
      Supplements the (A) case (417-031). This case supplement describes new CEO Chuck Robbins’ earliest days after being announced as Cisco’s new chief executive. During this time, Robbins focused on building a leadership team featuring people with complementary skills...  View Details
      Keywords: Management Succession; Technology Industry
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      Groysberg, Boris, J. Yo-Jud Cheng, and Annelena Lobb. "CEO Succession at Cisco (C): Chuck Robbins' First 100 Days." Harvard Business School Supplement 417-033, August 2016.
      • November 2015 (Revised February 2017)
      • Case

      Cisco Systems: In Search of the Next CEO

      By: Boris Groysberg, Sarah L. Abbott, Olivia Hull and J. Yo-Jud Cheng
      It’s August 2014 and John Chambers is expected to announce his retirement after 17 years as CEO of global technology giant Cisco Systems. Under Chambers’s leadership, Cisco has grown from $2.2 billion in annual revenues and under 4,000 employees to revenues of $46...  View Details
      Keywords: Leadership; Succession Planning; CEO Succession; Managing Change; Person-organization Fit; Management Succession; Transition; Talent and Talent Management; Change Management; Retirement; Innovation Leadership; Recruitment; Corporate Governance; Experience and Expertise; Technology Industry; Information Technology Industry; United States; San Jose; California
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      Groysberg, Boris, Sarah L. Abbott, Olivia Hull, and J. Yo-Jud Cheng. "Cisco Systems: In Search of the Next CEO." Harvard Business School Case 416-027, November 2015. (Revised February 2017.)
      • June 2014 (Revised December 2015)
      • Teaching Note

      Cisco Systems and Offshore Cash

      By: Ian D. Gow and Charles C.Y. Wang
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      Gow, Ian D., and Charles C.Y. Wang. "Cisco Systems and Offshore Cash." Harvard Business School Teaching Note 114-094, June 2014. (Revised December 2015.)
      • September 2013 (Revised June 2014)
      • Case

      Cisco Systems and Offshore Cash

      By: Ian D. Gow and Charles C.Y. Wang
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      Gow, Ian D., and Charles C.Y. Wang. "Cisco Systems and Offshore Cash." Harvard Business School Case 114-027, September 2013. (Revised June 2014.)
      • November 2012 (Revised August 2014)
      • Case

      Cisco in 2012: Reorganizing for Efficiency and Flexibility

      By: Ranjay Gulati, Alison Berkley Wagonfeld and Luciana Silvestri
      In 2012, Cisco was under intense pressure to show results: growth in its core business was decelerating and a number of exploratory ventures and acquisitions had not proven as profitable as expected. CEO John Chambers vowed to restore the company's health in a way that...  View Details
      Keywords: Organizational Change and Adaptation; Restructuring; Adaptation; Performance Efficiency; Emerging Markets; Information Technology Industry
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      Gulati, Ranjay, Alison Berkley Wagonfeld, and Luciana Silvestri. "Cisco in 2012: Reorganizing for Efficiency and Flexibility." Harvard Business School Case 413-069, November 2012. (Revised August 2014.)
      • June 2010
      • Teaching Note

      Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System (TN)

      By: Ranjay Gulati and Marlo Goetting
      Teaching Note for 409062.  View Details
      Keywords: Customer Focus and Relationships; System; Business Units; Corporate Strategy; Infrastructure; Growth and Development; Decision Making; Restructuring; Resource Allocation; Information Technology Industry
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      Gulati, Ranjay, and Marlo Goetting. "Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System (TN)." Harvard Business School Teaching Note 410-126, June 2010.
      • June 2010
      • Teaching Note

      Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture (TN)

      By: Ranjay Gulati, Lucia Menzer Marshall and Patrick Cullen
      Teaching Note for 409061.  View Details
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      Gulati, Ranjay, Lucia Menzer Marshall, and Patrick Cullen. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture (TN)." Harvard Business School Teaching Note 410-127, June 2010.
      • May 2010 (Revised November 2012)
      • Case

      The Smart Grid

      By: Rebecca Henderson, Noel Maurer and Catherine Ross
      The development of the smart grid—the integration of traditional elements of energy transmission and delivery with information technology—heralds a new era in the power industry. Many new business opportunities will be created as the smart grid gets developed. What...  View Details
      Keywords: Energy; Innovation Strategy; Technological Innovation; Problems and Challenges; Growth and Development; Information Technology; Strategy; Energy Industry
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      Henderson, Rebecca, Noel Maurer, and Catherine Ross. "The Smart Grid." Harvard Business School Case 310-072, May 2010. (Revised November 2012.)
      • 2009
      • Book

      Reorganize for Resilience: Putting Customers at the Center of Your Organization

      By: Ranjay Gulati
      In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer focused," but they don't deliver solutions to customers' thorniest problems. Why?...  View Details
      Keywords: Competency and Skills; Customer Focus and Relationships; Profit; Organizational Culture; Organizational Structure; Cooperation
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      Gulati, Ranjay. Reorganize for Resilience: Putting Customers at the Center of Your Organization. Harvard Business Press, 2009.
      • January 2009 (Revised June 2010)
      • Case

      Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System

      By: Ranjay Gulati
      In response to the 2001 market downturn, Cisco Systems implemented a major restructuring that transformed the company from a decentralized to centralized organization. While recognizing that a centralized, functional structure was necessary to avoid product and...  View Details
      Keywords: Restructuring; Customer Focus and Relationships; Governing and Advisory Boards; Resource Allocation; Organizational Change and Adaptation; Organizational Structure; Corporate Strategy; Technology Industry
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      Gulati, Ranjay. "Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System." Harvard Business School Case 409-062, January 2009. (Revised June 2010.)
      • January 2009 (Revised June 2010)
      • Case

      Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

      By: Ranjay Gulati
      Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational...  View Details
      Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
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      Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
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