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    • All HBS Web  (5,843)
      • Faculty Publications  (503)

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      A Force for Change: How Leadership Differs from Management
      Change Management vs. Change Leadership — What's the Difference?
      → Search All HBS Web
      • January 2021
      • Case

      Leading Culture Change at SEB

      By: Amy C. Edmondson and Elena Corsi
      SEB Chief Risk Officer department had gone through a culture change program of four months based on boosting three skills: psychological safety, empathic listening and strategic frame. The program had allowed the CRO teams to make progress on strategic challenges and...  View Details
      Keywords: leadership; Risk And Uncertainty; Leading change; Banking Industry; Sweden
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      Edmondson, Amy C., and Elena Corsi. "Leading Culture Change at SEB." Harvard Business School Case 621-074, February 2021.
      • February 2021
      • Case

      A Cultural Transformation at Southeastern Grocers

      By: Suraj Srinivasan, Jonah S. Goldberg and Joseph A. Paul
      When Anthony Hucker, the CEO of Southeastern Grocers (SEG), took over in that role in July 2017, the company was in dire financial and operational condition and was headed towards bankruptcy. SEG, the fifth largest grocery chain in the U.S. in early 2021, operated...  View Details
      Keywords: Business Transformation; Organizational Culture; Strategy Execution; Retail; Performance; Organizational Culture; Retail Industry; United States; Florida
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      Srinivasan, Suraj, Jonah S. Goldberg, and Joseph A. Paul. "A Cultural Transformation at Southeastern Grocers." Harvard Business School Case 121-049, February 2021.
      • January 2021
      • Case

      Digital Transformation 2.0: CEO Elie Girard at Atos

      By: Tsedal Neeley and James Barnett
      Elie Girard has taken the helm as CEO of Atos—multinational IT giant—to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global in scope, he made a bold first step as...  View Details
      Keywords: Restructuring; change; leadership; Technology Industry
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      Neeley, Tsedal, and James Barnett. "Digital Transformation 2.0: CEO Elie Girard at Atos." Harvard Business School Case 421-024, January 2021.
      • January 2021 (Revised February 2021)
      • Case

      Tech with a Side of Pizza: How Domino's Rose to the Top

      By: Boris Groysberg, Sarah L. Abbott and Susan Seligson
      After hitting an all-time low in 2008, Domino’s Pizza underwent a vigorous rebranding, product development, and embraced innovative technologies to become the world’s leading international fast-food retailer. Domino’s considered itself as much a tech company as it was...  View Details
      Keywords: Digital Marketing; Digital Technology; Innovation; Scaling; Data Analytics; Technological Innovation; Technology; Strategy; Management; Marketing; Operations; Human Resources; Entrepreneurship; change Management; Analysis; Performance; Customers; Growth And Development; Competitive Advantage; Employees; Training; leadership Development; Food And Beverage Industry; Technology Industry; United States
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      Groysberg, Boris, Sarah L. Abbott, and Susan Seligson. "Tech with a Side of Pizza: How Domino's Rose to the Top." Harvard Business School Case 421-057, January 2021. (Revised February 2021.)
      • January 2021
      • Teaching Note

      Shellye Archambeau: Becoming a CEO

      By: Tsedal Neeley
      Teaching Note for HBS Nos. 420-071 and 420-073.  View Details
      Keywords: leadership; Race; Gender; leadership Style; Risk And Uncertainty; change; Prejudice And Bias; Decision Making; Personal Development And Career; Technology Industry; California
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      Neeley, Tsedal. "Shellye Archambeau: Becoming a CEO." Harvard Business School Teaching Note 421-058, January 2021.
      • Winter 2021
      • Article

      Trust: The Foundation of Leadership

      By: Frances Frei and Anne Morriss
      The authors contend that if leadership is about empowering others, in your presence and your absence, then trust is the emotional framework that allows that service to be freely exchanged. Based on their experiences advising individuals and organizations, their basic...  View Details
      Keywords: Trustworthiness; Authenticity; Empathy; Trust; leadership; Competency And Skills; Behavior
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      Frei, Frances, and Anne Morriss. "Trust: The Foundation of Leadership." Leader to Leader 99 (Winter 2021): 20–25.
      • December 2020
      • Course Overview Note

      Managing Change & Transformation in 2021

      By: Rosabeth M. Kanter
      Syllabus for Managing Change and Transformation 2021 EC Course  View Details
      Keywords: change; leadership; Transformation; change Management
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      Kanter, Rosabeth M. "Managing Change & Transformation in 2021." Harvard Business School Course Overview Note 321-108, December 2020.
      • December 2020
      • Teaching Note

      Women Entrepreneurs and Tech Ecosystems: One City, Two Realities, and Four Diverse Women

      By: Rosabeth Moss Kanter and Joyce J. Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Women; Racism; Black Entrepreneurs; Entrepreneurship; Diversity; Gender; Race; Prejudice And Bias; Innovation And Invention; City; Culture; Miami
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      Kanter, Rosabeth Moss, and Joyce J. Kim. "Women Entrepreneurs and Tech Ecosystems: One City, Two Realities, and Four Diverse Women." Harvard Business School Teaching Note 321-103, December 2020.
      • December 2020
      • Supplement

      Video Interview with Maxeme Tuchman

      By: Rosabeth M. Kanter and Joyce J. Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Entrepreneurial Ecosystems; Female Entrepreneur; Racism; Sexism; Entrepreneurship; Business Startups; Diversity; Gender; Race; Prejudice And Bias; City; Culture; Miami
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      Kanter, Rosabeth M., and Joyce J. Kim. "Video Interview with Maxeme Tuchman." Harvard Business School Multimedia/Video Supplement 321-702, December 2020.
      • December 2020
      • Supplement

      Video Interview with Felecia Hatcher

      By: Rosabeth M. Kanter and Joyce J. Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Entrepreneurial Ecosystems; Female Entrepreneur; Sexism; Racism; Entrepreneurship; Business Startups; Diversity; Gender; Race; Prejudice And Bias; City; Culture; Miami
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      Kanter, Rosabeth M., and Joyce J. Kim. "Video Interview with Felecia Hatcher." Harvard Business School Multimedia/Video Supplement 321-703, December 2020.
      • December 2020
      • Supplement

      Video Interview with Pandwe Gibson

      By: Rosabeth M. Kanter and Joyce J. Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Female Entrepreneur; Entrepreneurial Ecosystems; Sexism; Racism; Entrepreneurship; Business Startups; Diversity; Gender; Race; Prejudice And Bias; City; Culture; Miami
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      Kanter, Rosabeth M., and Joyce J. Kim. "Video Interview with Pandwe Gibson." Harvard Business School Multimedia/Video Supplement 321-704, December 2020.
      • December 2020
      • Supplement

      Video Interview with Rebecca Fishman Lipsey

      By: Rosabeth M. Kanter and Joyce Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Entrepreneurial Ecosystems; Female Entrepreneur; Racism; Sexism; Entrepreneurship; Business Startups; Diversity; Gender; Race; Prejudice And Bias; City; Culture; Miami
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      Kanter, Rosabeth M., and Joyce Kim. "Video Interview with Rebecca Fishman Lipsey." Harvard Business School Multimedia/Video Supplement 321-705, December 2020.
      • December 2020 (Revised February 2021)
      • Case

      Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)

      By: Linda A. Hill and Emily Tedards
      In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical...  View Details
      Keywords: Digital Technology; Customer-centricity; leadership; Innovation; Transformation; Organizational Culture; Customer Focus; Change Management; Talent; Talent Management; Supply Chain; Mission And Purpose; leadership; Innovation And Invention; Transformation; Organizational Culture; Customer Focus And Relationships; change Management; Talent And Talent Management; Supply Chain; Mission And Purpose
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      Hill, Linda A., and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)." Harvard Business School Case 421-037, December 2020. (Revised February 2021.)
      • December 2020
      • Case

      France Télécom (A): A Challenging Restructuring

      By: Cynthia A. Montgomery and Ashley V. Whillans
      These cases explore the impacts of industry shocks, resulting corporate actions that had a devasting impact on employees, and the legal conviction of corporate leaders for “institutional harassment."

      This case series follows the evolution of France Telecom...  View Details
      Keywords: Health & Wellness; Human Resource Management; Strategic Change; Leadership & Corporate Accountability; Leadership And Change Management; Leadership And Managing People; change; Restructuring; Crime And Corruption; Ethics; Health; Human Capital; Human Resources; Labor; Labor And Management Relations; Labor Unions; Law; Social Psychology; Strategy; leadership; leadership Style; Organizations; Problems And Challenges; Relationships; Crisis Management; Organizational Culture; Employees; Well-being; Telecommunications Industry; Europe; European Union
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      Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (A): A Challenging Restructuring." Harvard Business School Case 721-420, December 2020.
      • December 2020
      • Supplement

      France Télécom (B): A Wave of Staff Suicides

      By: Cynthia A. Montgomery and Ashley V. Whillans
      In the B case we learn that at least 19 France Telecom employees took their own lives between 2006 and 2009, 12 others attempted suicide, and eight suffered from serious depression for reasons reportedly related to work. Some of these deaths occurred in public places,...  View Details
      Keywords: change; Crime And Corruption; Ethics; Health; Human Capital; Human Resources; Labor And Management Relations; Labor Unions; Law; Social Psychology; Strategy; leadership Style; Organizations; Problems And Challenges; Relationships; Crisis Management; Employees; Well-being; Telecommunications Industry; Europe; European Union
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      Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (B): A Wave of Staff Suicides." Harvard Business School Supplement 721-421, December 2020.
      • October 2020
      • Case

      Women Entrepreneurs and Tech Ecosystems: One City, Two Realities, and Four Diverse Women

      By: Rosabeth Moss Kanter and Joyce J. Kim
      Four diverse women entrepreneurs launched their ventures in a thriving entrepreneurial ecosystem that was part of a shift to a creative technology-driven economy for Miami. Although Miami was rated the #1 U.S. city for startups in 2017, the region contained structural...  View Details
      Keywords: Female Entrepreneur; Entrepreneurial Ecosystems; Inclusion; Innovation & Entrepreneurship; Racism; Sexism; Start-up; Entrepreneurship; Business Startups; Diversity; Gender; Race; Prejudice And Bias; Innovation And Invention; City; Culture; Miami
      Citation
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      Kanter, Rosabeth Moss, and Joyce J. Kim. "Women Entrepreneurs and Tech Ecosystems: One City, Two Realities, and Four Diverse Women." Harvard Business School Case 321-083, October 2020.
      • October 2020
      • Technical Note

      Organizational Reinvention

      By: Ryan Raffaelli
      This note is designed to introduce students to the fundamental concepts of leading innovation in established organizations. Reinvention is a process whereby organizations respond to changes in the environment that threaten their core business model, technologies,...  View Details
      Keywords: Innovation And Strategy; Leadership And Change Management; Organizational Ambidexterity; Exploration And Exploitation; Innovation And Management; Innovation leadership; Leading change; Technology Adoption; change Management; Organizational change And Adaptation
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      Raffaelli, Ryan. "Organizational Reinvention." Harvard Business School Technical Note 421-041, October 2020.
      • September 2020
      • Case

      The Reinvention of Kodak (A) Multimedia Case

      By: Ryan Raffaelli
      This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class.  View Details
      Keywords: Ceo; leadership; Asset Management; Transformation; Organizational change And Adaptation; Competitive Strategy
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      Raffaelli, Ryan. "The Reinvention of Kodak (A) Multimedia Case." Harvard Business School Multimedia/Video Case 421-704, September 2020.
      • September 2020
      • Supplement

      The Reinvention of Kodak (A) Case Supplement

      By: Ryan Raffaelli
      This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class.  View Details
      Keywords: Ceo; leadership; Asset Management; Transformation; Organizational change And Adaptation; Competitive Strategy
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      Raffaelli, Ryan. "The Reinvention of Kodak (A) Case Supplement." Harvard Business School Multimedia/Video Supplement 421-707, September 2020.
      • September 2020
      • Supplement

      The Reinvention of Kodak (B) Video Case Supplement

      By: Ryan Raffaelli
      This case includes links to case supplement videos for students to view with the written case before class, and also supplement videos for faculty to use exclusively during class.  View Details
      Keywords: Ceo; leadership; Asset Management; Transformation; Organizational change And Adaptation; Competitive Strategy
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      Raffaelli, Ryan. "The Reinvention of Kodak (B) Video Case Supplement." Harvard Business School Multimedia/Video Supplement 421-709, September 2020.
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      A Force for Change: How Leadership Differs from Management
      Change Management vs. Change Leadership — What's the Difference?
      → Search All HBS Web
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