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    • All HBS Web  (2,485)
      • Faculty Publications  (320)

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      California Research Center
      Established in 1997, the California Research Center (CRC) enriches the intellectual activities of HBS faculty and fortifies the connection...
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      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      → Search All HBS Web
      • February 2021
      • Case

      Apple: Privacy vs. Safety (A)

      By: Henry McGee, Nien-hê Hsieh and Christian Godwin
      In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance...  View Details
      Keywords: Iphone; Encryption; Data Privacy; Safety; Corporate Social Responsibility And Impact; Mobile Technology; Civil Society Or Community; National Security; Leadership; Customers; Customer Focus And Relationships; Decision Making; Ethics; Values And Beliefs; Globalized Firms And Management; Government And Politics; National Security; Law; Law Enforcement; Leadership; Markets; Safety; Social Issues; Technology; Technology Industry; Consumer Products Industry; Telecommunications Industry; Electronics Industry; United States; China; Hong Kong
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      McGee, Henry, Nien-hê Hsieh, and Christian Godwin. "Apple: Privacy vs. Safety (A)." Harvard Business School Case 321-004, February 2021.
      • February 2021 (Revised February 2021)
      • Case

      World of Dreams Entertainment Group: Building a Resilient Business

      By: Lynda M. Applegate, Sarah Endline and Michael Norris
      In 2021, Ron DeShay, former American Idol producer, is launching his new business venture: World of Dreams Entertainment Group. World of Dreams rethought the existing TV production model, giving audiences more power to directly influence the creation of shows through a...  View Details
      Keywords: Television Entertainment; Media; Social Issues; Sports; Entertainment And Recreation Industry; United States; california; Los Angeles
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      Applegate, Lynda M., Sarah Endline, and Michael Norris. "World of Dreams Entertainment Group: Building a Resilient Business." Harvard Business School Case 821-039, February 2021. (Revised February 2021.)
      • January 2021
      • Case

      Bespoken Spirits: Disrupting Distilling

      By: Benjamin C. Esty and Daniel Fisher
      On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ...  View Details
      Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands And Branding; Business Model; Consumer Products Industry; Food And Beverage Industry; Service Industry; United States; california
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      Esty, Benjamin C., and Daniel Fisher. "Bespoken Spirits: Disrupting Distilling." Harvard Business School Case 721-419, January 2021.
      • January 2021
      • Supplement

      Bespoken Spirits: Disrupting Distilling

      By: Benjamin C. Esty and Daniel Fisher
      On October 7, 2020, Bespoken Spirits publicly announced it had received $2.6 million of seed funding for its “sustainable maturation process,” a process that could produce award-winning whiskeys in just days rather than years using a novel technology and data science. ...  View Details
      Keywords: Business Ventures; Business Strategy; Competitive Advantage; Disruption; Entrepreneurship; Environmental Sustainability; Cash Flow; Disruptive Innovation; Innovation Strategy; Brands And Branding; Business Model; Consumer Products Industry; Food And Beverage Industry; Service Industry; United States; california
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      Esty, Benjamin C., and Daniel Fisher. "Bespoken Spirits: Disrupting Distilling." Harvard Business School Spreadsheet Supplement 721-852, January 2021.
      • January 2021
      • Teaching Note

      Shellye Archambeau: Becoming a CEO

      By: Tsedal Neeley
      Teaching Note for HBS Nos. 420-071 and 420-073.  View Details
      Keywords: Leadership; Race; Gender; Leadership Style; Risk And Uncertainty; Change; Prejudice And Bias; Decision Making; Personal Development And Career; Technology Industry; california
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      Neeley, Tsedal. "Shellye Archambeau: Becoming a CEO." Harvard Business School Teaching Note 421-058, January 2021.
      • December 2020
      • Case

      PG&E and the First Climate Change Bankruptcy

      By: Stuart C. Gilson and Sarah L. Abbott
      In early 2020, the California-based utility PG&E filed a second amended plan of reorganization. PG&E had filed for Chapter 11 bankruptcy in the face of more than $30 billion of legal claims brought against it for its alleged role in causing California wildfires. The...  View Details
      Keywords: Chapter 11; Utilities; Liabilities; Restructuring; Insolvency And Bankruptcy; Debt Securities; Legal Liability; Climate Change; Utilities Industry; United States
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      Gilson, Stuart C., and Sarah L. Abbott. "PG&E and the First Climate Change Bankruptcy." Harvard Business School Case 221-057, December 2020.
      • Fall 2020
      • Article

      Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa

      By: Michael A. Wheeler
      Over the past two decades the Program on Negotiation at Harvard Law School (PON) has named thirteen people as Great Negotiators. The project, directed by my colleague Jim Sebenius, has given us the opportunity to commend our honorees’ outstanding work and to learn from...  View Details
      Keywords: Art; Negotiation; Arts
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      Wheeler, Michael A. "Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa." Negotiation Journal 36, no. 4 (Fall 2020): 471–487.
      • September 2020
      • Case

      GreenFire Energy, 2020: Geothermal Innovation

      By: John R. Wells and Benjamin Weinstock
      In June 2020, GreenFire Energy Inc. (GreenFire) presented its report to the California Energy Commission indicating that its proof of concept project to demonstrate its new geothermal electricity generation technology, ECO2G™, had been a success. While conventional...  View Details
      Keywords: Geothermal Electricity; Renewable Energy; Energy Generation; Technological Innovation; Commercialization; Strategy; Decision Choices And Conditions
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      Wells, John R., and Benjamin Weinstock. "GreenFire Energy, 2020: Geothermal Innovation." Harvard Business School Case 721-392, September 2020.
      • August 2020
      • Case

      Zoom Video Communications: Eric Yuan's Leadership During COVID-19

      By: Scott Duke Kominers, Christopher Stanton, Andy Wu and George Gonzalez
      In the first half of 2020, worldwide lockdowns caused by the COVID-19 pandemic brought explosive growth to the Zoom Video Communications platform, as people replaced in-person work and social events with videoconferencing. Months into the pandemic, CEO Eric Yuan...  View Details
      Keywords: Transformation; Communication Technology; Customer Value And Value Chain; Values And Beliefs; Technological Innovation; Leadership; Crisis Management; Organizational Culture; Working Conditions; Strategy; Information Technology; Software; Technology Adoption; Health Pandemics; Technology Industry; United States; california
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      Kominers, Scott Duke, Christopher Stanton, Andy Wu, and George Gonzalez. "Zoom Video Communications: Eric Yuan's Leadership During COVID-19." Harvard Business School Case 821-014, August 2020.
      • August 2020
      • Case

      Skillz: Esports and Skill-Based Mobile Gaming

      By: Andy Wu, David B. Yoffie and George Gonzalez
      Founded in 2012, Skillz offered a platform for mobile app developers to monetize skill-based games via prized tournaments. Skillz had over 20,000 registered developers that had created thousands of Skillz-powered games played by over 30 million registered users...  View Details
      Keywords: Video Games; Mobile; Esports; Software; Games, Gaming, And Gambling; Mobile Technology; Growth And Development Strategy; Technology; Multi-sided Platforms; United States
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      Wu, Andy, David B. Yoffie, and George Gonzalez. "Skillz: Esports and Skill-Based Mobile Gaming." Harvard Business School Case 721-358, August 2020.
      • July 2020
      • Technical Note

      Digital Natives Growing Without a Sales Force

      By: Das Narayandas, Michael Norris and Amram Migdal
      This brief case describes the rise of so-called digital natives (also called born-in-digital) in the 2000s and 2010s that successfully grew without a sales force. The case highlights the emergence of business-to-business Internet and cloud-based companies and their...  View Details
      Keywords: Business Growth And Maturation; Customers; Customer Focus And Relationships; Customer Relationship Management; Innovation And Invention; Disruptive Innovation; Innovation Strategy; Technological Innovation; Marketing; Marketing Channels; Marketing Strategy; Product Marketing; Sales; Technology; Information Technology; Internet; Online Technology; Software; Technology Adoption; Information Technology Industry; Australia; North And Central America; United States; Illinois; Chicago; california; San Francisco
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      Narayandas, Das, Michael Norris, and Amram Migdal. "Digital Natives Growing Without a Sales Force." Harvard Business School Technical Note 521-019, July 2020.
      • July 2020 (Revised November 2020)
      • Case

      Gera Developments: Leadership at a Crossroads

      By: Christina R. Wing and John Masko
      For decades, Gera Developments (Gera) was a boutique family-owned real estate development firm in Pune, India. But since 2000, managing director Rohit Gera had turned the company into a dynamic innovator in housing solutions for urban Indian families. Over the 2010s,...  View Details
      Keywords: Buildings And Facilities; Business Growth And Maturation; Construction; Geographic Location; Global Strategy; Globalized Firms And Management; Housing; Leadership Style; Management Succession; Organizational Change And Adaptation; Organizational Culture; Family Ownership; Family And Family Relationships; Urban Development; Customization And Personalization; Real Estate Industry; Maharashtra; India; United States
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      Wing, Christina R., and John Masko. "Gera Developments: Leadership at a Crossroads." Harvard Business School Case 621-018, July 2020. (Revised November 2020.)
      • June 2020
      • Teaching Note

      The New LAX: Ready for Takeoff?

      By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein
      This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025.  View Details
      Keywords: Change; Change Management; Transformation; Leadership; Leading Change; Leadership Style; Management; Management Practices And Processes; Management Succession; Organizations; Organizational Culture; Organizational Change And Adaptation; Mission And Purpose; Strategy; Alignment; Transportation; Air Transportation; Transportation Networks; Air Transportation Industry; North And Central America; United States; california; Los Angeles
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      Groysberg, Boris, Carin-Isabel Knoop, Kerry Herman, and Amy Klopfenstein. "The New LAX: Ready for Takeoff?" Harvard Business School Teaching Note 420-091, June 2020.
      • June 2020 (Revised September 2020)
      • Case

      Shellye Archambeau: Becoming a CEO (A)

      By: Tsedal Neeley and John Masko
      With the economy in a freefall, MetricStream is losing customers, hemorrhaging cash and struggling to make payroll. Several board members are threatening to quit. Others are pressing to sell the company even at dismally low valuations. It’s 2008 and lightning has...  View Details
      Keywords: Leadership; Race; Gender; Leadership Style; Risk And Uncertainty; Change; Prejudice And Bias; Decision Making; Personal Development And Career; Technology Industry; california
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      Neeley, Tsedal, and John Masko. "Shellye Archambeau: Becoming a CEO (A)." Harvard Business School Case 420-071, June 2020. (Revised September 2020.)
      • June 2020
      • Supplement

      Shellye Archambeau: Becoming a CEO (B)

      By: Tsedal Neeley and Briana Richardson
      With the economy in a freefall, MetricStream is losing customers, hemorrhaging cash and struggling to make payroll. Several board members are threatening to quit. Others are pressing to sell the company even at dismally low valuations. It’s 2008 and lightning has...  View Details
      Keywords: Race; Gender; Leadership Style; Risk And Uncertainty; Change; Prejudice And Bias; Decision Making; Personal Development And Career; Technology Industry; california
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      Neeley, Tsedal, and Briana Richardson. "Shellye Archambeau: Becoming a CEO (B)." Harvard Business School Supplement 420-073, June 2020.
      • March 2020 (Revised August 2020)
      • Case

      Culture at Google

      By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
      Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of...  View Details
      Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation And Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits And Litigation; Rights; Ethics; Values And Beliefs; Fairness; Organizations; Organizational Culture; Mission And Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation And Incentives; Prejudice And Bias; Power And Influence; Technology; Search Technology; Web; Hardware; Society; Social Issues; Culture; Civil Society Or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North And Central America; United States; california
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      Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
      • February 2020
      • Teaching Note

      Theranos: Who Has Blood on Their Hands? (A) and (B)

      By: Nien-he Hsieh and Christina R. Wing
      Teaching Note for HBS Nos. 619-039 and 320-091.  View Details
      Keywords: Health Testing And Trials; Corporate Accountability; Organizational Culture; Misleading And Fraudulent Advertising; Crime And Corruption; Lawsuits And Litigation; Medical Devices And Supplies Industry; california; United States
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      Hsieh, Nien-he, and Christina R. Wing. "Theranos: Who Has Blood on Their Hands? (A) and (B)." Harvard Business School Teaching Note 620-102, February 2020.
      • February 2020
      • Case

      Theranos: Who Has Blood on Their Hands? (B)

      By: Nien-he Hsieh, Christina R. Wing and John Masko
      This supplemental case tracks the results of the Colman and Taubman-Dye class action suit against Theranos as well as Theranos’ other legal challenges and chronicles the final demise of the company in 2019.  View Details
      Keywords: Health Testing And Trials; Corporate Accountability; Organizational Culture; Misleading And Fraudulent Advertising; Crime And Corruption; Entrepreneurship; Lawsuits And Litigation; Business Exit Or Shutdown; Medical Devices And Supplies Industry; california; United States
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      Hsieh, Nien-he, Christina R. Wing, and John Masko. "Theranos: Who Has Blood on Their Hands? (B)." Harvard Business School Case 320-091, February 2020.
      • January 2020
      • Case

      Governing PG&E

      By: Lynn S. Paine and Will Hurwitz
      The five commissioners of the California Public Utilities Commission (CPUC) listened intently at a public forum in April 2019 as PG&E Corporation’s out-going chairman Richard Kelly described the company’s proposed new board. PG&E, which provided electricity and natural...  View Details
      Keywords: Bankruptcy; Board Of Directors; Board Dynamics; Business Ethics; Business Model Innovation; Corporate Boards; Energy Efficiency; Environmental And Social Sustainability; Government And Business; Hedge Funds; Institutional Investors; Legal Aspects Of Business; Regulated Monopolies; Regulation; Shareholders; Stakeholder Management; Strategy And Execution; Utilities; Insolvency And Bankruptcy; Governing And Advisory Boards; Ethics; Capital Structure; Climate Change; Corporate Accountability; Corporate Governance; Environmental Sustainability; Executive Compensation; Leadership; Management; Safety; Business And Government Relations; Energy Industry; Utilities Industry; california; United States
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      Paine, Lynn S., and Will Hurwitz. "Governing PG&E." Harvard Business School Case 320-024, January 2020.
      • January 2020
      • Teaching Note

      GeBBS Healthcare Solutions: Did You Ever Have to Make Up Your Mind? (A) and (B)

      By: Shai Benjamin Bernstein
      This teaching note is meant to accompany “GeBBS Healthcare Solutions: Did You Ever Have to Make Up Your Mind? (A),” HBS No. 820-041, and “GeBBS Healthcare Solutions: Did You Ever Have to Make Up Your Mind? (B),” HBS No. 820-074. The cases follow Nitin Thakor, President...  View Details
      Keywords: Health Care And Treatment; Acquisition; Decision Making; Health Industry
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      Bernstein, Shai Benjamin. "GeBBS Healthcare Solutions: Did You Ever Have to Make Up Your Mind? (A) and (B)." Harvard Business School Teaching Note 820-094, January 2020.
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      Established in 1997, the California Research Center (CRC) enriches the intellectual activities of HBS faculty and fortifies the connection...
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      Skip to Main Content Cold Call A podcast featuring faculty discussing cases they've written and the lessons they impart. Subscribe on iTunes 29 Sep...
      → Search All HBS Web
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