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  • Article

How Long Can a Company Thrive Doing Just One Thing?
By: Andy Wu and Scott Duke Kominers
The news that the chat app Slack was being sold to veteran customer relationship management company Salesforce for $27.7 billion raised a lot of eyebrows. Why sell after a year of explosive growth? The deal, however, epitomizes a question facing so-called best-of-breed...  View Details
Keywords: Best-of-breed Companies; Competitive Advantage; Competitive Strategy
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  • September 2017 (Revised July 2018)
  • Case

CyberArk: Protecting the Keys to the IT Kingdom
By: Raffaella Sadun, David Yoffie and Margot Eiran
CyberArk was the recognized leader in the Privileged Account Management (PAM) space, a cybersecurity subsegment it had essentially created to secure organizations’ IT systems and sensitive data. Over 17 years, the Israeli company had grown to a market capitalization of...  View Details
Keywords: Cybersecurity; Strategy; Growth And Development Strategy; Organizational Culture; Competitive Advantage; Information Technology; Information Technology Industry; Israel; United States
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  • December 2014 (Revised August 2015)
  • Case

Muñoz Group: Sustaining Global Vertical Integration Through Innovation
By: Jose B. Alvarez and Annelena Lobb
Muñoz Group, which supplied supermarket chains and food distribution chains around the world with fruit, flowers, juice and ice cream, was at a strategic crossroads in 2014. CEO Alvaro Muñoz had to choose the best way to achieve profit goals and provide his company...  View Details
Keywords: Innovation; Supply Chain; Retail; Agribusiness Industry; Globalized Firms And Management; Supply Chain Management; Competitive Advantage; Vertical Integration; Profit; Innovation And Invention; Retail Industry; Agriculture And Agribusiness Industry; North And Central America
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  • June 2004 (Revised July 2005)
  • Case

Procter & Gamble: Global Business Services
By: Thomas J. DeLong, Warren Brackin, Alex Cabanas, Phil Shellhammer and David L. Ager
Dave Walker, vice-president of business service opportunities and chairman of the governance team at Procter & Gamble, must decide what to do with P&G's 5,700 employee Global Business Services (GBS) group. GBS brought together internal services such as finance,...  View Details
Keywords: Business Units; Change Management; Decision Making; Globalized Firms And Management; Job Cuts And Outsourcing; Organizational Design
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  • November 2000 (Revised May 2002)
  • Case

Oracle Corporation
By: Frances X. Frei and Hanna Rodriguez-Farrar
Oracle Corp., the world's second-largest independent software company (behind Microsoft) was the world's dominant supplier of database software. Oracle also sold application software, such as the popular enterprise resource planning and customer relationship management...  View Details
Keywords: Organizational Change And Adaptation; Internet; Service Operations; Service Delivery; Software; Management Teams; Innovation And Invention; Web Services Industry; Information Technology Industry
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