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Publications

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    • All HBS Web  (331)
      • Faculty Publications  (46)

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      TEDx Atlanta
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      • September 2020 (Revised November 2020)
      • Supplement

      Student Success at Georgia State University (B)

      By: Michael W. Toffel, Robin Mendelson and Julia Kelley
      This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving...  View Details
      Keywords: Education; Higher Education; Learning; Curriculum And Courses; Demographics; Diversity; Ethnicity; Income; Race; Values And Beliefs; Leadership; Goals And Objectives; Measurement And Metrics; Operations; Organizations; Mission And Purpose; Organizational Culture; Outcome Or Result; Performance; Performance Effectiveness; Performance Evaluation; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth And Poverty; Equality And Inequality; Technology; Technology Platform; Education Industry; atlanta
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      Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (B)." Harvard Business School Supplement 621-039, September 2020. (Revised November 2020.)
      • September 2020 (Revised November 2020)
      • Case

      Student Success at Georgia State University (A)

      By: Michael W. Toffel, Robin Mendelson and Julia Kelley
      Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African...  View Details
      Keywords: Education; Higher Education; Learning; Curriculum And Courses; Demographics; Diversity; Ethnicity; Income; Race; Leadership; Goals And Objectives; Measurement And Metrics; Operations; Organizations; Mission And Purpose; Organizational Culture; Outcome Or Result; Performance; Performance Effectiveness; Performance Evaluation; Service Operations; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth And Poverty; Equality And Inequality; Technology; Technology Platform; Education Industry; atlanta
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      Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (A)." Harvard Business School Case 621-006, September 2020. (Revised November 2020.)
      • September 2019 (Revised October 2019)
      • Case

      Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

      By: Linda A. Hill, Eric Mankin and Emily Tedards
      After a successful inaugural year, Burunda Prince, the Managing Director of Comcast’s startup business accelerator The Farm, was getting ready for an eventful 2019. Comcast was America's largest cable and internet service provider, having built a profitable business...  View Details
      Keywords: Innovation; Accelerator; Entrepreneur; Startup; Outsourcing; Hiring; Talent; Culture; Ecosystem; Digital; Women; African Americans; Leadership; Innovation And Invention; Entrepreneurship; Business Startups; Management; Diversity; Selection And Staffing; Organizational Culture; Media; Entertainment; Transformation; atlanta
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      Hill, Linda A., Eric Mankin, and Emily Tedards. "Burunda Prince at The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)." Harvard Business School Case 420-057, September 2019. (Revised October 2019.)
      • September 2019 (Revised October 2019)
      • Case

      Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

      By: Linda A. Hill and Eric Mankin
      In 2017, Bill Connors, the President of Comcast’s Central Division, launched a startup accelerator in Comcast’s new Atlanta Regional headquarters. Comcast was America's largest cable and internet service provider, having built a profitable business bundling television...  View Details
      Keywords: Innovation; Entrepreneur; Startup; Accelerator; Outsourcing; Hiring; Talent; Culture; Ecosystem; Digital; Leadership; Innovation And Invention; Entrepreneurship; Business Startups; Diversity; Selection And Staffing; Organizational Culture; Media; Entertainment; Transformation; atlanta
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      Hill, Linda A., and Eric Mankin. "Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)." Harvard Business School Case 420-056, September 2019. (Revised October 2019.)
      • March 2019
      • Supplement

      The Atlanta Opera (B): New (and Old) Challenges

      By: Michael L. Tushman and Kerry Herman
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      Tushman, Michael L., and Kerry Herman. "The Atlanta Opera (B): New (and Old) Challenges." Harvard Business School Supplement 419-025, March 2019.
      • March 2019
      • Supplement

      The Atlanta Opera (C): A Duet

      By: Michael L. Tushman and Kerry Herman
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      Tushman, Michael L., and Kerry Herman. "The Atlanta Opera (C): A Duet." Harvard Business School Supplement 419-026, March 2019.
      • June 2018
      • Supplement

      Tomer Zvulun and The Atlanta Opera at Crossroads

      By: Michael L. Tushman and Kerry Herman
      Keywords: Innovation; Explore/exploit; Ambidexterity; Zvulun; Opera; Arts; Strategy; Talent; Talent Management; Non-profit; Leadership Transition; Leadership; Organizational Behavior
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      Tushman, Michael L., and Kerry Herman. "Tomer Zvulun and The Atlanta Opera at Crossroads." Harvard Business School Multimedia/Video Supplement 418-724, June 2018.
      • March 2018
      • Case

      Smart City Strategy: Amsterdam, Barcelona, and Atlanta

      By: Rajiv Lal and Alexandra Houghtalin
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      Lal, Rajiv, and Alexandra Houghtalin. "Smart City Strategy: Amsterdam, Barcelona, and Atlanta." Harvard Business School Case 518-092, March 2018.
      • January 2018
      • Case

      Tomer Zvulun and The Atlanta Opera: At Crossroads (A)

      By: Michael L. Tushman and Kerry Herman
      In 2017, Tomer Zvulun, the CEO and artistic director of The Atlanta Opera, was considering next steps. Zvulun had adapted quickly to the new, dual role of chief executive and artistic director, although there had been a steep learning curve. As he gained traction, the...  View Details
      Keywords: Innovation; Explore/exploit; Ambidexterity; Zvulun; Opera; Strategy; Talent; Talent Management; Non-profit; Leadership Transition; Organizational Behavior; Leadership; Innovation And Invention; Talent And Talent Management; Arts; Strategic Planning; Fine Arts Industry
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      Tushman, Michael L., and Kerry Herman. "Tomer Zvulun and The Atlanta Opera: At Crossroads (A)." Harvard Business School Case 418-012, January 2018.
      • Aug 2017
      • Conference Presentation

      Researching Retirement

      By: Teresa M. Amabile
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      Amabile, Teresa M. "Researching Retirement." In Conducting Research in Familiar Settings. Paper presented at the Academy of Management Annual Meeting, Joint Symposium, Atlanta, GA, August 2017.
      • July 31, 2017
      • Article

      A Commitment Contract to Achieve Virologic Suppression in Poorly Adherent Patients with HIV/AIDS

      By: Marcella Alsan, John Beshears, Wendy S. Armstrong, James J. Choi, Brigitte C. Madrian, Minh Ly T. Nguyen, Carlos Del Rio, David Laibson and Vincent C. Marconi
      Objective: Assess whether a commitment contract informed by behavioral economics leads to persistent virologic suppression among HIV-positive patients with poor antiretroviral therapy (ART) adherence. Design: Single-center pilot randomized clinical trial and a...  View Details
      Keywords: Adherence; Antiretroviral Therapy; Behavioral Economics; Commitment Contract; Financial Incentives; Hiv-1 Virologic Suppression; Health Disorders; Motivation And Incentives
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      Alsan, Marcella, John Beshears, Wendy S. Armstrong, James J. Choi, Brigitte C. Madrian, Minh Ly T. Nguyen, Carlos Del Rio, David Laibson, and Vincent C. Marconi. "A Commitment Contract to Achieve Virologic Suppression in Poorly Adherent Patients with HIV/AIDS." AIDS 31, no. 12 (July 31, 2017): 1765–1769.
      • June 2017
      • Teaching Note

      The U-Turns of National Truck Stops

      By: Nori Gerardo Lietz and Alexander W. Schultz
      Raj Makam had spent months trying to restructure a 2006 investment he had made in National Truck Stops, Inc. (“NTS”) as a senior member of Oaktree Capital Management’s (“Oaktree”) Mezzanine finance business within their Corporate Debt platform. It was the first time...  View Details
      Keywords: Mezzanine Financing; Corporate Debt; Bankruptcy; Restructuring; Real Assets; Private Equity; Financing And Loans; Borrowing And Debt; Insolvency And Bankruptcy; Restructuring; Private Equity; Cost Vs Benefits; atlanta; New York (city, Ny)
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      Lietz, Nori Gerardo, and Alexander W. Schultz. "The U-Turns of National Truck Stops." Harvard Business School Teaching Note 217-075, June 2017.
      • April 2017 (Revised August 2020)
      • Case

      The U-Turns of National Truck Stops

      By: Nori Gerardo Lietz and Alexander W. Schultz
      Raj Makam had spent months trying to restructure a 2006 investment he had made in National Truck Stops, Inc. (NTS) as a senior member of Oaktree Capital Management’s (Oaktree) Mezzanine finance business within their Corporate Debt platform. It was the first time they...  View Details
      Keywords: Mezzanine Financing; Corporate Debt; Bankruptcy; Real Assets; Financing And Loans; Borrowing And Debt; Insolvency And Bankruptcy; Restructuring; Private Equity; Cost Vs Benefits; atlanta; New York (city, Ny)
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      Lietz, Nori Gerardo, and Alexander W. Schultz. "The U-Turns of National Truck Stops." Harvard Business School Case 217-062, April 2017. (Revised August 2020.)
      • August 2016 (Revised June 2017)
      • Case

      Oversight Systems

      By: Frank V. Cespedes and Amram Migdal
      The case, set in May 2016, discusses sales strategy and managing sales and service at Oversight Systems, an Atlanta, Georgia–based software firm that developed analytics for organizations to monitor their data for errors, fraud, and operational inefficiencies. Included...  View Details
      Keywords: Salesforce Management; Sales; Sales Strategy; Entrepreneurial Sales; Entrepreneurial Sales And Marketing; Software Sales; Marketing; Marketing Management; Distribution Channels; Pricing; Salesforce Management; Distribution Channels; Marketing Strategy; Technology Industry; North America; United States; atlanta; Georgia (state, Us)
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      Cespedes, Frank V., and Amram Migdal. "Oversight Systems." Harvard Business School Case 817-015, August 2016. (Revised June 2017.)
      • August 2016
      • Teaching Note

      Songy 2011: Restructuring to Survive (Or, Surviving to Restructure?)

      By: Charles F. Wu and Alexander W. Schultz
      In 2011, Songy Partners, an Atlanta based real estate developer, was facing three distressed investments within their portfolio each with distinct sets of challenges. Having weathered a myriad of issues during the Global Financial Crisis which included operational...  View Details
      Keywords: Distressed Debt; Real Estate; Limited Partners; Valuation; Cap Rates; Partners And Partnerships; Valuation; Investment; Property; Borrowing And Debt; Real Estate Industry; atlanta
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      Wu, Charles F., and Alexander W. Schultz. "Songy 2011: Restructuring to Survive (Or, Surviving to Restructure?)." Harvard Business School Teaching Note 217-014, August 2016.
      • August 2016 (Revised February 2017)
      • Case

      Songy 2011: Restructuring to Survive (or, Surviving to Restructure?)

      By: Charles F. Wu
      In 2011, Songy Partners, an Atlanta-based real estate developer, was facing three distressed investments within their portfolio each with distinct sets of challenges. Having weathered a myriad of issues during the global financial crisis that included operational...  View Details
      Keywords: Real Estate; Distressed Debt; Global Financial Crisis; Valuation; Foreclosure; Partnership; Partners And Partnerships; Valuation; Global Range; Insolvency And Bankruptcy; Property; Financial Crisis; Real Estate Industry; atlanta
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      Wu, Charles F. "Songy 2011: Restructuring to Survive (or, Surviving to Restructure?)." Harvard Business School Case 217-012, August 2016. (Revised February 2017.)
      • June 2014 (Revised February 2017)
      • Teaching Note

      Atlanta Schools: Measures to Improve Performance

      By: Robert Simons and Natalie Kindred
      This is the teaching note for Atlanta Schools: Measures to Improve Performance (HBS No. 114-001)  View Details
      Keywords: Strategy; Execution; Management Control Systems; Risk Management; Risk; Balancing Innovation And Control; Strategy; Risk Management; Education Industry
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      Simons, Robert, and Natalie Kindred. "Atlanta Schools: Measures to Improve Performance." Harvard Business School Teaching Note 114-062, June 2014. (Revised February 2017.)
      • December 2013 (Revised September 2017)
      • Case

      Atlanta Schools: Measures to Improve Performance

      By: Robert Simons and Natalie Kindred
      The widespread cheating scandal that rocked the Atlanta public school system in 2010 and 2011 illustrates how high-stakes performance pressure, without sufficient risk controls, can drive dangerous behavior. After becoming superintendent of the low-income and...  View Details
      Keywords: atlanta; Education; Test; Testing; Standardized Test; Standardized Testing; No Child Left Behind; Nclb; Cheating; Performance Pressure; Measurement; Incentives; Atlanta Public Schools; Leadership; Ethics; Management; Leadership; Ethics; Performance; Performance Evaluation; Performance Expectations; Risk Management; Education; Education Industry; United States; Georgia (state, Us); atlanta
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      Simons, Robert, and Natalie Kindred. "Atlanta Schools: Measures to Improve Performance." Harvard Business School Case 114-001, December 2013. (Revised September 2017.)
      • October 2013 (Revised August 2016)
      • Case

      NOWaccount

      By: Ramana Nanda, William A. Sahlman and Lauren Barley

      It was September 2013, and NOWaccount Network Corporation (NOW®) co-founders John Hayes and Lara Hodgson were putting the final touches on the presentation deck for their annual shareholders' meeting. Along with co-founder Stacey Abrams, the pair had designed NOW's...  View Details

      Keywords: Finance; Entrepreneurial Finance; Entrepreneurship; Finance; Entrepreneurship
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      Nanda, Ramana, William A. Sahlman, and Lauren Barley. "NOWaccount." Harvard Business School Case 814-048, October 2013. (Revised August 2016.)
      • 30 Sep 2013
      • Conference Presentation

      Sustainability and Strategy: Institutional Drivers and Performance Outcomes

      By: Michael W. Toffel
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      Toffel, Michael W. "Sustainability and Strategy: Institutional Drivers and Performance Outcomes." Paper presented at the Strategic Management Society Annual International Conference, Atlanta, September 30, 2013.
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