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Publications

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    • All HBS Web  (4,236)
      • Faculty Publications  (324)

      Alignment Remove Alignment →

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      Managing Alignment as a Process
      To create synergy, we require more than a concept and a strategy. The enterprise value proposition defines the strategy for value creation through...
      Leader-as-Architect: Alignment
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      • March 2021
      • Article

      A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor

      By: Mattias Fibiger
      This article reinterprets the Indonesian invasion of East Timor as a "diplomatic counterrevolution." Using the central archival records of the Suharto regime for the first time in English-language scholarship, it argues that Indonesian diplomats pursued diplomacy in...  View Details
      Keywords: Diplomacy; Geopolitics; History; Globalization; Indonesia; Timor-leste
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      Fibiger, Mattias. "A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor." Modern Asian Studies 55, no. 2 (March 2021): 587–628.
      • February 03, 2021
      • Article

      Reimagining the Balanced Scorecard for the ESG Era

      By: Robert S. Kaplan and David McMillan
      Companies are increasingly aware that their customers and society in general expect businesses to adopt and work towards social and environmental objectives as well as the traditional financial ones. This involves not only re-evaluating firms’ models but re-imagining...  View Details
      Keywords: Esg (environmental, Social, Governance) Performance; Business Ecosystems; Balanced Scorecard; Adaptation; Business Model; Business And Stakeholder Relations
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      Kaplan, Robert S., and David McMillan. "Reimagining the Balanced Scorecard for the ESG Era." Harvard Business Review Digital Articles (February 3, 2021).
      • January 2021
      • Case

      Juno (A): Leveraging Student Power

      By: Joshua Schwartzstein and Kathleen L. McGinn
      In March 2020, Chris Abkarians and Nikhil Agarwal were in the midst of preparing the annual auction for their student loan assistance startup, Juno. Both current MBA students at Harvard Business School, the duo founded Juno in 2018 to leverage student bargaining power...  View Details
      Keywords: Decision Making; Decision Choices And Conditions; Decisions; Cost Vs Benefits; Education; Higher Education; Finance; Borrowing And Debt; Strategy; Adaptation; alignment; Negotiation; Agreements And Arrangements; Negotiation Participants; Negotiation Process; Negotiation Tactics; Negotiation Deal; Negotiation Offer; Negotiation Types; Financial Services Industry; Education Industry; North And Central America; United States; Massachusetts; Boston
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      Schwartzstein, Joshua, and Kathleen L. McGinn. "Juno (A): Leveraging Student Power." Harvard Business School Case 921-032, January 2021.
      • January 2021
      • Supplement

      Juno (B): Leveraging Student Power

      By: Joshua Schwartzstein and Kathleen L. McGinn
      In March 2020, Juno co-founders Chris Abkarians and Nikhil Agarwal decided to pitch banks in anticipation of their annual auction while negotiating directly with private lender Eager. Responses from the majority of private lenders—including Juno’s 2019 partner—were not...  View Details
      Keywords: Decision Making; Decision Choices And Conditions; Decisions; Cost Vs Benefits; Judgments; Education; Higher Education; Finance; Borrowing And Debt; Strategy; Adaptation; alignment; Negotiation; Negotiation Deal; Negotiation Offer; Negotiation Participants; Negotiation Process; Negotiation Types; Financial Services Industry; Education Industry; North And Central America; United States; Massachusetts; Boston
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      Schwartzstein, Joshua, and Kathleen L. McGinn. "Juno (B): Leveraging Student Power." Harvard Business School Supplement 921-033, January 2021.
      • January 2021
      • Supplement

      Juno (C): Leveraging Student Power

      By: Joshua Schwartzstein and Kathleen L. McGinn
      In May 2020, Juno co-founders Chris Abkarians and Nikhil Agarwal decided to hold the annual auction for their student loan assistance startup. Five lenders submitted bids, and the co-founders ultimately opted to select Eager Bank as their partner for the 2020-2021...  View Details
      Keywords: Decision Making; Decision Choices And Conditions; Decisions; Cost Vs Benefits; Judgments; Education; Higher Education; Finance; Borrowing And Debt; Strategy; Adaptation; alignment; Negotiation; Agreements And Arrangements; Negotiation Deal; Negotiation Offer; Negotiation Participants; Negotiation Process; Negotiation Tactics; Negotiation Types; Financial Services Industry; Education Industry; North And Central America; United States; Massachusetts; Boston
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      Schwartzstein, Joshua, and Kathleen L. McGinn. "Juno (C): Leveraging Student Power." Harvard Business School Supplement 921-034, January 2021.
      • 2021
      • Working Paper

      Auditor Independence and Outsourcing: Aligning Incentives to Mitigate Shilling and Shirking

      By: Ashley Palmarozzo, Jodi L. Short and Michael W. Toffel
      Multinational corporations (MNCs) hire auditors to assess their business partners’ compliance with quality, working conditions, and environmental standards. Independent third-party auditors are widely assumed to outperform second-party auditors employed and thus...  View Details
      Keywords: Concurrent Sourcing; Transaction Cost Economics; Outsourcing; Suppliers; Monitoring; Business Strategy; Vertical Integration; Supply Chain Management; Quality; Safety; Risk And Uncertainty; Apparel And Accessories Industry; Retail Industry; China; India; Bangladesh
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      Palmarozzo, Ashley, Jodi L. Short, and Michael W. Toffel. "Auditor Independence and Outsourcing: Aligning Incentives to Mitigate Shilling and Shirking." Harvard Business School Working Paper, No. 21-078, January 2021.
      • January–February 2021
      • Article

      Compensation Packages That Actually Drive Performance

      By: Boris Groysberg, Sarah Abbott, Michael R. Marino and Metin Aksoy
      By aligning executives’ financial incentives with company strategy, a firm can inspire its management to deliver superior results. But it can be hard to get pay packages right. In this article four experts break down the key elements of compensation and explain how to...  View Details
      Keywords: Executive Compensation; Compensation And Benefits; Motivation And Incentives; Strategy; Performance
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      Groysberg, Boris, Sarah Abbott, Michael R. Marino, and Metin Aksoy. "Compensation Packages That Actually Drive Performance." Harvard Business Review 99, no. 1 (January–February 2021): 102–111.
      • January–February 2021
      • Article

      How to Help (Without Micromanaging)

      By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
      Extensive research shows that when employees get hands-on managerial support, they perform better than when they’re left to their own devices, but unnecessary or unwanted help can be demoralizing and counterproductive. So how do you intervene constructively? The...  View Details
      Keywords: Helping; Employees; Groups And Teams; Management
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      Fisher, Colin M., Teresa M. Amabile, and Julianna Pillemer. "How to Help (Without Micromanaging)." Harvard Business Review 99, no. 1 (January–February 2021): 123–127.
      • November 2020
      • Case

      Guild Education: Unlocking Opportunity for America's Workforce

      By: William A. Sahlman, Michael D. Smith, Nicole Tempest Keller and Alpana Thapar
      Founded in 2015, Guild Education is an education marketplace that connects employers and universities to provide employees with ‘education as a benefit.’ The Denver-based company is transforming traditional tuition assistance programs by facilitating direct payment by...  View Details
      Keywords: Education; Market Platforms; Technology; Employees; Social Enterprise; Education Industry; Technology Industry; Colorado
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      Sahlman, William A., Michael D. Smith, Nicole Tempest Keller, and Alpana Thapar. "Guild Education: Unlocking Opportunity for America's Workforce." Harvard Business School Case 821-050, November 2020.
      • October 2020
      • Case

      PraDigi Open Learning: Transforming Rural India

      By: John J-H Kim and Malini Sen
      Pratham is a non-governmental organization, focusing on high-quality, low-cost and replicable interventions to address gaps in the Indian education system. Co-founder Madhav Chavan is interested in using technology for education but differed in the way it is used in...  View Details
      Keywords: Decision Choices And Conditions; Social Entrepreneurship; Education; Technology; Learning; Growth And Development Strategy; Non-governmental Organizations; Social Issues; Education Industry; India; Asia
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      Kim, John J-H, and Malini Sen. "PraDigi Open Learning: Transforming Rural India." Harvard Business School Case 321-022, October 2020.
      • Fall 2020
      • Article

      Competing on Customer Outcomes

      By: Marco Bertini and Oded Koenigsberg
      Customers ultimately want to pay for meaningful outcomes, not the products and services that presumably deliver them. Today, companies can be increasingly accountable for those outcomes with three kinds of technologically-enhanced revenue models. Adopt one to better...  View Details
      Keywords: Market Positioning; Revenue Strategy; Customer Satisfaction; Marketing Strategy; Business Model; Value Creation
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      Bertini, Marco, and Oded Koenigsberg. "Competing on Customer Outcomes." MIT Sloan Management Review 62, no. 1 (Fall 2020).
      • September 2020
      • Article

      Regulatory Sandboxes: A Cure for mHealth Pilotitis?

      By: Abhishek Bhatia, Rahul Matthan, Tarun Khanna and Satchit Balsari
      Mobile health (mHealth) and related digital health interventions in the past decade have not always scaled globally as anticipated earlier despite large investments by governments and philanthropic foundations. The implementation of digital health tools has suffered...  View Details
      Keywords: Covid-19; Mhealth; Digital Health; Design Thinking; Regulation; Intervention; Regulatory Sandbox; Health Care And Treatment; Technological Innovation; Design; Governing Rules, Regulations, And Reforms; India
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      Bhatia, Abhishek, Rahul Matthan, Tarun Khanna, and Satchit Balsari. "Regulatory Sandboxes: A Cure for mHealth Pilotitis?" Journal of Medical Internet Research 22, no. 9 (September 2020).
      • September–October 2020
      • Article

      Managing Churn to Maximize Profits

      By: Aurelie Lemmens and Sunil Gupta
      Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability or their responsiveness to a...  View Details
      Keywords: Churn Management; Defection Prediction; Loss Function; Stochastic Gradient Boosting; Customer Relationship Management; Consumer Behavior; Profit
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      Lemmens, Aurelie, and Sunil Gupta. "Managing Churn to Maximize Profits." Marketing Science 39, no. 5 (September–October 2020): 956–973.
      • August 2020
      • Case

      Sheena Gupta (A)

      By: Leslie Perlow and Matthew Preble
      Sheena Gupta (A) is a first-person narrative of a Harvard Business School alumna (class of 2008) who has thoughtfully and purposefully crafted the various components of her life in a way that aligns with her personal values and needs. Gupta shares her life story, and...  View Details
      Keywords: Personal Development And Career; Values And Beliefs; Work-life Balance
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      Perlow, Leslie, and Matthew Preble. "Sheena Gupta (A)." Harvard Business School Case 421-028, August 2020.
      • August 2020
      • Teaching Note

      Sesame Workshop (B): Celebrating 50 Years of Helping Kids Grow Smarter, Stronger, and Kinder

      By: Rosabeth Moss Kanter and Joyce J. Kim
      Teaching Note for Case No. 321-015. In 2019, Sesame Workshop celebrated its 50th anniversary while on a winning streak of social impact, innovation, and peak media and financial results. Over the past four years, CEO Jeff Dunn and his turnaround team exhibited...  View Details
      Keywords: Social Impact; Innovation; Television; Children; Media; Television Entertainment; Education; Innovation And Invention; Change Management; Leadership; Mission And Purpose; Organizational Culture; Education Industry; Media And Broadcasting Industry
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      Kanter, Rosabeth Moss, and Joyce J. Kim. "Sesame Workshop (B): Celebrating 50 Years of Helping Kids Grow Smarter, Stronger, and Kinder." Harvard Business School Teaching Note 321-041, August 2020.
      • 2020
      • Working Paper

      Quiet Fires Fail to Impress: Introverted Expressions of Passion Receive Less Social Worth

      By: Grace Cormier and Jon M. Jachimowicz
      Thinking of passionate people typically brings to mind their vivacious expressions. Prior research has shown that such outward manifestations of passion are often met with increased admiration and support by others. But not everyone may express their passion so...  View Details
      Keywords: Passion; Personality; Support; Social Worth; Personal Characteristics; Behavior; Perception; Value
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      Cormier, Grace, and Jon M. Jachimowicz. "Quiet Fires Fail to Impress: Introverted Expressions of Passion Receive Less Social Worth." Harvard Business School Working Paper, No. 21-027, August 2020.
      • 2020
      • Working Paper

      Updating the Balanced Scorecard for Triple Bottom Line Strategies

      By: Robert S. Kaplan and David McMillan
      Many companies are now attempting to achieve triple bottom line performance on financial, environmental, and societal metrics. Successful strategies for such performance, however, generally require new relationships among multiple players in multiple sectors across a...  View Details
      Keywords: Balanced Scorecard; Adaptation; Environmental Sustainability; Social Issues; Performance; Strategy
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      Kaplan, Robert S., and David McMillan. "Updating the Balanced Scorecard for Triple Bottom Line Strategies." Harvard Business School Working Paper, No. 21-028, August 2020.
      • July 2020
      • Supplement

      Sesame Workshop (B): Celebrating 50 Years of Helping Kids Grow Smarter, Stronger, and Kinder

      By: Rosabeth Moss Kanter and Joyce J. Kim
      In 2019, Sesame Workshop celebrated its 50th anniversary while on a winning streak of social impact, innovation, and peak media and financial results. Over the past four years, CEO Jeff Dunn and his turnaround team exhibited values-driven leadership, instituted...  View Details
      Keywords: Social Impact; Children; Media; Television Entertainment; Education; Innovation And Invention; Change Management; Leadership; Mission And Purpose; Organizational Culture; Education Industry; Media And Broadcasting Industry
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      Kanter, Rosabeth Moss, and Joyce J. Kim. "Sesame Workshop (B): Celebrating 50 Years of Helping Kids Grow Smarter, Stronger, and Kinder." Harvard Business School Supplement 321-015, July 2020.
      • July 2020 (Revised January 2021)
      • Case

      Vineet Nayar and Sampark Foundation: Frugal Innovation at Scale (A) (Abridged)

      By: Linda A. Hill and Emily Tedards
      In 2005, Vineet Nayar, the former CEO and Vice Chairman of HCL Technologies, and his wife, Anupama Nayar, committed $100 million of their personal wealth to found Sampark Foundation—a grant-making philanthropy with a mission to transform learning outcomes for 20...  View Details
      Keywords: Organizational Behavior; Organizational Alignment; Culture Change; Digital; Digital Transformation; Innovation; Experimentation; Metrics; Education Reform; Non-profit; Frugal Innovation; Scale; Ecosystem; Government; Education; Social Enterprise; Leadership; Leading Change; Change Management; Organizational Culture; alignment; Innovation Leadership; Nonprofit Organizations; Growth And Development Strategy; Technology; India
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      Hill, Linda A., and Emily Tedards. "Vineet Nayar and Sampark Foundation: Frugal Innovation at Scale (A) (Abridged)." Harvard Business School Case 421-021, July 2020. (Revised January 2021.)
      • July 2020
      • Article

      Lessons From The Impact of Price Regulation on The Pricing Of Anticancer Drugs in Germany

      By: Victoria D. Lauenroth, Aaron S. Kesselheim, Ameet Sarpatwari and Ariel Dora Stern
      Worldwide spending on prescription drugs has increased dramatically in recent years. Although this increase has been particularly pronounced in the U.S., it remains largely unaddressed there. In Europe, however, different approaches to regulating drug prices have been...  View Details
      Keywords: Pharmaceuticals; Prescription Drug Costs; Drug Pricing; Access To Care; Cost Reduction; Health Care And Treatment; Price; Governing Rules, Regulations, And Reforms; Cost Management; Germany
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      Lauenroth, Victoria D., Aaron S. Kesselheim, Ameet Sarpatwari, and Ariel Dora Stern. "Lessons From The Impact of Price Regulation on The Pricing Of Anticancer Drugs in Germany." Health Affairs 39, no. 7 (July 2020): 1185–1193.
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      Are you looking for?

      Managing Alignment as a Process
      To create synergy, we require more than a concept and a strategy. The enterprise value proposition defines the strategy for value creation through...
      Leader-as-Architect: Alignment
      → Search All HBS Web
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