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Publications

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    • Faculty Publications  (155)

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    • All HBS Web  (2,696)
      • Faculty Publications  (155)

      Advice Remove Advice →

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      Advice on Advice
      In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound...
      Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market
      → Search All HBS Web
      • 2021
      • Article

      Helping and Happiness: A Review and Guide for Public Policy

      By: Lara B. Aknin and Ashley V. Whillans
      Perhaps one of the most reaffirming findings to emerge over the past several decades is that humans not only engage in generous behavior, they also appear to experience pleasure from doing so. Yet not all acts of helping lead to greater happiness. Here, we review the...  View Details
      Keywords: Generosity; Helping; Behavior; Motivation And Incentives; Happiness; Policy
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      Aknin, Lara B., and Ashley V. Whillans. "Helping and Happiness: A Review and Guide for Public Policy." Social Issues and Policy Review 15 (2021): 3–34.
      • January 2021
      • Article

      'Mobile'izing Agricultural Advice: Technology Adoption, Diffusion and Sustainability

      By: Shawn A. Cole and A. Nilesh Fernando
      We examine the role of management in agricultural productivity by evaluating a mobile-phone based agricultural advice service provided to farmers in India. Demand for advice is high, and advice changes practices, increasing yields in cumin (28%) and cotton (8.6% for a...  View Details
      Keywords: Agricultural Extension; Informational Inefficiencies; Technology Adoption; Agribusiness; Information; Mobile Technology; India
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      Cole, Shawn A., and A. Nilesh Fernando. "'Mobile'izing Agricultural Advice: Technology Adoption, Diffusion and Sustainability." Economic Journal (Royal Economic Society) 131, no. 633 (January 2021): 192–219.
      • December 17, 2020
      • Article

      How to Build a Life: Don't Isolate Yourself This Holiday Season

      By: Arthur C. Brooks
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      Brooks, Arthur C. "How to Build a Life: Don't Isolate Yourself This Holiday Season." The Atlantic (December 17, 2020).
      • 2020
      • Working Paper

      Algorithm-Augmented Work Performance and Domain Experience: The Countervailing Forces of Ability and Aversion

      By: Ryan Allen and Prithwiraj Choudhury
      How does a knowledge worker’s level of domain experience affect their algorithm-augmented work performance? We propose and test theoretical predictions that domain experience has countervailing effects on algorithm-augmented performance: on one hand, domain experience...  View Details
      Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Decision-making; Future Of Work; Employees; Experience And Expertise; Decision Making; Performance
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      Allen, Ryan, and Prithwiraj Choudhury. "Algorithm-Augmented Work Performance and Domain Experience: The Countervailing Forces of Ability and Aversion." Harvard Business School Working Paper, No. 21-073, October 2020.
      • October 2020
      • Article

      What Goes Down When Advice Goes Up: Younger Advisers Underestimate Their Impact

      By: Ting Zhang and Michael S. North
      Common wisdom suggests that older is wiser. Consequently, people rarely give advice to older individuals—even when they are relatively more expert—leading to missed learning opportunities. Across six studies (N=3,445), we explore the psychology of advisers when they...  View Details
      Keywords: advice; Expertise; Knowledge Sharing; Experience And Expertise; Age; Perception
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      Zhang, Ting, and Michael S. North. "What Goes Down When Advice Goes Up: Younger Advisers Underestimate Their Impact." Personality and Social Psychology Bulletin 46, no. 10 (October 2020): 1444–1460.
      • August 2020
      • Article

      Workplace Knowledge Flows

      By: Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton
      We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside...  View Details
      Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation And Incentives
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      Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.
      • June 16, 2020
      • Article

      Your Customers Have Changed. Here's How to Engage Them Again.

      By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
      The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues.  View Details
      Keywords: Covid-19; Health Pandemics; Situation Or Environment; Customer Relationship Management
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      Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
      • 2020
      • Book

      Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You

      By: Frances X. Frei and Anne Morriss
      When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies.

      We offer a different worldview. We argue that...  View Details
      Keywords: Leadership Skills; Belonging; Leadership; Management Skills; Trust; Organizational Culture
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      Frei, Frances X., and Anne Morriss. Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You. Boston: Harvard Business Review Press, 2020.
      • Article

      Predictions, Prophets, and Restarting Your Business

      By: Frank V. Cespedes
      The first task of crisis management is a reasonably accurate view of the current situation and how it might evolve. There are many predictions about so-called “new normal” as a result of the semi-enforced social distancing necessitated by the coronavirus. But most are...  View Details
      Keywords: Health Pandemics; Crisis Management; Strategic Planning
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      Cespedes, Frank V. "Predictions, Prophets, and Restarting Your Business." Harvard Business School Working Knowledge (May 4, 2020).
      • March 2020
      • Technical Note

      Influencer Marketing

      By: Jill Avery and Ayelet Israeli
      Despite a heavy barrage of advertising, most consumers declare that their purchases are most influenced by the experiences, advice, and recommendations of others, and not by marketers. Interpersonal communication between and among consumers serves as a potent path for...  View Details
      Keywords: Influencers; Marketing; Marketing Communications; Brands And Branding; Marketing Strategy; Media And Broadcasting Industry; Advertising Industry; Consumer Products Industry
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      Avery, Jill, and Ayelet Israeli. "Influencer Marketing." Harvard Business School Technical Note 520-075, March 2020.
      • 2020
      • Chapter

      Immigrant Networking and Collaboration: Survey Evidence from CIC

      By: William R. Kerr and Sari Pekkala Kerr
      Networking and the giving and receiving of advice outside of one's own firm are important features of entrepreneurship and innovation. We study how immigrants and natives utilize the potential networking opportunities provided by CIC, formerly known as the Cambridge...  View Details
      Keywords: Immigrants; Networking; advice; Entrepreneurs; Inventors; Start-up Employees; Venturing; Co-working; Agglomeration; Immigration; Entrepreneurship; Networks; Innovation And Invention; Social And Collaborative Networks
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      Kerr, William R., and Sari Pekkala Kerr. "Immigrant Networking and Collaboration: Survey Evidence from CIC." In The Roles of Immigrants and Foreign Students in U.S. Science, Innovation, and Entrepreneurship, edited by Ina Ganguli, Shulamit Kahn, and Megan MacGarvie. Chicago: University of Chicago Press, 2020.
      • Article

      Designing Social Networks: Joint Tasks and the Formation of Network Ties

      By: Sharique Hasan and Rembrand Koning
      Can managers influence the formation of organizational networks? In this article, we evaluate the effect of joint tasks on the creation of network ties with data from a novel field experiment with 112 aspiring entrepreneurs. During the study, we randomized individuals...  View Details
      Keywords: Accelerators; Entrepreneur; Organizations; Networks; Design; Social And Collaborative Networks; Information Technology Industry; India
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      Hasan, Sharique, and Rembrand Koning. "Designing Social Networks: Joint Tasks and the Formation of Network Ties." Art. 4. Journal of Organization Design 9 (2020).
      • 2020
      • Other Unpublished Work

      Comment: Are ISS Recommendations Informative? Evidence from Assessments of Compensation Practices

      By: Susanna Gallani, Mary Ellen Carter and Ana Albuquerque
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      Gallani, Susanna, Mary Ellen Carter, and Ana Albuquerque. "Comment: Are ISS Recommendations Informative? Evidence from Assessments of Compensation Practices." U.S. Securities and Exchange Commission, 2020. (Comments on Proposed Rule: Amendments to Exemptions from the Proxy Rules for Proxy Voting Advice.)
      • January 2020
      • Article

      Compensation Consultants and the Level, Composition, and Complexity of CEO Pay

      By: Kevin J. Murphy and Tatiana Sandino
      We provide fresh evidence regarding the relation between compensation consultants and CEO pay. First, firms that employ consultants have higher-paid CEOs—this result is robust to firm fixed effects and matching on economic and governance variables. Second, while this...  View Details
      Keywords: Consultants; Benchmarking; Incentive Pay; Executive Compensation; Complexity; Motivation And Incentives; Governance
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      Murphy, Kevin J., and Tatiana Sandino. "Compensation Consultants and the Level, Composition, and Complexity of CEO Pay." Accounting Review 95, no. 1 (January 2020): 311–341.
      • November 2019 (Revised January 2020)
      • Case

      Bayer Crop Science

      By: David E. Bell, Damien McLoughlin, Natalie Kindred and James Barnett
      In mid-2019, a year after German conglomerate Bayer Group closed its acquisition of U.S.-based seeds giant Monsanto, the leadership of Bayer’s Crop Science division (which absorbed Monsanto) is reflecting on the opportunities ahead. Some observers have questioned...  View Details
      Keywords: Agribusiness; Research And Development; Innovation And Invention; Innovation Strategy; Mergers And Acquisitions; Consolidation; Customer Value And Value Chain; Change Management; Agriculture And Agribusiness Industry; Technology Industry; United States; Germany
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      Bell, David E., Damien McLoughlin, Natalie Kindred, and James Barnett. "Bayer Crop Science." Harvard Business School Case 520-055, November 2019. (Revised January 2020.)
      • November 2019
      • Case

      The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

      By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
      “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the...  View Details
      Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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      Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith." Harvard Business School Case 920-023, November 2019.
      • November 2019
      • Case

      The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

      By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
      “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the...  View Details
      Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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      Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy." Harvard Business School Case 920-024, November 2019.
      • September 20, 2019
      • Editorial

      Why Asking for Advice Is More Effective Than Asking for Feedback

      By: Jaewon Yoon, Hayley Blunden, Ariella Kristal and A.V. Whillans
      Conventional wisdom says you should ask your colleagues for feedback. However, research suggests that feedback often has no (or even a negative) impact on our performance. This is because the feedback we receive is often too vague—it fails to highlight what we can...  View Details
      Keywords: Feedback; advice; Advice Seeking; Feedback Culture; Advice Taking; Interpersonal Communication
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      Yoon, Jaewon, Hayley Blunden, Ariella Kristal, and A.V. Whillans. "Why Asking for Advice Is More Effective Than Asking for Feedback." Harvard Business Review Digital Articles (September 20, 2019).
      • September 2019 (Revised February 2020)
      • Teaching Note

      Fishbowl: Scaling Up

      By: Leslie K. John
      Email mking@hbs.edu for a courtesy copy.

      Teaching Note for HBS No. 919-013. Fishbowl is a social media app that allows professionals to connect with other relevant professionals both within their company and...  View Details
      Keywords: Communication Technologies; Customer Value; Value Chain; Interpersonal Communication; Talent And Talent Management; Customer Value And Value Chain; Entrepreneurship; Business Model; Growth And Development Strategy; Marketing Strategy; Advertising; Product Marketing; Two-sided Platforms; Consumer Behavior; Network Effects; Emotions; Motivation And Incentives; Trust; Software; Technology Adoption; Technology Platform; Communications Industry; Employment Industry; Media And Broadcasting Industry; Technology Industry; Telecommunications Industry; United States
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      John, Leslie K. "Fishbowl: Scaling Up." Harvard Business School Teaching Note 920-022, September 2019. (Revised February 2020.) (Email mking@hbs.edu for a courtesy copy.)
      • Article

      How to (Inadvertently) Sabotage Your Organization

      By: Stefan Thomke
      Some of the biggest threats to organizational performance can and do come from within. In an age when companies are told to be agile, to learn from experiments, and to be entrepreneurial, we are still vulnerable to actions — deliberate or unintentional — that stem from...  View Details
      Keywords: Management Practices; Effective Managers; Self-awareness; Cia,; Organizational Behavior; Management Practices And Processes; Organizations; Behavior; Performance
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      Thomke, Stefan. "How to (Inadvertently) Sabotage Your Organization." MIT Sloan Management Review (website) (September 4, 2019).
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      Are you looking for?

      Advice on Advice
      In business, good advice is priceless. Managers who are anxious and confused when confronted with corporate challenges can find that a piece of sound...
      Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market
      → Search All HBS Web
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