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- 2021
- Working Paper
Does Observability Amplify Sensitivity to Moral Frames? Evaluating a Reputation-Based Account of Moral Preferences
By: Valerio Capraro, Jillian J. Jordan and Ben Tappin
A growing body of work suggests that people are sensitive to moral framing in economic games involving prosociality, suggesting that people hold moral preferences for doing the “right thing”. What gives rise to these preferences? Here, we evaluate the explanatory power...
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Keywords:
Moral Preferences;
Moral Frames;
Observability;
Trustworthiness;
Trust Game;
Trade-off Game;
Moral Sensibility;
Reputation;
Behavior;
Trust
Capraro, Valerio, Jillian J. Jordan, and Ben Tappin. "Does Observability Amplify Sensitivity to Moral Frames? Evaluating a Reputation-Based Account of Moral Preferences." Working Paper, January 2021.
- June 2012
- Editorial
Why Do Successful Women Feel So Guilty
By: Debora Spar
Spar, Debora. "Why Do Successful Women Feel So Guilty." The Atlantic (June 2012).
- April 2021
- Article
Homing and Platform Responses to Entry: Historical Evidence from the U.S. Newspaper Industry
By: K. Francis Park, Robert Seamans and Feng Zhu
We examine how heterogeneity in customers’ tendencies to single-home or multi-home affects a platform’s competitive responses to new entrants in the market. We first develop a formal model to generate predictions about how a platform will respond. We then empirically...
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Keywords:
Single-homing;
Multi-homing;
Platform Responses;
Newpaper;
Television;
Market Platforms;
Market Entry And Exit;
Newspapers;
Television Entertainment;
History;
Journalism And News Industry;
Media And Broadcasting Industry
Park, K. Francis, Robert Seamans, and Feng Zhu. "Homing and Platform Responses to Entry: Historical Evidence from the U.S. Newspaper Industry." Strategic Management Journal 42, no. 4 (April 2021): 684–709.
- Spring 2021
- Article
Building Cities' Collaborative Muscle
By: Jorrit De Jong, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo and Santiago Pulido-Gomez
The most pressing social problems facing cities today require multiagency and cross-sector solutions. We offer tools and techniques to facilitate the process of diagnosing and solving problems by breaking down silos to build up cities.
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Keywords:
Collaboration;
Cross-sector Collaboration;
City;
Governance;
Problems And Challenges;
Cooperation
De Jong, Jorrit, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo, and Santiago Pulido-Gomez. "Building Cities' Collaborative Muscle." Stanford Social Innovation Review (website) (Spring 2021).
- 2021
- Book
Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work
By: Boris Groysberg and Colleen Ammerman
Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But...
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Keywords:
Women;
Career;
Gender Gap;
Glass Ceiling;
Gender;
Employment;
Personal Development And Career;
Equality And Inequality;
Organizational Culture;
Diversity;
Management;
Strategy
Groysberg, Boris, and Colleen Ammerman. Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. Boston: Harvard Business Review Press, 2021.
- March 2021
- Technical Note
Competitive Strategy in International Construction
By: John D. Macomber and Emrah Ergelen
Construction of buildings and infrastructure is one of the largest industries in the world in terms of volume. It is also one of the most physically risky, financially uncertain, and politically impacted. The industry is highly fragmented since there are few economies...
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- March 2021
- Background Note
Overview of the Fintech Space
By: Marco Di Maggio
Keywords:
Fintech
Di Maggio, Marco. "Overview of the Fintech Space." Harvard Business School Background Note 221-087, March 2021.
- March 2021
- Case
Apax Partners and Duck Creek Technologies
By: Josh Lerner, Terrence Shu and Alys Ferragamo
This case follows Jason Wright and Umang Kajaria at Apax Partners as they consider an investment in Duck Creek Technologies, a technology provider for property & casualty insurance companies. The deal required a complex carve-out from Accenture, Duck Creek’s parent...
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- March 04, 2021
- Article
Are Your Managers in Sync with Your Change Strategy?
By: Joseph B. Fuller and Bill Theofilou
According to new research conducted by the authors, C-suite executives and upper management often don’t agree on how their organizations need to remake themselves for a post-Covid world. As a result, when CEOs and their teams begin implementing their plans, they are...
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Fuller, Joseph B., and Bill Theofilou. "Are Your Managers in Sync with Your Change Strategy?" Harvard Business Review (March 04, 2021).
- March 4, 2021
- Article
How to Build a Life: A Counterintuitive Way to Cheer Up When You’re Down
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: A Counterintuitive Way to Cheer Up When You’re Down." The Atlantic (March 4, 2021).
- March 2021
- Module Note
Markets and Marketplaces: Core Concepts
Kominers, Scott Duke. "Markets and Marketplaces: Core Concepts." Harvard Business School Module Note 821-069, March 2021.
- March 2021
- Case
The U.S. Home Improvement Sector in 2020
By: Jose Alvarez and David Lane
Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of Covid-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted...
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- March 2021
- Course Overview Note
Marketplace Design
Kominers, Scott Duke. "Marketplace Design." Harvard Business School Course Overview Note 821-068, March 2021.
- March 2021
- Module Note
Creating Value through Financial Technology
By: Marco Di Maggio
Keywords:
Fintech
Di Maggio, Marco. "Creating Value through Financial Technology." Harvard Business School Module Note 221-076, March 2021.
- March, 2021
- Article
Tariff Passthrough at the Border and at the Store: Evidence from U.S. Trade Policy
By: Alberto Cavallo, Gita Gopinath, Brent Neiman and Jenny Tang
We use micro data collected at the border and the store to characterize the price impact of recent US trade policy on importers, exporters, and consumers. At the border, import tariff passthrough is much higher than exchange rate passthrough. Chinese exporters did not...
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Keywords:
Trade Policy;
Tariffs;
Exchange Rate Passthrough;
Economics;
Trade;
Policy;
Currency Exchange Rate;
Price;
United States
Cavallo, Alberto, Gita Gopinath, Brent Neiman, and Jenny Tang. "Tariff Passthrough at the Border and at the Store: Evidence from U.S. Trade Policy." American Economic Review: Insights 3, no. 1 (March 2021).
- March 2021
- Article
A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor
By: Mattias Fibiger
This article reinterprets the Indonesian invasion of East Timor as a "diplomatic counterrevolution." Using the central archival records of the Suharto regime for the first time in English-language scholarship, it argues that Indonesian diplomats pursued diplomacy in...
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Fibiger, Mattias. "A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor." Modern Asian Studies 55, no. 2 (March 2021): 587–628.
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Service Operations;
Customer Relationship Management;
Customer Satisfaction;
Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- March 2021
- Article
Last Place Aversion in Queues
By: Ryan W. Buell
This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which...
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Keywords:
Behavioral Operations;
Queues;
Reference Effects;
Last Place Aversion;
Transparency;
Customers;
Behavior;
Satisfaction;
Service Operations
Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
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Learn online from the leaders in business education Expand your business skills and engage with a global network of learners with our flexible,...