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Publications

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      • Faculty Publications  (34,527)
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      Harvard Business School Online Courses & Learning Platforms
      Learn online from the leaders in business education Expand your business skills and engage with a global network of learners with our flexible,...
      Andrei Shleifer, Harvard University
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      • 2021
      • Working Paper

      Does Observability Amplify Sensitivity to Moral Frames? Evaluating a Reputation-Based Account of Moral Preferences

      By: Valerio Capraro, Jillian J. Jordan and Ben Tappin
      A growing body of work suggests that people are sensitive to moral framing in economic games involving prosociality, suggesting that people hold moral preferences for doing the “right thing”. What gives rise to these preferences? Here, we evaluate the explanatory power...  View Details
      Keywords: Moral Preferences; Moral Frames; Observability; Trustworthiness; Trust Game; Trade-off Game; Moral Sensibility; Reputation; Behavior; Trust
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      Capraro, Valerio, Jillian J. Jordan, and Ben Tappin. "Does Observability Amplify Sensitivity to Moral Frames? Evaluating a Reputation-Based Account of Moral Preferences." Working Paper, January 2021.
      • June 2012
      • Editorial

      Why Do Successful Women Feel So Guilty

      By: Debora Spar
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      Spar, Debora. "Why Do Successful Women Feel So Guilty." The Atlantic (June 2012).
      • April 2021
      • Article

      Homing and Platform Responses to Entry: Historical Evidence from the U.S. Newspaper Industry

      By: K. Francis Park, Robert Seamans and Feng Zhu
      We examine how heterogeneity in customers’ tendencies to single-home or multi-home affects a platform’s competitive responses to new entrants in the market. We first develop a formal model to generate predictions about how a platform will respond. We then empirically...  View Details
      Keywords: Single-homing; Multi-homing; Platform Responses; Newpaper; Television; Market Platforms; Market Entry And Exit; Newspapers; Television Entertainment; History; Journalism And News Industry; Media And Broadcasting Industry
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      Park, K. Francis, Robert Seamans, and Feng Zhu. "Homing and Platform Responses to Entry: Historical Evidence from the U.S. Newspaper Industry." Strategic Management Journal 42, no. 4 (April 2021): 684–709.
      • Spring 2021
      • Article

      Building Cities' Collaborative Muscle

      By: Jorrit De Jong, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo and Santiago Pulido-Gomez
      The most pressing social problems facing cities today require multiagency and cross-sector solutions. We offer tools and techniques to facilitate the process of diagnosing and solving problems by breaking down silos to build up cities.  View Details
      Keywords: Collaboration; Cross-sector Collaboration; City; Governance; Problems And Challenges; Cooperation
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      De Jong, Jorrit, Amy C. Edmondson, Mark Moore, Hannah Riley-Bowles, Jan Rivkin, Eva Flavia Martínez Orbegozo, and Santiago Pulido-Gomez. "Building Cities' Collaborative Muscle." Stanford Social Innovation Review (website) (Spring 2021).
      • 2021
      • Book

      Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work

      By: Boris Groysberg and Colleen Ammerman
      Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on record. But...  View Details
      Keywords: Women; Career; Gender Gap; Glass Ceiling; Gender; Employment; Personal Development And Career; Equality And Inequality; Organizational Culture; Diversity; Management; Strategy
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      Groysberg, Boris, and Colleen Ammerman. Glass Half-Broken: Shattering the Barriers That Still Hold Women Back at Work. Boston: Harvard Business Review Press, 2021.
      • March 2021
      • Technical Note

      Competitive Strategy in International Construction

      By: John D. Macomber and Emrah Ergelen
      Construction of buildings and infrastructure is one of the largest industries in the world in terms of volume. It is also one of the most physically risky, financially uncertain, and politically impacted. The industry is highly fragmented since there are few economies...  View Details
      Keywords: Construction; Infrastructure; Construction; Strategy; Marketing Strategy; Construction Industry
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      Macomber, John D., and Emrah Ergelen. "Competitive Strategy in International Construction." Harvard Business School Technical Note 221-074, March 2021.
      • March 2021
      • Case

      ALDDN: Advancing Local Dairy Development in Nigeria

      By: Meg Rithmire and Debora L. Spar
      Keywords: Animal-based Agribusiness; Food; Rural Scope; Growth And Development; Nonprofit Organizations; Globalized Markets And Industries; Business And Government Relations; Nigeria
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      Rithmire, Meg, and Debora L. Spar. "ALDDN: Advancing Local Dairy Development in Nigeria." Harvard Business School Case 721-026, March 2021.
      • March 2021
      • Background Note

      Overview of the Fintech Space

      By: Marco Di Maggio
      Keywords: Fintech
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      Di Maggio, Marco. "Overview of the Fintech Space." Harvard Business School Background Note 221-087, March 2021.
      • March 2021
      • Teaching Note

      Transformation at Citizens Bank

      By: Mark Egan
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      Egan, Mark. "Transformation at Citizens Bank." Harvard Business School Teaching Note 221-079, March 2021.
      • March 2021
      • Case

      Apax Partners and Duck Creek Technologies

      By: Josh Lerner, Terrence Shu and Alys Ferragamo
      This case follows Jason Wright and Umang Kajaria at Apax Partners as they consider an investment in Duck Creek Technologies, a technology provider for property & casualty insurance companies. The deal required a complex carve-out from Accenture, Duck Creek’s parent...  View Details
      Keywords: Private Equity; Insurance; Insurance Industry; New York (city, Ny)
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      Lerner, Josh, Terrence Shu, and Alys Ferragamo. "Apax Partners and Duck Creek Technologies." Harvard Business School Case 221-075, March 2021.
      • March 04, 2021
      • Article

      Are Your Managers in Sync with Your Change Strategy?

      By: Joseph B. Fuller and Bill Theofilou
      According to new research conducted by the authors, C-suite executives and upper management often don’t agree on how their organizations need to remake themselves for a post-Covid world. As a result, when CEOs and their teams begin implementing their plans, they are...  View Details
      Keywords: Leadership; Leadership
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      Fuller, Joseph B., and Bill Theofilou. "Are Your Managers in Sync with Your Change Strategy?" Harvard Business Review (March 04, 2021).
      • March 4, 2021
      • Article

      How to Build a Life: A Counterintuitive Way to Cheer Up When You’re Down

      By: Arthur C. Brooks
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      Brooks, Arthur C. "How to Build a Life: A Counterintuitive Way to Cheer Up When You’re Down." The Atlantic (March 4, 2021).
      • March 2021
      • Module Note

      Markets and Marketplaces: Core Concepts

      By: Scott Duke Kominers
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      Kominers, Scott Duke. "Markets and Marketplaces: Core Concepts." Harvard Business School Module Note 821-069, March 2021.
      • March 2021
      • Case

      The U.S. Home Improvement Sector in 2020

      By: Jose Alvarez and David Lane
      Provides an overview of the U.S. home improvement sector in 2020, reviewing sources of growth in the decade ending in 2020, with special attention to the impact of Covid-19 on market leaders Home Depot and Lowe’s and the spike in online revenues for both. Also noted...  View Details
      Keywords: Change Management; Trends; Leading Change; Operations; Organizational Change And Adaptation; Performance; Technology; Construction Industry; United States
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      Alvarez, Jose, and David Lane. "The U.S. Home Improvement Sector in 2020." Harvard Business School Case 521-032, March 2021.
      • March 2021
      • Course Overview Note

      Marketplace Design

      By: Scott Duke Kominers
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      Kominers, Scott Duke. "Marketplace Design." Harvard Business School Course Overview Note 821-068, March 2021.
      • March 2021
      • Module Note

      Creating Value through Financial Technology

      By: Marco Di Maggio
      Keywords: Fintech
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      Di Maggio, Marco. "Creating Value through Financial Technology." Harvard Business School Module Note 221-076, March 2021.
      • March, 2021
      • Article

      Tariff Passthrough at the Border and at the Store: Evidence from U.S. Trade Policy

      By: Alberto Cavallo, Gita Gopinath, Brent Neiman and Jenny Tang
      We use micro data collected at the border and the store to characterize the price impact of recent US trade policy on importers, exporters, and consumers. At the border, import tariff passthrough is much higher than exchange rate passthrough. Chinese exporters did not...  View Details
      Keywords: Trade Policy; Tariffs; Exchange Rate Passthrough; Economics; Trade; Policy; Currency Exchange Rate; Price; United States
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      Cavallo, Alberto, Gita Gopinath, Brent Neiman, and Jenny Tang. "Tariff Passthrough at the Border and at the Store: Evidence from U.S. Trade Policy." American Economic Review: Insights 3, no. 1 (March 2021).
      • March 2021
      • Article

      A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor

      By: Mattias Fibiger
      This article reinterprets the Indonesian invasion of East Timor as a "diplomatic counterrevolution." Using the central archival records of the Suharto regime for the first time in English-language scholarship, it argues that Indonesian diplomats pursued diplomacy in...  View Details
      Keywords: Diplomacy; Geopolitics; History; Globalization; Indonesia; Timor-leste
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      Fibiger, Mattias. "A Diplomatic Counterrevolution: Indonesian Diplomacy and the Invasion of East Timor." Modern Asian Studies 55, no. 2 (March 2021): 587–628.
      • March 2021
      • Article

      The Customer May Not Always Be Right: Customer Compatibility and Service Performance

      By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
      This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...  View Details
      Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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      Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
      • March 2021
      • Article

      Last Place Aversion in Queues

      By: Ryan W. Buell
      This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which...  View Details
      Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations
      Citation
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      Buell, Ryan W. "Last Place Aversion in Queues." Management Science 67, no. 3 (March 2021): 1430–1452.
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      Learn online from the leaders in business education Expand your business skills and engage with a global network of learners with our flexible,...
      Andrei Shleifer, Harvard University
      → Search All HBS Web
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