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- Article
The Errors of Experts: When Expertise Hinders Effective Provision and Seeking of Advice and Feedback
By: Ting Zhang, Kelly Harrington and Elad Sherf
To be effective, experts need to simultaneously develop others (i.e. provide advice and feedback to novices) and advance their own learning (i.e. seek and incorporate advice and feedback from others). However, expertise, and the state of efficacy associated with it,...
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- October 2020
- Background Note
Developmental Relationships
By: Ting Zhang and Leslie A. Perlow
This background note introduces readers to a new framework--the ASCEND model--through which individuals can view their professional developmental relationships.
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- October 2020
- Article
What Goes Down When Advice Goes Up: Younger Advisers Underestimate Their Impact
By: Ting Zhang and Michael S. North
Common wisdom suggests that older is wiser. Consequently, people rarely give advice to older individuals—even when they are relatively more expert—leading to missed learning opportunities. Across six studies (N=3,445), we explore the psychology of advisers when they...
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- February 2019
- Article
Pettiness in Social Exchange
By: Tami Kim, Ting Zhang and Michael I. Norton
We identify and document a novel construct—pettiness, or intentional attentiveness to trivial details—and examine its (negative) implications in interpersonal relationships and social exchange. Seven studies show that pettiness manifests across different types of...
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- Article
Does 'Could' Lead to Good? On the Road to Moral Insight
Dilemmas featuring competing moral imperatives are prevalent in organizations and are difficult to resolve. Whereas prior research has focused on how individuals adjudicate among these moral imperatives, we study the factors that influence when individuals find...
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- 2018
- Chapter
On the Distinction between Selfish and Unethical Behavior.
By: Jackson G. Lu, Ting Zhang, Derek D. Rucker and Adam D. Galinsky
- June 2017
- Article
The Surprising Effectiveness of Hostile Mediators
Contrary to the tendency of mediators to defuse negative emotions between adversaries by treating them kindly, we demonstrate the surprising effectiveness of hostile mediators in resolving conflict. Hostile mediators generate greater willingness to reach agreements...
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Keywords:
Mediation;
Conflict;
Negotiation;
Hostility;
Negotiation Style;
Emotions;
Conflict and Resolution
- Article
Overcoming the Outcome Bias: Making Intentions Matter
People often make the well-documented mistake of paying too much attention to the outcomes of others’ actions while neglecting information about the original intentions leading to those outcomes. In five experiments, we examine interventions aimed at reducing this...
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- 2016
- Case
Strathmore Medical College
By: Modupe Akinola, Caitlin Snow, Ting Zhang and Katherine Phillips
- October–December 2015
- Article
Reducing Bounded Ethicality: How to Help Individuals Notice and Avoid Unethical Behavior
Research on ethics has focused on the factors that help individuals act ethically when they are tempted to cheat. However, we know little about how best to help individuals notice unethical behaviors in others and in themselves. This paper identifies a solution:...
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- Article
A 'Present' for the Future: The Unexpected Value of Rediscovery
Although documenting everyday activities may seem trivial, four studies reveal that creating records of the present generates unexpected benefits by allowing future rediscoveries. In Study 1, we use a "time capsule" paradigm to show that individuals underestimate the...
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- 2014
- Article
Morality Rebooted: Exploring Simple Fixes to Our Moral Bugs
Ethics research developed partly in response to calls from organizations to understand and solve unethical behavior. Departing from prior work that focused mainly on examining the antecedents and consequences of dishonesty, we examine two approaches to mitigating...
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Keywords:
Corruption;
Dishonesty;
Unethical Behavior;
Interventions;
Structure;
Values;
Behavior;
Ethics;
Moral Sensibility
- Forthcoming
- Article
Learning Down to Train Up: Mentors Are More Effective When They Value Insights from Below
By: Ting Zhang, Dan Wang and Adam D. Galinsky
Although mentorship is vital for individual success, potential mentors often view it as a costly burden. To understand what motivates mentors to overcome this barrier and more fully engage with their mentees, we introduce a new construct, learning direction, which...
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