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- March 2022
- Case
Boeing Commercial Airplanes: Industry Leadership Lost (Four Key Decisions)
By: Richard L. Nolan and Robert D Austin
Nolan, Richard L., and Robert D Austin. "Boeing Commercial Airplanes: Industry Leadership Lost (Four Key Decisions)." Harvard Business School Case 922-304, March 2022.
- 2020
- Working Paper
Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies
By: Robert D. Austin and Richard L. Nolan
August 7, 1955 is an important date in commercial aviation history. You could say it began the jet airliner age, though other dates might also qualify. Jet engines had proven successful in military aircraft. But no one knew then whether members of the general public... View Details
Austin, Robert D., and Richard L. Nolan. "Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies." Harvard Business School Working Paper, No. 21-003, July 2020.
- 2019
- Working Paper
The Creative Consulting Company
By: Robert S. Kaplan, Richard Nolan and David P. Norton
During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
Kaplan, Robert S., Richard Nolan, and David P. Norton. "The Creative Consulting Company." Harvard Business School Working Paper, No. 19-001, July 2018.
- 2016
- Working Paper
Big History, Global Corporations, Virtual Capitalism
By: Richard L. Nolan
Homo sapiens has mastered its environment so thoroughly that, for the first time in history, a small minority of the population is capable of creating enough food and fuels to support not only itself, but also a growing majority of the 6 billion people now living on... View Details
Nolan, Richard L. "Big History, Global Corporations, Virtual Capitalism." Harvard Business School Working Paper, No. 16-116, March 2016. (Revised October 2016.)
- September 2015 (Revised February 2016)
- Case
Novell (A): When an Activist Hedge Fund Came Calling on the Board
By: Richard L. Nolan
No corporation and its board of directors is immune to a disruptive shareholder activist attack. The Novell (A) and (B) cases take students through a shareholder activist attack and its aftermath—a saga that spanned 5 years. The cases outline the activist playbook in... View Details
Keywords: Investment Activism
Nolan, Richard L. "Novell (A): When an Activist Hedge Fund Came Calling on the Board." Harvard Business School Case 916-404, September 2015. (Revised February 2016.)
- September 2015
- Teaching Note
Novell (A): When an Activist Hedge Fund Came Calling on the Board, and Novell (B): Aftermath of Hedge Fund Attack
By: Richard L. Nolan
- September 2015 (Revised February 2016)
- Supplement
Novell (B): Board of Directors Aftermath of Hedge Fund Attack
By: Richard L. Nolan
No corporation and its board of directors is immune to a disruptive shareholder activist attack. The Novell (A) and (B) cases take students through a shareholder activist attack and its aftermath—a saga that spanned 5 years. The cases outline the activist playbook in... View Details
Nolan, Richard L. "Novell (B): Board of Directors Aftermath of Hedge Fund Attack." Harvard Business School Supplement 916-405, September 2015. (Revised February 2016.)
- 2013
- Working Paper
Management: Theory and Practice, and Cases
By: Richard L. Nolan
This working paper reports on a major Harvard Business School project designed to enhance MBA and practicing executives in case learning. The work is built on the foundation of HBS field cases employing the monomyth "hero's journey" classic story structure along... View Details
Keywords: Innovation; CIO; CEO; Hero's Journey; Monomyth; Management; Practice; Cases; Theory; Innovation and Invention
Nolan, Richard L. "Management: Theory and Practice, and Cases." Harvard Business School Working Paper, No. 14-026, September 2013.
- 2012
- Book
Harder Than I Thought: Adventures of a Twenty-First Century Leader
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Being a great leader today is much harder than you think—meet Jim Barton. He's a newly minted CEO, rising leader of a firm in transition, and manager of massive complexity—thanks to our incredibly networked and increasingly unpredictable world of business. What if you... View Details
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. Harder Than I Thought: Adventures of a Twenty-First Century Leader. Harvard Business Review Press, 2012.
- October 2010
- Case
The iPhone at IVK
By: Richard L. Nolan and Robert D. Austin
The CIO addresses a decision to replace salesmen netbook PC's with iPhones, including converting the company's sales and customer applications to the iPhone platform View Details
Keywords: Mobile and Wireless Technology; Digital Platforms; Salesforce Management; Transition; Technology Adoption; Information Infrastructure; Applications and Software; Change Management
Nolan, Richard L., and Robert D. Austin. "The iPhone at IVK." Harvard Business School Case 911-413, October 2010.
- September 2009
- Article
The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Technology management poses particular challenges for educators because it requires a facility with different kinds of knowledge and wide-ranging learning abilities. We report on the development and delivery of an information technology (IT) management course designed... View Details
Keywords: Information Technology; Management; Knowledge Use and Leverage; Business Education; Multinational Firms and Management; Entertainment; Communication; Curriculum and Courses; Framework; Design; Goals and Objectives; Learning; Information Technology Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Technology Manager's Journey: An Extended Narrative Approach to Educating Technical Leaders." Academy of Management Learning & Education 8, no. 3 (September 2009).
- 2009
- Book
The Adventures of an IT Leader
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Becoming an effective IT manager presents a host of challenges-from anticipating emerging technology to managing relationships with vendors, employees, and other managers. Ultimately, a good IT manager must be a strong business leader, not just a technical... View Details
Keywords: Books; Leadership; Crisis Management; Personal Development and Career; Relationships; Safety; Information Technology
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. The Adventures of an IT Leader. Harvard Business Press, 2009.
- Article
A 'Novel' Approach to the Design of an IS Management Course
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "A 'Novel' Approach to the Design of an IS Management Course." Communications of the Association for Information Systems 24 (2009).
- 2008
- Other Unpublished Work
Remaking the IT Management Curriculum: A 'Novel' Approach
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
- April 2007
- Case
The Boeing Company: Moonshine Shop
By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Describes how the "Moonshine Shop," a group of plant-savvy creative generalists, is helping a great industrial company become more innovative. Chronicles the history of the Moonshine Shop, its successes and failures, and describes innovations they've helped put in... View Details
Keywords: History; Business Model; Saving; Programs; Creativity; Corporate Entrepreneurship; Research and Development; Collaborative Innovation and Invention; Business Processes; Aerospace Industry
Austin, Robert D., Richard L. Nolan, and Shannon O'Donnell. "The Boeing Company: Moonshine Shop." Harvard Business School Case 607-130, April 2007.
- Article
Bridging the Gap Between Stewards and Creators
By: Robert D. Austin and Richard L. Nolan
Austin, Robert D., and Richard L. Nolan. "Bridging the Gap Between Stewards and Creators." MIT Sloan Management Review 48, no. 2 (Winter 2007): 29–36. (Winner of Richard Beckhard Memorial Prize For the most outstanding MIT Sloan Management Review article on planned change and organizational development.)
- July 2006
- Teaching Note
Esterline Technologies: Lean Manufacturing (TN)
By: Richard L. Nolan, Karen A. Brown and Subodha Kumar
Keywords: Manufacturing Industry
- May 2006
- Case
Esterline Technologies: Lean Manufacturing
By: Richard L. Nolan, Karen A. Brown and Subodha Kumar
Raises the issue of the appropriate role of IT in lean manufacturing. Most large manufacturing companies have implemented ERP IT systems to support lean manufacturing practices. The Kerry plant of Esterline Technologies attempted an ERP implementation and then... View Details
Keywords: Decisions; Technological Innovation; Management Analysis, Tools, and Techniques; Management Systems; Production; Information Technology; Technology Adoption; Manufacturing Industry
Nolan, Richard L., Karen A. Brown, and Subodha Kumar. "Esterline Technologies: Lean Manufacturing." Harvard Business School Case 906-417, May 2006.
- March 2006 (Revised April 2007)
- Case
Harley-Davidson: Preparing for the Next Century
By: Richard L. Nolan and Suresh Kotha
Harley-Davidson Co. exemplifies a remarkable management-led business transformation of a long standing manufacturing company. The company successfully met global competition and continues to innovate to maintain its market position. View Details
Keywords: Brands and Branding; Transformation; Change Management; Innovation and Invention; Competitive Strategy; Manufacturing Industry; Motorcycle Industry
Nolan, Richard L., and Suresh Kotha. "Harley-Davidson: Preparing for the Next Century." Harvard Business School Case 906-410, March 2006. (Revised April 2007.)
- March 2006
- Teaching Note
Harley-Davidson: Preparing for the Next Century (TN)
By: Richard L. Nolan and Suresh Kotha
Keywords: Motorcycle Industry