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- March 31, 2020
- Article
Reinventing the Direct-to-Consumer Business Model
By: Len Schlesinger, Matt Higgins and Shaye Roseman
Over the past decade, a new breed of “direct-to-consumer” (DTC) startups, including Warby Parker and Casper, helped forge a new business model. But lately that business model is faltering as the advantages that early entrants enjoyed have evaporated. To retool, DTC...
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Schlesinger, Len, Matt Higgins, and Shaye Roseman. "Reinventing the Direct-to-Consumer Business Model." H05HI1. Harvard Business Review Digital Articles (March 31, 2020).
- January 2020 (Revised March 2020)
- Case
SmileDirectClub: Better Is Better
By: Leonard A. Schlesinger and Aldo Sesia
Keywords:
Direct-to-consumer;
Brands And Branding;
Strategy;
Expansion;
Online Technology;
Health Industry;
Medical Devices And Supplies Industry;
Retail Industry
Schlesinger, Leonard A., and Aldo Sesia. "SmileDirectClub: Better Is Better." Harvard Business School Case 320-016, January 2020. (Revised March 2020.)
- January 2020 (Revised March 2020)
- Case
LOLA: Do You Know What's in Your Tampon?
By: Leonard A. Schlesinger and Aldo Sesia
LOLA is a direct-to-consumer (DTC) business launched in 2015. What started as a company to provide women with organic and transparent material-labeled tampons via a subscription model, had, by 2019 evolved to include additional menstrual and sexual wellness products....
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Keywords:
Direct-to-consumer;
Channels;
Disruption;
Business Model;
Brands And Branding;
Online Technology;
Strategy;
Retail Industry;
United States;
Canada
Schlesinger, Leonard A., and Aldo Sesia. "LOLA: Do You Know What's in Your Tampon?" Harvard Business School Case 320-015, January 2020. (Revised March 2020.)
- January 2020
- Case
The June Oven
By: Leonard A. Schlesinger and Christian Godwin
The June Oven was a smart oven which was capable of identifying food and cooking it accordingly. This type of smart oven represented the next step in the long history of oven and stove development. Due to the widespread use of traditional ovens, the market for the June...
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Keywords:
Business Ventures;
Trends;
Customers;
Design;
Entrepreneurship;
Food;
Goods And Commodities;
Innovation And Invention;
Marketing;
Brands And Branding;
Demand And Consumers;
Distribution;
Product Development;
Sales;
Technology;
Internet;
Software;
Consumer Products Industry;
Retail Industry;
Technology Industry;
Electronics Industry;
Manufacturing Industry;
United States
Schlesinger, Leonard A., and Christian Godwin. "The June Oven." Harvard Business School Case 320-067, January 2020.
- December 2019 (Revised January 2020)
- Case
Boll & Branch
By: Leonard A. Schlesinger and Mel Martin
Boll & Branch is a direct-to-consumer (DTC) business launched in 2015. It was the first Fair-Trade Certified manufacturer of linens. The case provides background on the company, its start, business model, and evolution through 2019.
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Keywords:
Direct-to-consumer;
Channels;
Disruption;
Business Model;
Brands And Branding;
Online Technology;
Strategy;
Retail Industry;
United States;
Canada
Schlesinger, Leonard A., and Mel Martin. "Boll & Branch." Harvard Business School Case 320-052, December 2019. (Revised January 2020.)
- June 2019
- Case
Athena Bancorp
By: Leonard A. Schlesinger and Sarah Abbott
Athena Bancorp was founded in 2016 by Beth Daniels, a banking professional with 15 years of experience in the industry. Daniels took advantage of what she perceived as a gap in the market caused by recent industry consolidation, a decreasing industry focus on branch...
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Keywords:
Banks And Banking;
Entrepreneurship;
Growth And Development Strategy;
Organizational Culture;
Human Resources;
Strategy;
Service Delivery;
Banking Industry
Schlesinger, Leonard A., and Sarah Abbott. "Athena Bancorp." Harvard Business School Brief Case 919-517, June 2019.
- June 2019
- Teaching Note
Athena Bancorp (Brief Case)
By: Leonard A. Schlesinger and Sarah Abbott
Teaching Note for HBS No. 919-517.
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- November 2018
- Supplement
Intuit Video Supplement I: Running Better Experiments
Schlesinger, Leonard A., and Joseph B. Fuller. "Intuit Video Supplement I: Running Better Experiments." Harvard Business School Multimedia/Video Supplement 319-703, November 2018.
- November 2018
- Supplement
Intuit Video Supplement II: Territorial Issues
Schlesinger, Leonard A., and Joseph B. Fuller. "Intuit Video Supplement II: Territorial Issues." Harvard Business School Multimedia/Video Supplement 319-704, November 2018.
- November 2018
- Supplement
Intuit Video Supplement III: What We Learned
Schlesinger, Leonard A., and Joseph B. Fuller. "Intuit Video Supplement III: What We Learned." Harvard Business School Multimedia/Video Supplement 319-705, November 2018.
- November 2018
- Case
Goldman Sachs: The 10,000 Small Businesses Program
By: Leonard A. Schlesinger and Aldo Sesia
In 2008, Goldman Sachs started the 10,000 Small Businesses program to help small businesses in the United States by providing education and a network of support—at no cost —and access to capital. It required the firm to create a new business ecosystem with a wide...
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Keywords:
Ecosystem;
Public/private Partnership;
Small Business;
Programs;
Education;
Partners And Partnerships;
Philanthropy And Charitable Giving;
United States
Schlesinger, Leonard A., and Aldo Sesia. "Goldman Sachs: The 10,000 Small Businesses Program." Harvard Business School Case 319-005, November 2018.
- Article
The No-excuses Way to Manage Healthcare Growth
By: Len Schlesinger
Schlesinger, Len. "The No-excuses Way to Manage Healthcare Growth." athenaInsight (November 28, 2017).
- Other Article
Giving Doctors What They Need to Avoid Burnout
By: Len Schlesinger and Josh Gray
Schlesinger, Len, and Josh Gray. "Giving Doctors What They Need to Avoid Burnout." Harvard Business Review (website) (October 31, 2017).
- Article
A Better Way to Measure the Patient Experience
Schlesinger, Leonard A. "A Better Way to Measure the Patient Experience." athenaInsight (July 11, 2017).
- June 21, 2017
- Article
Designing the 'Job of the Patient'
Schlesinger, Leonard A. "Designing the 'Job of the Patient'." athenaInsight (June 21, 2017).
- May 2017
- Case
Pho Hoa Dorchester
By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of...
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Keywords:
Pho Hoa;
Tam Le;
Small Business;
Restaurants;
Dorchester;
Business Growth And Maturation;
Business Organization;
Family Business;
Change Management;
Transition;
Diasporas;
Cash Flow;
Food;
Employment;
Wages;
Working Conditions;
Leading Change;
Business Processes;
Organizational Culture;
Organizational Change And Adaptation;
Organizational Structure;
Ownership Stake;
Franchise Ownership;
Family And Family Relationships;
Food And Beverage Industry;
Viet Nam;
Massachusetts;
Boston;
Eastern United States
Schlesinger, Leonard A., Michael Raiche, and Roger Zhu. "Pho Hoa Dorchester." Harvard Business School Case 317-121, May 2017.
- April 27, 2017
- Article
How Healthcare Can Avoid a United Airlines Fiasco
Schlesinger, Leonard A. "How Healthcare Can Avoid a United Airlines Fiasco." athenaInsight (April 27, 2017).
- Article
Selecting the Right Growth Metrics: Fewer but Better
Schlesinger, Leonard A. "Selecting the Right Growth Metrics: Fewer but Better." Stanford Social Innovation Review (website) (April 21, 2017).
- February 7, 2017
- Article
A Theory for Healthcare: The Service-Profit Chain
Schlesinger, Leonard A. "A Theory for Healthcare: The Service-Profit Chain." athenaInsight (February 7, 2017).
- December 19, 2016
- Article
Operations: Turning Healthcare Vision into Reality
Schlesinger, Leonard A. "Operations: Turning Healthcare Vision into Reality." athenaInsight (December 19, 2016).