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- March 2021 (Revised September 2021)
- Case
Applied: Using Behavioral Science to Debias Hiring
By: Ashley Whillans and Jeff Polzer
The UK government’s Behavioural Insights Team (BIT) needed to hire a new associate and were trying to increase the diversity of their job candidates. This decision was based on academic research showing that recruiters and managers often fell into common traps like...
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- August 2020
- Teaching Note
People Analytics at McKinsey
By: Jeffrey T. Polzer and Olivia Hull
Teaching note to accompany "People Analytics at McKinsey," HBS No. 418-023.
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- 2020
- Working Paper
Collaborating During Coronavirus: The Impact of COVID-19 on the Nature of Work
We explore the impact of COVID-19 on employee's digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270...
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- April 2020
- Case
Ment.io: Knowledge Analytics for Team Decision Making
By: Yael Grushka-Cockayne, Jeffrey T. Polzer, Susie L. Ma and Shlomi Pasternak
Ment.io was a software platform that used proprietary data analytics technology to help organizations make informed and transparent decisions based on team input. Ment was born out of founder Joab Rosenberg’s frustration that, while organizations collected ever...
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Keywords:
Decision Making;
Technology;
Knowledge;
Knowledge Acquisition;
Knowledge Management;
Operations;
Information Management;
Product;
Product Development;
Entrepreneurship;
Business Startups;
Communications Industry;
Information Industry;
Information Technology Industry;
Web Services Industry;
Middle East;
Israel
- March 2020
- Supplement
People Analytics at Teach For America (B)
By: Jeffrey T. Polzer and Julia Kelley
This is a supplement to the People Analytics at Teach For America (A) case. In this supplement, situated one year after the A case, Managing Director Michael Metzger must decide how to apply his team's predictive models generated from the previous year’s data.
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- Article
Thin Slices of Workgroups
By: Patricia Satterstrom, Jeffrey T. Polzer, Lisa Kwan, Oliver P. Hauser, Wannawiruch Wiruchnipawan and Marina Burke
In this paper, we explore whether perceivers can accurately assess the effectiveness of groups, how perceivers use group properties to inform their judgment, and the contextual and individual differences that allow some perceivers to be more accurate. Across seven...
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- August 2018
- Supplement
Sarah Powers at Automated Precision Products
- February 2018 (Revised December 2020)
- Supplement
People Analytics at Teach For America (Data Set)
This data set is a supplement to the People Analytics at Teach For America (A) case.
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- February 2018 (Revised December 2020)
- Case
People Analytics at Teach For America (A)
By: Jeffrey T. Polzer and Julia Kelley
As of mid-2016, national nonprofit Teach For America (TFA) had struggled with three consecutive years of declining application totals, and senior management was re-examining the organization's strategy, including recruitment and selection. A few months earlier, former...
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- January 2018 (Revised January 2020)
- Case
People Analytics at McKinsey
By: Jeffrey T. Polzer and Olivia Hull
A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that...
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Keywords:
Talent and Talent Management;
Customer Relationship Management;
Forecasting and Prediction;
Cost Management;
Human Resources;
Employees;
Recruitment;
Retention;
Selection and Staffing;
Measurement and Metrics;
Performance;
Performance Capacity;
Performance Efficiency;
Performance Evaluation;
Performance Improvement;
Consulting Industry;
Service Industry
- February 2017 (Revised August 2018)
- Case
Sarah Powers at Automated Precision Products
By: Jeffrey T. Polzer, Michael Norris, Julia Kelley and Kristina Tobio
In 2017, Sarah Powers, VP of Sales at an automation hardware firm, is trying to understand why some members of her sales team have been underperforming. She is tasked with analyzing her firm’s email and calendar data to try to find relationships between communications...
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- January 2017 (Revised January 2017)
- Case
Susan Cassidy at Bertram Gilman International
By: Jeffrey T. Polzer and Michael Norris
In 2016, Susan Cassidy, VP of sales and marketing for the packaged foods division at CPG firm Bertram Gilman International, has to make a promotion decision. Should she choose the person she has been grooming for the position or another candidate recommended by central...
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- 2015
- Chapter
Diversity in Groups
By: Catarina Fernandes and Jeff Polzer
Diversity has the potential to either disrupt group functioning or, conversely, be the source of collective creativity and insight. These two divergent perspectives pose a paradox that has held the attention of scholars for many years. In response, researchers have...
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- 2014
- Chapter
Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care Systems
By: Patricia Satterstrom, Jeff Polzer and Robert Wei
- May 2013
- Case
Bridgewater Associates
By: Jeffrey T. Polzer and Heidi K. Gardner
Bridgewater Associates was the world's largest hedge fund with approximately $120 billion in assets under management in mid-2012, and its leaders attribute its record-beating performance to the firm's culture of "radical transparency." The founder, Ray Dalio, was...
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- January 2013
- Article
Not Just for Stereotyping Anymore: Racial Essentialism Reduces Domain-General Creativity
By: Carmit Tadmor, Melody Chao, Ying-yi Hong and Jeff Polzer
Individuals who believe that racial groups have fixed underlying essences use stereotypes more than do individuals who believe that racial categories are arbitrary and malleable social-political constructions. Would this essentialist mind-set also lead to less...
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- 2012
- Chapter
When Identities, Interests, and Information Collide: How Subgroups Create Hidden Profiles in Teams
By: Jeff Polzer and Lisa Kwan
Purpose—We review how team members' identities and interests affect team functioning, paying special attention to subgroup dynamics triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and... View Details
- November 2012
- Case
Teaming at GE Aviation
Describes the challenges and successes encountered by GE's Aviation business in implementing a teaming work structure and culture in plants across its supply chain. GE Aviation leadership had seen dramatic gains in productivity, quality, and worker satisfaction in...
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Keywords:
Organizational Behavior;
Aviation And Aerospace;
Capacity Management;
Competitiveness;
Corporate Culture;
Corporate Structure;
Labor Relations;
Manufacturing;
Production Planning;
General Electric;
Teaming;
Managing Change;
Transformation;
Labor Unions;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Structure;
Performance Productivity;
Leading Change;
Management Style;
Job Design and Levels;
Aerospace Industry;
Manufacturing Industry;
United States